It’s Not You—It’s Your Hospitality

By Preston Lee

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Category: Business

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Episodes: 61

Description

It’s Not You, It’s Your Hospitality is for independent restaurant owners, operators, and leaders who want to build thriving businesses without burning out their teams or losing sight of what hospitality really means.


Hosted by Preston Lee, founder of The 30% Rule, this podcast dives into the systems, leadership strategies, and culture shifts that separate the struggling 90% of restaurants from the top 10% that thrive. With over 20 years in the industry and a decade spent helping major brands grow sales, Preston shares raw stories, proven tools, and hard lessons learned from the front lines.


If you’re tired of high turnover, inconsistent guest experiences, and the endless cycle of training without transformation—this podcast will dive deep into the world of Hospitality and show you how to fix it once and for all.


Because at the end of the day, it’s not you—it’s your hospitality.


Episode Date
The Number One Thing That Can Make or Break Your Brand
Oct 14, 2026
AI Can’t Fix Your Restaurant’s Biggest Problem (Focus on This Instead)
Oct 12, 2026
How To make Your Brand Actually Impossible to Ignore
Sep 29, 2026
Author of Unreasonable Hospitality: Hospitality Training He Didn't Put In The Book (Will Guidara)
Sep 22, 2026
Service vs. Hospitality: How Chick-fil-A’s Strategy Changes Everything
Sep 15, 2026
How Chick-fil-A & Hillstone Execute Hospitality Training
Sep 09, 2026
10 years of No Bs Hospitality Training in 15 mins
Sep 03, 2026
This Mindset Hack Separates Great Restaurant Owners From the Rest
Aug 27, 2026
The Secret to Building a Michelin-Star Restaurant Team | Josiah Citrin & Preston Lee
Aug 25, 2026
How I Increased His Restaurant's Sales OVERNIGHT: My 3-Step Blueprint
Aug 18, 2026
The Real Reason Your Restaurant Staff Aren't Bought In and How to Fix it
Aug 05, 2026
How to Motivate Your Restaurant Staff: 3 Steps to Get REAL Staff Buy In!
Jul 17, 2026
How Top Restaurants Create Winning Cultures and Strong Leaders
Jul 09, 2026
How to Create Restaurant Training & Systems That Scales
Jun 26, 2026
Michelin-Starred Chef Reveals What Restaurant Leaders Must Do Differently Today
Jun 12, 2026
Restaurant Mogul & Top Chef Judge Reveals Training Secrets | Janet Zuccarini
May 31, 2026
Restaurant Server Success System in 45 mins...
May 22, 2026
Top 10 Reasons Restaurant Management Fails
May 17, 2026
Restaurant Management Training that Turns Them into Leaders (ROI time)
May 08, 2026
Coffee Shop Marketing and Branding That Changes Everything l with Coffee Dose founder Jeni Castro
Apr 30, 2026
Restaurant Manager Training: Step-by-Step to Higher Profits
Apr 27, 2026
Your Host Is Costing You Thousands (Here’s Why)
Apr 14, 2026
Fix THIS or Your Restaurant Will Keep Struggling
Apr 10, 2026
Fix Your Hospitality Training through Leadership Development
Apr 03, 2026
The Crazy Truth Behind Turning $12 to $100M Restaurant Empire
Mar 27, 2026
I Found the #1 Mistake Killing Restaurants in 2026 and How to Fix it
Mar 21, 2026
How One of America’s Most Profitable Restaurants Built Its Brand on a Shrimp Cocktail
Mar 12, 2026
Hot Dog Cart to $750 Million Dollar Empire: The Untold Reason of Portillo's Success
Mar 03, 2026
Why Most Restaurants Fail at Training Gen Z — And What Actually Works
Feb 27, 2026
The Insane Reason People Pay $350 JUST for a Reservation to Carbone!
Feb 23, 2026
The Right Way to Upsell in Your Restaurant (No One Teaches This)
Feb 06, 2026
I’ve Worked With Over 300 Restaurants… They All Have This ONE Problem
Feb 02, 2026
The Hospitality Mindset That Creates Top Performers (And More Money)
Jan 29, 2026
How to Increase Restaurants Sales Through Maximizing Reviews
Jan 09, 2026
This Training Mistake Is Costing Your Restaurant Millions
Jan 02, 2026
Why the Best Restaurants Are ALWAYS Packed
Dec 29, 2025
Most Restaurants Get Hospitality Wrong (They Overlook This)
Dec 27, 2025
3 Brutal Truths That Keep Your Restaurant From Growth
Dec 19, 2025
Hospitality Training in 15 Mins...
Dec 18, 2025
The Iceberg Method That Fixes Your Restaurant Hospitality Problem
Dec 15, 2025
The Silent Killer of Successful Restaurants
Dec 12, 2025
These Are The 3 Biggest Mistakes Restaurants Make
Dec 09, 2025
20 Years of Restaurant Turnarounds in 15 Minutes (Thank Me Later)
Dec 08, 2025
The #1 Reason Restaurants Break and How to Fix It
Dec 05, 2025
Hospitality Isn’t in The Training...It’s in The Selling
Dec 02, 2025
The Mindset Training That Makes your Restaurant Employees Profitable
Dec 01, 2025
5 Different Billion Dollar Brands Use The Same Theory: E-ROI
Dec 01, 2025
I Analyzed Over 1,000 Restaurants...Top 10% Do This
Nov 25, 2025
Turn Starbucks Failure Into YOUR Success (Here's How)
Nov 13, 2025
10x Restaurant Sales Without Spending a Dollar More (Restaurant Growth Hack)
Nov 12, 2025
Hospitality Training
Nov 10, 2025
The Secret Ingredients of Great Hospitality...BROKEN DOWN
Nov 09, 2025
Give me 20 Minutes and I'll Fix Your Restaurant's Leadership Problem
Oct 31, 2025
How to Turn 1 Restaurant Guest Into 3... (Start Now)
Oct 30, 2025
Fix Your Restaurant's Hospitality with THESE 5 Simple Steps
Oct 29, 2025
The Hidden $27M System Behind the World’s Most Profitable Restaurant
Oct 29, 2025
Hospitality Isn’t Dead. Your Trapped in Outdated Training (Here's How to Fix It)
Oct 22, 2025
Future Proof Your Restaurant with This 20 minutes (from 20 years of Training)
Oct 13, 2025
The One Thing That Kills Great Restaurants (and It’s Not Food)
Oct 13, 2025
Hospitality is Dying - Here's How to Profit From It
Oct 06, 2025
3 Things I Avoided When Scaling 300 Restaurants
Sep 17, 2025