CXetera
By Deepina Kapila and Adam Avramescu
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Image by Deepina Kapila and Adam Avramescu
Category: Management
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Episodes: 10
Description
Dee Kapila and Adam Avramescu discuss the future of Customer Experience (CX) and a bit more. This podcast is designed for current and future leaders in the CX space, including Customer Success, Education, Community, Digital CS, Professional Services, Support and more. We cover emerging trends and lessons learned from our combined years of leadership. Think of us as your CX uncle and auntie on this winding journey alongside you.
| Episode | Date |
|---|---|
|
What are the unwritten rules of career progression?
|
Feb 11, 2026 |
|
Are you actually customer-centric?
|
Dec 15, 2025 |
|
What's up with our relationship to work?
|
Nov 17, 2025 |
|
What do you need to know about SaaS?
|
Sep 05, 2025 |
|
Does CX need thought leaders?
|
Jul 27, 2025 |
|
How do you evolve from Customer Education to Scaled CX?
|
May 28, 2025 |
|
Do you need a Scaled CX "ecosystem"?
|
Apr 28, 2025 |
|
Should CSMs do training?
|
Mar 28, 2025 |
|
Is AI eating Customer Experience?
|
Feb 02, 2025 |
|
What is the future of CX?
|
Feb 02, 2025 |