Where's Your Customer?
By Jo Williams
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Category: Marketing
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Episodes: 53
Description
Where's Your Customer? is a podcast for retail leaders who want to become truly customer-centric. Through honest conversations, inspiring stories, and practical ideas, we help you see your business through your customers' eyes. So you can build stronger connections, happier teams, and a brand customers can't live without.
| Episode | Date |
|---|---|
|
52| Why Do People Still Shop at HMV?
|
Nov 08, 2026 |
|
51| Gaps in the Customer Journey: Customers Don't Follow the Map
|
Nov 01, 2026 |
|
50| Finding Your Voice in Customer Experience: Lessons from 50 episodes
|
Oct 25, 2026 |
|
49| Who Actually Keeps Your Brand Promise in Retail?
|
Oct 18, 2026 |
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48| Supplier Relationships and Customer Experience: What's Behind the Shelf?
|
Oct 11, 2026 |
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47| Reflection in Customer Experience. Where do you do your thinking?
|
Oct 04, 2026 |
|
46| The Customer Impact of Retail Decisions: What Are We Expecting Customers to Do?
|
Sep 27, 2026 |
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45| Sharing Customer Insight Across Teams: What Happens After the Research Ends?
|
Sep 20, 2026 |
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44| Third Party Customer Experience: Who Owns the Handoff in Retail?
|
Sep 13, 2026 |
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43| Community Space in Retail. What makes it work?
|
Sep 06, 2026 |
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42| How to Improve Stakeholder Engagement in Retail Projects
|
Aug 30, 2026 |
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41| Currys Retail Technology Case Study. What UK Retailers Can Learn.
|
Aug 23, 2026 |
|
40| Empowering Frontline Teams to Show Empathy in Retail
|
Aug 16, 2026 |
|
39| The Click and Collect Customer Experience: What Retailers Get Wrong
|
Aug 09, 2026 |
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38| How To Get Back To Simple: Reducing Customer Effort in Retail
|
Aug 02, 2026 |
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37| Store Value Beyond Sales: What UK Retailers Are Missing
|
Jul 26, 2026 |
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36| Staying Customer-Focused in Retail. Persistence Matters.
|
Jul 19, 2026 |
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35| How AI Saves Time For Retail CX Teams (And What To Do With It)
|
Jul 12, 2026 |
|
34| From Listening to Watching: How Retail Customer Insight Has Evolved
|
Jul 05, 2026 |
|
33| Representing the Customer in Retail: How CX Professionals Find Their Voice
|
Jun 28, 2026 |
|
32| Why Understanding Retail Customers Is Harder Than It Looks
|
Jun 21, 2026 |
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31| The Truth About AI and Customer Experience in Retail
|
Jun 14, 2026 |
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30| When Retail Customer Spending Habits Look Fine. But Aren't.
|
Jun 07, 2026 |
|
29| Customer Storytelling in Retail: Insight That Drives Decisions
|
May 31, 2026 |
|
28| Responsible AI Use in Retail: What You're Putting Your Name On
|
May 24, 2026 |
|
27| This is the AI skills gap in retail. And it's hiding in plain sight.
|
May 17, 2026 |
|
26| The Silent Drift: How Customer Disengagement in Retail Hides in Plain Sight
|
May 10, 2026 |
|
25| The Retail Identity Signals Your Store Is Sending
|
May 03, 2026 |
|
24| Customer Identity In Retail. Does It Really Matter?
|
Apr 26, 2026 |
|
23| The Truth About Customer Perception in Retail? (And How to Influence It)
|
Apr 19, 2026 |
|
22| Why Customer Experience Programmes Lose Momentum In Retail
|
Apr 12, 2026 |
|
21| The Regional Customer Experience Gap Has Nothing to Do With Personality
|
Apr 05, 2026 |
|
20| Your Customer Satisfaction Measurement Looks Healthy. Here's What It's Missing.
|
Mar 29, 2026 |
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19| Making The Business Case For Customer Experience in UK Retail
|
Mar 22, 2026 |
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18| Emotional Investment and Luxury Retail Customer Experience
|
Mar 15, 2026 |
|
17| 5 Conditions Shaping Every Retail Customer Experience Strategy
|
Mar 08, 2026 |
|
16| Customer Experience Leadership: Is the Role Still One Job?
|
Mar 01, 2026 |
|
15| Do Playful Retail Teams Design Better Customer Experiences?
|
Feb 22, 2026 |
|
14| Retail Manager Burnout: Where Does Your Time Go?
|
Feb 15, 2026 |
|
13| Online Shopping vs In-Store Shopping: 6 Patterns UK Retailers Are Missing
|
Feb 08, 2026 |
|
12| The Bury Market Question: What Do You Protect?
|
Feb 01, 2026 |
|
11| Small Retailers Are Using AI in Retail Differently, and It's Working
|
Jan 25, 2026 |
|
10| Your Customer Service Training Is Working. That's the Problem.
|
Jan 18, 2026 |
|
9| How Retail SEO Strategy Became a Customer Experience Question.
|
Jan 11, 2026 |
|
8| Customer Experience Lessons From a Year of Learning (and Feeding)
|
Jan 04, 2026 |
|
7| The Complete Guide to Customer Journey Mapping That Actually Works in Retail
|
Dec 28, 2025 |
|
6| What Department Stores Teach Us About Customer Experience
|
Dec 21, 2025 |
|
5| Boost your AI skills - AI Literacy for Retail Professionals
|
Dec 14, 2025 |
|
4| The CX Metrics That Turn Customer Experience Into Competitive Advantage
|
Dec 07, 2025 |
|
3| Why your customer loyalty strategy might be failing (and what's working in retail now)
|
Nov 30, 2025 |
|
000: Where's Your Customer in All This?
|
Oct 27, 2025 |
|
1| 3 Elements That Transform Retail Customer Experience
|
Sep 03, 2025 |
|
2| The Customer Insights Sitting Right Under Your Nose
|
Aug 07, 2025 |