Deep Learning with PolyAI
By Team PolyAI
Listen to a podcast, please open Podcast Republic app. Available on Google Play Store and Apple App Store.
Image by Team PolyAI
Category: Tech News
Open in Apple Podcasts
Open RSS feed
Open Website
Rate for this podcast
Subscribers: 3
Reviews: 0
Episodes: 100
Description
PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.
| Episode | Date |
|---|---|
|
Why do specialized AI models win in CX?
|
Apr 16, 2026 |
|
Why are CX leaders stuck on the sidelines of AI?
|
Apr 09, 2026 |
|
How can employee experience drive better CX? with Sam Stern, LinkedIn
|
Apr 02, 2026 |
|
Is Faster Always Better in Customer Experience?
|
Mar 19, 2026 |
|
The History of Restaurant CX: From Maître d' to AI
|
Mar 12, 2026 |
|
What will it take to climb healthcare’s “AI Everest”?
|
Mar 05, 2026 |
|
What happens when AI takes over healthcare admin?
|
Feb 17, 2026 |
|
From ATMs to AI: The History of Personalized Banking
|
Jan 28, 2026 |
|
Is visual context the missing link in AI for CX?
|
Jan 08, 2026 |
|
Can journalism teach us how to trust AI?
|
Dec 04, 2025 |
|
What does truly multilingual CX sound like?
|
Nov 13, 2025 |
|
How can enterprises become fluent in AI? (VOX 2025 conference recap!)
|
Nov 06, 2025 |
|
Can we solve AI's "deer-in-headlights" problem? (with Dan Miller, founder of Opus Research)
|
Oct 16, 2025 |
|
Should hyper-growth brands still pick up the phone? (with Austin Towns, CTO of Hello Sugar)
|
Oct 16, 2025 |
|
Why do LLMs ramble on and on? (with Oliver Shoulson, Lead Dialogue Designer at PolyAI)
|
Sep 25, 2025 |
|
Are "silent complaints" killing your brand? (with Adrian Swinscoe of Punk CX)
|
Sep 18, 2025 |
|
Is agentic AI the answer to broken analytics?
|
Sep 11, 2025 |
|
Your new favorite colleagues aren’t human
|
Sep 04, 2025 |
|
Did OpenAI’s Realtime API just change everything?
|
Sep 02, 2025 |
|
Behind the Tech: How Dialogue Design Really Works (Deep Learning with PolyAI podcast, Ep. 82)
|
Aug 28, 2025 |
|
Raven v2 and the Race to Smarter Voice Agents with Matt Henderson (Deep Learning with PolyAI, Episode 81)
|
Aug 21, 2025 |
|
“Everybody wants AI, nobody wants BS” with Brian Jeppesen, Fertitta Entertainment
|
Aug 14, 2025 |
|
077: Private equity roll-up strategies for AI, with Nathan Benaich
|
Aug 08, 2025 |
|
078: Forward deployed engineers: From the frontline of bringing AI to the world
|
Aug 08, 2025 |
|
079: GPT-5 Era Starts Now: The AI Arms Race Just Escalated
|
Aug 08, 2025 |
|
076: AI rollups: all VC sizzle and no stake? Thoughts from a recent Fortune article.
|
Jul 01, 2025 |
|
075: Human agent & AI cohesion in the contact center. What will it take?
|
Jun 20, 2025 |
|
074: AI and the State of Financial Services
|
Jun 11, 2025 |
|
073: What are everyday people using LLMs for, really?
|
May 29, 2025 |
|
072: Introducing Owl: PolyAI's in-house speech recognition model
|
May 23, 2025 |
|
071: Differentiation in a generative AI era
|
May 14, 2025 |
|
070: The journey from digital-first to AI-first, and how to do it right
|
May 09, 2025 |
|
069: Announcing Agent Studio, the world's only voice-first conversational AI platform
|
Apr 15, 2025 |
|
068: DOGE bites federal phone lines. Are Elon & Co. shutting down toll-free?
|
Apr 04, 2025 |
|
067: Sonnet 3.7 + Orion, AWS goes agentic & the US Patent Office sets rules
|
Mar 13, 2025 |
|
066: The anatomy of telephony, part 3 - Predictions
|
Mar 07, 2025 |
|
065: The anatomy of telephony, part 2 - Evolution
|
Feb 28, 2025 |
|
064: The anatomy of telephony, part 1 - Origins
|
Feb 19, 2025 |
|
063: Surprising findings from PolyAI's recent CS trends report
|
Feb 10, 2025 |
|
062: AI's Sputnik moment? DeepSeek R1 has entered the chat(GPT).
|
Jan 27, 2025 |
|
061: An early look at OpenAI's Operator
|
Jan 24, 2025 |
|
060: A deep dive into the UK's AI Opportunities Action Plan
|
Jan 16, 2025 |
|
059: AI in 2024: A really big year in review.
|
Jan 10, 2025 |
|
058: The rise of CAIOs and AI competency centers
|
Jan 03, 2025 |
|
057: What the #$%& is agentic AI anyway?
|
Dec 05, 2024 |
|
056: The customer service conundrum, as indicated by a bunch of survey data.
|
Nov 25, 2024 |
|
055: PolyAI's VOX Horizons annual conference recap
|
Nov 18, 2024 |
|
054: CX horror stories and AI armor for contact center agents
|
Oct 29, 2024 |
|
053: Generative AI's Power Paradox. Can it prevent its own energy crisis?
|
Oct 17, 2024 |
|
052: Speech Synthesis - The anatomy of a voice assistant #4
|
Oct 10, 2024 |
|
051: Secret Agentforce: Declassified! And more from Dreamforce 2024
|
Oct 02, 2024 |
|
050: Dialogue design. So hot right now.
|
Sep 26, 2024 |
|
049: OpenAI o1, Apple Intelligence, and Exowatt... oh my!
|
Sep 19, 2024 |
|
048: Dissecting the actual impact of the new Council of Europe AI Framework Convention and treaty
|
Sep 12, 2024 |
|
047: The anatomy of a voice assistant, part 3 - Large language models (LLMs)
|
Sep 05, 2024 |
|
046: What's with the anti-AI movement among some brands, and will it last?
|
Aug 29, 2024 |
|
045: Conversations with Kenn So, Generational.pub
|
Aug 22, 2024 |
|
044: Speech Recognition and Spoken Language Understanding (SLU)
|
Aug 15, 2024 |
|
043: Size Matters - The rise of small language models (SLMs)
|
Aug 09, 2024 |
|
042: Breaking Bots - Navigating AI deepfakes during election season and beyond
|
Aug 02, 2024 |
|
041: The cultural phenomenon (and human acceptance) of automation IRL
|
Jul 29, 2024 |
|
040: The multilayered anatomy of a generative AI voice assistant
|
Jul 11, 2024 |
|
039: Old news is good news for generative AI; Reshaping modern journalism
|
Jul 03, 2024 |
|
038: Decoding McKinsey/QuantumBlack's State of AI
|
Jun 27, 2024 |
|
037: Guiding effective worker utilization of generative AI tools
|
Jun 13, 2024 |
|
036: Keeping AI prominent in big tech alliances
|
Jun 06, 2024 |
|
035: Artificial General Intelligence, six months later
|
May 30, 2024 |
|
034: The ScarJo Effect - Maintaining and Protecting Voice Agency in an AI World
|
May 23, 2024 |
|
033: PolyAI's Series C Raise & GPT-4o
|
May 09, 2024 |
|
032: Conversations featuring Brian Jeppesen, Fertitta Entertainment
|
May 02, 2024 |
|
031: Generative AI in the Contact Center - Build or Buy?
|
Apr 25, 2024 |
|
030: How the future of measuring success in the contact center requires AI
|
Apr 18, 2024 |
|
029: What is 'AI washing' and how you can (and should) avoid it
|
Apr 11, 2024 |
|
028: NLP vs NLP, or AI and the art of human persuasion
|
Apr 04, 2024 |
|
027: Managing disruptive change, ships in the tech navy, and big maverick energy
|
Mar 28, 2024 |
|
026: Inside NVIDIA GTC 2024
|
Mar 21, 2024 |
|
025: Mythbusting generative AI "threats" (and how to cut through the fear-mongering)
|
Mar 14, 2024 |
|
023: Why contact leaders are getting promoted off successful AI implementations
|
Feb 29, 2024 |
|
022: AI News Recap! Sora, LAMs and the Elephant in the Machine
|
Feb 22, 2024 |
|
021: How customer data is flipping the business value of the contact center
|
Feb 15, 2024 |
|
020: Effective Accelerationism, Fully Automated Contact Centers and Serbian Agriculture
|
Feb 08, 2024 |
|
019: How practically safeguarding generative AI works IRL
|
Feb 01, 2024 |
|
018: How to avoid PR nightmares when deploying generative AI
|
Jan 25, 2024 |
|
017: Brand in the Contact Center
|
Jan 19, 2024 |
|
016: Introducing Pheme, the speech generation model built to scale.
|
Jan 11, 2024 |
|
015: 2023 - An AI Year in Review
|
Jan 04, 2024 |
|
014: Why the New York Times is suing OpenAI - Copyright, Lawsuits & Fair Use
|
Dec 28, 2023 |
|
013: The Evolution of Voice Generation
|
Dec 21, 2023 |
|
012: AI & CX Trends in Retail
|
Dec 15, 2023 |
|
011: The AI Alliance, Google Gemini and Other News
|
Dec 08, 2023 |
|
010: Effective Altruism & Safety in AI
|
Nov 30, 2023 |
|
09: The Monumental Potential of Artificial General Intelligence (AGI)
|
Nov 23, 2023 |
|
08: Customer Experience or Operational Efficiency? Boost Both.
|
Nov 17, 2023 |
|
07: Reaction to OpenAI DevDay 2023
|
Nov 10, 2023 |
|
06: The Evolution of Speech Recognition with Paweł Budzianowski, Head of Machine Learning at PolyAI
|
Nov 09, 2023 |
|
05: The Future of Conversational AI (Pt. 2) with Yan Zhang, COO of PolyAI
|
Nov 03, 2023 |
|
04: The Future of Conversational AI (Pt. 1) with Yan Zhang, COO of PolyAI
|
Oct 27, 2023 |
|
03: Generative AI in Contact Centers
|
Oct 17, 2023 |
|
02: Generative Voice AI with PolyAI CEO Nikola Mrkšić
|
Oct 10, 2023 |
|
01: The Future is Generative with PolyAI CEO & Co-Founder Nikola Mrkšić
|
Oct 03, 2023 |