Psychology of Customer Success
By Rachel Provan
Listen to a podcast, please open Podcast Republic app. Available on Google Play Store and Apple App Store.
Image by Rachel Provan
Category: Management
Open in Apple Podcasts
Open RSS feed
Open Website
Rate for this podcast
Subscribers: 0
Reviews: 0
Episodes: 18
Description
Humans don’t think and act like computers. So why are you setting your CS strategy based solely on logic?
Join Customer Success Expert turned Brain-based CS Leadership and Strategy Coach, Rachel Provan, each Wednesday as she pulls back the curtain on how to use Cognitive, Behavioral, and Evolutionary psychology to create positive influence with your customers, and your internal teams.
So if you want to unlock customer-led growth, get buy-in from the C-suite, and skyrocket your career - this show is for you.
| Episode | Date |
|---|---|
|
How to "Manage Up"
|
May 01, 2024 |
|
The Loyalty Trap: Are You Fooling Yourself?
|
Apr 17, 2024 |
|
The Psychology of Customer Onboarding
|
Apr 10, 2024 |
|
How to Improve Employee Morale (When You Can't Give Them A Raise!)
|
Mar 27, 2024 |
|
Why your SMART goals aren't working
|
Mar 21, 2024 |
|
It's a Trap! (a.k.a. "My CEO LOVES Customer Success")
|
Mar 13, 2024 |
|
What Your Customers Aren't Telling You
|
Mar 06, 2024 |
|
The Language of the Executive Suite
|
Feb 28, 2024 |
|
Dealing with Imposter Syndrome
|
Feb 07, 2024 |
|
You Don't Know What You Don't Know
|
Jan 31, 2024 |
|
Giving Negative Feedback Without Destroying Morale
|
Jan 24, 2024 |
|
Let's Talk Failure - and why you need it!
|
Jan 17, 2024 |
|
The Helper Personality
|
Jan 10, 2024 |
|
The Human Problem with Customer Success
|
Jan 10, 2024 |
|
It's Just Easier If I Do It
|
Jan 10, 2024 |
|
The Essential Mindset Shifts for Successful Leadership
|
Jan 10, 2024 |
|
The Mental Blocks Around the Customer Journey
|
Jan 10, 2024 |
|
Welcome to Psychology of Customer Success by Rachel Provan
|
Dec 17, 2023 |