Global Services: FDI, CX, BPO & Tech

By Loren Moss

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Category: Tech News

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Episodes: 15

Description

Publisher and industry analyst Loren Moss and guests discuss the trends in foreign direct investment (FDI), global site selection, customer experience (CX), outsourcing (BPO), shared services, and the underlying technology (IT) that enables and accelerates it all.

Episode Date
The Competitive Advantage AI Can't Copy
Jul 29, 2026
How Colombia's Brands Train You to Expect Bad Service
Jul 21, 2026
ICMI's Brad Cleveland on Leading the Customer Experience
Jun 11, 2026
NAB Show 2026: The Tools That Are Changing Content Creation
May 07, 2026
One Device to Run Your Entire Broadcast Setup - The YoloBox (Interview)
Apr 27, 2026
How Brands Are Growing Podcasts in 2026 | NAB Show Interview
Apr 21, 2026
The Solomon Islands: Untapped Business Potential?
Mar 25, 2026
Why Investment Promotion Agencies Must Mature in a post-USAID World
Mar 17, 2026
IMF 2026 Report: Is Honduras Ready for Tech & BPO Investment?
Mar 16, 2026
Good news for Uzbekistan: A New Investment Deal with the U.S.
Mar 05, 2026
Navigating Nicaragua: A frank talk with an experienced CX CEO
Feb 25, 2026
Andrew Wrobel Unpacks "The Future of IT for 2026"
Feb 18, 2026
Charlotte Karera Makes The Case For Rwanda as a GBS & BPO Destination
Jun 06, 2024
Sharmi Surianarain of Harambee Talks About Africa’s Untapped Talent Potential
May 31, 2024
Dear Boeing: Customer service begins with customers who are alive to use your product.
Mar 18, 2024