The Claim Game
By Jeremy and Kathryn Zug
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Image by Jeremy and Kathryn Zug
Category: Management
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Episodes: 51
Description
The Claim Game podcast, hosted by Jeremy and Kathryn Zug, is designed to help healthcare providers navigate the complexities of revenue cycle management (RCM). Each episode aims to cut through confusion by breaking down complex billing processes and sharing real-world solutions. The podcast uses a "game board" metaphor to simplify the RCM landscape, offering strategies and practical tips to help practices "win" at revenue cycle management. Jeremy and Kathryn draw on their extensive experience to empower providers to take control of their revenue, turning claim denials into deposits and allowing them to focus more on patient care. The podcast covers key territories of billing, such as credentialing, patient registration, eligibility & benefits, payment posting, aging follow-up, and claim submission, with the ultimate goal of providing clarity in a confusing, frustrating, and outdated industry.
jeremyzug.substack.com
jeremyzug.substack.com
| Episode | Date |
|---|---|
|
How to Fix Insurance Claim Rejections in Private Practice
|
Jun 19, 2026 |
|
How to Submit Clean Insurance Claims for Private Practices
|
Jun 12, 2026 |
|
Practice Audit: How Nicole Brewer Built a High-Performing Insurance-Based Group Practice
|
Jun 05, 2026 |
|
The Complete Guide to Modifier Usage for Mental Health Practices
|
May 29, 2026 |
|
Practice Audit: Dr. Dominique Dor on Group Practice Growth and Business Strategy
|
May 22, 2026 |
|
Claim Submission for Private Practices: Avoid Denials & Get Paid Faster
|
May 15, 2026 |
|
Scaling a Group Practice: Hiring, Systems & Leadership with Jamey Schrier
|
May 08, 2026 |
|
4 Billing KPIs Every Mental Health Practice Must Track
|
May 01, 2026 |
|
Practice Audit: Meg Wright of Maitri on Scaling a Therapy Practice & Solving AR Problems
|
Apr 24, 2026 |
|
Insurance Claim Denials: How to Appeal and Get Paid Faster
|
Apr 17, 2026 |
|
Practice Audit: Inside Tri-Star Counseling’s Billing, Intake & Revenue Strategy
|
Apr 10, 2026 |
|
Insurance Claim Follow-Up: How to Manage Aging Claims and Get Paid Faster
|
Apr 03, 2026 |
|
Fixing Prior Authorization in Healthcare with Dr. Jeremy Friese
|
Mar 27, 2026 |
|
Patient Balance Collections: How to Get Paid Without Damaging Patient Trust
|
Mar 20, 2026 |
|
The Denial Resolution Playbook for Private Practices
|
Mar 13, 2026 |
|
Jill Steeley on Healthcare Leadership, KPIs, and Health Center Turnarounds
|
Mar 06, 2026 |
|
Amy Turner on Fixing Prior Authorization: Inside CMS’s WISeR Model
|
Feb 27, 2026 |
|
Aging Claims in Healthcare: Why You’re Not Getting Paid and What to Do
|
Feb 20, 2026 |
|
Payment Posting KPIs Every Private Practice Must Track
|
Feb 13, 2026 |
|
Allowed Amount vs Billed Amount: What Insurance Really Pays Providers
|
Feb 06, 2026 |
|
Denied Claims Are Data: How to Use Denial Codes to Improve Your Revenue Cycle
|
Jan 30, 2026 |
|
Revenue Cycle Management Explained: Remittances, ERAs, and Portals
|
Jan 23, 2026 |
|
Dr. Dylan Ross on the Future of Value-Based Behavioral Health Care
|
Jan 16, 2026 |
|
Healthcare Payment Posting Explained: EOBs, ERAs, Denials, and KPIs
|
Jan 09, 2026 |
|
Eligibility & Benefits KPIs Every Healthcare Practice Must Track
|
Jan 02, 2026 |
|
How to Manage Eligibility, Deductibles, and Patient Responsibility
|
Dec 26, 2025 |
|
The Prior Authorization Process: Identification, Approval, and Tracking
|
Dec 19, 2025 |
|
Improve Cash Flow with Smarter Eligibility & Benefit Verification
|
Dec 12, 2025 |
|
Insurance Eligibility & Benefits for Private Practices: How to Verify, Communicate & Bill Successfully
|
Dec 05, 2025 |
|
The Five-Step Eligibility & Benefits Workflow Every Practice Should Use
|
Nov 28, 2025 |
|
Patient Registration KPIs: The 4 Metrics That Stop No-Shows & Boost Provider Utilization
|
Nov 21, 2025 |
|
The Secret to Faster Payments and Happier Patients: Nail Your Checkout Process
|
Nov 14, 2025 |
|
HIPAA Compliance Explained: Privacy, Security, and Breach Rules to Win Patient Registration
|
Nov 07, 2025 |
|
Provider Assignment & Scheduling Best Practices: How to Improve Patient Registration and Revenue
|
Oct 31, 2025 |
|
Joe Murphy Reveals How Checkpoint EHR Keeps Practices Profitable and Patient-Focused
|
Oct 24, 2025 |
|
Intake: The First Impression That Defines Your Practice
|
Oct 17, 2025 |
|
Maya Topitzer on the Future of Patient Registration AI for Private Practice
|
Oct 10, 2025 |
|
Uriah Guilford on Patient Intake: The Game-Changing Power of AI and Virtual Assistants
|
Oct 03, 2025 |
|
Patient Registration 101: Turning First Impressions into Long-Term Success
|
Sep 26, 2025 |
|
Mastering Credentialing KPIs: How to Track, Measure & Improve Your Revenue
|
Sep 19, 2025 |
|
The Final Stage of Credentialing: Manage & Review to Protect Your Practice from Denials
|
Sep 12, 2025 |
|
Winning the Credentialing Game: A Conversation with Lanyard Health Founder Kay Ward
|
Sep 05, 2025 |
|
Credentialing & Contracting Demystified: Insider Guidance for Providers
|
Aug 29, 2025 |
|
The Credentialing Game: Winning with Contract Clauses, Negotiations & Start Dates
|
Aug 22, 2025 |
|
Rolling the "Follow-up" Dice
|
Aug 15, 2025 |
|
Establishing the Optimal Formation
|
Aug 08, 2025 |
|
Introducing the Board Landscape
|
Aug 01, 2025 |
|
Initiating the Game
|
Aug 01, 2025 |
|
Selecting Your Game Partners
|
Aug 01, 2025 |
|
How Your Game Partners Can Elevate Your Game
|
Aug 01, 2025 |
|
The Claim Game Introduction
|
Jul 18, 2025 |