Experience Matters
By Hiver
Listen to a podcast, please open Podcast Republic app. Available on Google Play Store and Apple App Store.
Image by Hiver
Category: Technology
Open in Apple Podcasts
Open RSS feed
Open Website
Rate for this podcast
Subscribers: 0
Reviews: 0
Episodes: 19
Description
Tune into conversations with customer service experts to discover never-seen-before best practices, challenges, real-life success stories, and more.
| Episode | Date |
|---|---|
|
Rob Dwyer on Why "This Call May Be Recorded" Was Always a Lie
|
May 14, 2026 |
|
Donald Thompson on the Cost of Using AI the Wrong Way
|
Apr 14, 2026 |
|
CapForge’s Matt Remuzzi on Why 95% AI Accuracy Isn’t Enough for Scaling an Accounting Firm
|
Mar 17, 2026 |
|
CEO of an award-winning BPO: AI Can’t Handle This… And It’s Worth $3,000
|
Feb 24, 2026 |
|
Jordan on Why 90% Automation Demands Human Support in Healthcare
|
Jan 29, 2026 |
|
Nellie Akalp’s Playbook for Scaling a Business 7x in 2026
|
Jan 13, 2026 |
|
What 20 Years in Contact Centers Taught Luke Jamieson About CX Observability
|
Dec 09, 2025 |
|
Chloe Shill on the Systems and AI Behind Great Remote Teams
|
Nov 20, 2025 |
|
Christian Sokolowski’s AI customer support playbook every leader should hear
|
Nov 04, 2025 |
|
How Tod Ellington built a team that can handle any client request
|
Sep 25, 2025 |
|
Why Miles Goldstein Says Most Engineers Shouldn’t Talk to Customers
|
Aug 20, 2025 |
|
Karen Lam on Using VoC to Align Product, Finance, and Support | Experience Matters Podcast: Episode 08
|
Jul 09, 2025 |
|
Sarah Caminiti on using customer support to drive product innovation | Experience Matters Podcast: Episode 07
|
Jun 03, 2025 |
|
Annette Franz on why customer-centricity can’t be an afterthought | Experience Matters Podcast: Episode 06
|
Apr 23, 2025 |
|
Lynn Hunsaker on why providing faster support won't fix customer experience | Experience Matters Podcast: Episode 05
|
Mar 19, 2025 |
|
What Tough Customers (and Bad Haircuts) Taught Kel Kurekgi About Customer Experience | Experience Matters Podcast: Episode 04
|
Feb 12, 2025 |
|
Redefining Tech Support with Marti Clark: Inside Google's IT Support Revolution
|
Apr 29, 2024 |
|
Greg Melia’s Customer Experience Must-Haves: Empathy, Curiosity, and Storytelling
|
Apr 29, 2024 |
|
Transforming Customer Service into Revenue with Shep Hyken
|
Apr 29, 2024 |