Welcome to The CX Breakroom, Infobip’s podcast where we step away from the slides and talk about what’s really changing in customer experience. Each month our host, Kim Johal, sits down with industry leaders from across Europe, Africa and the Middle East, to unpack the big shifts shaping the industry, from agentic AI to the realities of running modern customer engagement. If you want real‑world conversations about everything CX, subscribe to join us in the breakroom for your monthly CX reset.