OFFBounds Retail
By Paula Macaggi
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Category: Management
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Episodes: 134
Description
OFFBounds is where the world’s retail and commerce leaders go beyond headlines to talk about the decisions, strategies, and ideas shaping the future of the industry.
Every week, Paula Macaggi sits down in person with executives from leading brands, retailers, and technology companies for candid conversations about leadership, innovation, growth, and the realities behind building modern commerce businesses.
More than a traditional interview show, OFFBounds explores the human side of leadership: the risks taken, the lessons learned, the moments of reinvention, and the perspectives that rarely make it into press releases or conference stages.
Recorded in person with premium audio and video production, OFFBounds brings global commerce executives together in conversations designed to inform, challenge, and inspire the next generation of industry leaders.
| Episode | Date |
|---|---|
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128. ☀️[Rewind] How Mecca Brands Scales Human Connection in Retail
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Aug 03, 2026 |
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127. Randa Apparel and Accessories' EVP and CMO, David Katz: “Signal is the thing that challenges what you believe.”
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Jul 28, 2026 |
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126. Veronica Beard's CEO, Stephanie Unwin: "The strongest brands are built one customer at a time."
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Jul 21, 2026 |
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125. Shannon Flanagan's Book, 'Choose, Don't Chase Your Career'.
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Jul 14, 2026 |
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124. Scanteak's CEO, Jamie Lim: "AI should be part of the process, not the purpose."
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Jul 07, 2026 |
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123. 7-Eleven Singapore's Managing Director, Anushree Khosla: "We don't just want to be a convenience store. We want to be a place of discovery."
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Jul 06, 2026 |
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122. Warehouse Group's Head of Strategy and Media: "The future of retail media is audience-first, not retailer-first."
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Jun 23, 2026 |
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121. OnTheList's CEO, Delphine Dultzin: "Even with AI, you can never predict 100% what customers will want."
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Jun 16, 2026 |
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120. Larroudé's CEO, Ricardo Larroudé: "The best person to program the company they have a vision for is the CEO."
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Jun 09, 2026 |
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119. Brandon Rael's Insights on Agentic Commerce
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Jun 02, 2026 |
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118. Retail Trends 2026
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May 27, 2026 |
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117. We Turned OFFBounds Into an AI-Powered Newsroom
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May 13, 2026 |
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116. American Golf's CEO, Nigel Oddy: “Be clear on the vision. Keep it simple.”
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May 05, 2026 |
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115. TCL's VP of Brand and Digital Marketing, Cole Moir: "You can't change what you don't measure."
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Apr 21, 2026 |
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114. Carl Boutet's New Book: The Flip: “The danger isn’t AI. It’s when we stop questioning what it tells us.”
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Apr 14, 2026 |
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113. Rohlik Group's Head of Strategy, Petr Lizner: "Online grocery can be profitable and is profitable. It's just a question of scale."
|
Apr 07, 2026 |
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112. Loblaw's VP and GM of Loyalty, Noah Goldberg: “The best loyalty programs don’t reward spend. They reward behavior.”
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Mar 31, 2026 |
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111. Liza Amlani's Book, The Material Life: “If we’re not innovating the process, everything breaks on the shop floor.”
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Mar 24, 2026 |
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110. UNTUCKit's VP of IT and Systems, Jason Lerman: “Great retail technology should be invisible.”
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Mar 17, 2026 |
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109. Meadow Lane's Founder and CEO, Sammy Nussdorf: “We didn’t market the store. We built it in public.”
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Mar 10, 2026 |
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108. Boll & Branch's VP of CX and Loyalty, Anna Esrov: “We’re big on unreasonable hospitality.”
|
Mar 03, 2026 |
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107. Lenovo's CMO of Intelligent Devices Group, Emily Ketchen: “We are creating an entirely new category around the AI PC.”
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Feb 24, 2026 |
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106. Primark US' Head of Marketing, Rene Federico: “Awareness brings them in. Experience brings them back.
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Feb 17, 2026 |
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105. Coterie's SVP of Growth, Ankur Goyal: “Trust is built when product, experience, and brand work together.”
|
Feb 10, 2026 |
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104. Helzberg's VP of Innovation, Ryan Holm: "Technology is never going to replace human connection"
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Feb 03, 2026 |
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103.HANRO US' President, Marianna Satanas: "It's called intimate apparel for a reason. It really is intimate"
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Jan 27, 2026 |
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102. Westwing's CEO, Andreas Hoarning: "Creativity without discipline is art. Discipline without creativity is commodity."
|
Jan 20, 2026 |
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101. Retail Trends: The Rise of Brand Memberships with Jack Stratten
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Jan 06, 2026 |
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100. Special 100th Episode hosted by Oliver Banks
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Dec 30, 2025 |
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99. Jonathan Adler's President, Mary Beth Sheridan: “People aren’t just buying a product anymore. They’re buying a lifestyle.”
|
Dec 23, 2025 |
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98. Black Friday Performance Data Explained. What Actually Drove Growth This Year
|
Dec 16, 2025 |
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97.Criteo's President of Retail Media, Sherry Smith: “You cannot operate retail media in silos anymore.”
|
Dec 09, 2025 |
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96. Enactor's Director,Julius Carrell: “In modern retail, your blueprint is your competitive edge.”
|
Dec 02, 2025 |
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95. NRF's SVP of Content, Jill Dvorak: "One trillion dollars in holiday spend is the highest we have ever forecast.”
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Nov 25, 2025 |
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94. Norrøna's CCO, Martin Lien: “You have to be for real when you build a community.”
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Nov 18, 2025 |
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93. M7 Innovations' Founder Matt Maher: "Search behavior is evolving rapidly."
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Nov 11, 2025 |
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[RIA4] Rebuilding the marketing tech stack for what's next with Ometria's CEO Ivan Mazour and CSO Djalal Lougouev
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Oct 23, 2025 |
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92. Tariffs and US Holiday Season 2025 with Richard Kestenbaum
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Oct 21, 2025 |
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[RIA3] How AI fuels speed, insight, and story-doing with Miami Dolphins' Former CMO, Pri Shumate and Ometria's CSO, Djalal Lougouev
|
Oct 16, 2025 |
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91. (Trends) Kidulting, Experiences and Storytelling: A Revisit to Build-a-Bear's Growth
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Oct 14, 2025 |
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[RIA02] How to stay authentic in the age of AI with 8thirtytwo's Fractional CMO, Julie Channing and Ometria's CEO, Ivan Mazour
|
Oct 09, 2025 |
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90. Illy Caffè's VP of Marketing & Digital, Cristian Arcangeli: “Growth starts when you understand your customer and stay consistent.”
|
Oct 07, 2025 |
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[RIA01] Finding your direction in implementing AI with Knix' CCO, Nicole Tapscott and Ometria's CSO, Djalal Lougouev
|
Oct 02, 2025 |
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89. Matt Marcotte's Book, Built on Belief: Why Cultures of Commitment Are the Competitive Advantage
|
Sep 30, 2025 |
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88. Ferrero's SVP of Media and Marketing Services, Danielle Sporkin: "ROAS is only the starting point."
|
Sep 23, 2025 |
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87. NVIDIA's VP and GM of AI for Retail, CPG and QSR, Azita Martin: "Physical AI is the next big wave"
|
Sep 16, 2025 |
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86. Danone North America's CMO, Linda Bethea: "Health and wellness is at a tipping point in America"
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Sep 09, 2025 |
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85. Papa Johns' CMO, Jenna Bromberg: “Your attitude determines your altitude.”
|
Sep 02, 2025 |
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84. Grendene's CDO, Jessica Alsing: “Authenticity and community will always beat the playbook.”
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Aug 26, 2025 |
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83. April Sabral on Positive Retail Leadership: “If you don’t believe it, you won’t achieve it — and neither will your team.”
|
Aug 19, 2025 |
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82. Loblaw's CDO Lauren Steinberg: "We were able to create the market demand."
|
Aug 12, 2025 |
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81. Ulta Beauty's SVP Digital and Ecommerce, Josh Friedman:"We just hit 45 million loyalty members."
|
Aug 05, 2025 |
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80. (Recorded Live) How Happy Employees Create Better Retail Customer Experiences | NRF APAC 2025
|
Jul 29, 2025 |
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79. Mecca Brands' CRO, Ian Burl: "The way you make an experience better is by thinking about emotion."
|
Jul 22, 2025 |
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78. DingDong Fresh's VP, Shaoming Yang: “We digitized everything and all decisions are made by AI.”
|
Jul 15, 2025 |
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77. Myntra's CEO, Nandita Sinha: "Myntra is shaping the Indian fashion market."
|
Jul 08, 2025 |
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76. Lotte Retail's Group CEO, Sam Kim: "In Korea, there is no online or offline, there is just shopping"
|
Jul 01, 2025 |
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75.NRF APAC 2025: What Asia-Pacific Is Teaching the World About Retail
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Jun 24, 2025 |
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74. Tony's Chocolonely's Head of North America, Dusan Vujovic: “Transparency isn’t a marketing strategy. It’s a responsibility.”
|
Jun 17, 2025 |
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73. Vitamin Shoppe's COO, Andrew Laudato: "IT teams have to earn the right to innovate"
|
Jun 10, 2025 |
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72. About You's Co-CEO, Tarek Müller: "We want to become the global number one"
|
Jun 03, 2025 |
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71. East Side Story: Why APAC Is Retail’s Hottest Market
|
May 27, 2025 |
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70. Catalyst Brands' CDO, Mike Dupuis: "AI is changing retail profoundly."
|
May 20, 2025 |
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69. Hamley's CXO, Paul Porter: "Consumers demand memorable experiences."
|
May 13, 2025 |
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BONUS EPISODE: A Quick Fire Chat with Shoptalk's Ben Miller
|
May 08, 2025 |
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68. Ron Thurston's New Book: Human Pride
|
May 06, 2025 |
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67. Selfridges' CTO, Ross Beaumont: “If you don’t notice the tech, that means it’s working.”
|
Apr 29, 2025 |
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66. Currys' COO, Lindsay Haselhurst: "Profit and purpose go hand in hand."
|
Apr 22, 2025 |
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65. Kingfisher PLC's Global CTO, Christopher Blatchford: "Diversity drives better business outcomes."
|
Apr 15, 2025 |
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64. Endeavour Group's Head of Insights, Benjamin Thompson: "Innovation is a double-edged word."
|
Apr 07, 2025 |
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63.Schwarz Digital's SVP of Innovation, Mirko Saul: "Sovereignty is really important for the group"
|
Apr 01, 2025 |
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62. Co-op's MD of Ecommerce, Chris Conway: "Our USP was the fact that we've got 2,500 stores"
|
Mar 25, 2025 |
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61. Rewe Group's Head of Retail Media Connect, Christian Raveaux: "Retail media is the future of advertising."
|
Mar 18, 2025 |
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60. Tendam's CRO, Javier Figar: "We need to trust and empower the people in the store"
|
Mar 11, 2025 |
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59. Holland and Barrett's CPO, Katya Denike: "Unlearning is as important as learning"
|
Mar 04, 2025 |
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58. JD Group's CDO, Arianne Parisi: "Stores are the most important asset for JD"
|
Feb 25, 2025 |
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56. Vista Alegre's CDO, Carla Graça: "If brands don’t take advantage of AI, they will be left behind"
|
Feb 11, 2025 |
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57. Shoptalk's Head of Content, Joe Laszlo: "It's about balancing inspiration and tactical news"
|
Feb 08, 2025 |
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55. Retail Trends 2025: A NRF Recap
|
Feb 04, 2025 |
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54. Dyson's Global Head of Product, Stuart Frelick: "Not making a decision is the worst thing you can do"
|
Jan 28, 2025 |
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53. Former Nike, Greg Merrill: “You can’t cut your way to growth. Companies that thrive invest in building what’s next.”
|
Jan 21, 2025 |
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52. The Retail Events You Should Attend This Year
|
Jan 14, 2025 |
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51. Larroudé's CEO, Ricardo Larroudé: "The cheapest shoe to make is the shoe that's already sold"
|
Jan 07, 2025 |
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50. Throwback Episode: The Power of Storytelling with Tiago Quaresma
|
Dec 24, 2024 |
|
49. A Year in Retail – OFFBounds 2024 Recap
|
Dec 17, 2024 |
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48. Trends | Premiumization: What-Shein-Can’t-Do
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Dec 10, 2024 |
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47. Carrefour Links' MD, Emmanuel Malkor: "It's a way to create a more data-driven ecosystem"
|
Dec 03, 2024 |
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46. LabelVie Europe's CEO, Brahim Lemseffer: "Atacadão is about having a buying-centric position"
|
Nov 26, 2024 |
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45.Trends | How Brands Are Embracing the Running Boom
|
Nov 19, 2024 |
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44.Markets | Understanding the Chinese Luxury Market
|
Nov 12, 2024 |
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43. Clarks' CIO, Simon Clarke: "Customer centricity is at the heart of everything"
|
Nov 05, 2024 |
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42. OFFBounds Markets | Sharon Gai: "Commerce in China feels a lot more entertainment oriented versus America"
|
Oct 29, 2024 |
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41. Casper's CEO, Joe Megibow: "Turnarounds like this is wartime and wartime is messy"
|
Oct 22, 2024 |
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40. [Shoptalk Fall] True Religion's CMO, Kristen D'Arcy: "We could become a billion-dollar brand"
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Oct 15, 2024 |
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39. [Shoptalk Fall] Crate & Barrel's President, Alicia Waters: "Omni-channel is about meeting customers where they are."
|
Oct 08, 2024 |
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38. [Shoptalk Fall] ThredUp's CEO, James Reinhart: "A leader needs to love the problem"
|
Oct 01, 2024 |
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37. [Shoptalk Fall] Build a Bear Workshop's CTO, Dara Meath: "If you want to have a great experience, you've got to make it simple, easy, and effective"
|
Sep 24, 2024 |
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36. [Shoptalk Fall] Pandora's President of North America, Luciano Rodembusch: "We are performing better than the US market for 10 quarters in a row"
|
Sep 17, 2024 |
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35. [Shoptalk Fall] Vera Bradley's CMO, Alison Hiatt: "Rebranding can be exhilarating and terrifying at the exact same time"
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Sep 10, 2024 |
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34. What Does the Future Hold for Starbucks and Its New CEO?
|
Aug 27, 2024 |
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33. How Former Athletes Excel as Successful Business Leaders w/ Jenna Posner and Brian Librach
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Aug 20, 2024 |
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32. 8 Books for Commerce Leaders Read This Summer
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Aug 13, 2024 |
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31. OFFBounds Trends | The Rise of Recommerce
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Aug 06, 2024 |
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30. H2O Retailing's CIO & CDO, Toru Koyama: "Integrated data should be a value to support the customer's next needs and wants"
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Jul 30, 2024 |
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29. AEON Group Malasya's CMO, Ngai Yuen Low: "We are always asking, where is the differentiation? Where is exclusivity?"
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Jul 23, 2024 |
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28. Wesfarmers OneDigital' MD, Nicole Sheffield: "Shop goes up 25% as soon as a customer join our program"
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Jul 16, 2024 |
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27. OFFBounds Markets | NRF APAC Recap: What's happening in Asia Pacific
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Jul 09, 2024 |
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26. Sommsation's CEO, Danielle Diliberti: "We want to focus on a modern tech stack that is meant to power the future of the entire wine industry"
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Jul 02, 2024 |
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25. Steve Dennis' Book: 'Leaders Leap: Transforming Your Company at the Speed of Disruption'
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Jun 25, 2024 |
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24. Pepsico Europe's VP of Ecommerce, Celso Shimabukuro: "We need to deliver outrageous growth"
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Jun 18, 2024 |
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23. Aldo's CIO, Matthieu Houle: "You have to say yes and embrace the change"
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Jun 10, 2024 |
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22. Carl Boutet and Charles de Brabant: The Mission of Training the New Retail Leadership
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Jun 04, 2024 |
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21. Rick Watson | DTC Brands, Replatforming, Walmart's Evolution
|
May 28, 2024 |
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20. OFFBounds Markets | Brazil's Commerce Industry
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May 21, 2024 |
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19. Oliver Banks' Book | Driving Retail Transformation
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May 14, 2024 |
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18. PRIMARK's Chief Architect: "We need to be data-informed, not data-driven"
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May 07, 2024 |
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17. OFFBounds Markets | Navigating China's Retail Revolution
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Apr 30, 2024 |
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16. Uri Levine's Book | Fall in Love with the Problem, Not the Solution
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Apr 23, 2024 |
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15. OFFBounds Markets | Let's Discover Retail in APAC!
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Apr 16, 2024 |
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14. O Valor do Tempo's Managing Director, Tiago Quaresma: "Innovation isn't necessarily about technology"
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Apr 09, 2024 |
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13. Worten's CTO, Rui Cohen: "We have infinite offers for fulfilling the customer needs"
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Apr 02, 2024 |
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12. Is Apple Vision Pro a Game Changer for Commerce?
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Mar 26, 2024 |
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11. AllSaints' CIO, James Reid: "We have to be where our customers are"
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Mar 12, 2024 |
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10. Lindex's Head of Technology, Florian Westerdahl: "You should just put new expectations on AI"
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Mar 05, 2024 |
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09. Kicks Group's EVP, Carola Lundell: "Live shopping success is about what happens after"
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Feb 27, 2024 |
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08. Adlibris' CEO, Jonas Karlén: "Don't let a good crisis go to waste"
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Feb 20, 2024 |
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07. Sunglass Hut's NA President, Giorgio Pradi: 'Investing in people first then technology'
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Feb 13, 2024 |
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06. SOK's CMO, Lauri Toivonen: "You have to think Marketing as Business"
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Feb 06, 2024 |
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05. Board Director, Silvia Mazzuchelli: "First-party data is crucial to increase marketing effectiveness"
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Jan 30, 2024 |
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04. FNAC Darty's CEO, Enrique Martinez: "The sustainability revolution is here"
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Jan 23, 2024 |
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03. OBI's CIO, Tim Engler: "Tech is a question of business enablement"
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Jan 16, 2024 |
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02. Carrefour's Global CTO, Olivier Gibert | "We are making data accessible to everyone"
|
Jan 09, 2024 |
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01. Solo Brand's CDO, Jenna Posner | "We need to be advocates of our good tech"
|
Jan 09, 2024 |
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Every Tuesday: Meet the Top Global Commerce Leaders on OFFBounds
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Jan 04, 2024 |