Beyond the Handbooks

By The Travel Advisor's Handbooks

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Episodes: 22

Description

Welcome to Beyond the Handbooks — practical insight from the minds behind the manuals.


This is the podcast for travel advisors who want to think deeper, sell smarter, and build stronger businesses — beyond what fits on the page.


Hosted by the authors of the best-selling Travel Advisor Handbooks series - CLIA Hall of Famers Michael Akana and Christopher Grum, Elite Cruise Counsellor Scott McAlister, and Accredited Cruise Counsellor Danielle Gonyea.


Each episode, we take the concepts you know, the challenges you face, and the questions you don’t always get clear answers to — and talk through what actually works in the real world.


Because our handbooks are just the beginning.


Let’s go beyond.


Episode Date
Understanding a Ship's Capacity
Jun 16, 2026
Is This Missing from Your Website?
Jun 09, 2026
Seminar at Sea Update - 80% Sold
Jun 02, 2026
A Quick Tip on Email Addresses
May 26, 2026
2026 Seminar at Sea - A Look Back
May 19, 2026
Should I Specialize?
May 12, 2026
Setting Boundaries
May 05, 2026
On Sale Today: The Travel Advisor's Cruise Line Handbook
Apr 28, 2026
Why Should I Book with You - Our Answers
Apr 21, 2026
When World Events Cause Customer Concern
Apr 14, 2026
Announcing Our 2027 Seminar at Sea
Apr 07, 2026
Working with Difficult Clients
Mar 31, 2026
Don't Upsell (and Here's Why)
Mar 24, 2026
A Deep Dive into Our Second Book - The Travel Advisor's Cruise Handbook
Mar 17, 2026
Getting to Know Us: Meet Scott McAlister, ECC
Mar 10, 2026
Beware of the Scammers!
Mar 03, 2026
Client Folders
Feb 24, 2026
A Deep Dive Into Our First Book: The Travel Advisor's Handbook
Feb 17, 2026
Getting to Know Us: Meet Chris Grum, ECC
Feb 10, 2026
Is Your Voicemail Helping or Hurting Your Business?
Feb 03, 2026
Getting to Know Us: Meet Michael Akana, ECCS
Jan 27, 2026
A Deep Dive Into Our 3rd Annual Seminar at Sea
Jan 20, 2026