Description

Conversations at the intersection of creators, community, and customer experience.

The Roundabout Show explores how community, customer experience, and creator ecosystems drive real-world results.

Host Tim Courtney is a community product strategist who helps companies build with their most engaged users. He was the founding Community and Experience lead for LEGO IDEAS, scaling a creator platform from beta to over a million members and $100 million in crowdsourced product revenue from LEGO fans' designs that became real products on store shelves.

In each episode, Tim talks with creators, builders, and leaders about what happens when you design for trust, participation, and belonging — and the business outcomes that follow: stronger loyalty, lower acquisition costs, and long-term brand equity.

Topics include community product strategy, co-creation programs, creator ecosystems, customer experience, the intersection of AI and human judgment, and people-first growth.

Tim works with leadership teams on community product strategy and co-creation programs. If an episode sparks something for your team: tim@roundabout.community

Learn more: roundabout.community/show