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Running a serviced based business, an agency or consultancy isn’t just about great client work. It’s about keeping everything behind the scenes running smoothly.
That’s where The Handbook comes in. Our goal? To help you take your business to the next level of business maturity.
This podcast is for operations and service-business leaders who are juggling it all – people, processes, finance, tech, and everything in between.
Every other week, we dive deep into a specific challenge that businesses face as they grow in headcount and complexity. You'll get practical insights and real-world advice from experts who’ve been there, solved the problems, and know what works.
If you’re looking for smarter ways to scale, streamline, and strengthen your business, you’re in the right place. Welcome to The Handbook community, your go-to guide for better business operations.
And don’t forget to sign up for The Handbook newsletter – we’ll send you the key takeaways from each episode straight to your inbox: scoro.com/podcast/#handbook
The Handbook: The Operations Podcast is brought to you by Scoro.
| Episode | Date |
|---|---|
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Utilization, Scope Creep, and Rev Rec: The Finance Side of Delivery with Rich Brett
|
Aug 25, 2026 |
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Revenue Up 2x, EBITDA Up 5x: The Operating Model Behind It with Andrew McBarnett
|
Aug 04, 2026 |
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Cashflow, P&L, and Pricing: What Every Leader Needs to Know with Rich Brett
|
Jul 07, 2026 |
|
8 Acquisitions: The Ops Lessons Most People Learn Too Late with Jonathan Healey
|
Jun 15, 2026 |
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Revenue Is Up. Profit Isn't. Here's Why with Rich Brett
|
May 26, 2026 |
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Why Only 13% of Firms Feel Ready to Scale – with Manish Kapur & Rich Brett
|
Apr 21, 2026 |
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6 Ops Changes That Took This Business from Scrappy to Scalable – with Alex Bodini
|
Mar 31, 2026 |
|
Why Ops Is Really About Culture (Not Just Process) with Nicky Russell
|
Mar 10, 2026 |
|
From 11% to 43% Net Profit – Fixing the Fundamentals with Robert Patin
|
Feb 24, 2026 |
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5 AI Guardrails COOs Need to Put in Place Today with Sharon Toerek
|
Feb 03, 2026 |
|
The 8 Systems Every COO Needs to Scale with Jason Swenk
|
Jan 13, 2026 |
|
Ops Quickie: Fixing the Sales-to-Delivery 'Black Hole'
|
Dec 09, 2025 |
|
Scaling Effort, Not Results? This is your wake-up call – with Michael Wark
|
Dec 02, 2025 |
|
Ops Quickie: AI isn't the threat. Flying blind is.
|
Nov 18, 2025 |
|
How to Run Annual Planning Like a CFO (Even If You’re Not One) with Adam Cooper
|
Nov 11, 2025 |
|
Ops Quickie: PSA vs ERP – Same Same...or Totally Different?
|
Oct 28, 2025 |
|
Beyond Experiments: What It Really Takes to Operationalize AI with Luke Alexander
|
Oct 21, 2025 |
|
Ops Quickie: MCP – the Missing Link Between Ops & AI?
|
Oct 07, 2025 |
|
Becoming Better Ops Leaders: Lessons from Operations Nation
|
Sep 30, 2025 |
|
Ops Quickie: When your stack starts to crack 😬
|
Sep 16, 2025 |
|
Lessons From Scaling $750k to $25m with Lindsey Head
|
Sep 09, 2025 |
|
Ops Quickie: What ERA is your business in? Find out here!
|
Aug 26, 2025 |
|
How to Scale Smarter: Productizing Value with Brian Kessman
|
Aug 19, 2025 |
|
Ops Quickie: Why a PSA ≠ PM Tool
|
Aug 05, 2025 |
|
What 11 Acquisitions Taught Dom Hawes About M&A
|
Jul 29, 2025 |
|
Ops Quickie: What the heck is a PSA?!
|
Jul 15, 2025 |
|
Board-Level Thinking, Sale-Ready Ops – with Sam Wood
|
Jul 07, 2025 |
|
The ops CHEAT CODE: One year of insights condensed with Harv Nagra
|
Jun 17, 2025 |
|
Are you helping or hindering your delivery team? With Galen Low
|
Jun 03, 2025 |
|
Strategic Ops, Unlocked: Manish Kapur’s Workshop Playbook
|
May 20, 2025 |
|
Growth Thresholds & Growing Pains with Marcel Petitpas
|
May 06, 2025 |
|
Pricing, Profitability & Predictions with Karl Sakas
|
Apr 22, 2025 |
|
Why your tools aren’t talking & what it’s costing you with Ryan Pearcy
|
Apr 08, 2025 |
|
BenchPress 2025: 4 Big Agency Opportunities You Need To Be On Top Of
|
Mar 25, 2025 |
|
How to Get Clients to See You as a Strategic Partner with Max Traylor
|
Mar 11, 2025 |
|
Rethinking performance, pay reviews & career growth with Zoe Blogg
|
Feb 25, 2025 |
|
How to move from tactical to STRATEGIC ops with WPP's Preston Chandler
|
Feb 11, 2025 |
|
Mike Della Porta: How to elevate service delivery for scale
|
Jan 28, 2025 |
|
Managing Gen Z: Challenges, Myths, and the Opportunity with Isobel Camier
|
Jan 14, 2025 |
|
Building a systemized, codified, scalable sales engine with Ryan Hall
|
Dec 17, 2024 |
|
Running your agency like clockwork with Jinny Mitchell-Kent
|
Dec 03, 2024 |
|
How to document and embed best practices that stick with Harv Nagra
|
Nov 19, 2024 |
|
Hire, train and retain like Sarah Brougham
|
Nov 05, 2024 |
|
Amy Hopper: How to build more engaged, high-performing teams
|
Oct 22, 2024 |
|
Richard Brett: What is 'rev rec' & which metrics matter?
|
Oct 08, 2024 |
|
BONUS EP: How can you boost your agency's productivity?
|
Oct 01, 2024 |
|
Trenton Moss: 3 high-impact strategies that redefined my agency
|
Sep 24, 2024 |
|
Dan Timmiss: How to get your agency IT ready for scaling
|
Sep 10, 2024 |
|
Freia Muehlenbein: How to pitch to WIN
|
Aug 27, 2024 |
|
Jenny Plant: Great Sales & Great PM - Can One Person Do It All?
|
Aug 13, 2024 |
|
Julia Vastrik: How to strengthen company culture in the WFH era
|
Jul 30, 2024 |
|
Alfie Wenegieme: How to get better at finance
|
Jul 16, 2024 |
|
Matthew Peng: How to find the right tool for the job
|
Jul 02, 2024 |
|
Ryan McNamara: The REAL purpose of ops: A revenue and growth driver
|
Jun 25, 2024 |
|
Claire Hutchings: Bad agency marketing is an ops problem: let’s fix it
|
Jun 11, 2024 |
|
Claire Quansah: 6 steps to successful change management
|
Jun 04, 2024 |
|
Tyler Caskey: How consolidating tools & automation can transform your agency
|
May 27, 2024 |
|
Manish Kapur: Optimize these 4 areas to grow your agency
|
May 20, 2024 |
|
Teaser: Hello from Harv
|
May 16, 2024 |
|
Agency folks, welcome to The Handbook: Trailer
|
May 09, 2024 |