Service Transformation: Reinventing service for clients and employees
By Wil Lombardi & Frederic Jambukeswaran
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Category: Management
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Episodes: 11
Description
Our hosts share their practical experience and guidance, along with industry professionals and other servicing leaders to share insights for those who want to get serious about transforming their servicing operations. Listeners will leave every episode with practical guidance and leadership lessons they can directly apply to their work.
| Episode | Date |
|---|---|
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Season 1 Finale, Reflecting on Insights with Co-Hosts Wil Lombardi and Fred Jambukeswaran
|
May 09, 2024 |
|
Enabling Your Service Transformation: Insights from Cloud and Infrastructure Technology Leader, Srinivas Sarathy
|
Apr 06, 2024 |
|
Leadership Unleashed with Lori Massey Brissette: Transforming Teams, Breaking Down Silos, and Embracing Change
|
Mar 29, 2024 |
|
A Discussion on Leadership, DevOps and Continuous Improvement with Chris Johnson
|
Mar 15, 2024 |
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Exploring the human element of your service transformation: A conversation with Tara Schwegler, Ph.D. on the importance of curiosity, the power of observation and the future of work.
|
Mar 08, 2024 |
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Hear engaging stories and relatable insights to help you drive a sustainable service transformation from Phil Finucane, CEO of Pat.ai and an experienced technology executive.
|
Mar 01, 2024 |
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Learn from a business process expert, Yhanira Adan about the critical role business process plays in your service transformation
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Feb 21, 2024 |
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Hear from Richard Dalton, Head of Consumer Design at Verizon, on the value of human-centric design and the importance of curiosity to a transformation
|
Feb 09, 2024 |
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Winning with responsive service, built on a culture of trust, a conversation with CEO Jerry Pierson
|
Feb 02, 2024 |
|
Fueling your service transformation, the importance of fundamentals and organizational design
|
Jan 16, 2024 |
|
Intro: Unveiling a 5-Point Service Transformation Framework and Common Success Themes
|
Jan 10, 2024 |