Hotelier Helpcast
By Gerry MacPherson
Listen to a podcast, please open Podcast Republic app. Available on Google Play Store and Apple App Store.
Image by Gerry MacPherson
Category: Entrepreneurship
Open in Apple Podcasts
Open RSS feed
Open Website
Rate for this podcast
Subscribers: 0
Reviews: 0
Episodes: 138
Description
Hotelier Helpcast is the practical hotel management podcast for independent hotel owners who want more bookings, stronger profits, smoother operations and less day-to-day chaos.
Hosted by hospitality professional Gerry MacPherson, each episode answers a real question independent hotel owners face when running and growing their properties.
You'll discover practical strategies for hotel management, revenue management, pricing, direct bookings, hotel marketing, guest experience, housekeeping, staff training, maintenance, reviews, technology, AI and hotel operations.
Whether you're running an independent hotel today, preparing to open one, or looking for ways to improve an established property, Hotelier Helpcast gives you straightforward ideas you can adapt and put to work.
No corporate theory. No unnecessary jargon. Just practical hospitality advice designed for independent hotel owners.
New episodes each week.
Follow Hotelier Helpcast and start building a more profitable, organised and guest-focused hotel — without the chaos.
| Episode | Date |
|---|---|
|
How to Respond to Hotel Reviews Like a Pro (And Build Guest Trust)
|
Sep 01, 2026 |
|
How to Get More Hotel Reviews: 5 Simple Ways to Earn 5 Five-Star Reviews
|
Aug 25, 2026 |
|
Hotel Guest Communication Mistakes: 7 Errors That Cost You Five-Star Reviews
|
Aug 18, 2026 |
|
Hotel Guest Communication: What Guests Remember Most About Your Stay
|
Aug 11, 2026 |
|
5 Ways to Make Hotel Guests Feel Special (Without Spending More)
|
Aug 04, 2026 |
|
How to Create a Memorable Guest Experience at Your Hotel
|
Jul 28, 2026 |
|
How to Build a Repeatable Revenue System for Your Independent Hotel
|
Jul 21, 2026 |
|
What Is the Simplest Hotel Revenue Strategy You Can Implement This Week?
|
Jul 14, 2026 |
|
How Hotel Pricing Actually Works (Without the Jargon)
|
Jul 07, 2026 |
|
How to Stop Hotel Pricing Mistakes That Drain Profit Every Week
|
Jun 30, 2026 |
|
Hotel occupancy problems: Why your rooms aren’t filling (even when you’re busy)
|
Jun 23, 2026 |
|
Financial Warning Signs Every Hotel Owner Should Know Before It's Too Late
|
Jun 16, 2026 |
|
How to Stop Being the Hotel Bottleneck and Build an Exit Plan That Works
|
Jun 09, 2026 |
|
How to Standardise Hotel Operations in Week One Without Overwhelming Your Team
|
Jun 02, 2026 |
|
How to Create a Weekly Hotel Rhythm (What to Do First as an Owner-Operator)
|
May 26, 2026 |
|
How to Fix Hotel Bookings, Time, and Stress With the 3 Fixes Framework
|
May 19, 2026 |
|
How to Stop Losing Guests at the Front Desk (Even When Complaints Keep Coming)
|
May 12, 2026 |
|
How Do You Stop Your Front Desk Running Your Hotel?
|
May 05, 2026 |
|
Why Do Properties Struggle Without Hotel Systems (And How to Take Back Control)?
|
Apr 28, 2026 |
|
Why Do Independent Hotel Owners Feel Behind All the Time?
|
Apr 21, 2026 |
|
How Hidden Daily Decisions Quietly Drain Independent Hotel Owners
|
Apr 14, 2026 |
|
How Can Hotel Owners Think Long-Term Instead of Chasing Daily Bookings?
|
Apr 07, 2026 |
|
How Can a Hotel Benefit from HR Software?
|
Mar 31, 2026 |
|
How Can Hotelier Toolkits Actually Save You Time, Money, and Mental Energy?
|
Mar 24, 2026 |
|
How Can Independent Hotel Owners Design Systems That Remove Daily Chaos?
|
Mar 17, 2026 |
|
Why Does Hotel Ownership Feel So Overwhelming Today?
|
Mar 10, 2026 |
|
How Can Independent Hotels Use Simplicity As A Competitive Advantage
|
Mar 03, 2026 |
|
How to Regain Hotel Operations Control in Your Independent Hotel
|
Feb 24, 2026 |
|
The Psychology of the Hotel Repeat Guests: What Really Brings Them Back?
|
Feb 17, 2026 |
|
Are You Working On Your Hotel Business or Just In It?
|
Feb 10, 2026 |
|
How to Spot Hotel Burnout Before It Wrecks Your Property
|
Feb 03, 2026 |
|
How Can Small Guest Experience Changes Boost Hotel Reviews?
|
Jan 29, 2026 |
|
How to Tell If Hotel Stress Is the Business — Not You
|
Jan 22, 2026 |
|
How Can You Use Pre-Stay Emails to Wow Your Guests?
|
Jan 15, 2026 |
|
A Year in Review 2025: Hotel Wins, Lessons & What’s Next
|
Jan 08, 2026 |
|
How to Handle Angry Hotel Guests Without Losing Your Cool
|
Dec 11, 2025 |
|
7 Small Hotel Touches That Leave Big Impressions in Your Hotel
|
Dec 11, 2025 |
|
How to Personalise Hotel Stays Without Being Creepy
|
Dec 04, 2025 |
|
How Can Independent Properties Fill Every Room With Festive Hotel Packages?
|
Nov 27, 2025 |
|
How To Build Holiday Hotel Packages Guests Can’t Resist?
|
Nov 20, 2025 |
|
Want to Boost Hotel Bookings & Cut Stress?
|
Nov 13, 2025 |
|
2025–26 Hotel Marketing Trends to Jump on Now
|
Nov 06, 2025 |
|
How to Make Your Hotel Stand Out on Booking.com
|
Oct 30, 2025 |
|
Influencer Marketing for Hotels: Smart Strategy or Waste of Time?-095
|
Oct 22, 2025 |
|
How to Create Hotel Emails Guests Actually Want to Read?
|
Oct 09, 2025 |
|
How Can You Make Your Hotel Website a Booking Machine?
|
Oct 02, 2025 |
|
How To Forecast Your Hotel’s Off‑Season Cash Flow
|
Sep 25, 2025 |
|
How To Track The Most Essential Hotel KPIs?
|
Sep 18, 2025 |
|
How Can Hotels Cut Costs Without Cutting Corners?
|
Sep 11, 2025 |
|
How Can You Build a High-Morale Hotel Team That Won’t Leave?
|
Sep 04, 2025 |
|
When Staff Go Rogue—Handling Hotel Employee Misconduct
|
Aug 28, 2025 |
|
How Do You Train Seasonal Hotel Staff Fast Without Losing Your Mind?
|
Aug 21, 2025 |
|
How Can You Build a High-Morale Hotel Team That Won’t Leave?
|
Aug 14, 2025 |
|
How to Hire Your First Hotel Employees Without Losing Sleep
|
Aug 07, 2025 |
|
How to Cut Hotel Supply Costs Without Cutting Corners
|
Jul 31, 2025 |
|
The Ultimate Guide to Hotel Maintenance Scheduling
|
Jul 24, 2025 |
|
How Do You Build Hotel SOPs Without Going Mad?
|
Jul 17, 2025 |
|
How to Make Your Hotel Front Desk Run Like Clockwork?
|
Jul 10, 2025 |
|
How To Streamline Hotel Operations With Daily Checklists
|
Jul 03, 2025 |
|
5 Hotel Launch Fails & What You Can Learn From Them
|
Jun 26, 2025 |
|
Hotel Zoning Nightmares and How to Avoid Them
|
Jun 19, 2025 |
|
10 Red Flags to Watch for When Choosing a Hotel Site
|
Jun 12, 2025 |
|
How to Decide Between Building or Buying Your First Hotel
|
Jun 05, 2025 |
|
How to Craft a Hotel Business Plan That Attracts Investors
|
May 29, 2025 |
|
How to Choose a Hotel Concept That Matches You?
|
May 22, 2025 |
|
How to Know If Opening a Hotel in 2025 Still a Smart Investment
|
May 15, 2025 |
|
How Do You Develop a Winning Hotel Team?
|
May 08, 2025 |
|
How Can Independent Hotels Build Customer Loyalty That Lasts?
|
May 01, 2025 |
|
The Psychology Behind Great Hotel Service
|
Apr 24, 2025 |
|
How Can You Turn Guest Complaints Into Loyalty Opportunities?
|
Apr 17, 2025 |
|
How To Create Unforgettable A Guest Experience In Your Hotel
|
Apr 10, 2025 |
|
What’s The Secret To Maintaining Healthy Hotel Cash Flow?
|
Apr 03, 2025 |
|
How Can You Create A Realistic Hotel Budget
|
Mar 27, 2025 |
|
How To Manage Your Hotel's P&L Statement
|
Mar 20, 2025 |
|
How To Streamline Hotel Operations?
|
Mar 13, 2025 |
|
What Are the Key Steps to Navigating Hotel Construction?
|
Mar 06, 2025 |
|
How To Choose The Perfect Site For Your Hotel
|
Feb 27, 2025 |
|
The Best Location for Your B&B — 5 Factors You Can’t Ignore
|
Feb 20, 2025 |
|
Top Tips For Developing A Standout Hotel Concept In 2025
|
Feb 13, 2025 |
|
Building a Strong Foundation: Essential Insights For Hotel Success
|
Feb 07, 2025 |
|
How Can Hotels Boost Guest Satisfaction in Today’s Changing Landscape?
|
Nov 21, 2024 |
|
What Makes Hotel Emporium a Leader in Sustainable Hospitality?
|
Nov 14, 2024 |
|
How Can Independent Hotels Build a Profitable Loyalty Program?
|
Nov 07, 2024 |
|
How Can Independent Hotels Maximise Exposure On OTAs?
|
Oct 31, 2024 |
|
How Do You Know If Your Hotels Foundation Is In Trouble
|
Oct 24, 2024 |
|
How Can Updating Your Hotels Amenities Boost Guest Satisfaction?
|
Oct 17, 2024 |
|
Building Strong Hotel Local Partnerships Is Key To Success
|
Oct 10, 2024 |
|
How Can You Overcome Language Barriers At Your Hotel?
|
Oct 03, 2024 |
|
How To Make Your Hotel More Accessible
|
Sep 26, 2024 |
|
How To Improve Hotel Sleep Quality For Happier Guests
|
Sep 19, 2024 |
|
What Are The Best Hotel Security Measures?
|
Sep 12, 2024 |
|
How To Uncover Your Hotel Guests' True Preferences
|
Sep 05, 2024 |
|
How To Craft A Winning Marketing Strategy For Your Hotel
|
Aug 29, 2024 |
|
Steps To Creating Realistic Marketing Goals For Your Hotel
|
Aug 22, 2024 |
|
How To Boost Your Revenue With Effective Hotel Training
|
Aug 15, 2024 |
|
How To Develop an Effective Hotel Staff Training Program
|
Aug 08, 2024 |
|
How Can Employee Training Boost Your Hotel's Success?
|
Aug 01, 2024 |
|
How To Reduce Hotel Staff Turnover
|
Jul 25, 2024 |
|
Beyond Words-Crafting The Full Hotel Guest Experience
|
Jul 18, 2024 |
|
Implementing Verbal & Visual Hotel Branding Harmonization
|
Jul 11, 2024 |
|
Why Is Hotel Brand Consistency Important?
|
Jul 04, 2024 |
|
The Role Of Effective Hotel Design Communication
|
Jun 27, 2024 |
|
Why Your Hotels Consistent Messaging Is Important
|
Jun 20, 2024 |
|
11 Ways to Improve Your Hotel Bookings This Season
|
Jun 13, 2024 |
|
How To Overcome The Top 5 Problems Hotel Owners Encounter
|
Jun 06, 2024 |
|
Transform Your Hotel Business Dynamic Communication
|
May 30, 2024 |
|
How Can Mastering Grammar Enhance Your Hotel Professionalism?
|
May 23, 2024 |
|
How To Unlock Better Guest Experiences With Active Voice
|
May 16, 2024 |
|
How Can Simplifying Hotel Communication Boost Your Efficiency?
|
May 09, 2024 |
|
How Can Active Listening Transform Your Guests Experience in Your Hotel?
|
May 02, 2024 |
|
Transform Your Bed and Breakfast Feedback Into Fortunes
|
Apr 25, 2024 |
|
Creating Connection and Comfort: Strategic Communication for Hotel Success
|
Apr 18, 2024 |
|
Authority and Empathy-Striking the Perfect Balance in Hotel Management
|
Apr 11, 2024 |
|
Avoid These Communication Mistakes to Ensure Guest Satisfaction
|
Apr 04, 2024 |
|
The Art Of Being Formal Yet Friendly-Enhancing Your Hotel's Guest Interactions
|
Mar 28, 2024 |
|
Boost Your Hotel's Reputation With The Power Of Memorable Hotel Welcomes
|
Mar 21, 2024 |
|
Why Professional Warmth Is Your Hotel's Ticket to Repeat Guests
|
Mar 14, 2024 |
|
How To Boost Your Bookings With Targeted Hotel Digital Advertising
|
Mar 07, 2024 |
|
Master Your Hotels Online Reputation Management & Boost Bookings
|
Feb 29, 2024 |
|
Using Storytelling In Your Hotel Content Marketing To Skyrocket Bookings
|
Feb 22, 2024 |
|
Unlock the Power of Hotel Social Media & Boost Bookings in 30 Days
|
Feb 15, 2024 |
|
A Step-by-Step Guide To Transform Your Hotels Digital Presence into a Booking Magnet
|
Feb 08, 2024 |
|
Beyond Visibility: Mastering Your Hotels Digital Presence
|
Feb 01, 2024 |
|
Top Must Have Furniture for Every Hotel Room
|
Jan 25, 2024 |
|
Why Hotel Bed Comfort Is The Key To Memorable Stays
|
Jan 18, 2024 |
|
What Are The Current Hotel Guest Expectations
|
Jan 11, 2024 |
|
How to Protect Hotel Guests Information: Strategies for Data Protection
|
Jan 04, 2024 |
|
Hotel Reservation and Management Systems: Maximizing Efficiency
|
Dec 21, 2023 |
|
Hotel Safety and Security: A Guide to Guest Protection
|
Dec 14, 2023 |
|
Crafting Unforgettable Hotel Guest Experience
|
Dec 07, 2023 |
|
Unleash Growth: Elevate Your Hotel Operational Efficiency With Advanced Process Intelligence!
|
Nov 30, 2023 |
|
Hotel Pricing Strategies: Juggling Demand Profit
|
Nov 23, 2023 |
|
Hotel Maintenance-From Leaks to Tech Tweaks
|
Nov 16, 2023 |
|
How to Control Hotel Maintenance Costs: Smart Moves for Owners
|
Nov 09, 2023 |
|
The Dance of Hotel Regulations and Laws: It’s Beyond the Lobby
|
Nov 02, 2023 |
|
Hotel Guest Expectations: More than Pillows
|
Nov 02, 2023 |
|
Bad Hotel Reviews: From Sour Reviews to Sweet Resolutions
|
Nov 02, 2023 |
|
How to Increase Your Hotel Bookings!: Vacancy to Victory
|
Oct 23, 2023 |