The CRM Success Show
By Hiring Hero Khero & Data "Maz" Dave
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Image by Hiring Hero Khero & Data "Maz" Dave
Category: Technology
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Episodes: 56
Description
Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.
For the executive, admin, architect, and RevOp leader running Salesforce orgs at scale. Every other week, we interview the people who actually own the system, prior guests include leaders at Walmart, Rockwell, Gusto, credit unions, and nonprofits, and every industry in between. Talking about data migrations, development, change management, partner selection, AI rollouts, Agentforce, team building, and the decisions that went sideways.
Website: https://www.crmsuccess.show/
Your Hosts on LinkedIn (Reach Out!):
Maz: https://www.linkedin.com/in/davidmasri/
Khero: https://www.linkedin.com/in/kherothetxrecruiter/
| Episode | Date |
|---|---|
|
Driving business outcomes - Enterprise Architecture - Daniel Hurtibuise, Builders First Source (#48)
|
Oct 06, 2026 |
|
Greenfield Implementations in Bio-Tech - Charles Van Fleet, Standard BioTools (#47)
|
Sep 22, 2026 |
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Disruptive Change Management - Richard Kadeg (#46)
|
Sep 08, 2026 |
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Building a Community of Practice - Paul Kobs, Graco (#45)
|
Aug 25, 2026 |
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Customer Loyalty in Restaurants - Jeff Wilshire, Mooyah Burgers (#44)
|
Aug 11, 2026 |
|
Thriving in an M&A Environment - Emily Malanos (#43)
|
Jul 28, 2026 |
|
Building Products in the AI Era - Rich Walker, Quik! (#42)
|
Jul 14, 2026 |
|
The Power of Community - Tiffany Spencer, The Giving Kitchen (#41)
|
Jun 30, 2026 |
|
The CRM Success Show - Season 5 Recap
|
Jun 16, 2026 |
|
Salesforce in Fortune 500 - Arman Piric, Rockwell Automation (#40)
|
Jun 02, 2026 |
|
Salesforce in Aviation - Hector Carballosa, inav (#39)
|
May 19, 2026 |
|
The Power of Intentional Design - Peter Schweiss, Hope Ignites (#38)
|
May 05, 2026 |
|
Building Engineering Teams in 2026 - Eric Nelson, Sunshine Behavioral Health (#37)
|
Apr 21, 2026 |
|
Behind the Build, Salesforce in Banking - Pam Hannett, Liberty Bank (#36)
|
Apr 07, 2026 |
|
Data for Good a Non Profit's Journey - Suzie Campbell, Start Early (#35)
|
Mar 24, 2026 |
|
Salesforce & Agile in Wealth Management - Christy Grow, Beacon Pointe (#34)
|
Mar 10, 2026 |
|
The Human Touch and Agentforce - Brent Downey, Pushpay (#33)
|
Feb 24, 2026 |
|
Bonus Episode #2: Interviewing your Host: Khero Witey
|
Feb 10, 2026 |
|
Bonus Episode #1: Interviewing your Host: Dave Masri ('Maz')
|
Jan 27, 2026 |
|
The CRM Success Show - Season 4 Recap
|
Jan 13, 2026 |
|
Observability & AI - Ankur Gupta, Ciena (#32)
|
Dec 30, 2025 |
|
Migrating to a New Salesforce Instance - Hyung Lee, FloQast (#31)
|
Dec 16, 2025 |
|
Customer vs Partner vs Salesforce - Kevin Mossman, DUAL North America (#30)
|
Dec 02, 2025 |
|
Why The Public Sector Requires More Skin in the Game - Ian Hopper, Royal College of Pathologists (#29)
|
Nov 18, 2025 |
|
Planning Large-Scale Salesforce Implementations - Onttu Lindeman, Members 1st Federal Credit Union (#28)
|
Nov 04, 2025 |
|
AI & Service Cloud Voice - Rob Lajeunesse, Einstein - Angi (#27)
|
Oct 21, 2025 |
|
How to Rebuild Team Morale After Burnout - Pranav Lal, Gusto (#26)
|
Oct 07, 2025 |
|
Partner Selection & Lean Six Sigma - Jon Beller, First United Bank (#25)
|
Sep 23, 2025 |
|
The CRM Success Show - Season 3 Recap
|
Sep 09, 2025 |
|
Productizing Rev Ops - Ethan Lippman, Alkami Technology (#24)
|
Aug 26, 2025 |
|
Rev Ops at Walmart - Maxwell Mozes, Walmart (#23)
|
Aug 12, 2025 |
|
Salesforce in B2B & B2C Environment - Jason Belote, Vari (#22)
|
Jul 29, 2025 |
|
Hiring and developing Talent in the Salesforce Ecosystem - Chris Pearson, Jostens (#21)
|
Jul 15, 2025 |
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Moving In house - First 90 days - Hans Tiefenthaler, Access TeleCare (#20)
|
Jul 01, 2025 |
|
Implementing Salesforce on an Enterprise Level - Niraj Jain, Mercedes Benz (#19)
|
Jun 17, 2025 |
|
Lending in Healthcare and decommissioning Business units from Salesforce - Chris Neudecker, BHG Financial (#18)
|
Jun 03, 2025 |
|
Comparing SAP Projects to Salesforce Projects - Dave Swidan, Veracyte (#17)
|
May 20, 2025 |
|
The CRM Success Show - Season 2 Recap
|
May 06, 2025 |
|
Service Cloud Voice\AWS Contact Center - Andy Wirtner, PlainsCapital Bank (#16)
|
Apr 22, 2025 |
|
Implementing Salesforce Health Cloud: Ochsner Health - Melanie Dixon (#15)
|
Apr 08, 2025 |
|
All in on Salesforce and Continuous Improvement - Phil Ryan, Flexo Concepts (#14)
|
Mar 25, 2025 |
|
Service Cloud and Case Management - Nilam Patel & Andy Vays, Rent.com (#13)
|
Mar 11, 2025 |
|
Getting the Requirements Right - Abi Claus, Camping World (#12)
|
Feb 25, 2025 |
|
Inheriting an inflight implementation - Chris Trivers, Valley Strong Credit Union (#11)
|
Feb 11, 2025 |
|
RevOps 101 Do's and Don'ts of RevOps - Imani Chopin, Brinks Home (#10)
|
Jan 28, 2025 |
|
Salesforce in Startups, Mid-Size and Enterprise environments - Nadina Lisbon, NetApp (#9)
|
Jan 14, 2025 |
|
The CRM Success Show - Season 1 Recap
|
Dec 31, 2024 |
|
Modernizing a Salesforce Org - Christen Sisler, Sequoia (#8)
|
Dec 17, 2024 |
|
Mergers and Acquisitions - Stefan Ludlow, Cerity Partners (#7)
|
Dec 03, 2024 |
|
Transitioning into a Leadership Role - Carrlos Boyd, One Share Health (#6)
|
Nov 19, 2024 |
|
Scaling with Salesforce - Ethan Waller, Goosehead Insurance Agency (#5)
|
Nov 05, 2024 |
|
Establishing a Salesforce CoE (Centre of Excellence) - Todd Stalter, IHG (#4)
|
Oct 22, 2024 |
|
SugarCRM or Salesforce - Rebecca Meyer, Kelly-Moore Paints (#3)
|
Oct 08, 2024 |
|
Salesforce in Education - David Stott, Bellevue University (#2)
|
Sep 24, 2024 |
|
nCino & Salesforce - Chris Barba, Bank of Oklahoma (#1)
|
Sep 10, 2024 |
|
Introducing your Hosts
|
Aug 30, 2024 |