SaaS Therapy
By BrainStorm
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Category: Business
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Episodes: 132
Description
Get comfy. It's time for "SaaS Therapy," with industry veterans Todd Kirk and Casey Trujillo – the podcast for customer-facing teams in SaaS. Casey and Todd leverage their experience working between software vendors and their clients to help you master your SaaS customer relationships. They dig into the complexities of client relationships, offer expert insights, and share proven strategies for overcoming common challenges. It's not just a podcast—it's a masterclass in nurturing and enhancing your SaaS customer connections.
| Episode | Date |
|---|---|
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How to Drive Adoption in Large Organizations with Ashley Moore
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May 07, 2026 |
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How to Shape Environments for Better Learning with Chandler Milne
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Apr 29, 2026 |
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How to Build AI-Ready SaaS Products with Justin Watt
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Apr 22, 2026 |
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People First, Technology Second with John Wade, Principal @ BrainStorm
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Apr 15, 2026 |
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The Hidden 150 Hours Behind Customer Adoption with Casey Trujillo
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Apr 09, 2026 |
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WEBINAR SPECIAL: Modernizing your academy without starting over with Courtney Sembler, COO @AlignedCX
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Apr 01, 2026 |
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Onboarding Doesn’t Matter with Donna Weber, CEO @Springboard Solutions
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Mar 25, 2026 |
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Myth 2: It’s Not About Fewer Tickets—It’s About Better Ones
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Mar 18, 2026 |
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3 Misconceptions About Digital Customer Success with Kat Breeggemann, Founder @Katalyst CX
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Mar 11, 2026 |
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Change Management in the Age of AI with Nicolette Stepakoff, VP of Change and Enablement @Eliza
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Mar 04, 2026 |
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The Origin Story of SaaS with Amy Konary, Senior VP @Subcribe
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Feb 25, 2026 |
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The Customer Education Playbook with Courtney Sembler, COO @AlignedCX
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Feb 18, 2026 |
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Six Sigma for SaaS: Fixing What Actually Matters with Kelly McNamee, Customer Learning Director @PointClickCare
|
Feb 11, 2026 |
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The Customer Mindset You Need with Andrea Nottingham, CSM @ BrainStorm
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Feb 04, 2026 |
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Myth #1: No time for training with Todd Kirk and Casey Trujillo
|
Jan 28, 2026 |
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The Hidden Secrets of Customer Education with Todd Kirk and Casey Trujillo
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Jan 21, 2026 |
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The Art of Renewal Negotiations with Jaclyn Sayler, Strategic Account Manager @ BrainStorm
|
Jan 07, 2026 |
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Season 5 Recap: Top Lessons from SaaS Therapy with Todd Kirk and Casey Trujillo
|
Dec 16, 2025 |
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Everybody Wants Change… Nobody Wants to Change with Eleni Vorvis, Co-Founder @faroutcomes & Boston Founders Forum
|
Dec 09, 2025 |
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RECAP: The Path to Customer Success with Lincoln Murphy VP of Customer Experience @ListKit
|
Dec 02, 2025 |
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The Path to Customer Success with Lincoln Murphy, VP of Customer Experience @ListKit
|
Nov 26, 2025 |
|
The Quality of Your Questions: CS Secrets from the Trenches with Todd Kirk and Casey Trujillo
|
Nov 18, 2025 |
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The Power of Compelling Calls to Action with Dallin Palmer, Cofounder @HALDA.AI
|
Nov 11, 2025 |
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Establishing New Success Metrics for Customer Education with Todd Kirk and Casey Trujillo
|
Nov 04, 2025 |
|
The Evolution of Customer Success Strategies with Dan Steinman, Director @ Colson Fellows
|
Oct 28, 2025 |
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Your Network is Your Net Worth with Carson Heady, Managing Director of Americas @ Microsoft
|
Oct 21, 2025 |
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Meet Users Where They Are with Jillian Bejtlich, Sr. Manager of Community and Customer Marketing
|
Oct 14, 2025 |
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The Science of Retention with Rachel Provan, Founder & CEO of Provan Sucess
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Oct 07, 2025 |
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Unlocking Productivity with Outlook with Todd Kirk and Casey Trujillo
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Sep 30, 2025 |
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Turning Problems Into Solutions with Ashley DeKerlegand, Director of CE and CX Enablement @ QuickBase
|
Sep 23, 2025 |
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The Power of ADKAR and ADOPT Frameworks with Todd Kirk and Casey Trujillo
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Sep 16, 2025 |
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From Rollout to Adoption: Change Management that Works with Sara Scheibner, member of the TechSmith Advisory Board
|
Sep 09, 2025 |
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Mastering SaaS Pricing Strategies with Bill Wilson, CEO & Founder @ Pace Pricing
|
Sep 02, 2025 |
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The Power of Empathy in Customer Relationships with Randy Hulme, Director of CS @ Qualtrics
|
Aug 26, 2025 |
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Why AI Won’t Steal Your Job (But Someone Using It Might) with Ryan Debenham, CEO @ Grin AI
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Aug 19, 2025 |
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The Content Glue: Keeping Teams Unified Across the Customer Journey with Michael Lux, Senior Director of CE @ Procore Technologies
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Aug 12, 2025 |
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The Fear of Messing Up in Business (Fofu) with Todd Kirk and Casey Trujillo
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Aug 05, 2025 |
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Transforming Customer Relationships in SaaS with Sean Adams, Host of The Adoption Curve Podcast
|
Jul 29, 2025 |
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The Journey to Finding Your Purpose with Courtney Sembler, Senior Director @ HubSpot Academy
|
Jul 22, 2025 |
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Customer Education Shouldn’t Sit on a Shelf with John Leh, CEO @ Talented Learning
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Jul 15, 2025 |
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Building Tools People Actually Want to Use with Zach Hawley and Will Aja, co-founders @ SteerCo
|
Jul 08, 2025 |
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Mastering Customer Onboarding in SaaS with Gary Yau Chan, Founder @ Clarity Inbox
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Jul 01, 2025 |
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Unlocking SaaS Success: Insights from Season Four with Todd Kirk and Casey Trujio
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Jun 24, 2025 |
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The secrets to effective customer communication, with Irwin Hipsman, Founder of Repetitos
|
Jun 17, 2025 |
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Investing in Customer Success: A Strategic Move with Kelly Hall, CCO @Quickbase
|
Jun 10, 2025 |
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The Future of Customer Education in SaaS, with Todd Kirk and Casey Trujio
|
May 20, 2025 |
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Unlocking customer insights in SaaS, with Lauren Oswald, UX and market researcher
|
May 13, 2025 |
|
Navigating the evolving landscape of CS with Madison Hall, Director of CS at RingCentral
|
May 06, 2025 |
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The two-hump problem in Customer Education with Dave Derington, host of CELab podcast
|
Apr 29, 2025 |
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Understanding certifications in Customer Education with Debbie Smith, President of CEdMA
|
Apr 22, 2025 |
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Scaling CS starts with tech touch, with Joe Di Grande, top CS industry voice
|
Apr 15, 2025 |
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The CSM mindset shift from relationships to revenue with Noah Little, CSM coach
|
Apr 08, 2025 |
|
Building your LinkedIn personal brand with Amanda Nielsen, Partner Sales Manager @Box
|
Mar 18, 2025 |
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What you need to know about channel partnerships
|
Mar 14, 2025 |
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The power of channel partnerships with Max Alschlager, Sr Manager DX @CDW
|
Mar 11, 2025 |
|
When Sales, CS & Product work together with Lucas Lovell, VP of Product @Paddle
|
Mar 04, 2025 |
|
What AI can't do (and why that matters) with Roger Mendez, Global CS Leader @Cisco
|
Feb 25, 2025 |
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Mastering post-sale success in SaaS with Chiraag Kapoor, Principal @Radian Capital
|
Feb 18, 2025 |
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Surfing the waves of customer education
|
Feb 11, 2025 |
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Check-In: How Shopify created a culture of humility
|
Feb 07, 2025 |
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Break down silos & reduce customer friction with Samantha Murray, Ex-Shopify
|
Feb 04, 2025 |
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How you can 6x your adoption with guest Ed Powers, CS consultant
|
Jan 29, 2025 |
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Are data & AI your partners or your enemies? with Jordan Morrow, Sr VP of Data @AgileOne
|
Jan 14, 2025 |
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CS Skills: Presenting to leadership with Kristen Hayer, CEO @Success League
|
Jan 07, 2025 |
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Happy holidays: Our 2025 predictions & Season 3 thoughts
|
Dec 23, 2024 |
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Bridging the gap with marketing and CS with Marley Wagner, CS & Marketing Consultant
|
Dec 17, 2024 |
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Check-In: Why crunchy conversations matter in CS
|
Dec 13, 2024 |
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The path to revenue retention with Emilia D'Anzica, Founder @Growth Molecules
|
Dec 11, 2024 |
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Getting people to care about your SaaS product with Anthony Pierri, Co-founder @FletchPMM
|
Dec 03, 2024 |
|
Check-In: We're grateful for SaaS Therapy
|
Dec 02, 2024 |
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We're grateful for CSMs! With Tyler Rogers, Sr CSM @BrainStorm
|
Nov 26, 2024 |
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Check-In: Learn from Tesla about customer engagement
|
Nov 22, 2024 |
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The LMS dilemma & why it fails with Maria Manning-Chapman @TSIA
|
Nov 19, 2024 |
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Why EQ is important in SaaS with Jenelle Friday, Founder @LionHeartCS
|
Nov 12, 2024 |
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Check-In: Why SaaS companies struggle with CX
|
Nov 08, 2024 |
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The role of brand promise in CX with Andrew Carothers, CX Leader @Cisco
|
Nov 05, 2024 |
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Spooky insights: What we learned from surveying CSMs
|
Oct 29, 2024 |
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Metrics, KPIs & health scores with Matthew Collier, former CCO @Pluralsight
|
Oct 22, 2024 |
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Effective training: Why 80% of users prefer to watch a video
|
Oct 15, 2024 |
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CX is the delivery of your brand with Dwayne Grant, VP of CX @ Evercommerce
|
Oct 08, 2024 |
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A candid conversation with Mark Sunday, former CIO @Oracle
|
Oct 01, 2024 |
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Check-In: Understanding 1 way and 2 way doors
|
Sep 20, 2024 |
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Panel: Doing more with less in CS, with Utah CS experts
|
Sep 17, 2024 |
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How emotional intelligence gets you longer-term customers
|
Sep 11, 2024 |
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End of Season 2: Highlights of our favorite episodes
|
Aug 27, 2024 |
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Balancing digital and human-led onboarding
|
Aug 20, 2024 |
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Rebranding L&D: From learning to performance with Kevin Alster, head of Synthesia Academy
|
Aug 13, 2024 |
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Driving change & adoption in SaaS
|
Aug 06, 2024 |
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Check-In: Focus on the next right step
|
Aug 02, 2024 |
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Tailoring customer onboarding to solve pain points with Kristi Faltorusso, CCO @ClientSuccess
|
Jul 30, 2024 |
|
Security in SaaS with Josh Mullis, Head of IT @Productiv
|
Jul 23, 2024 |
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Can customer success keep up? with Jan Young, 2x Top 25 CS influencer
|
Jul 16, 2024 |
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Check-In: Charging customers an implementation fee?
|
Jul 12, 2024 |
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Top pitfalls in SaaS onboarding with Donna Weber, customer onboarding expert
|
Jul 09, 2024 |
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Nailing customer success playbooks
|
Jul 02, 2024 |
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Check-In: Who's the coach & who's the player in client relationships?
|
Jun 28, 2024 |
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The evolution of customer success with "The Jasons Take On" Co-Hosts
|
Jun 25, 2024 |
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Check-In: Should customer education have a seat at the table?
|
Jun 21, 2024 |
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Move on from vanity metrics with Dave Derington, Co-Founder @CELab
|
Jun 18, 2024 |
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Check-In: Developing empathy for customers
|
Jun 14, 2024 |
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Recovering from a customer breach of trust with Debra Wilson, VP of Marketing @BrainStorm
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Jun 11, 2024 |
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Check-In: Overcoming the fear of AI in the workplace
|
Jun 07, 2024 |
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Using AI to enhance customer relationships with Guy Galon, VP of CS @Obrela
|
Jun 04, 2024 |
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Building confidence in customer education with Vicky Kennedy, CEO @Echtus
|
May 28, 2024 |
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Meeting end users where they are
|
May 24, 2024 |
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Who owns the value in a SaaS relationship?
|
May 21, 2024 |
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The value of coaching in the workplace with Mark Stagi, VP of CS @Avoma
|
May 15, 2024 |
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The power of building a customer community with Heather Wendt, community strategist @HigherLogic
|
May 07, 2024 |
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End of Season 1: Highlights from our favorite episodes
|
May 03, 2024 |
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Don't settle: Solve the SaaS "last mile" problem
|
Apr 30, 2024 |
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The shift from reactive to proactive customer success with Greg Daines, CEO @ChurnRX
|
Apr 24, 2024 |
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Surviving the SaaS startup rollercoaster with Kat Kennedy, General Partner @ Kickstart Fund
|
Apr 23, 2024 |
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Check-in: The power of saying no
|
Apr 19, 2024 |
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Why bad client results are actually a good thing
|
Apr 16, 2024 |
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Check-In: Start a conversation using NPS
|
Apr 12, 2024 |
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Getting more from NPS than feedback with Dave Blake, CEO @Client Success
|
Apr 09, 2024 |
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Check-in: Moving up the ladder from MAU metrics
|
Apr 05, 2024 |
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SaaS Metrics: Why MAU isn't the silver bullet and where to look instead
|
Apr 02, 2024 |
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Check-in: Rethinking the Customer Education experience
|
Mar 29, 2024 |
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"Is it time for an LMS revolution?" with Ashley DeKerlegand, Director of Customer Education @ Quickbase
|
Mar 26, 2024 |
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Check-in: Practicing golden questions & golden silence with customers
|
Mar 22, 2024 |
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Golden questions & golden silence: Using questions to build more focused client relationships
|
Mar 19, 2024 |
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Check-in: Mapping the new funnel with Justin Edwards, SVP of Revenue @ Mercato Partners
|
Mar 15, 2024 |
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Taking control of the broken funnel with Justin Edwards, SVP of Revenue @ Mercato Partners
|
Mar 12, 2024 |
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Check-in: Using MEDDPICC to keep a pulse on retention health
|
Mar 08, 2024 |
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Why clients buy vs. why they renew - using MEDDPICC to keep up with clients' evolving needs
|
Mar 05, 2024 |
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Check-in: Highlights from our conversation with Tim Hill, Director of CS @ Gong
|
Mar 01, 2024 |
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How key personas are helping Gong increase GRR by 25% with Tim Hill, Director of CS @ Gong
|
Feb 27, 2024 |
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Check-in: Highlights of our conversation with Maranda Dziekonski, SVP of CS @ Datasembly
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Feb 23, 2024 |
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"Is CS thriving or dying?" with Maranda Dziekonski, SVP of CS @ Datasembly
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Feb 20, 2024 |
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Why SaaS Therapy?
|
Feb 13, 2024 |
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Building the new QBR
|
Feb 12, 2024 |