The Customer Success Pro Podcast
By Anika Zubair
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Category: Business
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Episodes: 83
Description
This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company. I will dive into important and relevant topics to help spread knowledge about customer success in order to help companies put the customer at the center of their business. Because at the end of the day when customer are successful, so is the company.
Learn more at: thecustomersuccesspro.com
| Episode | Date |
|---|---|
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Why Your Team Is Missing NRR Targets (It’s Not What You Think)
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Sep 16, 2026 |
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Scaling Digital Customer Success with AI with Joe Di Grande
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Sep 09, 2026 |
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Stop Reporting Churn. Start Forecasting NRR.
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Sep 02, 2026 |
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Your First 90 Days Owning an NRR Number: The VP of Customer Success Operating Plan
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Aug 26, 2026 |
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The CS Playbook Is Broken: Change Management in the AI Era with Tom Ronen
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Aug 19, 2026 |
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AI For QBR Prep and How To Build A Board Ready Value Story
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Aug 12, 2026 |
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Handling Price Increase Conversations Without Losing Customer Trust
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Aug 05, 2026 |
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AI Adoption in Customer Success: What ServiceNow Is Actually Doing with Neil Sparkes
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Jul 29, 2026 |
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Revenue Storytelling For Every Post Sale Role
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Jul 15, 2026 |
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The Visibility Framework That Makes Leadership Remember Your Name For Promotions
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Jul 08, 2026 |
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Why Customer Support Is Your Most Underrated Revenue Driver with Andrea Kayal
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Jul 01, 2026 |
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How to Conduct Effective Churn Retrospectives
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Jun 24, 2026 |
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The Revenue Operating System: How to Plan a Quarter Like a Revenue Leader and Hit Your NRR and GRR Goals
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Jun 17, 2026 |
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AI Fluency in CS: How to Build a Team That Actually Adopts AI with Cassie Vaughn
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Jun 10, 2026 |
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A Renewal Is A Sale: From Friendly To Commercial Impact in Customer Success (Part 2)
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Jun 03, 2026 |
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A Renewal Is A Sale: From Friendly To Commercial Impact in Customer Success (Part 1)
|
May 27, 2026 |
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Building Customer Relationships – The Power of Multi-Threaded Engagements with Brittany Casey
|
May 20, 2026 |
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AI Is Not Replacing Customer Success… But It Is Exposing Bad CS
|
May 13, 2026 |
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Customer Success Is Now a Revenue Team…But No One Trained You for It
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Apr 22, 2026 |
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From Churn Data to Revenue Forecasting for Scaled Customer Success with Julie Fox
|
Apr 15, 2026 |
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Why Renewals Are Won or Lost Before the Renewal Call
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Apr 08, 2026 |
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How to Handle Customers Asking for a Discount on Renewal
|
Apr 01, 2026 |
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Designing a Value Led Customer Success Organization with Jim Richmond
|
Mar 25, 2026 |
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The Power of Monthly Revenue Enablement in Customer Success
|
Mar 18, 2026 |
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Stop Doing Check In Calls and Turn Every Customer Conversation Into A Value Call
|
Mar 11, 2026 |
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How To Build A Revenue Success Plan Your Customer Will Actually Use
|
Mar 04, 2026 |
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How to Prove ROI When Your Product Does Not with Natasha Evans
|
Feb 25, 2026 |
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2026 predictions: Will Customer Success become Account Management or Support?
|
Feb 18, 2026 |
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From PLG to SLG: How to Rebuild Customer Success When You Go Upmarket with Alon Ahronberg
|
Feb 11, 2026 |
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Turning Renewals into Predictable Revenue Forecasts and an Upsell Pipeline with Emma Lampert
|
Jan 28, 2026 |
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The 3 Revenue Levers Every CS Pro Must Master in 2026
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Jan 21, 2026 |
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The One Thing That Turns You From Task Doer To Revenue Advisor
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Jan 14, 2026 |
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Being the First CS Leader within a Go-to-Market Team with Ashley Stamps-Lafont
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Jan 07, 2026 |
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Your 2026 Playbook: How to Future-Proof Your CS Career
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Dec 17, 2025 |
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How CS Pros Can Drive More Revenue Without Becoming Sales
|
Dec 10, 2025 |
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Building High-Performing CS Teams Without Playbooks with Courtney Balban
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Dec 03, 2025 |
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How to Set CS Career Goals That Actually Lead to Promotions
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Nov 26, 2025 |
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How to Build Digital Success Plans That Actually Drive Adoption with Alana Stoltzfus
|
Nov 19, 2025 |
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Driving More Value in Executive Business Reviews
|
Nov 12, 2025 |
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Rethinking Health Scores in Customer Success with Sean Reid
|
Nov 05, 2025 |
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Dealing with Customers That Ghost You 👻
|
Oct 29, 2025 |
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Implementing a Customer Success Strategy from Scratch
|
Oct 21, 2025 |
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How to Handle Customer Objections During Renewals
|
Oct 15, 2025 |
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How to Transform Your Customer Success Team into a Revenue Driver
|
Oct 08, 2025 |
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How to Build a Scalable Onboarding Program from Scratch with Cara Benecke
|
Oct 01, 2025 |
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The Journey of a Customer Success Pro: From CSM to VP
|
Sep 24, 2025 |
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How to Drive Customer Adoption in the First 90 Days
|
Sep 10, 2025 |
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The Strategic CSM: How to Drive Business Outcomes with Chad Horenfeldt
|
Sep 03, 2025 |
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How to Handle Product Delays and Customer Expectations
|
Aug 27, 2025 |
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Top Mistakes to Avoid as a Customer Success Leader
|
Aug 20, 2025 |
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Creating a Customer-Centric Culture at Your company
|
Aug 13, 2025 |
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Moving from Customer Service to Customer Success with Lena Theres Zimmermann
|
Aug 06, 2025 |
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How to Get Promoted in Customer Success: Build a Personal Development Plan That Works
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Jul 30, 2025 |
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Active Listening in Customer Success: The Skill That Changes Everything
|
Jul 23, 2025 |
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Mastering Time Management in Customer Success
|
Jul 16, 2025 |
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TTV Explained: How To Deliver Customer Value Faster in Customer Success
|
Jul 09, 2025 |
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How to Use Segmentation to Drive Value, Retention and Efficiency with Kelley Turner
|
Jul 02, 2025 |
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Mastering the Art of Strategic Negotiation in Customer Success
|
Jun 25, 2025 |
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The Expansion Mindset: How Great CSMs Drive Growth Without Selling
|
Jun 18, 2025 |
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The AI-Powered CSM: What It Really Looks Like in 2025
|
Jun 11, 2025 |
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Build Your First Customer Success Retention Program with Parul Bhandari
|
Jun 04, 2025 |
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How to Build Strategic Relationships with Your Customers
|
May 28, 2025 |
|
Transforming Customer Success: From Reactive to Proactive
|
May 21, 2025 |
|
Improve Your Storytelling Skills by 200% and Land Your Next Upsell
|
May 14, 2025 |
|
Why Your Marketing Team is the Key to CS Revenue Growth with Ashna Patel
|
May 07, 2025 |
|
How to Identify At-Risk Customers and Save Them
|
Apr 16, 2025 |
|
The #1 mistake CSMs make when trying to drive expansion — and how to fix it
|
Apr 09, 2025 |
|
The Anti Check-In: How to CSM on a Daily Basis to Drive Value and Expansion with Melanie Faye
|
Apr 02, 2025 |
|
The One Thing That Will Make or Break Your Customer Success Career
|
Mar 19, 2025 |
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How to Scale a Customer Success Team Without Losing Customer Value with Saahil Karkera
|
Mar 05, 2025 |
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The Power of Data Driven Decision Making in Customer Success with Guy Rahamim
|
Feb 12, 2025 |
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From CS to Sales Growth: Turning Upsells into New Sales with Ejieme Eromosele
|
Jan 08, 2025 |
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First time Customer Success Leader to a Revenue Leader with Stijn Smet
|
Dec 04, 2024 |
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Customer Success Metrics That Drive Growth with Jay Nathan
|
Nov 06, 2024 |
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How to Get Promoted into an Enterprise CSM with Caly Agar
|
Oct 02, 2024 |
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Using AI in Your Daily Customer Success Routine with Alex Turkovic
|
Sep 04, 2024 |
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Leading with Value and Increase Revenue in Customer Success with Madelyn DePrey
|
Aug 07, 2024 |
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Driving Customer Retention and Customer Growth at Scale with Daphne Costa Lopes
|
Jul 10, 2024 |
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How to Get Hired in Customer Success in a Tough Job Market with Jared Orr
|
Jun 05, 2024 |
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How to become a Strategic Customer Success Manager with Erika Villarreal
|
May 01, 2024 |
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Customer Success Career Path to the C-Suite with Kristi Faltorusso
|
Apr 03, 2024 |
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Psychological Mindset Shift from Reactive to Proactive Customer Success with Rachel Provan
|
Mar 06, 2024 |
|
Welcome to The Customer Success Pro Podcast by Anika Zubair
|
Feb 28, 2024 |