Contact Center Perspectives🎙️
By wow24-7.io
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Category: Management
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Episodes: 5
Description
The podcast presents valuable insights from contact center leaders, tailor-made for their industry peers. We cover a diverse array of topics, such as AI integration, agent turnover management, revenue impact assessment, and transitioning perceptions from cost to value centers for starters.
| Episode | Date |
|---|---|
|
Creating Contact Centers that Directly Impact Company Performance
|
May 01, 2024 |
|
CCOs: Why Advocate for Downward CSAT Trends
|
Apr 30, 2024 |
|
Creating the Ideal Hybrid Customer Happiness Team
|
Apr 29, 2024 |
|
The Frictionless Customer Experience
|
Apr 13, 2024 |
|
Transforming Contact Centers: From Cost to Value Centers
|
Mar 29, 2024 |