CX Innovators
By Networld Media Group
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Category: Technology
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Episodes: 12
Description
Tune into the CX Innovators podcast to hear how top brands are using cutting-edge technology to take the customer experience to incredible new heights. We’ll talk to the executives who are spearheading the CX charge for their brands and the tech companies they rely on to make the magic happen.
| Episode | Date |
|---|---|
|
Charleston Shoe Company founder talks customer engagement
|
Apr 26, 2024 |
|
How can banks operationalize customer insights?
|
Mar 27, 2024 |
|
'Committed to success' — the end of 'command and control,' rise of AI, and power of automation
|
Mar 06, 2024 |
|
Veteran Affairs CX leader talks customer service strategy
|
Feb 28, 2024 |
|
How one retail veteran achieves customer satisfaction with self service in today’s omnichannel marketplace
|
Feb 12, 2024 |
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'Everything's a relationship' — designing your technology to surprise and delight your customer
|
Jan 31, 2024 |
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How can banks improve customer communication?
|
Nov 22, 2023 |
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Wayfair VP talks retail AI trends, challenges
|
Oct 24, 2023 |
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The continuing challenges of office coffee service
|
Oct 11, 2023 |
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Self-service at retail: The growth has only begun - KMC
|
Nov 11, 2021 |
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Expert offers insight on how self-service improves the customer journey - RCE
|
Jul 20, 2021 |
|
Kiosks and the self-service consumer journey - KMC
|
Mar 05, 2021 |