Description

The podcast is in Hebrew, as we felt this topic deserves a deeper conversation within the Israeli tech community :-) 

This podcast explores the world of Generative AI products and what it really takes to make them reliable in real life.
Reut Amir (Head of Product, Wix Customer Care) and Ariel Yaakobi (Head of Business Analytics, Wix Customer Care) share insights from  hands-on experience evaluating GenAI products at scale. The wins, the mistakes, and the methods that actually worked for us.

We explained why evaluation is one of the hardest parts of GenAI development cycle, why traditional metrics fall short, and how to measure not just whether the AI is correct, but whether it’s helpful.

The podcast is designed to help product managers, analysts, and teams take their first steps into doing GenAI evaluation themselves, with practical guidance, examples, and a real-world perspective. Enjoy :-)