The Handbook: The Operations Podcast

By Scoro

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Subscribers: 1
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Episodes: 60

Description

Running a serviced based business, an agency or consultancy isn’t just about great client work. It’s about keeping everything behind the scenes running smoothly. 


That’s where The Handbook comes in. Our goal? To help you take your business to the next level of business maturity.


This podcast is for operations and service-business leaders who are juggling it all – people, processes, finance, tech, and everything in between. 


Every other week, we dive deep into a specific challenge that businesses face as they grow in headcount and complexity. You'll get practical insights and real-world advice from experts who’ve been there, solved the problems, and know what works.


If you’re looking for smarter ways to scale, streamline, and strengthen your business, you’re in the right place. Welcome to The Handbook community, your go-to guide for better business operations.


And don’t forget to sign up for The Handbook newsletter – we’ll send you the key takeaways from each episode straight to your inbox: scoro.com/podcast/#handbook 


The Handbook: The Operations Podcast is brought to you by Scoro.


Episode Date
Utilization, Scope Creep, and Rev Rec: The Finance Side of Delivery with Rich Brett
Aug 25, 2026
Revenue Up 2x, EBITDA Up 5x: The Operating Model Behind It with Andrew McBarnett
Aug 04, 2026
Cashflow, P&L, and Pricing: What Every Leader Needs to Know with Rich Brett
Jul 07, 2026
8 Acquisitions: The Ops Lessons Most People Learn Too Late with Jonathan Healey
Jun 15, 2026
Revenue Is Up. Profit Isn't. Here's Why with Rich Brett
May 26, 2026
Why Only 13% of Firms Feel Ready to Scale – with Manish Kapur & Rich Brett
Apr 21, 2026
6 Ops Changes That Took This Business from Scrappy to Scalable – with Alex Bodini
Mar 31, 2026
Why Ops Is Really About Culture (Not Just Process) with Nicky Russell
Mar 10, 2026
From 11% to 43% Net Profit – Fixing the Fundamentals with Robert Patin
Feb 24, 2026
5 AI Guardrails COOs Need to Put in Place Today with Sharon Toerek
Feb 03, 2026
The 8 Systems Every COO Needs to Scale with Jason Swenk
Jan 13, 2026
Ops Quickie: Fixing the Sales-to-Delivery 'Black Hole'
Dec 09, 2025
Scaling Effort, Not Results? This is your wake-up call – with Michael Wark
Dec 02, 2025
Ops Quickie: AI isn't the threat. Flying blind is.
Nov 18, 2025
How to Run Annual Planning Like a CFO (Even If You’re Not One) with Adam Cooper
Nov 11, 2025
Ops Quickie: PSA vs ERP – Same Same...or Totally Different?
Oct 28, 2025
Beyond Experiments: What It Really Takes to Operationalize AI with Luke Alexander
Oct 21, 2025
Ops Quickie: MCP – the Missing Link Between Ops & AI?
Oct 07, 2025
Becoming Better Ops Leaders: Lessons from Operations Nation
Sep 30, 2025
Ops Quickie: When your stack starts to crack 😬
Sep 16, 2025
Lessons From Scaling $750k to $25m with Lindsey Head
Sep 09, 2025
Ops Quickie: What ERA is your business in? Find out here!
Aug 26, 2025
How to Scale Smarter: Productizing Value with Brian Kessman
Aug 19, 2025
Ops Quickie: Why a PSA ≠ PM Tool
Aug 05, 2025
What 11 Acquisitions Taught Dom Hawes About M&A
Jul 29, 2025
Ops Quickie: What the heck is a PSA?!
Jul 15, 2025
Board-Level Thinking, Sale-Ready Ops – with Sam Wood
Jul 07, 2025
The ops CHEAT CODE: One year of insights condensed with Harv Nagra
Jun 17, 2025
Are you helping or hindering your delivery team? With Galen Low
Jun 03, 2025
Strategic Ops, Unlocked: Manish Kapur’s Workshop Playbook
May 20, 2025
Growth Thresholds & Growing Pains with Marcel Petitpas
May 06, 2025
Pricing, Profitability & Predictions with Karl Sakas
Apr 22, 2025
Why your tools aren’t talking & what it’s costing you with Ryan Pearcy
Apr 08, 2025
BenchPress 2025: 4 Big Agency Opportunities You Need To Be On Top Of
Mar 25, 2025
How to Get Clients to See You as a Strategic Partner with Max Traylor
Mar 11, 2025
Rethinking performance, pay reviews & career growth with Zoe Blogg
Feb 25, 2025
How to move from tactical to STRATEGIC ops with WPP's Preston Chandler
Feb 11, 2025
Mike Della Porta: How to elevate service delivery for scale
Jan 28, 2025
Managing Gen Z: Challenges, Myths, and the Opportunity with Isobel Camier
Jan 14, 2025
Building a systemized, codified, scalable sales engine with Ryan Hall
Dec 17, 2024
Running your agency like clockwork with Jinny Mitchell-Kent
Dec 03, 2024
How to document and embed best practices that stick with Harv Nagra
Nov 19, 2024
Hire, train and retain like Sarah Brougham
Nov 05, 2024
Amy Hopper: How to build more engaged, high-performing teams
Oct 22, 2024
Richard Brett: What is 'rev rec' & which metrics matter?
Oct 08, 2024
BONUS EP: How can you boost your agency's productivity?
Oct 01, 2024
Trenton Moss: 3 high-impact strategies that redefined my agency
Sep 24, 2024
Dan Timmiss: How to get your agency IT ready for scaling
Sep 10, 2024
Freia Muehlenbein: How to pitch to WIN
Aug 27, 2024
Jenny Plant: Great Sales & Great PM - Can One Person Do It All?
Aug 13, 2024
Julia Vastrik: How to strengthen company culture in the WFH era
Jul 30, 2024
Alfie Wenegieme: How to get better at finance
Jul 16, 2024
Matthew Peng: How to find the right tool for the job
Jul 02, 2024
Ryan McNamara: The REAL purpose of ops: A revenue and growth driver
Jun 25, 2024
Claire Hutchings: Bad agency marketing is an ops problem: let’s fix it
Jun 11, 2024
Claire Quansah: 6 steps to successful change management
Jun 04, 2024
Tyler Caskey: How consolidating tools & automation can transform your agency
May 27, 2024
Manish Kapur: Optimize these 4 areas to grow your agency
May 20, 2024
Teaser: Hello from Harv
May 16, 2024
Agency folks, welcome to The Handbook: Trailer
May 09, 2024