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Welcome to Beyond the Handbooks — practical insight from the minds behind the manuals.
This is the podcast for travel advisors who want to think deeper, sell smarter, and build stronger businesses — beyond what fits on the page.
Hosted by the authors of the best-selling Travel Advisor Handbooks series - CLIA Hall of Famers Michael Akana and Christopher Grum, Elite Cruise Counsellor Scott McAlister, and Accredited Cruise Counsellor Danielle Gonyea.
Each episode, we take the concepts you know, the challenges you face, and the questions you don’t always get clear answers to — and talk through what actually works in the real world.
Because our handbooks are just the beginning.
Let’s go beyond.
| Episode | Date |
|---|---|
|
Understanding a Ship's Capacity
|
Jun 16, 2026 |
|
Is This Missing from Your Website?
|
Jun 09, 2026 |
|
Seminar at Sea Update - 80% Sold
|
Jun 02, 2026 |
|
A Quick Tip on Email Addresses
|
May 26, 2026 |
|
2026 Seminar at Sea - A Look Back
|
May 19, 2026 |
|
Should I Specialize?
|
May 12, 2026 |
|
Setting Boundaries
|
May 05, 2026 |
|
On Sale Today: The Travel Advisor's Cruise Line Handbook
|
Apr 28, 2026 |
|
Why Should I Book with You - Our Answers
|
Apr 21, 2026 |
|
When World Events Cause Customer Concern
|
Apr 14, 2026 |
|
Announcing Our 2027 Seminar at Sea
|
Apr 07, 2026 |
|
Working with Difficult Clients
|
Mar 31, 2026 |
|
Don't Upsell (and Here's Why)
|
Mar 24, 2026 |
|
A Deep Dive into Our Second Book - The Travel Advisor's Cruise Handbook
|
Mar 17, 2026 |
|
Getting to Know Us: Meet Scott McAlister, ECC
|
Mar 10, 2026 |
|
Beware of the Scammers!
|
Mar 03, 2026 |
|
Client Folders
|
Feb 24, 2026 |
|
A Deep Dive Into Our First Book: The Travel Advisor's Handbook
|
Feb 17, 2026 |
|
Getting to Know Us: Meet Chris Grum, ECC
|
Feb 10, 2026 |
|
Is Your Voicemail Helping or Hurting Your Business?
|
Feb 03, 2026 |
|
Getting to Know Us: Meet Michael Akana, ECCS
|
Jan 27, 2026 |
|
A Deep Dive Into Our 3rd Annual Seminar at Sea
|
Jan 20, 2026 |