Building Better Relationships in Construction
By Paul Schwinghammer
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Category: Management
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Episodes: 37
Description
This podcast series provides actionable strategies for construction professionals to elevate their business by prioritizing strong relationships. Emphasizing trust, transparency, and genuine connection as the foundation for success, the book introduces the "Relationship Bank Account," a framework for understanding how interactions build or erode goodwill. Based on the book: Building Better Relationships, a Guide to Enhancing the Customer Experience for Home Builders, Remodelers, and Construction Managers by Paul Schwinghammer
| Episode | Date |
|---|---|
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Empathy—Listening and Rephrasing to Build Trust
|
Jul 29, 2026 |
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How to Disarm and Respond to Difficult Customers
|
Jul 22, 2026 |
|
Reacting to Change with Systematic Confidence
|
Jul 15, 2026 |
|
Never Overcommit!
|
Jul 08, 2026 |
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Negotiating Effectively to Build Trust
|
Jul 01, 2026 |
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Don't Procastinate!
|
Jun 24, 2026 |
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The Power of Reinforcement and Repetition
|
Jun 17, 2026 |
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Covering for the Team and Building Trust
|
Jun 10, 2026 |
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The Power of Genuine Appreciation
|
Jun 03, 2026 |
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No Guessing-The Power of Clarity
|
May 27, 2026 |
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If You Can Do It, Do It!
|
May 20, 2026 |
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The Importance of Why and Paying It Forward
|
May 13, 2026 |
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The Value of Quick Solutions
|
May 06, 2026 |
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Explore All Options Before Acting
|
Apr 29, 2026 |
|
The Power of Surprises in Building Relationships
|
Apr 22, 2026 |
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The Job Is Not About You
|
Apr 15, 2026 |
|
Anticipating Problems and Setting Expectations
|
Apr 08, 2026 |
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The Job Isn’t About You
|
Apr 01, 2026 |
|
Setting Specific Expectations
|
Mar 25, 2026 |
|
Attending to the Little Things
|
Mar 18, 2026 |
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Listening Well—The Power of Truly Hearing Your Customers
|
Mar 11, 2026 |
|
Managing Anger to Strengthen Relationships
|
Mar 04, 2026 |
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How to Fire a Subcontractor and Maintain Respect
|
Feb 25, 2026 |
|
Write it Down!
|
Feb 18, 2026 |
|
Getting Credit for a Mistake
|
Feb 12, 2026 |
|
Responding When Attacked – The Power of Disarming
|
Feb 04, 2026 |
|
Apologizing for Withdrawals—A Key to Maintaining Trust
|
Jan 28, 2026 |
|
Creating Space When Clients Go Off The Deep End
|
Jan 21, 2026 |
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Thanking People for Their Criticism
|
Jan 14, 2026 |
|
Gift Wrapping the Situation
|
Jan 07, 2026 |
|
Be Strict, Then Give In
|
Dec 31, 2025 |
|
The Power of Over-Communicating "What is"
|
Dec 26, 2025 |
|
Clear Communication with Subcontractors
|
Dec 17, 2025 |
|
Small Issues and Big Relationships
|
Dec 10, 2025 |
|
Welcome to Building Better Relationships in Construction Episode 3
|
Dec 03, 2025 |
|
The Power of Personal Communication in Building Trust
|
Nov 26, 2025 |
|
Welcome to Building Better Relationships in Construction
|
Nov 20, 2025 |