CXD: Customer Experience Design
By Engine Service Design
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Category: Marketing
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Episodes: 26
Description
Welcome to CXD: Customer Experience Design, a podcast by Engine Service Design. We chat with design and customer experience leaders who blend people, tech, and environments to craft services, exceptional experiences, and remarkable destinations. Our talks dive into tackling challenges of innovation and sharing actionable advice and inspiring lessons.
| Episode | Date |
|---|---|
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Ep 26: Customer Journey Design: An Operating System for Customer Experience
|
Apr 29, 2024 |
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EP 25: Journey Maps: Creating a Concept of Experience
|
Apr 15, 2024 |
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Ep 24: Exploring the As-Is Journey Map: A Foundation for Exceptional Experiences
|
Apr 01, 2024 |
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Ep 23: The Journey of the Journey Mapping: From Cognitive Psychology to Experience Design
|
Mar 18, 2024 |
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Ep 22: Creating Change: Embracing Customer-Centric Transformation
|
Mar 11, 2024 |
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Ep 21: Crafting Uniqueness: Designing Distinctive Services
|
Mar 04, 2024 |
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Ep 20: Designing Emotion: Crafting Customer Connections through Service Design
|
Feb 26, 2024 |
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Ep 19: Decisive Pace: Mastering the Art of Fast & Slow through Service Design
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Feb 19, 2024 |
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Ep 18: Crafting the Future: The Power of Vision in Service Design
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Feb 12, 2024 |
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Ep 17: Transitioning to Customer-Centricity: Inside-Out to Outside-In
|
Feb 05, 2024 |
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Ep16: Designing a CX Vision with Ian Rabagliati from LeShuttle
|
Jan 29, 2024 |
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Ep15: Mastering the Use of Vision Wheels
|
Jan 22, 2024 |
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Ep14: Building Your Vision Wheel
|
Jan 15, 2024 |
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Ep13: Unveiling the Customer Experience Vision
|
Jan 08, 2024 |
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Ep12: Utilising Personas
|
Dec 11, 2023 |
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Ep 11: Crafting Personas
|
Dec 04, 2023 |
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Ep 10: Impactful Personas with Yasmin Ali from Majid Al-Futtaim
|
Nov 29, 2023 |
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Ep 9: De-mystifying Personas
|
Nov 20, 2023 |
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Ep 8: Assuring Quality in Experience Delivery
|
Nov 13, 2023 |
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Ep 7: Crafting the Customer Experience through Design and Development
|
Nov 06, 2023 |
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Ep 6: Understanding Customers and Their Worlds
|
Oct 30, 2023 |
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Ep 5: Enabling Delivery for Great Customer Experience
|
Oct 23, 2023 |
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Ep 2: Navigating Customer-Centricity with Hannah Richardson
|
Oct 20, 2023 |
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Ep 4: Building a Customer-Centric Culture & Management
|
Oct 20, 2023 |
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Ep 3: Strategic Direction and Commitment
|
Oct 20, 2023 |
|
Ep 1: An Introduction to Customer Centricity
|
Sep 22, 2023 |