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| Episode | Date |
|---|---|
|
Welcome to the ITIL V4 Certification
|
Oct 14, 2025 |
|
Episode 58: Service Level Management
|
Sep 01, 2025 |
|
Episode 57: Service Desk
|
Sep 01, 2025 |
|
Episode 56: Service Request Management
|
Sep 01, 2025 |
|
Episode 55: Problem Management
|
Sep 01, 2025 |
|
Episode 54: Incident Management
|
Sep 01, 2025 |
|
Episode 53: Change Enablement
|
Sep 01, 2025 |
|
Episode 52: Release Management + Continual Improvement
|
Sep 01, 2025 |
|
Episode 51: Monitoring & Event Management + Deployment Management
|
Sep 01, 2025 |
|
Episode 50: IT Asset Management + Service Configuration Management
|
Sep 01, 2025 |
|
Episode 49: Relationship & Supplier Management
|
Sep 01, 2025 |
|
Episode 48: Information Security Management
|
Sep 01, 2025 |
|
Episode 47: Design & Transition, Obtain/Build, Deliver & Support — End-to-End Flow
|
Sep 01, 2025 |
|
Episode 46: Engage Activity — Interacting with Stakeholders
|
Sep 01, 2025 |
|
Episode 45: Improve Activity — Continual Improvement Mindset
|
Sep 01, 2025 |
|
Episode 44: Plan Activity — Setting Direction and Goals
|
Sep 01, 2025 |
|
Episode 43: Service Value Chain Overview — Six Activities
|
Sep 01, 2025 |
|
Episode 42: Governance, Practices, and Guiding Principles Inside SVS
|
Sep 01, 2025 |
|
Episode 41: What is the ITIL Service Value System (SVS)?
|
Sep 01, 2025 |
|
Episode 40: Four Dimensions in Balance — Avoiding Weak Spots
|
Sep 01, 2025 |
|
Episode 39: Value Streams and Processes — Linking Activities to Results
|
Sep 01, 2025 |
|
Episode 38: Partners and Suppliers — External Support Explained
|
Sep 01, 2025 |
|
Episode 37: Cloud, Automation, and Emerging Tech in ITIL
|
Sep 01, 2025 |
|
Episode 36: Information and Technology — Tools That Enable Services
|
Sep 01, 2025 |
|
Episode 35: Communication and Collaboration in Teams
|
Sep 01, 2025 |
|
Episode 34: Organizations and People — Roles, Culture, Competence
|
Sep 01, 2025 |
|
Episode 33: Introduction to the Four Dimensions
|
Sep 01, 2025 |
|
Episode 32: Mini-Review: Seven Principles Recap
|
Sep 01, 2025 |
|
Episode 31: Exam Pitfalls Around Principles
|
Sep 01, 2025 |
|
Episode 30: Guiding Principles in Daily Work
|
Sep 01, 2025 |
|
Episode 29: Interactions Between Principles — How They Work Together
|
Sep 01, 2025 |
|
Episode 28: Optimize and Automate — Efficiency and Tools
|
Sep 01, 2025 |
|
Episode 27: Keep It Simple and Practical — Avoiding Complexity
|
Sep 01, 2025 |
|
Episode 26: Think and Work Holistically — The Big Picture
|
Sep 01, 2025 |
|
Episode 25: Collaborate and Promote Visibility — Team and Transparency
|
Sep 01, 2025 |
|
Episode 24: Progress Iteratively with Feedback — Why Small Steps Matter
|
Sep 01, 2025 |
|
Episode 23: Start Where You Are — Assess Before You Build
|
Sep 01, 2025 |
|
Episode 22: Focus on Value — Customer First
|
Sep 01, 2025 |
|
Episode 21: What Are Guiding Principles?
|
Sep 01, 2025 |
|
Episode 20: Service Relationships: Provision, Consumption, Management
|
Sep 01, 2025 |
|
Episode 19: Service Offerings Explained
|
Sep 01, 2025 |
|
Episode 18: Utility and Warranty — Twin Pillars of Service Value
|
Sep 01, 2025 |
|
Episode 17: Understanding Risk in Services
|
Sep 01, 2025 |
|
Episode 16: Outputs vs. Outcomes — Getting Real Results
|
Sep 01, 2025 |
|
Episode 15: Cost and Value — What’s the Difference?
|
Sep 01, 2025 |
|
Episode 14: Value in Everyday Life
|
Sep 01, 2025 |
|
Episode 13: Service Management as a Practice — What It Means
|
Sep 01, 2025 |
|
Episode 12: Customers, Users, and Sponsors — Roles in Service Management
|
Sep 01, 2025 |
|
Episode 11: What is a Service?
|
Sep 01, 2025 |
|
Episode 10: Key Terms Q–Z
|
Sep 01, 2025 |
|
Episode 9: Key Terms H–P
|
Sep 01, 2025 |
|
Episode 8: Key Terms A–G
|
Sep 01, 2025 |
|
Episode 7: Study Methods for Audio Learners
|
Sep 01, 2025 |
|
Episode 6: Common Mistakes to Avoid in the Exam
|
Sep 01, 2025 |
|
Episode 5: Bloom’s Levels Explained
|
Sep 01, 2025 |
|
Episode 4: Exam Format, Question Types, and Strategy
|
Sep 01, 2025 |
|
Episode 3: ITIL 4 vs. Previous Versions
|
Sep 01, 2025 |
|
Episode 2: Why Service Management Matters
|
Sep 01, 2025 |
|
Episode 1: Welcome to ITIL Foundation & How to Use This Course
|
Sep 01, 2025 |