ClearPath Conversations
By ClearPath CX
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Category: Business
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Episodes: 31
Description
ClearPath Conversations is where customer journeys find direction. Hosted by Mark Bernardin - author of The Path to Green and founder of ClearPath CX - this podcast delivers tactical advice, playbooks, and stories from the front lines of Customer Success. Learn how to rescue red accounts, lead strategic EBRs, and grow your CS career with clarity and confidence. Whether you're a new CSM or a seasoned pro, you’ll find real-world insights you can apply right away. No fluff - just results, from someone who’s been there, done it, and built the roadmap.
| Episode | Date |
|---|---|
|
31 - What Executives Actually Evaluate When a CSM Is in the Room
|
May 27, 2026 |
|
30 - PRP vs. Account Success Plans
|
May 20, 2026 |
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29 - Running the PRP: The 30-Day Execution Cycle
|
May 13, 2026 |
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28 - Your Health Score Is Lying to You
|
May 06, 2026 |
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27 - What Makes a CSM Great? My Non-Negotiables
|
Apr 29, 2026 |
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26 - Customer Success Metrics That Actually Matter
|
Apr 22, 2026 |
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25 - Building Your Personal CS Brand (Without Being Cringe)
|
Apr 15, 2026 |
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24 - The Internal CS Playbook You Wish You Had
|
Apr 08, 2026 |
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23 - The Art of Saying “No” as a CSM
|
Apr 01, 2026 |
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22 - How to Manage a CSM Portfolio During a Crisis
|
Mar 25, 2026 |
|
21 - Stakeholder Mapping 201: What to Do When Everyone Changes
|
Mar 18, 2026 |
|
20 - How to Handle Burnout in CS
|
Mar 07, 2026 |
|
19 - Internal Advocacy: How to Get Credit Without Bragging
|
Feb 24, 2026 |
|
18 - The CSM to Team Lead Transition
|
Feb 13, 2026 |
|
17 - How to Introduce CS-Led Upsell Without Feeling Salesy
|
Feb 04, 2026 |
|
16 - The CSM’s Guide to Customer Advocacy
|
Jan 28, 2026 |
|
15 - How to Spot Expansion Opportunities in Plain Sight
|
Jan 21, 2026 |
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14 - EBR Follow-Up: The Part Everyone Forgets
|
Jan 14, 2026 |
|
13 - How to Present Like You Belong in the Room
|
Jan 06, 2026 |
|
12 - The Slide-by-Slide EBR Breakdown
|
Dec 31, 2025 |
|
11 - How to Prepare for Your First EBR Without Burning Out
|
Dec 19, 2025 |
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10 - From Red to Green: Telling the Turnaround Story
|
Dec 10, 2025 |
|
09 - Internal Alignment Before External Action
|
Dec 04, 2025 |
|
08 - How to Write a Get-Well Plan That People Actually Read
|
Nov 19, 2025 |
|
07 - What Is a "Path to Green"? And Why Every CSM Needs One
|
Nov 12, 2025 |
|
06 - Building Your CSM Toolkit from Scratch
|
Nov 06, 2025 |
|
05 - Red Flags Early On
|
Oct 31, 2025 |
|
04 - Your First Portfolio
|
Oct 24, 2025 |
|
03 - What Does a CSM Actually Do?
|
Oct 17, 2025 |
|
02 - The First 90 Days: A CSM's Real Roadmap
|
Oct 01, 2025 |
|
01 - Welcome to ClearPath Conversations
|
Sep 24, 2025 |