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| Episode | Date |
|---|---|
|
Announcing, the Great Contact Center Rewrite
|
Apr 01, 2025 |
|
Just Make It Easy (J-M-I-E)
|
Feb 07, 2025 |
|
The M&A Drought: Understanding the Current Market Shift
|
Feb 06, 2025 |
|
Market Bubbles, Plateaus, and Gray Swans
|
Jan 31, 2025 |
|
The Currency of Trust
|
Jan 28, 2025 |
|
Knowledge-AI Readiness in Contact Centers
|
Jan 22, 2025 |
|
The Future of Conversational AI: Margins, Saturation, and Strategic Niches
|
Jan 21, 2025 |
|
Lessons in Losing $$: Market Timing, Pivots, and Scaling GTM
|
Jan 16, 2025 |
|
Stop Screwing-up Your Customer Onboarding
|
Jan 15, 2025 |
|
Reimagining the Future of BPO: Scaling Excellence with AI and Innovation
|
Jan 14, 2025 |
|
Evaluating the Channel: Rethinking Go-to-Market Strategy
|
Jan 10, 2025 |
|
Apprenticeship and Mentorship: Why Being in the Right Environment Matters
|
Jan 09, 2025 |
|
Leadership in Startups: Level Setting the Myth of Founder Mode
|
Jan 07, 2025 |
|
The Grind Isn’t Special, and Neither Are You
|
Jan 06, 2025 |
|
Unlocking Ecosystem Growth and Interconnected Systems
|
Jan 03, 2025 |
|
Welcome to Day One
|
Jan 02, 2025 |