The People Making Payments Podcast
By KAE
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Category: Business
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Episodes: 33
Description
Welcome to The People Making Payments Podcast - a show designed to help people working in payments identify the most significant developments shaping the industry and understand how to best anticipate, and act, on them.
In each episode Shona Sabah will be sitting down with a senior payments leader for an honest and open conversation about how they’re interpreting key shifts and trends, the impact they’re seeing in their roles, and the practical advice and they'd give to others in similar positions.
Recorded in our Central London studio, every conversation will balance professional insight with candid personal perspective and aims to be inspiring, educational and insightful in equal measure.
Enjoy!
| Episode | Date |
|---|---|
|
Delivering consistently great service to a complex customer base w/ Ali Wilkes (Paysafe) | PMP S2 E4
|
Sep 28, 2026 |
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Making customer-centricity pay: turning values into value w/ Deepti Akkali (Planet) | PMP S2 E3
|
Sep 21, 2026 |
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The hidden side of customer experience in payments w/ Laksh Ranganathan (Dojo) | PMP S2 E2
|
Sep 14, 2026 |
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Killing the plastic corporate card: the future of commercial payments w/ Mark Ledsham (Conferma) | PMP S2 E1
|
Sep 07, 2026 |
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From stolen cards to synthetic identities: the evolution of fraud w/ Nikhita Hyett (Signifyd) | PMP S1 E6
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Jul 06, 2026 |
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30 years in payments: how merchant needs and pricing have evolved w/ Arnaud Le Saouter (KAE) | PMP S1 E5
|
Jun 29, 2026 |
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Why being ignored is scarier than being rejected in a new market w/ Keiti Kirt (LHV Bank) | PMP S1 E4
|
Jun 22, 2026 |
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From blocker to enabler: compliance as a competitive advantage w/ Willem Wellinghoff (Ecommpay) | PMP S1 E3
|
Jun 15, 2026 |
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The next generation of payments: from embedded finance to AI w/ Ruwani Hewa (Starling) | PMP S1 E2
|
Jun 08, 2026 |
|
Fintechs and incumbents: from disruption to co-existence w/ Andrea Cillara Rossi (Mastercard) | PMP S1 E1
|
May 18, 2026 |
|
INTRODUCING...The People Making Payments Podcast 🎤
|
May 13, 2026 |
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How insights teams can deliver at speed without sacrificing quality.
|
Nov 10, 2025 |
|
2026 and beyond: What does agentic AI mean for the future of payments orchestration?
|
Nov 03, 2025 |
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How insight teams can prioritise research requests and deliver more impact.
|
Oct 27, 2025 |
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How banks and payments companies can create thought-leadership that stands out.
|
Sep 29, 2025 |
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Winning in the emerging premium commercial card market.
|
Sep 22, 2025 |
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Why internal data isn’t enough for FS and payments insights teams.
|
Sep 15, 2025 |
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Rethinking the role of insight in FS and payments marketing.
|
Sep 08, 2025 |
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Rethinking loyalty: why banks must go beyond the product.
|
Sep 01, 2025 |
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How financial services and payment providers can use conversational AI to better understand SMEs.
|
Aug 25, 2025 |
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What does the rise of agentic commerce mean for payment providers?
|
Aug 18, 2025 |
|
How the premium commercial card landscape is taking shape.
|
Aug 11, 2025 |
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If your customers opt out, how do you reach them?
|
Aug 04, 2025 |
|
What Revolut’s telco move signals, and why traditional telcos need to rethink their strategy.
|
Jul 28, 2025 |
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How traditional banks can close the innovation gap on fintechs.
|
Jul 21, 2025 |
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Jobs to be done, done right: how FS product and strategy teams can use insight to get more from JTBD.
|
Jul 14, 2025 |
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Is DCC a tourist trap, or is the negative press unjustified?
|
Jul 07, 2025 |
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Why your payments strategy should start with the customer, not the technology.
|
Jun 30, 2025 |
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Using customer insights to identify and serve financially vulnerable customers.
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Jun 23, 2025 |
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How payment orchestration can set payment providers apart, when it’s done well.
|
Jun 16, 2025 |
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Rewards credit cards in the UK, a market ripe for disruption?
|
Jun 09, 2025 |
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The boom of digital payments in LATAM: what it means for financial services companies.
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Jun 02, 2025 |
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The rise of multi-banking: challenges & opportunities for traditional banks.
|
May 26, 2025 |