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Agents of IT is the podcast for IT leaders accelerating the shift to Zero Ticket™ IT. Hosted by Resolve’s Fran Fernandez (CPO) and Zack Austin (Director of Product Marketing), each episode explores how enterprises are adopting agentic AI and intelligent automation to eliminate reactive work, deflect tickets, and scale IT operations. From virtual agents to autonomous infrastructure, Fran, Zack, and a roster of extraordinary guests spotlight the tools, strategies, and mindsets driving the next era of IT.
| Episode | Date |
|---|---|
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Agents of IT: Episode 22 - Hot Takes - AI Tool Sprawl is Creating More Work, Not Less
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Jun 30, 2026 |
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Agents of IT: Episode 21 - Hot Takes - The Identity Crisis at the Heart of AI
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Jun 16, 2026 |
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Agents of IT: Episode 20 - Chris Ennis at Risepoint: Revolutionizing Operations Through Automation
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Jun 02, 2026 |
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Agents of IT: Episode 19 - Hot Takes - AI Governance & Farewell, Ari
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May 19, 2026 |
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Agents of IT: Episode 18 - Hot Takes - When AI Personalization Gets Too Personal
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May 05, 2026 |
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Agents of IT: Episode 17 - Geoff McQueen at Ascendius: Agentic Workflows to Performance Intelligence
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Apr 21, 2026 |
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Agents of IT: Episode 16 - Hot Takes - Can AI Fix Broken Work Without Breaking Security?
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Apr 07, 2026 |
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Agents of IT: Episode 15 - Nora Osman at Norvana: From Zero Moments to Hero Moments
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Mar 24, 2026 |
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Agents of IT: Episode 14 - Hot Takes - The Day that Claude Stood Still
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Mar 10, 2026 |
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Agents of IT: Episode 13 - Sean and Ari's Hot Takes - Ari's Secret Fortune (500)
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Feb 24, 2026 |
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Agents of IT - Episode 12 - Bob Strong at Assurant: Simplify, Streamline, Automate
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Feb 11, 2026 |
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Agents of IT - Episode 11 - Sean and Ari's Hot Takes - What IT Gets Wrong About AI Maturity
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Jan 28, 2026 |
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Agents of IT - Episode 10 - Yaju Suneja at Stefanini Group: Building Automation That Actually Scales
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Jan 14, 2026 |
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Agents of IT - Episode 09 - Sean and Ari's Hot Takes - 2025 Retrospective: AI Hype, Agentic Reality, and Where We Go from Here
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Dec 30, 2025 |
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Agents of IT - Episode 08 - Sean and Ari’s Hot Takes – Build vs. Buy, AI Guardrails, and the Myth of “Prerequisites”
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Dec 15, 2025 |
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Agents of IT - Episode 07 - Prasad Watve at Vivicta: Where AI Goes from Here
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Dec 02, 2025 |
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Agents of IT - Episode 06 - Sean and Ari's Hot Takes - Agent Washing, Guardrails, and Busted AI Projects
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Nov 19, 2025 |
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Agents of IT - Episode 05 - Luke Mitchell: An Unexpected Automation Journey
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Nov 04, 2025 |
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Agents of IT - Episode 04 - Sean and Ari's Hot Takes - AI Agents, ERP, and... Wheat Wars?
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Oct 21, 2025 |
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Agents of IT - Episode 03 - Avro Chatterjee at Altus Group: Technology is Always Lightspeed
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Oct 07, 2025 |
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Agents of IT - Episode 02 - Sean and Ari's Hot Takes - Agentic AI: Hype, Hope, or Hell No?
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Sep 24, 2025 |
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Agents of IT - Episode 01 - Pat Calhoun at Espressive - AI in IT: A Combined Operation
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Sep 10, 2025 |