Welcome to Behind the Ops is the podcast that takes you behind the scenes of how businesses really run and scale. Hosted by Christen Belcher, a seasoned leader with over 25 years of experience driving digital transformation and operational excellence, this show unpacks what truly fuels growth: the customer journey, the operating model, and the systems that connect strategy to execution. Each week, Christen sits down with operations leaders from across the U.S. for candid conversations about the dashboards, processes, and decision frameworks that power efficiency and long-term success. You’ll hear real stories, proven strategies, and practical insights - not theory - to help you build scalable, resilient, customer-centric businesses. Whether you’re an executive, operator, or builder, Behind the Ops is your go-to resource for transforming operational chaos into clarity and sustainable growth. 🗓 New episodes drop every Thursday at 8:00 AM ET. Because scaling shouldn’t feel like guesswork - welcome to the playbook for customer-centric growth.