The ITSM Practice: Elevating ITSM and IT Security Knowledge
By Luigi Ferri
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Episodes: 124
Description
Join Luigi Ferri, an experienced ITSM & IT Security Professional, in 'The ITSM Practice.' Explore IT Service Management and IT Security, uncovering innovations and best practices with insights from leading organizations like Volkswagen Financial Services, Vodafone, and more. Each episode offers practical guides and expert discussions for learning and growth. Ideal for all ITSM and IT Security Professionals!
Stay Connected:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Youtube: https://www.youtube.com/@theitsmpractice
Website: http://www.theitsmpractice.com
| Episode | Date |
|---|---|
|
BSI Grundschutz: The Hidden Gatekeeper - Part 1
|
Dec 09, 2025 |
|
Without a Service Management Office, ITSM Is Just Theatre
|
Dec 02, 2025 |
|
From Cost to Value: Financial Modelling for ITIL Services
|
Nov 25, 2025 |
|
Trust vs Tech: Why Regional Banks Are Falling Behind
|
Nov 18, 2025 |
|
BSI C5 vs NIST 800-53: Smart Compliance for Banks
|
Nov 11, 2025 |
|
What Is the AICM Framework for AI Compliance?
|
Nov 04, 2025 |
|
Process Mining in ITSM: Hidden Workflows Revealed
|
Oct 28, 2025 |
|
How to Build IT Accountability with SoD (ISO 27001 Control 5.3)
|
Oct 21, 2025 |
|
The VMO in ITIL 4: Aligning Work with Strategy and Value
|
Oct 14, 2025 |
|
ISO 31000: Building Risk-Aware Culture Through Smarter Decisions
|
Oct 07, 2025 |
|
Align BIAN and ITIL 4 for Capability-Based IT Governance
|
Sep 30, 2025 |
|
No IT Security without Service Management: Integration Strategies for Resilience
|
Sep 23, 2025 |
|
IT Security Needs Service Management: Exploring the Interdependence
|
Sep 16, 2025 |
|
How to Measure Cybersecurity Effectiveness: KPIs, KRIs, and Business Impact
|
Sep 09, 2025 |
|
Securing Agentic AI: Maturity-Based Cybersecurity Strategies
|
Sep 02, 2025 |
|
How to Reduce Call Center Costs Without Losing Customer Trust
|
Aug 26, 2025 |
|
Who Really Defines Project Success? It’s Not the Metrics
|
Aug 19, 2025 |
|
ITIL 4 and Value Stream Mapping: A Smarter Way to Deliver ITSM Value
|
Aug 12, 2025 |
|
Preparing for Post-Quantum Security
|
Aug 05, 2025 |
|
Security Strategy vs Strategic Plan: What’s the Difference?
|
Jul 29, 2025 |
|
Agentic AI: The Future of ITSM
|
Jul 22, 2025 |
|
Outsourcing Code, Keeping Control – ISO/IEC 27001 A.8.30
|
Jul 15, 2025 |
|
How Enterprise Architecture Transforms Hospital IT and Patient Safety
|
Jul 08, 2025 |
|
PCI DSS Explained: Turning Compliance into a Security Strategy
|
Jul 01, 2025 |
|
FinTech CIOs: From Projects to Products – Lead the Shift to Product-Centric IT
|
Jun 24, 2025 |
|
ISO/IEC 42001 Explained: How to Govern AI Ethically and Securely
|
Jun 17, 2025 |
|
ISO 20022 Explained: Global Payments, Compliance Risks & Transformation Strategies
|
Jun 10, 2025 |
|
AI Is Replacing Project Managers — Only the Smart Will Survive
|
Jun 03, 2025 |
|
The 3 Risk Models Every IT and Business Leader Must Understand
|
May 27, 2025 |
|
Why ISO 27001 Certification Is Essential for Fintech Success in 2025
|
May 20, 2025 |
|
What is an ITIL 4 Master — And Why It Matters for Your ITSM Career
|
May 13, 2025 |
|
Is BIAN the Cure for Banking’s Integration Chaos or a Framework Too Late?
|
May 06, 2025 |
|
How to Make Change Stick: 6 Proven Steps to Lead with Purpose and Impact
|
Apr 29, 2025 |
|
ITIL CMDB Best Practices: Scale Smart with Real Business Value in 7 Steps
|
Apr 22, 2025 |
|
ISO 27001 Clause 8 Explained: Turning ISMS Plans into Real Security Operations
|
Apr 15, 2025 |
|
ITIL 4 Principles: Key to Organizational Excellence
|
Apr 08, 2025 |
|
Strategic Enablement through IT Service Management for CIOs
|
Apr 01, 2025 |
|
Digital Identity Evolution: Past, Risks, and Future Insights
|
Mar 25, 2025 |
|
Persistent Challenges in Project Management: Why They Endure
|
Mar 18, 2025 |
|
ITIL 4 in Action: Crafting Standard Service Models for Success
|
Mar 11, 2025 |
|
3 Years of IBM Breach Reports: Key Business Protections
|
Mar 04, 2025 |
|
Halt Repeat Issues: Easy Problem Management
|
Feb 25, 2025 |
|
OT Security Simplified: 6 Key Principles for Critical Systems Protection
|
Feb 18, 2025 |
|
Protect Your Data How FIM and DLP Work Together to Secure Information
|
Feb 11, 2025 |
|
Customer First: Boosting Quality and Profits
|
Feb 04, 2025 |
|
Transforming IT Operations: How Observability Improves Security and Performance
|
Jan 28, 2025 |
|
Secure System Design: Building Resilient IT Infrastructure
|
Jan 21, 2025 |
|
The Evolving Roles of Project Managers and Process Owners
|
Jan 14, 2025 |
|
Cloud or On-Premises? Decoding Costs and Strategy
|
Jan 07, 2025 |
|
Optimizing ITSM with ITIL 4: Understanding Business and Operating Models
|
Dec 31, 2024 |
|
Mastering ITIL Feedback: Transform Your Team's Performance
|
Dec 27, 2024 |
|
Top 5 Gaps in Strategy Execution
|
Dec 24, 2024 |
|
ITIL Swarming Techniques: Revolutionizing Problem Resolution
|
Dec 20, 2024 |
|
Enterprise Security 2030: Innovations for a Resilient Framework
|
Dec 17, 2024 |
|
ITIL's Take on Motivation: Boosting Workplace Performance
|
Dec 13, 2024 |
|
Vendor Consolidation vs. Defense in Depth
|
Dec 10, 2024 |
|
Enhancing Efficiency with ITIL Value Streams
|
Dec 09, 2024 |
|
The Future of Service Desks: How AI Transforms Customer Support
|
Dec 03, 2024 |
|
Security-First IT Projects: Essential Steps for Emerging Organizations
|
Nov 26, 2024 |
|
Tarun Ramesh Explores Scattered Spider Cloud Attacks
|
Nov 22, 2024 |
|
Top-Down vs. Bottom-Up Approach for Designing ITIL Processes: Which One Fits Your Business?
|
Nov 19, 2024 |
|
Future-Proofing Cybersecurity with Kyle Ryan’s AI Expertise
|
Nov 15, 2024 |
|
The Business Value of ITIL Service Design: Why It’s Essential for Selling IT Services
|
Nov 12, 2024 |
|
From Risk to Resilience: Casey Zduniak on Cyber Defense
|
Nov 08, 2024 |
|
What is an MSP Today and What Does the Future Hold?
|
Nov 05, 2024 |
|
The Importance of Software Transparency in SaaS: Why You Need an SBOM
|
Oct 29, 2024 |
|
Centralized vs. Decentralized ITSM: Finding the Right Balance for Global Organizations
|
Oct 22, 2024 |
|
ITIL Insights: Who Does What in World-Class Service Management?
|
Oct 15, 2024 |
|
Integrating Security and Service: The Convergence of DevSecOps and ITIL® 4
|
Oct 08, 2024 |
|
What Is AIOps? Understanding Its Transformative Potential and Inherent Risks
|
Oct 01, 2024 |
|
Navigating the Complex Landscape of Security Governance: Regulations, Compliance, and Cloud Security
|
Sep 24, 2024 |
|
Expert Insights: Mastering the Art of Selling ITIL Consultancy
|
Sep 17, 2024 |
|
Navigating SDLC Release Management Models in Highly Regulated Industries
|
Sep 10, 2024 |
|
ITIL 4 Explained: How SMO and VMO Transform Service Management
|
Sep 03, 2024 |
|
Essential Strategies for Selling ITIL 4 Value to Key Business Stakeholders
|
Aug 27, 2024 |
|
Are We Endangering Security by Over-Reliance on Cybersecurity Vendors?
|
Aug 20, 2024 |
|
What is Service Integration and Management?
|
Aug 13, 2024 |
|
Streamlining IT Processes: Stefan Kempter’s Guide to YaSM Service Management
|
Aug 09, 2024 |
|
Top 5 Non-Conformities with ISO 27001 and How to Overcome Them
|
Aug 06, 2024 |
|
Breaking Barriers: Why There Are Only A Few Women in ITSM?
|
Aug 02, 2024 |
|
Overcoming Obstacles in ITSM Adoption: 5 Key Challenges and How to Solve Them
|
Jul 30, 2024 |
|
Enhancing ITIL Service-Level Agreements: The Adrian Bunea Perspective on Minimizing the Watermelon Effect
|
Jul 26, 2024 |
|
Why Are CISOs Seen as 'Scapegoats'?
|
Jul 23, 2024 |
|
Navigating TOGAF: Pros, Cons, and Strategic Considerations
|
Jul 16, 2024 |
|
Exploring Social Engineering Threats: How Companies Increase Their Vulnerability
|
Jul 09, 2024 |
|
ITIL Meets NIS2: Enhancing Cybersecurity and Service Management Together
|
Jul 02, 2024 |
|
How Communities Enhance Service Quality
|
Jun 28, 2024 |
|
Is ITIL 4 Problem Management an optional luxury or a critical lifeline for your IT operations?
|
Jun 25, 2024 |
|
Building Trust with Strategic Communication in IT Service Management
|
Jun 21, 2024 |
|
How Can Combining ITIL 4 and Agile Lead to Better Projects?
|
Jun 18, 2024 |
|
The Future of ITSM: Why Removing 'IT' Could Broaden Its Impact
|
Jun 14, 2024 |
|
Synergy in Transition: Uniting ITIL 4 and Organizational Change Management for Effective Change Management
|
Jun 11, 2024 |
|
IT for Competitive Advantage: A Leadership Perspective
|
Jun 07, 2024 |
|
Securing Software Development: From SSDLC to Third-Party Risks
|
Jun 04, 2024 |
|
How can ITIL practices streamline your Major Incident Management process?
|
May 28, 2024 |
|
Enhancing Self-Service: The Role of Knowledge Management in Chatbot Success
|
May 24, 2024 |
|
How Can ISO 27001 Onboarding and Offboarding Tactics Secure Your Organization?
|
May 21, 2024 |
|
Strategic Leadership: Balancing Urgent Tasks with Long-Term Vision
|
May 17, 2024 |
|
What Drives Enterprise Asset Management Success?
|
May 14, 2024 |
|
Harnessing AI and Automation for Superior Service Delivery
|
May 10, 2024 |
|
What is DORA?
|
May 07, 2024 |
|
Driving Excellence in IT Service Delivery: Strategies and Solutions
|
May 03, 2024 |
|
What is the ROI of ITIL in a small and medium-sized business?
|
Apr 30, 2024 |
|
Understanding Threat Modeling in IT Security
|
Apr 23, 2024 |
|
Risk Appetite vs. Risk Tolerance: What is the Difference?
|
Apr 16, 2024 |
|
What are common IT Security program issues with suppliers?
|
Apr 09, 2024 |
|
How challenging is it for SMEs to implement ITIL Configuration Management Systems and CMDB?
|
Apr 02, 2024 |
|
How do you select the right ITSM tools for your organization?
|
Mar 26, 2024 |
|
Do you need Disaster Recovery?
|
Mar 19, 2024 |
|
AI in IT Security: Risk or Opportunity?
|
Mar 12, 2024 |
|
What is Business Relationship Management?
|
Mar 05, 2024 |
|
What is a Service Catalogue?
|
Feb 27, 2024 |
|
What does 'Security by Design' really mean?
|
Feb 20, 2024 |
|
How Do You Determine the Type of IT Security Policy You Need?
|
Feb 13, 2024 |
|
Does my Business Need an ITIL Change Management Process?
|
Feb 06, 2024 |
|
How Do Management Consultants Adopt ITIL?
|
Jan 30, 2024 |
|
The Essentials of Service Provision in ITIL 4: Opportunities and Challenges
|
Jan 22, 2024 |
|
Optimizing ITIL's Value Streams and Processes: A Balanced Approach
|
Jan 16, 2024 |
|
Enhancing ITSM with Strategic Partnerships: The 'Partners and Suppliers' Dimension
|
Jan 09, 2024 |
|
Balancing Tech and Touch in ITSM: The ITIL 4 'Information and Technology' Dimension
|
Jan 02, 2024 |
|
Navigating ITIL 4's 'Organizations and People' Dimension
|
Dec 26, 2023 |
|
Mastering ITIL 4's Four Dimensions: A Guide for ITSM and IT Security
|
Dec 19, 2023 |
|
Ten Common ITIL Implementation Mistakes to Avoid at All Costs
|
Dec 14, 2023 |
|
ITIL Evolution in the Digital Era
|
Dec 12, 2023 |