GEMBAfication

By Process Management International (PMI)

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Category: Management

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Episodes: 5

Description

LEARNING FROM THE FRONTLINE OF CHANGE AND IMPROVEMENT


Most organisations set out with clear goals and good intentions.
But change is rarely simple. It’s often messy, non‑linear, and full of surprises.

GEMBAfication is PMI’s new podcast for improvement professionals looking for an honest view of what improvement really looks like in practice. Because in our world, every experience is valuable.

Hosted by Susannah Clarke, Managing Partner at PMI, the series goes behind the scenes with leaders and practitioners who’ve driven change in their organisations. Sometimes with great success, sometimes with unexpected setbacks. You’ll hear about the methods that helped them mobilise, measure, and deliver results, and what they learned when things didn’t go to plan. These are candid conversations about what it really takes to improve, adapt, and lead when change meets the realities of day-to-day work.

GEMBAfication explores change as it really happens.
Subscribe now so you never miss an episode.



Episode Date
Creating a Shared View: How the NHS Made Work Visible Across Complex Teams
Jun 17, 2026
From Suggestions to Solutions: How Currys Made Colleague-Led Improvement Manageable at Scale
May 20, 2026
Beyond the Toolkit: How Tesco Built a Sustainable Continuous Improvement Culture
Apr 15, 2026
Fixing Call Transfers in the Contact Centre: How OVO Energy redesigned the customer experience
Mar 18, 2026
Introducing GEMBAfication
Mar 02, 2026