The Service Lounge
By The Service Lounge
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Category: Automotive
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Subscribers: 1
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Episodes: 22
Description
Welcome to The Service Lounge by UpdatePromise.
Where raw conversations come to life, fueled by fact-based data and firsthand insights on what customers are actually saying in dealership service lounges.
Our Consumer Experience team is dedicated to taking all the data and experiences we've gathered and sharing them with everyone. Join us to uncover real customer feedback and gain valuable perspectives.
| Episode | Date |
|---|---|
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Ep 21⎜The Formula for Technician Buy-In and Customer Communication - Feat. Peter Solber
|
Mar 24, 2026 |
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Ep 20⎜Aligning Service Leadership with Ownership - Feat. Jim Phillips
|
Feb 24, 2026 |
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Ep 19⎜Why Dealers Are Finally Rethinking the DMS - Feat. Kim Carroll & Scott Kaskocsak
|
Jan 30, 2026 |
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Ep 18⎜What Dealers are Getting Wrong About Data - Feat. Mark Begley
|
Jan 15, 2026 |
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Ep 17⎜From Idea to Reality: This Is Our Story
|
Dec 29, 2025 |
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Ep 16⎜Marketing That Moves Metal: What Dealers Are Missing - Feat. Zabrina Ziemba
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Nov 25, 2025 |
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Ep 15⎜The Power of Going All In on Process Change - Feat. Mike Weidenburner
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Oct 21, 2025 |
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Ep 14⎜Winning in a Competitive Market: ELR & Retention - Feat. Rusty Mayfield
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Sep 23, 2025 |
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Ep 13⎜Top 10 Customer Complaints in Fixed Ops – What Changed in 2025?
|
Jul 22, 2025 |
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Special Rewind: The Episode That Started It All – Top 10 Fixed Ops Complaints
|
Jun 26, 2025 |
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Ep 12⎜Chaos to Control in Fixed Ops Leadership - Feat. Kyle Newsom
|
May 22, 2025 |
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Ep 11⎜AI in Fixed Ops - Hype, Help, or Headache?
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Apr 22, 2025 |
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Ep 10⎜Addressing The Gap Between Parts & Service - Feat. Kaylee Felio
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Mar 25, 2025 |
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Ep 9⎜Time To Cash In On Your Fixed Ops Goldmine! - Feat. Connie Gundrum
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Feb 25, 2025 |
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Ep 8⎜Let's Turn Fixed Ops Data Into Dollars $$$ - Feat. Jamie Haberle
|
Jan 23, 2025 |
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Ep 7⎜Is Your Dealership Losing Money on Payments?
|
Dec 26, 2024 |
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Ep 6⎜Turn Your Tablets Into Profit Machines
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Nov 26, 2024 |
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Ep 5⎜Why the Big Push for Digital MPIs from an OEM Perspective - Feat. Kenny Warren
|
Oct 25, 2024 |
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Ep 4⎜How to Build a High-Performance Service Team - Feat. Geno Walsh
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Sep 25, 2024 |
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Ep 3 ⎜Mastering Appointment Scheduling - Feat. Scott Loveless
|
Aug 26, 2024 |
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Ep 2 ⎜The Dark Side of Upselling
|
Jul 26, 2024 |
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Ep 1 ⎜Top 10 Customer Complaints (2024) - Dealership Edition
|
Jun 26, 2024 |