CXD: Customer Experience Design
By Engine
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Category: Marketing
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Episodes: 52
Description
Welcome to CXD: Customer Experience Design, a podcast by Engine. We get you up close to the latest customer experience insights from the best, brightest industry trailblazers. Hear some big thinking, amazing success stories and actionable strategies. Tune in, be inspired, and start designing change today.
| Episode | Date |
|---|---|
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Ep52: The moment luxury brands lose their customers (it's not the product)
|
Jul 16, 2026 |
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Ep51: You're measuring the wrong thing: why trust beats satisfaction
|
Apr 29, 2026 |
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Ep50: The emotional forces reshaping customer experience
|
Feb 19, 2026 |
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Ep49: Designing places: Where architecture meets experience
|
Oct 30, 2025 |
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Ep48: Build It Like You Mean It: Turning Vision into Action in a Legacy Infrastructure World
|
Sep 17, 2025 |
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Ep47: What retail can learn from the five-star lobby (pt.2)
|
Aug 06, 2025 |
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Ep46: What retail can learn from the five-star lobby
|
Jul 09, 2025 |
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Ep45: Why the hardest part of leadership has nothing to do with strategy
|
Jun 11, 2025 |
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Ep44: Prove it or Lose it: The CX Case for Investment
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May 28, 2025 |
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Ep43: Grace Under Pressure: Designing Passenger Experience Through Disruption
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May 14, 2025 |
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Ep42: Reimagining Shopping, Space and Experiences in Transit
|
Apr 29, 2025 |
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Ep41: No More Queues, No More Excuses: The AI Revolution in CX
|
Mar 19, 2025 |
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Ep 40: AI, Work and the Human Experience
|
Feb 26, 2025 |
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Ep 39: AI-Driven CX Design for a New Generation
|
Feb 05, 2025 |
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Ep38: Making Travel Accessible to Everyone
|
Dec 17, 2024 |
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Ep37: Designing Customer-Centric Railway Stations
|
Nov 27, 2024 |
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Ep36: Reimagining Customer Experience in Railways
|
Nov 13, 2024 |
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Ep 35: Designing Railways for Economic and Social Impact
|
Oct 29, 2024 |
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Ep 34: How Aviation Thinking Can Shape the Future of Railways
|
Oct 07, 2024 |
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Ep 33: Bringing User-Centred Design to Organisations
|
Aug 19, 2024 |
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Ep32: The Impact of Consumer Endings
|
Aug 05, 2024 |
|
Ep31: The Future of Airports: Prioritising the Passenger Experience
|
Jul 25, 2024 |
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Ep30: Airports as Destinations: Enhancing Place through Travel
|
Jul 01, 2024 |
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Ep 29: From the Ground Up: How Frontline Staff Enhance Passenger Experience
|
Jun 17, 2024 |
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Ep28: Making Airports Accessible for All: 5 Design Considerations
|
Jun 03, 2024 |
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Ep 27: Flying into the Future: Reimagining Passenger Experience
|
May 20, 2024 |
|
Ep 26: Customer Journey Design: An Operating System for Customer Experience
|
Apr 29, 2024 |
|
EP 25: Journey Maps: Creating a Concept of Experience
|
Apr 15, 2024 |
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Ep 24: Exploring the As-Is Journey Map: A Foundation for Exceptional Experiences
|
Apr 01, 2024 |
|
Ep 23: The Journey of the Journey Mapping: From Cognitive Psychology to Experience Design
|
Mar 18, 2024 |
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Ep 22: Creating Change: Embracing Customer-Centric Transformation
|
Mar 11, 2024 |
|
Ep 21: Crafting Uniqueness: Designing Distinctive Services
|
Mar 04, 2024 |
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Ep 20: Designing Emotion: Crafting Customer Connections through Service Design
|
Feb 26, 2024 |
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Ep 19: Decisive Pace: Mastering the Art of Fast & Slow through Service Design
|
Feb 19, 2024 |
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Ep 18: Crafting the Future: The Power of Vision in Service Design
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Feb 12, 2024 |
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Ep 17: Transitioning to Customer-Centricity: Inside-Out to Outside-In
|
Feb 05, 2024 |
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Ep16: Designing a CX Vision with Ian Rabagliati from LeShuttle
|
Jan 29, 2024 |
|
Ep15: Mastering the Use of Vision Wheels
|
Jan 22, 2024 |
|
Ep14: Building Your Vision Wheel
|
Jan 15, 2024 |
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Ep13: Unveiling the Customer Experience Vision
|
Jan 08, 2024 |
|
Ep12: Utilising Personas
|
Dec 11, 2023 |
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Ep 11: Crafting Personas
|
Dec 04, 2023 |
|
Ep 10: Impactful Personas with Yasmin Ali from Majid Al-Futtaim
|
Nov 29, 2023 |
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Ep 9: De-mystifying Personas
|
Nov 20, 2023 |
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Ep 8: Assuring Quality in Experience Delivery
|
Nov 13, 2023 |
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Ep 7: Crafting the Customer Experience through Design and Development
|
Nov 06, 2023 |
|
Ep 6: Understanding Customers and Their Worlds
|
Oct 30, 2023 |
|
Ep 5: Enabling Delivery for Great Customer Experience
|
Oct 23, 2023 |
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Ep 2: Navigating Customer-Centricity with Hannah Richardson
|
Oct 20, 2023 |
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Ep 4: Building a Customer-Centric Culture & Management
|
Oct 20, 2023 |
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Ep 3: Strategic Direction and Commitment
|
Oct 20, 2023 |
|
Ep 1: An Introduction to Customer Centricity
|
Sep 22, 2023 |