Money Box

By BBC Radio 4

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Subscribers: 1456
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 Jul 6, 2019


 Feb 16, 2019

Description

The latest news from the world of personal finance plus advice for those trying to make the most of their money.

Episode Date
Changing your money mindset
1740
How do you tighten the purse strings when you've always been a big spender? Could your hang-ups be holding you back? And how could changing your mentality help your wallet and your mental health? Ruth Alexander and a panel of experts chat to listeners and find our just how to change your money mindset. Panel: Norma Cassius - Psychotherapist and Founder - Think Like A Bank Julie Flynn - Independent Financial Adviser and Chartered Financial Coach - Bree Wealth Producer: Drew Hyndman Editor: Jon Bithrey
Jun 29, 2022
What help can pensioners get with their rising fuel bills?
1527
This week, the chief executive of the energy regulator Ofgem warned the energy price cap could rise to £2,800 a year for a typical home. A few days later, the Chancellor, Rishi Sunak, unveiled a £15 billion package to help households with their fuel bills - the second in three months. We'll discuss the details of what that means for pensioners with Helen Morrisey from Hargreaves Lansdown. We'll hear from the CEO of Amigo loans on a new scheme, approved by the High Court this week, which will allow thousands of people who were mis-sold loans to apply for compensation. What to do if you end up paying for a subscription unwittingly or can’t cancel it – and how the government plans to try and prevent consumers losing out. And a Money Box mini on the new interest rate for Premium Bonds announced this week. Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Sandra Hardial Editor: Jess Quayle (First broadcast 12pm on Saturday 28th May, 2022)
Jun 25, 2022
Let’s Get Physical
1756
Is that gym membership really worth it? Are there ways of getting fit for free? And can you ‘invest’ in your own health? Adam Shaw is joined by a panel of experts to answer your questions. Phill Wright - Business Transform Manager - Chartered Institute for the Management of Sport and Physical Activity Steven Scales - Director of Membership and Sector Development – UK Active To share your experiences or to ask a question email moneybox@bbc.co.uk Producer: Drew Miller Hyndman
Jun 22, 2022
How new rules might affect your energy bills
1711
This week, the energy regulator Ofgem, announced that the price cap, which most of us now pay for our electricity and gas, would be set every three months, not six as it does now. It says updating it more frequently should help avoid the kind of price shocks people are seeing now - with some saying their bill is doubling. It will also help the suppliers because if prices rise sharply they will not have to sell electricity and gas at below market rates for so long. Ofgem is also introducing a new charge on firms that offer customers cheaper deals. In future if someone switches to a cheaper supplier that supplier will have to pay a fee to their old supplier of part of the difference between the old and new rate. Critics say this Market Stabilisation Charge will make it uneconomic to offer cheaper deals. We'll discuss that with Neil Kenward the Director for Strategy at Ofgem. As inflation hits a 40 year high with prices rising 9% a year, our reporter Dan Whitworth visits Money Matters an advice centre Glasgow, which says it's facing unprecedented demand for help. And, in April, the Institute for Fiscal Studies warned that for some people the interest rate on their student loans could hit 12% later this year, because it is linked to inflation. It warned that might put some school-leavers off university. Or that high-earning graduates might be tempted to raid their savings to pay off their remaining debt. We'll hear from one graduate considering borrowing to pay off his student loan, and speak to Nick Hillman, the Director of The Higher Education Policy Institute, about the pitfalls of doing that. Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Amber Mehmood Editor: Jess Quayle (First broadcast 12pm Saturday 21st May, 2022)
Jun 18, 2022
Student Finance
1749
Are you ready for the start of university? From loans to bursaries, discounts to freebies, Charmaine Cozier puts your questions to our expert panel on all things student finances. We hear from Jordan, Andrew, Phoebe, and Susan as we try to prepare you for higher education. Panel: David Thomson - Head of Operational Support - Student Loans Company Tom Allingham - Save the Student
Jun 15, 2022
The people using pawnbrokers to pay for food and fuel
1540
The National Pawnbrokers Association tells Money Box it will hold talks with the Financial Conduct Authority next week. That follows a report which shows people on low incomes are pawning goods to pay for food and fuel. As the cost of living crisis hits more households, pawnbrokers say they're becoming a more important source of credit. Critics argue that pawnbrokers charge annual interest rates of 120% and undervalue people's possessions whilst supporters say they're a vital source of finance for people on low incomes who can't get loans from banks. We'll discuss this - and hear from people in Chester selling things like phones and laptops in order to keep afloat financially. New analysis of Land Registry figures suggests house prices have gone up by 11 percent since before the pandemic. But the data, which compares average prices of properties sold in December 2019 with those in December 2021 shows that not all homes are equal. Prices of terrace houses rose by 13% but prices for flats dropped by the same amount. Semi detached and detached houses rose the most. Up by 20% and 26% respectively. We'll discuss that with property and mortgage experts. We'll hear how some young people are facing months of delays trying to access money from their Child Trust Funds. And the new rules on claiming tax relief for working from home. Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Sandra Hardial Editor: Jess Quayle (First broadcast 12pm on Saturday 14th May, 2022)
Jun 11, 2022
Working with Long Covid
1704
What happens when Long Covid means you just can’t work like you used to? What kind of support could you be entitled to? And do you qualify for any benefits? Seb Choudhury hears from Holly, Jules, Lesley, and Sara about their experience with Long Covid. Whilst our panel of experts offer their advice and tips for returning to and leaving work. Panel: Ruth Cornish – Founder and HR Expert – Amelore Will Hadwin – Benefits Adviser & Trainer More information: https://longcovidwork.co.uk/ Presenter: Seb Choudhury Producer: Drew Hyndman Editor: Maggie Latham
Jun 08, 2022
How to apply for help paying your energy bills
1508
According to the charity National Energy Action 6.5 million households are now living in fuel poverty which is up 50% on October last year. Fuel poverty is defined differently across the UK, but if you cannot afford to heat your home to the temperature needed to be healthy then you are in fuel poverty. People struggling to afford their energy bill are always advised to contact their supplier. We've been finding out what help is available. A report has highlighted the need to ensure low-cost flood insurance is available for those on lower incomes. According to the Resolution Foundation more than 1-in-3 of the lowest income households would like contents insurance but cannot afford it. It says as floods become more common in the UK more people could lose out financially. The government says everyone should have access to affordable flood insurance. The Association for British Insurers says there are already some low cost home contents insurance products for those in social housing and that it's looking at ways to improve financial inclusion. We'll speak to the Chief Executive of Flood RE which is a scheme designed to help insurers offer cheaper cover to those in flood-risk areas. How will final salary pensions be affected by high inflation? The pensions consultancy XPS estimates that people on these pensions could be worse off by £7000 over the rest of their lives as inflation rises above the caps. We'll find our more about their research. And what does the new Bank of England interest rate rise to one percent mean for your personal finances? Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Sandra Hardial Editor: Jess Quayle
Jun 04, 2022
Growing Your Own
1702
How much does it cost to rent an allotment? What food can you grow if you don’t have a garden? And can you really save money by growing your own food? Felicity Hannah chats to Sheila, Rebecca, Ross, Paul, and Jess about their growing questions and experiences. As always our expert panel is on hand to answer their questions and give their green fingered tips. Panel: Wilfred Emmanuel-Jones – The Black Farmer Russell Attwood – The National Allotment Society
Jun 01, 2022
Government changes guidance on energy bill support payment
1507
Some government guidance to give some people a £150 council tax rebate in April to help with record energy bills has been changed. The treasury says it was always clear, including its press notice and the leaflet which went out to millions of households, that the £150 council tax rebate to help with the cost of living would be paid “from” April. More on this story. More than two million people who rely on six means-tested state benefits are going to be moved to the newer benefit Universal Credit over the next couple of years. Just over half of them will be better off on Universal Credit, but the government estimates 900,000 people will be entitled to less money. The Department for Work and Pensions says Universal Credit is a dynamic system which adjusts as people earn more or indeed less, and simplifies the safety net for those who cannot work. We'll speak to a benefits advisor about the transition. And, we'll hear from an 83-year-old grandmother who says her financial independence has been taken away after extra security measures her bank brought in mean she can no longer shop online. It's part of new procedures were imposed across the banking industry. Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Sandra Hardial Editor: Jess Quayle
May 28, 2022
The Cost of IVF
1699
How much would you pay to increase your chances of having a baby? Would you travel abroad? Borrow money or ask family for help? The use of private IVF clinics is soaring and prices for a cycle of treatment can reach over £10,000. Felicity Hannah chats to Jess, Steve, Peter and Pragya. And our expert panel responds to their questions and experiences. Panel: Tone Jarvis-Mack – Chief Executive – Fertility Foundation Kayleigh Hartigan – Founder – Fertility Mapper Katherine O’Brien - Associate Director of Communications and Campaigns – British Pregnancy Advisory Service
May 25, 2022
Ukrainian refugees struggling to open UK bank accounts
1678
Ukrainian refugees are now beginning to arrive in Britain under the Homes for Ukraine Scheme. Money Box has been contacted by two host families having difficulty helping their guests open UK bank accounts. Karina, a doctor, escaped from Kyiv and with her mother and her 5 year old daughter. They then travelled 1,700 miles to London. They are being hosted by Roger Corke and his family. They need a bank account to get benefits and give them some financial independence. We'll hear about their experiences and get a response from the banks and the government. Energy company bosses have been grilled in Parliament this week by MPs unhappy about price rises that critics are warning could push millions of people into fuel poverty by the end of this year. Also discussed at the same meeting was the issue of credit balances - when suppliers hold onto customers' money above and beyond what they actually owe. We'll hear from a listener about that and discuss plans by the energy regulator Ofgem to put in place more regulation to protect credit balances. Also, one listener's experience of opening a new bank account and his shock at realising he also had access to three accounts from another couple. We'll investigate that. Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Sandra Hardial Editor: Jess Quayle
May 21, 2022
Saving Money but not on Chocolate
1666
Energy bills, the big food shop, the price of filling up the car - everything costs more just now and there’s no sign it’s going to change soon. Felicity Hannah and guests ask where can you look for cheaper options, to make our money go further, but still have some fun? She is joined in the studio by expert deal hunters who promise not to suggest cutting back on Easter eggs. Bukiie Smart, accountant and the creator of the Save Spend Invest. Claire Walsh, a chartered financial planner. And journalist & money saver extraordinaire Mike Powell. Producer Smita Patel Editor Emma Rippon
May 14, 2022
Small Businesses and Scams
1794
Scams are on the rise and small businesses are no safer from fraudsters than consumers. And in some cases, businesses are being scammed by their own customers. Action Fraud, the UK’s national reporting centre for fraud and cyber-crime, say that one in four small businesses are affected by fraud every year, with costs to businesses estimated at early £19 billion. How do entrepreneurs keep their budding business safe? What should companies do to protect their data? And when it all goes wrong, who can help small businesses? Louise Cooper hears from Shara, Raoul and Louise about their experience of scammers targeting their businesses. And she’s joined by our expert panel: Paul Meskall - Manager of Fraud & Cyber Crime Prevention - UK Finance Dr Roger Barker - Director of Policy and Corporate Governance - Institute of Directors Gary Rycroft - Partner - Joseph A. Jones & Co.
May 11, 2022
"A special place in hell for crypto fraudsters"
1569
The Government announced plans this week to impose more regulation on firms where people legally buy and sell bitcoin. One major crypto platform where people do this is called Kraken - which is where 77-year-old Graeme moved more than half a million pounds which thieves then stole. Graeme was robbed of his savings, his car, and his house by thieves who manipulated him to buy cryptoassets. We hear from Curtis Ting, a Managing Director of Kraken. In an extreme case of council tax arrears, we hear from Robert who has just received his first council tax bill after 24 years living in the same house. The London Borough of Barnet is demanding more than £30,000 in arrears. So what's going on? And does Robert have to - finally - cough up? We hear from barrister Alan Murdie who specialises in council tax, and edits the Council Tax Handbook for the Child Poverty Action Group. Thinking of claiming a Working From Home tax rebate? Listen to this first. HM Revenue & Customs has told Money Box it will be launching a consultation this year to find new ways to tackle repayment agents who charge people for claiming routine tax rebates which they could claim free themselves. If you go via an agent, it could take half your pay out in fees. Money Box reporter Dan Whitworth investigates, and we also hear from technology journalist David McClelland. Presenter: Paul Lewis Producer: Paul Waters Reporter: Dan Whitworth Researcher: Marianna Brain Production Coordinator: Janet Staples Editor: Emma Rippon
May 07, 2022
06/04/2022
1789
Millions of households are facing a £700 a year rise in fuel costs from now with the increase in the energy price cap. This comes on top of other hikes in the cost of living like council tax and more expensive food bills. How are people coping now the cap has been lifted? An expert panel gives advice. Expert panel Dhara Vyas - Policy, Advocacy & Campaigns Energy UK Abby Jitendra - Principal Policy Manager on Energy, Citizens Advice
May 04, 2022
How to get £150 for your fuel bill
1572
Welcome to April, the season of rising prices and higher taxes - including the largest increase in energy bills. The first of two payments to help with those bills should arrive this month - a £150 rebate paid by local councils to all householders in Great Britain in council tax Bands A to D. (In Wales and Scotland the money will also go to Band E-H householders who benefit from council tax reduction schemes.) For those who pay council tax by direct debit, getting the money should be straightforward. But as Money Box's Dan Whitworth reports, others - including students - may find it more difficult. We hear from Abby Jitendra, principal policy manager for energy at Citizens Advice. What's going on at the pensions and insurance company Scottish Widows? Listeners ask Money Box for help with very long delays in accessing money and problems with funeral plans. We hear from Kirsty Stone, independent financial adviser at The Private Office. From Wednesday 6th April, divorce will be easier in England and Wales. No more will one partner have to prove fault by the other. No more will a 2 or even 5 year separation be needed. It can all be done in 6 months, online and without the courts. And the same for ending a civil partnership. But is this too hasty to sort out financial arrangements? We hear from Jo Edwards, Head of Family at Forsters Solicitors. More than £1.5 billion in pension credit went unclaimed in 2020 leaving up to 850,000 pensioner households short. We hear from Henry Tapper, of the Pension Playpen, about a new initiative from inside the pension industry to tackle the problem that a third of the pensioners who need this extra money don’t get it. Presenter: Paul Lewis Producer: Paul Waters Reporter: Dan Whitworth Researcher: Marianna Brain
Apr 30, 2022
Young People and Money Anxiety
1759
The cost of living crisis is fuelling valid fears about personal and household finances - but what happens when money anxiety gets out of control? Many young people worry about their own and their family's finances, but what can they do to conquer the fear? We hear from Iona Bain, musician turned financial author who specialises in millennial personal finance. She founded Young Money Blog after suffering with money anxiety herself. And we also hear from Sharon Davies, CEO of Young Enterprise, the national charity providing enterprise and financial education to young people up to the age of 24. Presenter: Bukiie Smart Producers: Paul Waters, Maggie Latham & Drew Miller Hyndman Production Coordinator: Janet Staples Editor: Emma Rippon
Apr 27, 2022
Inflation and the cost of living crisis
1485
Inflation is the rise in the price of everything we buy. This week the Office for Budget Responsibility predicted prices would rise more than 7% this year, peaking at nearly 9% this winter. We hear from Isabel Stockton of the Institute of Fiscal Studies, on tax changes and the worst inflation most people have ever seen. Some very vulnerable people are facing an even worse cost of living crisis than the rest of us. The amount of money that working age disabled adults are allowed to keep from their benefits - the "minimum income guarantee" - has been frozen for 7 years, even though prices have risen. Money Box reporter Dan Whitworth investigates. And we hear from a family affected, and from Jackie O'Sullivan, Executive Director of Advocacy for the learning disability charity Mencap. The Chancellor is raising the income level at which employees start paying National Insurance. From July, anyone earning less than £12,570 will not pay NI contributions. How will this affect your state pension at retirement age? Money Box has reported sad stories of people who are manipulated by thieves into investing in what they thought was cryptocurrency. Most retail banks follow a code intended to ensure that victims are refunded where they are groomed into transferring their savings to crooks. However, banks often refuse to refund the money stolen by these psychological techniques. But one bank, TSB, refunds almost everyone. We hear from Paul Davis, TSB's Director of Fraud Prevention. And a major funeral plan provider, Safe Hands, goes bust with too little money to honour its promises. What faces their 45,000 customers now? Presenter: Paul Lewis Producer: Paul Waters Reporter: Dan Whitworth Researcher: Marianna Brain Editor: Emma Rippon
Apr 23, 2022
Spring Statement 2022
1754
The chancellor, Rishi Sunak, gives an update on the health of the UK economy. What will it mean for your household finances? A panel of experts will analyse what he says and we want to hear your thoughts too. Are you cheered or concerned by the state of the nation's finances? And how will it affect the way you spend or save your hard-earned cash? Also, looking ahead to the new tax year, we'll discuss the tax rises which begin in April and the outlook for our personal finances over the next twelve months. Guests: Heather Self, Corporate Tax Partner, Blick Rothenberg Mike Brewer, Chief Economist, The Resolution Foundation Laura Suter, Head of Personal Finance, A J Bell Presenter: Paul Lewis Producer: Drew Hyndman Editor: Emma Rippon
Apr 20, 2022
Cryptocurrency scammers steal a man's house
1513
We report on a man who was fed up with poor returns on his savings and tried to invest in cryptocurrency instead. But he ended up losing his savings, his car, and his house as thieves stripped him bare. Money Box reporter Dan Whitworth investigates. The government is about to announce changes to who is eligible to receive the Warm Home Discount in England and Wales. This £140 payment off one electricity bill will be raised to £150 from next winter. But charities are warning that there will be more than 200,000 disabled people who will no longer get the payment even though, overall, it will go to more people. We hear from Louise Rubin, Head of Policy and Campaigns at the disability equality charity, Scope. One in four households will not be able to pay their electricity and gas bills in October if prices rise again as they are expected to - that's according to Citizens Advice, as the cost of heating our homes rises much faster than our incomes. Already millions of households are in what is called fuel poverty — unable to afford to heat and light their home. We hear from Caroline Flint, the newly appointed chair of the government’s Committee on Fuel Poverty. And there are two weeks left to top up your 2021/22 tax free ISA. But would you do better using a regular savings account? We hear from Anna Bowes, co-founder of SavingsChampion.co.uk Presenter: Paul Lewis Producer: Paul Waters Reporter: Dan Whitworth Producer: Louise Clarke-Rowbotham Editor: Richard Vadon
Apr 16, 2022
Russia and Pensions
1688
How do you make sure your pensions and savings and invested ethically? Do you know where your pension is invested? How much of your money is invested in Russia? How can you put pressure on your pension providers to invest ethically? Felicity Hannah chats to listeners, guests and our panel of experts about how to make your money ethical. Panel: Lucy Coutts, Investment Director at JM Finn wealth management Becky O’Connor, Head of Pensions and Savings at Interactive Investor Find out more: https://makemymoneymatter.co.uk/ Producer: Drew Hyndman Editor: Maggie Latham
Apr 13, 2022
Boosting your benefits and new online shopping checks
1771
Buying things online will be more difficult from Monday. A new law means that every purchase will have to be authenticated by an extra process after you have put in your card number, expiry date, and CVV code on the back. It will mean better protection against fraud, but may exclude some people from online shopping. We hear from Rob Cameron, Chief Executive of Barclaycard Payments, and Helen Saxon, Deputy Editor at Money Saving Expert. Two not-for-profit lenders have come up with a way to help low income families get the state help they are entitled to. Millions of people miss out of billions of pounds in means-tested benefits every year. Now these lenders have built in a benefits calculator to their loan approval process to help customers claim money they didn’t know they were eligible for. We hear from Theodora Hadjimichael, Chief Executive of Responsible Finance. Thousands of people try to avoid paying care home fees by putting their house into a trust. They're told it's a way to avoid the local authority counting its value so they get their care free. We hear about one listener's unexpected £900 bill, and about the many pitfalls involved, from Annie Shaw, Saga Magazine’s financial agony aunt. Why are petrol and diesel prices so high at the pump? Money Box reporter Dan Whitworth investigates. And a Money Box podcast exclusive - Disability Rights UK has lost almost £43,000 after NatWest mistakenly cleaned out its account without notice and transferred the money to the Crown. We hear from the charity's CEO Kamran Mallick - and whether Money Box is able to get the money back. Presenter: Paul Lewis Producer: Paul Waters Reporter: Dan Whitworth Producer: Louise Clarke-Rowbotham (Photo Credit: Sturti/Getty images)
Apr 09, 2022
Renting lowdown
1711
The average UK rent has broken through the £1000 barrier for the first time and inflation is starting to push up landlords costs. How do you beat the rush for viewings? Could rent controls be a short term solution? And could a good tenant and landlord relationship solve all your woes? Charmaine Cozier is joined by an expert panel for tenants and landlords to answer questions and offer advice. Ruth Ehrlich, Policy Manager at Shelter. Chris Norris, Director of Policy and Campaigns at the National Residential Landlords Association. Elsie Bradley-Middle, Member of ACORN Renters Union. For more information on renting and letting: https://www.nrla.org.uk/ https://www.shelter.org.uk/ Producer: Drew Hyndman Editor: Emma Rippon
Apr 06, 2022
New moves to fight fraudsters faking phone caller IDs
1567
The telecoms watchdog Ofcom has drawn up proposals to make it harder for criminals to fake caller ID when they phone people. It’s called number spoofing and happens when crooks use technology to make the number that comes up on your phone appear as though the call is coming from a legitimate organisation like your bank or the police. We hear from Lindsey Fussell, Ofcom’s Group Director for Networks and Communications. Big changes to the way student loans are repaid in England could change the balance for parents who can afford to pay for their education. The government's plans would extend the repayment period for the loans from 30 to 40 years before any balance is written off and reduce the earnings threshold at which the extra 9% tax kicks in. We hear from Sarah Coles, senior personal finance analyst at Hargreaves Lansdown. A listener who pays for energy via prepayment meters asks if it's worth topping up ahead of prices rises in April. We hear from energy suppliers and the regulator, Ofgem. Plus a David and Goliath story. Money Box listener David takes on HMRC over self-assessment tax return financial penalties. Listen to find out who wins this time - and how. Presenter: Paul Lewis Producer: Paul Waters Reporter: Dan Whitworth Researcher: Ben Henderson Editor: Emma Rippon (Photo credit Tero Vesalainen/Getty images)
Apr 05, 2022
How to stop investing in Russia
1531
As Russian military forces continue bombarding Ukrainian cities and civilians, are your investments supporting the Kremlin's regime? International companies have been pulling out of Russian investment, and pension funds and investment firms say they are reducing holdings in Russian companies. But what can ordinary investors do? Are you aware that a tracker fund or an investment bond might help support Russian firms? We hear from Lucy Coutts, Investment Director at JM Finn Wealth Management. For 1.7 million people across the UK, funeral plans offer peace of mind that when the inevitable happens their loved ones will be spared having to pay for a funeral. But there is big change on the way for the industry and those customers. By this summer all firms in the sector must be authorised by the Financial Conduct Authority, to raise standards in the industry. But an indirect consequence of this is that tens of thousands of customers could lose out. Money Box reporter Dan Whitworth has been investigating. We also hear from Matt Brewis, Director of Insurance at the Financial Conduct Authority, and from James Daley of Fairer Finance. Many listeners have been getting in touch to ask about rises in the standing charge in their energy bills. We hear from Helen Barnard, Associate Director at the Joseph Rowntree Foundation. And Money Box has won back more than £8,000 for a listener who received a huge - and incorrect - fuel bill from Ecotricity. The company founder, Dale Vince, explains what went wrong and what he thinks is going wrong with the wider energy sector - and how to fix it. Presenter: Paul Lewis Producer: Paul Waters Reporter: Dan Whitworth Researcher: Ben Henderson Editor: Emma Rippon (Photo credit: Anghi / Getty Images)
Apr 02, 2022
Surviving Debt
1954
As the cost of living rises, more people are facing going into debt. Whether it’s your rent, mortgage, utility bills or credit cards, breaking the cycle of debt isn’t easy. Who can you go to when you’re struggling to pay your debts? How do you prioritise your spending? Can you even negotiate your debts down? And how can you avoid debt altogether? Felicity Hannah talks to Chloe, Chris, Manga, Christine and James about their debt woes and wins. And to help advise and guide us through the world of debt they are joined by: Amy Taylor, Chair of the Greater Manchester Money Advice Group. Jayashri Lowe, Money Advice Manager at Citizens Advice Stafford North and Stoke On Trent. Bola Sol, financial coach and the author of How to Save It: Fix your Finances. For more information on managing debt: https://www.citizensadvice.org.uk/ https://www.bolasol.co.uk/ Producers: Drew Hyndman and Sylvie Carlos Editor: Emma Rippon
Mar 30, 2022
Money Box is now first on BBC Sounds
60
Looking for the latest episode? New episodes of Money Box will now be available first on BBC Sounds for four weeks before other podcast apps. If you haven’t already, you can download the BBC Sounds app to listen to the Money Box podcast first. BBC Sounds is also available in lots of other places. Find us on your voice device or smart speaker, on your connected TV, in your car, or at bbc.co.uk/sounds. The latest episode is available on BBC Sounds right now. BBC Sounds – you can find exclusive music mixes, live BBC radio and more podcasts like this one.
Mar 03, 2022
My job was not ‘as advertised’
1678
A BBC investigation has found that more than 50 people were tricked into working for a design agency that turned out to be fake. They were hired during the lockdown and convinced the company was a successful business. But it had an online universe of fake profiles, stolen work and lies. Workers were all Jobfished. Charmaine Cozier talks to BBC reporter Catrin Nye who investigated this story for the past 12 months and to former employee, Jordan Carter about what happened to him The programme also discusses what lessons we can learn to keep safe while searching & applying for jobs and what you can do if your job was not “as advertised”? We are offered guidance by: Keith Rosser , Co-Director and Chair of Jobsaware which provides free and independent advice on how to protect your rights as a non-permanent worker, whether that's through an agency, umbrella company or as part of the gig economy. John Clinch, an employment lawyer at 3CS Corporate Solicitors Ltd For further information https://www.jobsaware.co.uk/workers Producer Smita Patel Editor Emma Rippon
Feb 23, 2022
Saving face-to-face debt advice
1555
Plans to cut back on face-to-face debt advice in favour of regional call centres have been scrapped - for now. We hear from Craig Simmons, Head of Debt Policy and Strategy at the Money and Pensions Service, and from debt adviser Amy Taylor, who is also Chair of the Greater Manchester Money Advice Group. (Debt Advice links below.) An estimated £75 million a year is stolen from people in the UK by online subscription frauds. You buy one thing and are secretly subscribed forever. Reporter Athar Ahmad investigates the scams designed to tie customers up into monthly payments without them realising. (And there's more on this story on File on 4 on BBC Radio 4, Tuesday 8pm.) Around four million people have been moved from their energy supplier to one of the remaining big ones as 29 energy firms have gone bust since January last year. And that has left many people not knowing where they are with their bills - how much they might owe and to which firm and of course what will happen to any credit they have built up with the supplier that has gone out of business. So how do you get back £500 taken by your energy supplier who has gone bust? Reporter Dan Whitworth explains. There are about 1.7 million homes in the UK that are heated by oil from a tank outside. But unlike with mains gas, there is no price cap. We hear from Money Box listeners, and from Ken Cronin, the Chief Executive of the UK and Ireland Fuel Distributors Association, UKIFDA. Debt Advice links: Money Helper - moneyhelper.org.uk/en/money-troubles/dealing-with-debt# Citizens Advice - citizensadvice.org.uk/debt-and-money/ Step Change - stepchange.org National Debtline - nationaldebtline.org Advice NI - adviceni.net Presenter: Paul Lewis Producer: Paul Waters Reporters: Dan Whitworth & Athar Ahmad Researcher: Marianna Brain Editor: Emma Rippon
Feb 19, 2022
The Cost of Dating
2208
Valentine’s Day, this week, may have been good, bad, ugly or plain irrelevant – but for millions of people it will also have been expensive. So in today’s Money Box Live, Adam Shaw and guests look at the costs of dating. What do you spend on finding and hooking up with someone? Is it worth spending money on how you look on dating sites, plus for the date itself? And do you split the bill at the end of a date? Adam Shaw talks to listeners Jan, Roger, Fay, Georgie and Mike who tell us about their money & dating experiences. And to help guide us through the finances of dating they are joined by: James Bloodworth, journalist, author and host of a podcast called "The Modern Dating Economy" and Jo Hemmings, dating coach & behavioural psychologist, a woman who knows her way around the love & dating game. For more information: https://podcasts.apple.com/gb/podcast/the-modern-dating-economy/id1539621613 https://www.johemmings.co.uk/ Producer Smita Patel Editor Rosamund Jones
Feb 16, 2022
Tracing lost and forgotten financial assets
1741
You could get the best Christmas present this year, cash you thought you had lost forever! Louise Cooper and guests discuss how to trace financial assets you may have forgotten about in old bank accounts, pensions, investments and perhaps insurance policies. Joining Louise Cooper to discuss how to locate your share of an estimated £50 billion languishing unloved and unclaimed in various places are: Kaya Marchant, Pensions Specialist at MoneyHelper Carol Knight, Chief of Operations at The Investing and Saving Alliance Janet Reid, Head of the Lost Accounts Project at Cambridge Building Society Producer Smita Patel Editor Alex Lewis
Feb 15, 2022
Cost of living squeeze for benefits and state pension
1755
In April, benefits and the state pension will rise by just over three per cent. That is less than half the increase in prices which is predicted by the Bank of England. So people on benefits will be able buy less even with their increased benefits. One campaigner said it’s not so much choosing between heating and eating - more a choice between freezing or starving. What’s it like for people on the front line of the cost of living crisis and should taxpayers even be paying for a rise at all? Last week we learned that the price of gas to heat our homes was going to soar – but most people are protected by the price cap. That’s not the case for around 800,000 households which get heating from Heat Networks - or communal heating - where multiple homes, usually flats, are heated by one boiler. The residents pay for their gas through management agents or housing associations. And because these are commercial contracts they are not capped like for domestic fuel. Their bills look set to triple or even quadruple. We find out what help, if any, is out there for them. For nearly half a million UK pensioners living abroad the increase in their state pension will be even less than the 3.1% mentioned earlier. It will in fact be zero. In about 50 countries the pension is increased with inflation as it is in the UK. But in the rest of the world including Australia, Canada, and New Zealand as well as India and most African and Caribbean countries, the state pension is frozen at the rate it is first paid abroad. A petition to change this was launched in January but it still has barely half the signatures needed to get a Government response. Presenter: Paul Lewis Reporter: Chris Flynn Producer: Dan Whitworth Researcher: Marianna Brain Editor: Emma Rippon
Feb 12, 2022
Energy Cap Lowdown
2361
The recent announcement of a huge rise in energy prices comes amidst wider worries about rising prices. Everyone is facing much higher energy bills and some are faced with the choice of heat or eat. The government has stepped in, offering some financial help. In today’s Money box Live Adam Shaw hears from listeners Peter, Mary, Tessa, Jacob , Jess and Sue about the impact of such measures on their lives and asks, Is it enough? And is everyone in the UK entailed to the money being offered by the state, to help with such pricey gas and electric bills? Adam also talks to Neil Kenward, from the industry regulator Ofgem They are joined by an expert panel who give information on where you can turn to for help and advice.: Alex Belsham-Harris - Head of Retail Energy Policy at the Citizens Advice And Dhara Vyas -Deputy Director of Policy, Advocacy & Campaigns, Energy UK For further help & guidance on the Energy Price Cap & what money you are entitled, you can access details here: https://www.citizensadvice.org.uk/ https://www.energy-uk.org.uk/ Producer Smita Patel Editor Emma Rippon
Feb 09, 2022
Energy, employee rights and mortgages
1542
A 54% increase in the energy price cap means a huge rise in what your provider can charge you to heat your home, keep the lights on and cook your food. The UK Government’s stepped in to help – many households will get several hundred pounds to lessen the bill shock. But what are the details about who exactly gets that money and how people can access it, what about households on low incomes and how does help vary across the UK? We put listener questions to a panel of experts to find out. A Court of Appeal judgement has huge implications for the plumber who is now owed £74,000 in holiday pay after the court agreed he was an employee as opposed to being a self-employed worker. But beyond one person being showered with money what are the wider implications for workers’ rights? We examine this case, where it might go from here and what it means for other people in similar situations. And as Britain’s biggest bank offers one of the lowest rates around for a 10-year fixed-rate mortgage we examine the state of the mortgage market. Presenter: Paul Lewis Reporter: Chris Flynn Producer: Dan Whitworth Researcher: Sandra Hardial Editor: Emma Rippon
Feb 05, 2022
Foster Carer Finances
2067
Before you have children, it’s important to think about the finances. And that’s just as true for anyone considering becoming a foster carer. So, what are the allowances, fees, rewards and tax implications for those who welcome and care for a child in their home? Felicity Hannah talks to foster carers Bryony, Walt, Dot, Phil and Jane about why they foster and their experience of the finances of fostering. They are joined by an expert panel: Vicki Swain, Head of Policy and Campaigns at the charity The Fostering Network Harvey Gallagher, Chief Executive of the Nationwide Association of Fostering Providers And Suzanne Griffiths, the director of Foster Wales, which is the national network of 22 Welsh Local Authority fostering services For more information about fostering, including the finances of looking after children, you can access the following: https://fosterwales.gov.wales/ https://www.nafp.org.uk/ https://www.thefosteringnetwork.org.uk/ And you can listen to an earlier edition of Money Box Live about Carer Leaver finances here: https://www.bbc.co.uk/sounds/play/m00139km Producer Smita Patel Editor Emma Rippon
Feb 02, 2022
Heir Hunters
1787
Long lost, wealthy relatives who’ve sadly died but for whom you “might” be the next of kin – too good to be true or the real thing? We explain how to spot the difference and how to tell the good heir hunters from the bad. A disabled mother of two is being denied Healthy Start vouchers for her young children because she is on the wrong benefit. The vouchers provide more than a thousand pounds over four years to help low-income mothers buy milk and food for their growing children. But disabled people on a benefit called Employment and Support Allowance (ESA) only get the vouchers while they are pregnant. The latest Crime Survey for England and Wales shows a massive rise in the amount of fraud being carried out against victims – up by more than a third to 5.1m cases between October 2020 and September 2021. Inflation is already at levels not seen for a generation and this week food poverty campaigner Jack Monroe highlighted how she believes the real figure can be even worse for people on low incomes. So how was inflation first calculated, what are the different ways it’s been measured in the past, how do they compare to the here and now and should it be changed for the future? Presenter: Paul Lewis Reporter: Chris Flynn Producer: Dan Whitworth Researcher: Drew Miller-Hyndman and Sandra Hardial Editor: Emma Rippon Email story ideas and questions to moneybox@bbc.co.uk or tweet @Moneybox
Jan 29, 2022
Energy Prices
1524
As millions of people are paying even more for their gas and electricity, Charmaine Cozier, listeners and experts discuss why prices are set to increase further, the pressure it’s putting on household budgets and what options might be available to help cushion the financial impact. We hear from callers Catherine, Peter, Janet & Mary about their experiences and worries regarding a significant increase in their energy bills. And experts Abby Jitendra, Principle Policy Manager on Energy for Citizens Advice and Vanessa Clark, Partner at Baringa, a management consultancy that works with the energy industry, join the programme to offer advice. You can access more information on the Citizen's Advice website https://www.citizensadvice.org.uk/consumer/get-more-help/if-you-need-more-help-about-a-consumer-issue Producer Smita Patel Editor Emma Rippon
Jan 26, 2022
NFTs
2051
From CryptoPunks to Bored Apes to original artwork and more, there has never been so much interest in them. Even big traditional art galleries are getting in on the action. Felicity Hannah looks at the financial world of NFTs, non-fungible tokens. They have a boring, slightly odd sounding name but they are generating a lot of excitement. So what are they, why do people want them and what are the risks? Are NFTs dangerous speculation or a new kind of asset? Joining the discussion are Andrea Baronchelli, associate professor in Mathematics at City University of London, & lead on the Token economy at The Alan Turing Institute. and Genevieve Leveille, CEO and Co-Founder of the blockchain-based business AgriLedger. The programme also hears from Bella and Jack who have bought NFTs. Frances Coppola. economist & Journalist, Sebastian Fahey, head of the NFT division at the auction house Sotheby’s & artist Waxbones. Producer Smita Patel Editor Emma Rippon
Jan 24, 2022
Fraud and energy
1531
A Money Box investigation has discovered how a scam that saw criminals steal nearly £4m from 69 victims was barely investigated by the police – a response described by HMIC as “woeful”. Of the 69 cases, only 5 were passed on for investigation. We find out why. Twelve senior tax experts have asked the Chancellor to consider a new settlement opportunity for taxpayers facing what is called the loan charge. 50,000 people have been told they owe tens of thousands of pounds to Her Majesty’s Revenue & Customs due to the way they were employed in the past. These demands have caused serious financial hardship, in many cases with devastating personal consequences. Most households are facing a serious jump in the price they pay for energy in April as the price cap on energy bills looks set to increase by up to 50%. We answer one listener’s question about whether or not he’ll still have to pay more despite only using electricity in his home and being with a 100% renewable energy supplier. CREDITS: Presenter: Paul Lewis Reporter: Chris Flynn Producer: Dan Whitworth Researchers: Drew Miller-Hyndman and Sandra Hardial Editor: Emma Rippon
Jan 22, 2022
Being a Guarantor
1944
Would you ever consider being responsible for someone else’s mortgage? Or their rent? Or a debt? What if it was someone you loved and wanted to help? That’s exactly what guarantors agree to do. Felicity Hannah, callers & an expert panel discuss how it works, why it’s needed and what happens if something goes wrong. We hear the experience of Philippa, Clare, Peter, Tim & Geraldine alongside advise from: Jayastri Lowe, Money Advice Manager for Citizens Advice Stoke-on-Trent and Staffordshire North. John Wightman, Head of Practice for Lending & Affordability at the Financial Ombudsman Service. Gary Rycroft, senior partner & solicitor at Joseph A. Jones & Co, based in Lancaster. And you are access more information about being a guarantor via: www.citizensadvice.org.uk/housing/renting-a-home/using-a-guarantor www.financial-ombudsman.org.uk/consumers/complaints-can-help/credit-borrowing-money/guarantor-loans Producer Smita Patel Editor Emma Rippon
Jan 19, 2022
Energy bills
1883
In April households are likely to see an increase of up to 50% in the cost of their energy bills. Many people already struggle to pay for gas and electricity so the upcoming price hike is expected to push many more into debt with their suppliers. What can people – and the energy industry – do to try to minimise the impact on people’s finances? Starling Bank has stopped paying for adverts on Facebook and Instagram until, it says, they do more to stop scam ads from being placed on their sites. We find out what Facebook parent company Meta has to say about the move and find out what action, if any, the other challenger and traditional banks are doing about it. Individual Voluntary Arrangements to help people find a way out of debt have come under the microscope before for being mis-sold. Now there is a consultation about their use. And after a huge response to a story about cheques on last week’s programme we hear from listeners about their thoughts on them and take an alternative, historical look at those humble rectangular pieces of paper that stir so much passion. Presenter: Paul Lewis Reporter: Chris Flynn Producer: Dan Whitworth Researcher: Drew Miller-Hyndman Editor: Emma Rippon
Jan 15, 2022
Care Leaver Finances
1833
It takes a lot to get started in adult life - finding a flat, learning to budget, perhaps heading to university or a first job. Many new adults rely on their parents for help but more than 10 thousand young people a year leave the care system. In this edition of Money Box Live, Felicity Hannah, care leavers, a foster parent and a panel of experts discuss what support is on offer for young people leaving care. We hear from Callie, Mark, Chantel and Elias about their lives in care and how they have been treated by the system in relation to their financial entitlements. Joining them are Carrie Wilson Harrop, Young Persons consultant at The Care Leavers Association; Sam Turner, Policy and Participation Manager at BECOME, a national charity for children in care and young care leavers and Eilidh Malcolmson, a team leader who works with the continuing care and aftercare social work team for North West Glasgow. www.becomecharity.org.uk - helpline 0800 023 2033 or advice@becomecharity.org.uk www.careleavers.com Producer Smita Patel Editor Emma Rippon
Jan 12, 2022
Pensions for teenagers?
1466
Automatic pensions are suggested for 18-21-year olds, the best ways to invest your money in 2022, the tax implications of cash inducements - and the rise and fall of cheques. There is growing support to reduce the age at which auto-enrolment pensions start. Currently, the limit is 22 years old, leaving younger people missing several years of contributions. We look at what those extra years could mean in terms of financial support for later in life. 2021 was a good year for investors with the FTSE 100. It recovered from a 14.3% fall in 2020 by rising…14.3%. It was the best year for the UK stock market since 2016. But with inflation on the rise, what are the best options for people with some cash to invest in 2022? We get advice from two experts. What are the tax implications of all those cash offers and incentives customers get to switch things like bank accounts? Does HMRC even have to know? We answer one listener’s question about just that. And when did you last write a cheque? A generation ago they were a common means of payment. Even ten years ago they were still used regularly. But with the introduction of internet banking and instant online transfers and payments their use has plummeted. Last year cheques accounted for fewer than one in three hundred payments made in the UK — just 135 million out of a total of 40 billion transactions. So what does the future hold for those small bits of paper? Presenter: Paul Lewis Reporter: Chris Flynn Producer: Dan Whitworth Researcher: Drew Miller-Hyndman Editor: Emma Rippon Studio Manager: Antonio Fernandes Production Coordinator: Janet Staples Email moneybox@bbc.co.uk or tweet @Moneybox with questions for the team.
Jan 08, 2022
Consumer Rights
1520
Pyjamas and jumpers are the most unwanted gifts we receive and in the post-Christmas period about 10% of us return at least one gift to the shops. Since we spend about £80 billion over Christmas each year returning even a fraction of that involves a huge amount of money, both for shoppers and the shops. Adam Shaw and guests explore what are our consumer rights. What you can and can’t return? What you need to prove the purchase was made and where a bit of post-Christmas goodwill might help you get a refund and exchange Joining Adam are experts Jemma Cox from Welsh Trading Standards, Martyn James from the free resolution service Resolver, and Andrew Goodacre, CEO of BIRA, which is the leading trade association for independent retailers in the UK. And they hear from shop owners and customers about their experiences. Producer Smita Patel Editor Emma Rippon
Jan 06, 2022
How to Make Money from Unwanted Presents and Belongings
1480
Felicity Hannah and guests discuss how to make money from unwanted presents and belongings. And they hear from listeners who sell on, re-gift and rent out.
Jan 01, 2022
Relationships and Money
1680
How we manage financial relationships with the people we care about. whether it be sharing money, lending it or simply having a different view about money from your partner, it can lead to friction or arguments with those closest to us. Felicity Hannah is joined in the studio with Dee Holmes, a counselor from the relationship charity Relate and Julie Flynn, an independent financial advisor & certified financial coach, as well as listeners Mohammed, Ollie, Sarwar and Sally who share their experiences. Producer Smita Patel Editor Emma Rippon
Dec 29, 2021
What can you do if two suppliers bill you for the same energy use?
1513
Money Box listener Rebecca found herself caught between two of the UK’s biggest energy firms. After moving to a new home in the summer she changed the supplier from British Gas to EDF. Then a few weeks ago she received bills from both companies, meaning she'd have to pay twice for the gas she’d used once. Rebecca tried to resolve the situation in between her long shifts on an A&E ward but both firms insisted she owed the money and she received a legal threat. Then Money Box stepped in…… This week interest rates rose for the first time in more than three years. What might the increase from 0.1% to 0.25% mean for those savers getting much less than that from their accounts? If you’re planning on buying gift cards for Christmas - spare us a minute of your time first. The Bank of England says it wants to scrap a mortgage affordability rule that aims to prevent people getting into financial difficulty. It’s the one where applicants need to prove they could still make monthly payments if their mortgage interest rate rose to 3% above the lenders’ standard variable rate. A consultation on the change is due to start early next year. Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Charmaine Cozier Production Coordinator: Janet Staples Editor: Emma Rippon
Dec 18, 2021
Pioneer Zopa exits peer-to-peer lending
1684
Sixteen years after it appeared as the first of its kind in the world, Zopa has announced it's leaving the peer-to-peer lending business to focus on banking activities. Peer-to-peer matches people who want to lend money with individuals or businesses that need it. What will it mean for Zopa investors, borrowers and the wider industry? A new partnership is set to increase protection for people who are in debt to loan sharks. The collaboration between the Vulnerability Registration Service and the Illegal Money Lending Team will enable utility suppliers, mobile phone firms and other organisations to identify and support more of their vulnerable customers. A married couple have two full state pensions - but one is much higher that the other. We explain why. This week Bank of England Deputy Governor Ben Broadbent warned that inflation in the UK will “comfortably exceed 5 percent” by the spring. Rock bottom interest rates on savings accounts are well below that meaning the spending power of money in them will erode over time. So might investing be the way to protect savings against rising inflation? Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Charmaine Cozier Researcher: Drew Miller Hyndman Editor: Emma Rippon
Dec 11, 2021
The Cost of DIY & Home Improvements
1739
Buying a home is likely to be the biggest investment of our lives and it’s no wonder that people want to spend money improving it. During lock down, many more of us have been laying our own patios, fixing shelves or employing builders to create the extension that we’ve always dreamt about. Adam Shaw , expert guests and listeners discuss the finances of home improvements. How to negotiating with builders, how much to set aside for contingencies, what to do if you feel the job is not up to standard and how to get your money back if you are not satisfied. We hear the experiences of first time buyer Frances, builder Tomas and DIY shop owner Louis alongside experts Brian Berry, the CEO of the Master Builders Federation. Chloe McCulloch, the Editor of publication & website, Building and Martyn James from the independent, free, issue resolution service, Resolver. Email moneybox@bbc.co.uk to share an experience or with a question for the panel. Producer Smita Patel Editor Emma Rippon
Dec 08, 2021
'I had £18,000 stolen after my drink was spiked'
1526
A 26-year-old believes his drink was spiked on a night out and his finger print used to unlock his smart phone allowing thieves to steal £18,000 from his bank accounts. A leading anti-fraud campaigner warns that criminals appear to be adopting the "sinister" tactic of spiking drinks to get money. The Government is asking Parliament to pass a retrospective law which would make it easier to collect tax from higher income people who claim child benefit. The Finance Bill measures stand to override a legal ruling which allowed some households, where someone has income over £50,000, to keep the High Income Child Benefit Charge which they should have paid. Courts had decided that HMRC should not have used discovery assessments, which allow it to reopen closed tax periods and issue bills for previous years, to recover it. Some people on low incomes may find it harder to receive tax credits and other benefits after the way the money is paid changes next year. It's part of a wider government push to get all entitlements paid into bank accounts but debt experts warn that some vulnerable people may not meet the criteria for a bank account. This week Zog Energy became the 25th supplier to collapse. If yours has ceased trading with your account in credit how do you get a refund? Reporter: Dan Whitworth Producer: Charmaine Cozier Researcher: Drew Miller Hyndman Editor: Emma Rippon
Dec 04, 2021
Financial Abuse
1730
Restricting access to money, bank accounts and the right to earn an income are a few of the many and varied forms of financial abuse, often accompanied by other types of domestic violence. Sadly it’s estimated that one in six people in the UK are dealing with this deeply distressing method of coercive control. In this episode Felicity Hannah hears from some of those affected and about the organisations ready to help including: Dr Nicola Sharp-Jeffs, founder and CEO, of the charity Surviving Economic Abuse (SEA) Cris McCurley Partner & Solicitor at Ben Hoare Bell. Producer Smita Patel Editor Emma Rippon
Dec 01, 2021
Money Box wins back £145,000 for a vulnerable customer after his bank said no
1748
A High Street bank has refunded £145,000 to a man in his eighties after Money Box intervened. Alan was persuaded by thieves to transfer tens of thousands of pounds into what he thought were investments. The money was moved through his account at Metrobank which for many years had seen little activity. But the bank failed to notice large sums being transferred in from his savings and investments and out again almost at once. When a different bank finally blocked the scam, Metrobank only recovered a small proportion of the stolen money before closing the case. Then Money Box intervened and won back for Alan the full amount. We hear from Alan's wife Elizabeth. And from Morven Lean of the Alzheimers Society on how to work with banks to protect relatives with dementia from theft. Plus Kate Frankish of PayUK reveals new ways they're developing to try to cut authorised push payment fraud in future. Also - Dave, who got in touch with Money Box , describes the "black hole" he entered when the Department of Work and Pensions told him part of his salary could be taken to pay off a £1,000 benefits debt. The problem was - he'd never claimed the benefit, didn't owe the money and wasn't told which part of government was poised to take it from him. A year after problems like these were first raised by the programme, Stephen Timms, chair of the Work and Pensions select committee, assesses how well the DWP is fixing them. Plus - Would you borrow half the deposit you needed to buy a home if it meant losing half the profit when you sell it? Presenter: Paul Lewis Producer: Paul Waters Reporter: Dan Whitworth Researcher: Drew Miller Hyndman Editor: Emma Rippon
Nov 27, 2021
Running an Online Business
2114
What does it cost to run an online business? Small business owners share their experiences of setting up, marketing and developing their online brand with Adam Shaw and guests. If you've a story, a good tip or lesson learnt we'd love to hear from you. Tweet @Moneybox or e-mail moneybox@bbc.co.uk now and please include a phone number if you'd like to join in. Presenter: Adam Shaw Producer: Diane Richardson Editor: Emma Rippon
Nov 25, 2021
Problems with eco-homes and equity release
1856
We're urged to be more environmentally friendly, but one listener has found he cannot release the equity he has tied up in his specially built, and officially signed off, eco-house. Is the equity release market out of step with efforts to counter climate change? We find out, with Money Box reporter Dan Whitworth and Amanda Moore, senior adviser at the UK’s largest equity release advice firm, Key. Money Box has fresh revelations about criminal websites on the open internet. Two weeks ago we told you about the websites on which crooks buy and sell your confidential financial information. This week, Money Box reporter Kaf Okpattah has found another website which sells a do-it-yourself tutorial explaining how to bypass banking security by intercepting one-time passcodes, in order to steal money from accounts. The government is proposing an Online Safety Bill - but will it stop criminals taking our cash? We hear from Damian Collins MP, Chairman of the parliamentary Select Committee looking into it. Some people who claimed Universal Credit benefits during the Covid pandemic may have to pay it back because the Department for Work and Pensions is suspicious about some claims. That's according to the Child Poverty Action Group, which says the DWP may be acting unlawfully by assuming that anyone who has failed to verify their identity in time - by sending a selfie by their front door holding a local newspaper, for instance - has been wrongly claiming help. We hear from CPAG solicitor, Claire Hall. And our Money Box Mini this week: Can I give my beach hut to somebody without anyone having to pay tax? Listen in for the answer. Presenter: Paul Lewis Producer: Paul Waters Reporters: Dan Whitworth & Kafui Okpattah
Nov 13, 2021
The Cost of Inventing
2113
How do you turn a brilliant idea into a usable and saleable product, what does it cost to protect your design and how do you get the funding to start production? On Wednesday’s programme Adam Shaw speaks to independent inventors who've developed solutions to personal problems and now sell them worldwide. If you’ve an experience or question you’d like to share we’d love to hear from you too. Tweet @Moneybox or e-mail moneybox@bbc.co.uk now Presenter: Adam Shaw Producer: Diane Richardson Editor: Emma Rippon
Nov 11, 2021
Voucher fraud - how employers' social media can put staff at risk
1645
We hear from a new starter whose boss asked her to buy £800 of vouchers - but it turned out to be a scam. Employers’ social media could be putting staff at risk from fraudsters, but to whom can victims turn for compensation? Dr Elisabeth Carter, criminologist and forensic linguist at the University of Roehampton tells us how scammers use a technique known as "genre mapping". Many of us who are self-employed or with side hustles channel the income through our personal accounts, but as one Money Box listener and yoga teacher found out, it can lead to your personal account being suddenly frozen. Andy Chamberlain from IPSE - The Association of Independent Professionals and the Self-Employed - lays out account holders' rights. If you're half of one of the almost one in 10 married couples with an age gap of more than 10 years, your pension could take a surprise hit in the event of your partner dying. Many pension schemes contain a discretionary clause known as the “young spouse discount.” One Money Box listener tells us how her pension was unexpectedly and substantially reduced when her husband of 40 years died - because he was 25 years older than her. We also hear from former pensions minister, Steve Webb, partner at the pensions analysts, Lane, Clark and Peacock. Presenter: Felicity Hannah Producer: Paul Waters Reporter: Dan Whitworth Researcher: Kafui Okpattah
Nov 06, 2021
Support for families
2008
Felicity Hannah talks to parents and community groups about the challenges facing many families and asks what financial and practical support is available. We'd love to hear your views and questions. Tweet @Moneybox or e-mail moneybox@bbc.co.uk and remember to include a phone number if you'd like to take part. Presenter: Felicity Hannah Producer: Diane Richardson Editor: Emma Rippon
Nov 03, 2021
How much should the state pension rise by?
2026
How much should the state pension rise by? Baroness Ros Altmann says pensioners are being short changed by a government plan to temporarily break the link with earnings. It'll save tax payers billions, but cost each pensioner hundreds of pounds. Baroness Altmann tells how she hopes to block the plan in the House of Lords next week and force a rethink. A Money Box investigation has discovered that criminals are openly buying and selling your financial information online. This data is known as “fullz”. This illegal trade used to take place on what is called the dark web but has now moved to social media and the ordinary web where it's much easier to find. Money Box Reporter Kaf Okpattah has been delving into the "fullz" trade. We also hear from a victim of the fraudsters, from Jason Dyer of cybercrime intelligence firm Scylla Intel, and from Amber Burridge, Head of Fraud Intelligence at CIFAS. People in Northern Ireland are facing even bigger rises in their gas and electricity bills than those in the rest of the UK. It's been described as the "worst energy price shock since the 1970s.” Gas bills have already gone up by 35 per cent in some cases, and there have been big price rises for electricity and heating oil - which most people use in Northern Ireland. More increases are expected in December. We hear John French, the CEO of the Utility Regulator of Northern Ireland. And the boss of one energy supplier says it's up to customers to wear more clothing if they want to keep their bills down. We hear from Bill Bullen, Chief Executive of Utilita Energy, about his Wear Warm campaign and why he says householders should not let their home temperature rise above 21°C. Presenter: Paul Lewis Producer: Paul Waters Reporter: Kafui Okpattah Researcher: Chris Blake
Oct 30, 2021
Autumn Budget 2021
1644
What will Chancellor Rishi Sunak’s Autumn Budget mean for your personal or household finances? Paul Lewis and guests would love to hear your views and questions on Wednesday's Money Box Live. Joining Paul are: Laura Suter, Head of Personal Finance, A J Bell Heather Self, Corporate Partner, Blick Rothenberg Mike Brewer, Chief Economist, The Resolution Foundation Anita Monteith, Tax Technical Lead and Senior Policy Adviser, ICAEW Tweet @Moneybox or e-mail moneybox@bbc.co.uk and remember to include a phone number if you'd like to take part. Presenter: Paul Lewis Producer: Diane Richardson Editor: Rosamund Jones
Oct 27, 2021
New green savings bonds
1713
The government has launched its new green investment bond for savers. The money raised will go to the Treasury and it says help pay for existing green priorities such as making transport cleaner and supporting energy efficiency. Individuals can put up to £100,000 into the National Savings & Investments green bond. It will pay 0.65% a year for three years. But there are dozens of similar products that pay a lot more. Is that the price of going green with your finances? We hear from Becky O’Connor, head of pensions and savings at Interactive Investor. If your energy firm has gone bust and you’re on a low income can you still get the £140 warm home discount off your winter electricity bill? We cut through the confusion with the help of energy analyst Ellen Fraser from Baringa consultants. The pensions gender gap is estimated to be more than double the earnings gap between men and women. But why do pensions magnify the disparity between men’s and women’s pay? Why are women losing out? And how can young women today ensure they're not on the wrong side of a pensions gap when they retire in future? Money Box researcher Anita Langary, and Daniela Silcock, head of policy research at the Pensions Policy Institute, explain. And Money Box reporter Dan Whitworth investigates the case of a graduate who has got back the £1100 she overpaid on her student loan — six years late. Sarah Coles, personal finance analyst at Hargreaves Lansdown, explains how to find out if you have overpaid the Student Loans Company, and how to get your money back. Presenter: Paul Lewis Producer: Paul Waters Reporter: Dan Whitworth Researcher: Anita Langary
Oct 23, 2021
Turning our money green
2020
Many financial products are labelled as green, sustainable or ethical but how can you be sure that your mortgage, investment or pension really does have a positive environmental impact? What are the options and where can you find the information you need? Why not join the conversation with Felicity Hannah and guests on Wednesday's Money Box Live. e-mail moneybox@bbc.co.uk now and please include a phone number if you'd like to take part. On the panel: Lily Tomson, Share Action. Rebecca O’Connor, Interactive Investor. Jeannie Boyle, EQ Investors. Presenter: Felicity Hannah Producers: Paul Waters and Diane Richardson Editor: Emma Rippon
Oct 20, 2021
The future of face-to-face debt advice
1530
Debt advisers in England fear that government plans to change the way their service is funded will see big cuts in the amount of face-to-face advice available. We hear from a woman who says in-person debt advice helped turn her life around, in a way that online of over the phone assistance could never match. And debt adviser Amy Taylor, who is chair of the Greater Manchester Money Advice Group, tells us about the impact the changes could have in face-to-face help for people in her region. The parents and guardians of young people who lack mental capacity are still being denied access to their child trust funds, despite the government promising to look at the problem a year ago. In the wake of this week's House of Lords debate on the issue, we hear from campaigning parent Andrew Turner on changes he would like to see to the current expensive, difficult and lengthy legal process facing families who want to access the cash their children need. And as three more energy suppliers go bust this week, Dermot Nolan, the former chief executive of the energy regulator Ofgem, tells us what he thinks is wrong with the system... and how it should change. Presenter: Paul Lewis Producer: Paul Waters Reporter: Dan Whitworth Researcher: Anita Langary Editor: Emma Rippon
Oct 16, 2021
Spending Black
1949
Joice Etutu hears about some of the financial, mentoring and marketing initiatives supporting black entrepreneurs. Can business know-how and raising consumer awareness help to bring about positive change and address economic equality? We’d love to hear from you too, e-mail moneybox@bbc.co.uk with your ideas and experiences. Presenter: Joice Etutu Producer: Diane Richardson Editor: Emma Rippon
Oct 13, 2021
Small businesses 'overlooked' in energy crisis
1789
Hundreds of thousands of small businesses are not covered by the energy price cap which sets a maximum charge for each unit of electricity and gas. The existing cap only applies to domestic customers. Many small businesses have seen their bills soar over the last few weeks. Edinburgh University is denying some students access to its healthcare service because the GP register is full. But can the students claim for having to go private? And the contactless payment limit on your cards will rise to £100 next Friday. Some banks are letting customers choose their limit. Presenter: Paul Lewis Reporter: Kafui Okpattah Researcher: Anita Langary Producer: Alex Lewis Editor: Emma Rippon
Oct 09, 2021
Energy Prices
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As temperatures drop and energy prices rise we're talking about bills, energy providers and switching on Wednesday's Money Box Live. What are your rights if your energy supplier stops trading? What happens about credits you’ve built up or money you owe? Do you have a say about the new tariff you’re moved to and is financial support available if you’re worried about paying your bills? We’d love to hear your energy stories, questions and views so e-mail moneybox@bbc.co.uk now. Please include a phone number if you’d like to chat to presenter Adam Shaw and guests on Wednesday. Presenter: Adam Shaw Producer: Diane Richardson Editor: Emma Rippon
Oct 06, 2021
Proposed changes to student loan repayments
1614
People in England and Wales who started university from September 2012 could see their student loan repayments rise by hundreds of pounds a year. Economic abuse has grown during the pandemic. We talk to one woman who was forced into debt by her husband. And one 82-year- old wants to know where his £1200 savings bond has gone which he took out in 1986. How do you trace old financial products? Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Anita Langary Production Coordinator: Janet Staples Producer: Alex Lewis /Charmaine Cozier Editor: Emma Rippon
Oct 02, 2021
End of Furlough
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The Coronavirus Job Retention Scheme, known as the furlough scheme is coming to an end and we'd like to hear what this means for your job or your business. Are you able to work as you did before the pandemic, or will you be facing difficult financial and personal decisions? What are the alternatives and potential solutions if staff or employers need or want to work differently? Whether you’re running a small business or you’re an employee, e-mail moneybox@bbc.co.uk now and please include a phone number if you'd like to take part. Joining Paul Lewis on the panel are: Maya Alba-Heller, ACAS Adviser Hannah Thomas, Employment Solicitor, Markel Law Presenter: Paul Lewis Producer: Diane Richardson Editor: Emma Rippon
Sep 29, 2021
Keeping energy bills in check
1521
As the price of gas and electricity continues to soar. What more can be done to keep our bills in check? New pensioners who have turned 66 this year are facing long delays before their pension is paid as the queue of those waiting doubles. And as theft from customers bank accounts rises 80% in six months, should the Government declare fraud a threat to national security? Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Anita Langary Production co-ordinator: Janet Staples Producer: Alex Lewis Editor: Emma Rippon
Sep 25, 2021
Saving for Children
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Do you have a question about saving and investing for children? Whether you’re interested in easy access, regular savings accounts or thinking of stocks and shares, our panel will be ready to help on Wednesday’s Money Box Live. Whatever your question, e-mail moneybox@bbc.co.uk now and please include a phone number if you’d like to take part in the programme. Joining presenter Charmaine Cozier are: • Chartered Financial Planner Claire Walsh • Rachel Springall from financial comparison site Moneyfacts Presenter: Charmaine Cozier Producer: Diane Richardson Editor: Emma Rippon
Sep 22, 2021
Big growth in money mules accounts
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Four energy companies go bust in a fortnight. Gas and electricity prices set to rise by 12% for millions of customers. And there are warnings of energy shortages this winter. What can consumers do to protect themselves? There has been a rapid growth in the number of young people who appear to be laundering money through their bank accounts for criminals. And a bank offering special deals for students turns down one eighteen year old because her credit score is only ‘good’. Presenter: Paul Lewis Researcher: Anita Langary Reporter: Dan Whitworth Production co-ordinator: Janet Staples Series producer: Alex Lewis Editor: Emma Rippon
Sep 18, 2021
Sending money to family back home
1608
Many workers send a share of their wages abroad to support loved ones financially, a responsibility they may or may not be able to shoulder. In this episode Joice Etutu explores the aspirations of those supporting family overseas plus the emotions, pressures and difficult questions that arise. What is the right amount of money to send, how do you choose between competing requests, what personal sacrifices do you make and where do you draw the line or say no? We’d love to hear your personal stories, views and experiences so please get in touch if you’d like to take part, e-mail moneybox@bbc.co.uk or Tweet @moneybox Presenter: Joice Etutu Producer: Diane Richardson Editor: Emma Rippon
Sep 15, 2021
Failures on young black unemployment
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Thieves are going after the millions of pounds being handed over to people reaching the age of 18 from their Government-sponsored Child Trust Funds. Why are there not more effective, targeted fraud warnings? The unemployment rate among young black people during the pandemic was more than three times higher than the rate for white people of the same age. This week the Government was grilled over what's been described as a 'shocking inequality'. And mortgage interest rates hit record lows with more than 120 offers below 1% but only those with equity or savings already can get them. Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Anita Langary Production co-ordinator: Janet Staples Producer: Alex Lewis Editor: Emma Rippon
Sep 11, 2021
Student Money
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As students across the UK set off for university, we’re taking a look at the big student money dilemmas. E-mail moneybox@bbc.co.uk with your experiences, ideas and questions now. From student loans to bank accounts, scholarships and finding a job. Felicity Hannah and guests will be ready with help and advice about paying your way through university. Joining Felicity are: Tom Allingham, Save The Student. Pamela Lockhart, Student Money Adviser, Dundee University. Rachel Springall, Moneyfacts Comparison Site. We’d love to hear from you too, e-mail moneybox@bbc.co.uk with your experiences and questions and please include a phone number if you’d like to join the conversation on Wednesday 8 September at 3pm. Presenter: Felicity Hannah Producer: Diane Richardson Editor: Emma Rippon
Sep 08, 2021
Bitcoin fraud totalling £500k
1495
Money Box hears from the successful businessman who had half a million pounds stolen in three months through a Bitcoin fraud. He wants to warn people that "if it can happen to me, it can happen to anyone" Plus we speak to cyber security expert Lisa Forte about how to help protect yourself when investing in cryptocurrency. Buy Now, Debt Later - how spreading the cost of buying could lead to being chased by debt collectors. A report by Citizens Advice says 10% of BNPL users end up being chased by debt collectors. And the Teacher’s Pension Scheme demands thousands of pounds back from a pensioner on benefits even though its error led to her being overpaid. Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Anita Langary Producer: Alex Lewis Editor: Emma Rippon
Sep 04, 2021
The Hangover: The Fiscal Fallout
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Covid has been an economic crisis as well as a health emergency. In this four-part series Felicity Hannah meets families, businesses & local councils whose lives and fortunes have been changed completely by the pandemic. This week, in the final programme, she chairs a discussion looking at what Covid will cost the nation’s economy with panellists Dr Gemma Tetlow, Chief Economist, Institute for Government, Lord Jim O’Neill, former Conservative Treasury minister & John Gathergood, Professor of Economics at Nottingham University. Producer Smita Patel Editor Alex Lewis Studio Engineer James Beard
Aug 28, 2021
The Hangover: Local Councils
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Covid has been an economic crisis as well as a health emergency. In a new four-part series Felicity Hannah meets families, businesses & local councils whose lives and fortunes have been changed completely by the pandemic. This week, she meets the leaders of three local councils – Wirral, Lancashire and Newcastle - to find out what Covid has done to their budgets and how that will hit their communities. We hear how some councils saved money because families were too scared to send elderly relatives into care homes, while most faced huge extra costs and have struggled to recoup income lost through local lockdowns. How will they cope as they face a £3 billion funding gap over the next few years? Producer Helen Grady Researcher Louise Byrne Editor Alex Lewis
Aug 21, 2021
The Hangover: Business
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Covid has been an economic crisis as well as a health emergency. In a new four-part series Felicity Hannah meets households, businesses & local councils whose lives have been changed completely. Who are the winners and the losers of the pandemic? This week she travels to Manchester to meet three very different businesses who have experienced the financial highs and lows of the Covid crisis. From a small booming online enterprise to an iconic music venue which saw sales disappear overnight and a large construction company which, despite having to cut jobs, has carried on building. Producer Smita Patel Researcher Louise Byrne Editor Alex Lewis
Aug 14, 2021
The Hangover: Households
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Covid has been an economic crisis as well as a health emergency. In a new four-part series Felicity Hannah meets households, businesses and local councils whose lives have been changed completely. Who are the the winners and the losers of the pandemic? This week she travels to Stoke on Trent to meet two households who have experienced the financial highs and lows of the Covid crisis - Katie, a self employed piano teacher and a single mum of four, and Tyler, in his early twenties, who lives at home with his parents. Both have had their lives transformed due to money matters. Producer Smita Patel Researcher Louise Byrne Editor Alex Lewis
Aug 07, 2021
Timeshare Holiday Ownership
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How does timeshare holiday ownership work and what should you find out before signing up? On Wednesday’s Money Box Live Louise Cooper and guests look at the costs and considerations of timeshare holidays. We’d love to hear from you too. If you’re thinking of becoming a timeshare owner send us your questions and if you’ve already got one please share your wisdom! e-mail moneybox@bbc.co.uk now. On the panel: Laura Johnston, Adviser, UK International Consumer Centre Paul Gardner Bougaard, Chief Exec, Resort Development Organisation Presenter: Louise Cooper Producer: Sally Abrahams Editor: Alex Lewis
Aug 06, 2021
Access to accounts
1621
A new plan has been brokered to cut down on aggressive debt collection by bailiffs. Will it work amidst fears of a post-pandemic surge in debt problems? Tesco and M&S are both closing all the personal currents accounts they operate. What does this say about the role of supermarkets as financial institutions, and what should you do if you’re affected? Digital current account provider Pockit says it’s had to freeze around 1,000 accounts due to suspicious activity reports. A number of those customers say they are taking legal action to get access to their cash. And how can a pension fund you have paid into disappear as charges erode its value.? GUESTS: Joe Shalam - head of the Financial Inclusion Policy Unit at the Centre for Social Justice Peter Hahn - Emeritus professor at the London Institute of Banking & Finance Helen Saxon – banking editor at MoneySavingExpert Gina Miller – founder of the True and Fair Campaign Presenter: Paul Lewis Reporter: Dan Whitworth Production Co-ordinator: Janet Staples Researcher: Sowda Ali Producer: Joe Kent Editor: Alex Lewis
Jul 31, 2021
Disability and Employment
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How can our workplaces become an inclusive and fair environment for employees with a disability? If you’ve an idea or experience about job hunting, career support or staff retention e-mail moneybox@bbc.co.uk now, whether you’re an employer or an employee, we’d love to hear from you. On the panel with presenter Charmaine Cozier are: • Liz Johnson, Co-Founder, The Ability People • Martin Sigsworth, Employment Manager. Thomas Pocklington Trust (TPT) • Angela Matthews, Head of Policy and Research, Business Disability Forum Presenter: Charmaine Cozier Producer: Diane Richardson Editor: Alex Lewis
Jul 28, 2021
Frozen Out
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Thousands of people say they’ve been shut out of their bank accounts without warning or explanation. MPs are investigating whether innocent customers have been caught up in a crackdown on money laundering. For the first time in 25 years the one-off payment given to adult prison leavers in England and Wales is to be raised. The Prison Discharge Grant will increase from £46 to £76, but what difference will that make? Last year 155,000 people shared an extra £16m in pay after that HMRC ensured they were getting minimum wage. Plus the latest clampdown on debt packager or IVA lead generator firms GUESTS: Nicki Stopford - chief operating officer for the online complaints service Resolver. Monique Williams - Head of Delivery at Switchback, a charity for male prison leavers Clare Merrills - from HMRC Amy Taylor - Chair of the Greater Manchester Money Advice Group Presenter: Paul Lewis Reporter: Dan Whitworth Production Co-ordinator: Janet Staples Researcher: Stefania Okereke Producer: Joe Kent Editor: Alex Lewis
Jul 24, 2021
MBL: Travel Rights and Money
2073
What do you need to know about travel rights, money and insurance this summer? Adam Shaw and guests answer your questions about the practicalities and costs of travelling this year. Are you considering a summer holiday? Have you rebooked a cancelled trip? How much is a PCR test, what does the travel traffic light system mean for your insurance and how do you get the best deal on your travel money? e-mail moneybox@bbc.co.uk now with your questions and stories. If you’ve just returned from a trip we’d love to hear how you got on. On the panel are: Rory Boland, Travel Editor, Which? Helen Saxon, Money Saving Expert Graeme Trudgill, British Insurance Brokers’ Association
Jul 21, 2021
Bereavement benefits
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More than 20,000 bereaved families can now claim financial support once restricted to married couples and civil partners. The payments worth up to £10,000 have been extended to cover all couples who lived together and claimed child benefit. Eight years ago the government said it would introduce funding for university and higher education that is comparable with the principle of Islamic finance. So when will it happen? And what should banks do to protect problem gamblers. GUESTS: Omar Shaikh - Advisory Board Member UK Islamic Finance Council Professor Sharon Collard, Research Director at the Personal Finance research Centre at the University of Bristol Danny Cheetham - anti-gambling campaigner Presenter: Paul Lewis Reporter: Dan Whitworth Production Co-ordinator: Janet Staples Researcher: Stefania Okereke Producer: Joe Kent Editor: Alex Lewis
Jul 17, 2021
MBL: Single Parents
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There are almost 3m lone parent families in the UK and for many the pandemic has put increased pressure on already stretched family finances. The charity Gingerbread say that single parents are more likely to have lost jobs or experienced reduced hours and falling incomes. If you’ve a question or a tip about supporting children when you separate, dealing with child maintenance payments and arrears or maximising your income, we’d love to hear from you. Or if you’ve got some advice to share about free or low cost family activities for the summer we’re all ears, e-mail moneybox@bbc.co.uk to join the conversation. On the panel are: • Ros Bever, Family Lawyer, Irwin Mitchell • Victoria Benson, CEO, Gingerbread • Phil Agulnik, Director of benefits checker entitledto Presenter: Felicity Hannah Producer: Diane Richardson Editor: Alex Lewis
Jul 14, 2021
'For your protection'
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When banks stop you spending your own money. Barclays and Santander have banned payments to one of the largest cryptocurrency exchanges while TSB may soon stop payments to all exchanges. Why tens of thousands of people could be eligible for significant refunds after the HMRC lost what could prove to be a landmark case concerning the way it deals with child benefit paid to high earners. What will change when the Financial Conduct Authority takes over regulation of pre-paid funeral plans? Using your money to make a difference – the impact that green or eco-friendly pensions can have on combating climate change. And financial lessons for cub scouts, following the launch of their Money Skills Activity Badge. GUESTS: Philippa Hann - specialist financial services litigator at Clarke Willmott solicitors Stefanie Tremain- Director at Blick Rothenburg Sheldon Mills - Executive Director for Consumers, FCA Tony Burdon – CEO Make My Money Matter Jeannie Boyle - Chartered Financial Planner and executive director of EQ Investors Presenter: Paul Lewis Reporter: Dan Whitworth Production Co-ordinator: Janet Staples Researcher: Stefania Okereke Producer: Joe Kent Editor: Alex Lewis
Jul 10, 2021
Young entrepreneurs
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What help and support is available to people with a business dream? How do you develop the skills you need to run your own business? We hear from some entrepreneurs about the experience of turning their ideas into reality. To share your experiences and any questions e-mail: moneybox@bbc.co.uk Presenter Louise Cooper is joined by an expert panel: • Lisa Wardlaw, College Delivery Manager, Young Enterprise Scotland • Julian Hall, founder, Ultra Education • Alison Edgar, The Entrepreneur's Godmother Presenter: Louise Cooper Producer: Diane Richardson Production Co-ordinator: Janet Staples Editor: Alex Lewis
Jul 07, 2021
Google’s investment ad crackdown
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Google is cracking down on financial-scam adverts in the UK, but will it work? Campaigner Mark Taber tells us what needs to be done to stem the millions of pounds lost to bogus investment schemes each year. It was reported this week that the financial regulator has banned one of the biggest crypto currency exchanges from operating in the UK. Jannah Patchay, founder of Markets Evolution, and Jason Deane – a consultant for Luno, explain why those reports were wrong. Park Christmas Savings, one of the UK’s most popular savings clubs says it will review its refund policy following a Money Box investigation. And the push for Plain Numbers – why just a few small changes to the way financial information is displayed can dramatically increase customers’ understanding. Mike Ellicock explains the thinking behind his campaign. Presenter: Paul Lewis Reporter: Dan Whitworth Production Co-ordinator: Janet Staples Researchers: Stefania Okereke and Anita Langary Producer: Joe Kent Editor: Alex Lewis
Jul 03, 2021
Community Energy Projects
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Would you like to generate your electricity through a local, renewable energy project rather than buying it from a big supplier? In this episode, Adam Shaw and guests consider the costs and practicalities of setting up and running community-led energy projects, do such initiatives make financial and environmental sense? Joining Adam are: Jodie Giles, head of community and local energy at Regen Tanuja Pandit, director of Power Up North London Steve Shaw, the director of Power for People If you've a story or view to share we’d love to hear from you, e-mail moneybox@bbc.co.uk Presenter: Adam Shaw Producers: Diane Richardson and Paul Waters Editor: Alex Lewis
Jun 30, 2021
Left behind by the decline of cash
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Should the government force banks to guarantee everyone access to cash? Age UK warns that despite the rise of digital payments, millions of people still rely on cash and the charity says it should be seen as an essential service - like electricity, water, or the post. Barclays bank is to repay millions of pounds to customers miss-sold loans to pay for a timeshare scheme in Malta, but hundreds of others say they should be getting their money back too. The UK’s biggest insurance firm and a major housebuilder have agreed to refund customers who have overpaid for freeholds and ground rents. It’s a major breakthrough for some leaseholders but will the industry follow suit. And one listener tells us his story of emerging from the black hole of debt. If you've been affected by any of the issues in this programme, you can find a list of support organisations at bbc.co.uk/actionline GUESTS: Joel Lewis - Policy Manager Age UK Sian Williams - Director of Policy at the anti-poverty charity Toynbee Hall, Sebastian O’Kelly - Leasehold Knowledge Partnership Presenter: Paul Lewis Reporter: Dan Whitworth Production Co-ordinator: Janet Staples Researcher: Stefania Okereke Producer: Joe Kent Editor: Alex Lewis
Jun 26, 2021
MBL: Covid weddings
1750
Arranging your wedding or civil partnership during Covid can be very tricky, especially as rules and restrictions change. But what are your rights if your plans are disrupted? Can you cancel and get a refund if your guest numbers are cut, you're told not to dance, or people - perhaps close family - are not able to attend because of changes to rules? Should you expect to be able to postpone without penalty? Can venues hang on to part of what you've paid up front? Is there any point in getting wedding insurance? Our panel of experts can advise: Pran Bhanot, litigation solicitor and wedding specialist at Meaby & Co. Jemma Cox, Lead Officer for Civil Law at the Chartered Trading Standards Institute. Wedding planner Jessie Westwood of Studio Sorores, who is also part of the #WhatAboutWeddings campaign. We also hear from Hamish Shephard of the BrideBook app and our listeners' experiences. Presenter: Felicity Hannah Producer: Paul Waters Production co-ordinator: Janet Staples Editor: Alex Lewis
Jun 23, 2021
The race to avoid stamp duty
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Thousands of people are struggling to complete the purchase of their new home before a big rise in Stamp Duty begins on the first of July in most of the UK. High street banks are told they are wrongly denying compensation to victims of fraud and they’ve been given a timetable to change their procedures. And grieving families could be paying hundreds of pounds too much for a funeral because firms do not display their prices clearly. Presenter: Paul Lewis Reporter: Dan Whitworth Production Co-ordinator: Janet Staples Researcher: Stefania Okereke Producer: Helen Grady Editor: Alex Lewis
Jun 19, 2021
MBL: Trading in stocks and shares
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Low interest rates on savings has made many people consider putting money built up during the pandemic into stocks and shares in the hope of higher returns. But what do you need to know BEFORE you make that first trade? We explore the risks, how to navigate the jargon and - most importantly - whether this type of investment is really for you. Do you have an experience you'd like to share? Email us: moneybox@bbc.co.uk. Expert panel: - Susannah Streeter, Senior investment and markets analyst, Hargreaves Lansdown - David Stevenson author of “Investing in shares for dummies” and Adventurous Investor column, Financial Times Presenter: Charmaine Cozier Producer: Rumella Dasgupta Production co-ordinator: Janet Staples Editor: Alex Lewis
Jun 16, 2021
Bitcoin or Britcoin?
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Bitcoin or Britcoin? The Bank of England has published the results of its consultation on creating a new central bank digital currency – and also the prospect of regulating other commercial digital currencies – so-called “safecoin”. We hear from the Bank’s deputy governor, Sir Jon Cunliffe and from cryptocurrency expert Kate Baucherel. Four years after the Grenfell Tower fire in which 72 people died, leaseholders living in tower blocks affected by the cladding crisis have started receiving and paying bills, sometimes for tens of thousands of pounds. The money is to pay for work to make the buildings safe. For homes in buildings under 18 metres high, which don’t qualify for a share of a £5 billion government fund, the bills can be huge. In February, Communities Secretary Robert Jenrick said there would be a loan scheme to help those people pay, and that it would be capped at £50 a month. But so far there’s no sign of the loans, nor much indication of when they might appear. We hear from a leaseholder facing payment demands now. And solicitor Liam Spender, of the Leasehold Knowledge Partnership, tells us what the options are for those affected. It’s about to get easier for people with problem debt to freeze their repayments and even write off what they owe. The rules on Debt Relief Orders are changing in England and Wales at the end of this month, and will increase the number of people eligible to apply. Sam Nurse, director of the Money Advice Hub, explains the details. Presenter: Felicity Hannah Producer: Paul Waters Reporter: Dan Whitworth Researcher: Stefania Okereke
Jun 12, 2021
MBL: Hospitality staff shortage
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Pubs, bars, cafes and restaurants in England Wales, Northern Ireland and parts of Scotland are now open for indoor business. But there’s growing concern about the numbers of vacancies across the hospitality sector. According to trade body UK Hospitality there is a shortfall of almost 200,000 workers. If you run a hospitality business, how difficult are you finding it to get staff? Are you a worker who’s left the sector to look for employment elsewhere? Let us know your experience: moneybox@bbc.co.uk In recent years the hospitality industry has seen a massive growth as more and more of our disposable income has been spent eating out. Could these staffing problems bring this trend to an abrupt end? With many hospitality businesses struggling during the pandemic - despite government support -staff have had to be laid off. Continuing lockdown uncertainty also hasn’t helped. Expert panel: Kate Nicholls - CEO at trade body UK Hospitality Gerwyn Davies - Senior Labour Market adviser at Chartered Institute of Personnel and Development Presenter: Louise Cooper Researcher: Anita Langary Producer: Rumella Dasgupta Production Co-ordinator: Janet Staples Editor: Alex Lewis
Jun 09, 2021
DWP urged to rethink the two child Universal Credit cap
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Children’s Commissioner for Wales Professor Sally Holland explains why she, along with the Commissioners for Scotland and Northern Ireland, want the DWP to drop a Universal Credit entitlement rule introduced by the coalition government in 2017. It only provides support for a maximum of two children with a few specific exceptions. Money Box reporter Joice Etutu hears from some of the thousands of people who have received random cheques from HSBC Banking Group. Amounts vary from tens to thousands of pounds. They’re still also being sent out to the group’s M&S Bank, first direct and John Lewis Finance customers who had arrears on loans between 2010 and 2019. Many thought it was a scam, but it’s not. EU citizens who want to continue living in the UK are in danger of missing a crucial deadline which could see them lose access to benefits and the right to work. June the 30th is the last date to apply for the EU settlement scheme which allows people to retain their legal status post Brexit. However there’s concern many won’t realise they have to do it. Guest: Kate Smart, Chief Executive of the charity Settled. The ban on bailiff-enforced evictions in England was an emergency measure to protect renters in arrears related to the pandemic. It ended this week so where does that leave renters who are still having money problems and what other changes might be on the way for them - and their landlords? Meera Chindooroy, Deputy Director of Campaigns, Public Affairs & Policy for the National Residential Landords Association and Chris Wood Assistant Director of Policy at Shelter discuss. Presenter: Paul Lewis Reporter: Joice Etutu Researcher: Stefania Okereke Producer: Charmaine Cozier Editor: Alex Lewis
Jun 05, 2021
How to complain and get results
1735
What are you rights when making a complaint? How do you make sure you escalate your grievance to the right person? What difference can social media make in getting your grumble seen and sorted? Adam Shaw is joined by Martyn James from Resolver, a free, independent issue resolution service. and Alicia Alinia , Managing Director, Consumer Legal Services at the law firm, Slater & Gordon. Producer Smita Patel Editor Alex Lewis
Jun 02, 2021
Continuing problems applying for National Insurance Numbers
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A Money Box listener has been refused work by two employers because he was unable to provide his National Insurance Number despite the Department for Work and Pensions saying individuals can start work without one. Last year we reported that people coming to the UK with the right to work weren’t able to obtain a National Insurance Number because the government had stopped issuing them. People can now apply - but that process takes up to 16 weeks and trying to get work in the meantime can be tough. Paul Lewis talks to Jonathan Reynolds MP, Labour’s Shadow Secretary of State for Work and Pensions. National Savings & Investments apologises to more than 14,000 customers after it changed the terms and conditions on a savings product without telling them. We hear from Gary Rycroft, a partner at Joseph A Jones solicitors. The regulator clamps down on insurance firms who cut prices for new customers while quietly increasing them for loyal ones. Michael Sicsic, managing director of financial services consultancy Sicsic Advisory, and a former head of supervision for general insurance at the FCA explains all. And this week a judge rejected a 'scheme of arrangement' offer by Amigo Loans Limited to missold customers. What happens now? Paul talks to Sara Williams, founder of the debt advice website Debt Camel. Presenter: Paul Lewis Researcher: Sowda Ali Production co-ordinator: Brenda Brown Reporter: Dan Whitworth Producer: Ben Carter Editor: Alex Lewis
May 29, 2021
Apprenticeships
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Apprenticeships allow you to earn money as you study for qualifications and gain practical experience on the job. There's a wide range of careers and industries to choose from but a recent Ofsted report said that 10% of apprenticeships are inadequate, so how do you find a good quality scheme to help you develop the skills you need to succeed? On Wednesday's programme Adam Shaw speaks to apprentices and employers about their experiences and ambitions and we'd love to hear from you too. If you're interested in becoming an apprentice or you're an employer who'd like to hire apprentices e-mail moneybox@bbc.co.uk now. Presenter: Adam Shaw Producer: Diane Richardson Editor: Emma Rippon
May 29, 2021
MBL: Financing Electric Vehicles
1725
One in four of us is considering buying an electric car, according to the energy regulator Ofgem. So, what are the finances of going electric? They often cost more to buy but the claim is that they can be cheaper to run. Adam Shaw and guests discuss the cost of buying, insuring, charging an electric vehicle and the tax breaks you get if you buy or lease an electric car through a business? Adam is joined by Ginny Buckley, founder of electrifying.com, an electric car advice site & Hayley Jay, business specialist sales, from the car dealership Furrows. And we hear from listeners about their views on electric vehicles. Producer Smita Patel Editor Alex Lewis
May 26, 2021
FCA to force firms to treat customers better
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Financial firms are being told they will be forced to treat their customers better under plans by the regulator for a new “Consumer Duty”. It will set down a higher level of consumer protection that firms will have to follow. The consultation on the plans has just been published and the new rules should be in force by the middle of next year. Paul Lewis talks to Nisha Arora, Director of Consumer and Retail Policy at the Financial Conduct Authority. Money Box continues to get complaints from customers who have current accounts with the online firm Pockit. They tell us that the money in their accounts - often thousands of pounds - has been frozen, sometimes for months. Virraj Jatania, Pockit’s founder and Chief Executive, provides some answers. Every month millions of people in the UK use the social media platform TikTok. It specialises in short videos normally made by individuals on their mobile phone and edited to music. The videos cover everything from comedy to dance to money. But we hear about concerns that these videos encourage young people to get into bad money habits. Presenter: Paul Lewis Researcher: Sowda Ali Reporter: Dan Whitworth Production co-ordinator: Janet Staples Producer: Ben Carter Editor: Alex Lewis
May 22, 2021
MBL: Mortgages & the Pandemic
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Buying a house with a mortgage is one of the biggest commitments we make in life. The pandemic has seen households managing lower, unpredictable incomes with furlough and government grants on offer. What effect has that had on lenders and their decisions to approve or decline applications? If you’re trying to get one or switch to a better deal - how are you finding it? What new mortgage products are banks and building societies now offering borrowers? Charmaine Cozier is joined by: Runouska Dass, Independent mortgage broker Keith Barber, Director of Business Development, the Family Building Society Producer Smita Patel Editor Alex Lewis
May 19, 2021
Difficulties claiming Personal Independence Payment benefit
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Many people on Disability Living Allowance are rejected when they are assessed for the newer benefit Personal Independence Payment (PIP). Paul Lewis hears about some of the experiences of claiming PIP and discusses with Daphne Hall, vice chair of the National Association of Welfare Rights Advisers and Dr Jim McCormick, chair of the Disability and Carers Benefits Advisory Group. More than 100,000 couples in the UK divorce each year — around 40% of marriages. It is over 20 years since divorcing couples could bring the value of pensions into the pot when they share their assets. But only one out of every eight cases take pensions into account as part of the financial settlement. So why is pension sharing at divorce forgotten in so many cases? Paul Lewis speaks to Jo Edwards, head of Family Law at Forsters. Up to a quarter of a million people over the age of 70 get no state pension - but around half of them could. Former pensions minister Steve Webb explains all. It’s nearly three months since we first reported that people were suffering weeks of delays when they try to access their pension funds invested with Prudential. Since then those weeks of delays have turned into months… and still the problems continue. Dan Whitworth investigates. Researcher: Anita Langary Production co-ordinator: Janet Staples Reporter: Dan Whitworth Producer: Ben Carter Editor: Alex Lewis
May 15, 2021
MBL: The Cost of Pets
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Last year families spent nearly £7 billion on their furry friends. Pet ownership has soared and so has the number of services on offer for the modern-day pooch. Felicity Hannah and guests discuss the rising costs of buying a pet, keeping it well & safe, whether to insure it and the demand to cater for all their needs from luxury food to care day. Producer Smita Patel Editor Alex Lewis
May 12, 2021
Is new guidance on selling high rise flats fit for purpose?
1816
Mortgage providers are refusing to follow new guidance intended to help hundreds of thousands of people who are unable to sell or re-mortgage their flats because of the cladding crisis. The Royal Institution of Chartered Surveyors, RICS, issued the guidance to its members across the UK just two months ago. But Money Box has learned that despite being involved in preparing the guidance, many lenders aren’t following it - leaving people struggling to sell because buyers can’t borrow the money they need. Welfare benefits expert, Anna Stevenson from Turn2us outlines how people on Universal Credit will be able to get cheap broadband and some free calls from June 1st and discusses other discounts on utilities for people on benefits. National Savings & Investments does not use two factor authentication when you log on to your account. Is that a security risk? Paul Lewis talks to Adenike Cosgrove, a cyber security strategist at Proofpoint. And nearly two million workers who do more than one part-time jobs are excluded from being automatically enrolled into a works pension - but many are not aware they can join anyway. Pete Glancy, Head of Pensions Policy, at Scottish Widows explains the rules. Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Sowda Ali Production co-ordinator: Janet Staples Producer: Ben Carter Editor: Alex Lewis
May 08, 2021
MBL: Personal Banking and the Pandemic
1943
The Covid-19 pandemic has placed a huge amount of pressure on banks and customers alike. How have you - and your bank or building society - adapted? Felicity Hannah and guests explore how the Covid-19 pandemic has reshaped the way we manage our money and whether those changes are here to stay. E-mail moneybox@bbc.co.uk with your personal banking stories, questions and experiences. Have you changed your banking habits? Has your access to support, products or services altered? What is your bank or building society doing well and what could be done better? Joining Felicity are: - Julie Ann Haines, CEO Principality Building Society - Alex Neill, CEO of Resolver complaints website - James Daley, consumer campaigner and founder of Fairer Finance Presenter: Felicity Hannah Producers: Smita Patel and Diane Richardson Editor: Alex Lewis
May 05, 2021
How does the Direct Debit Guarantee Scheme work?
1975
9 in 10 of us use direct debits to pay some or all of our regular bills. 4.5 billion payments were processed in the UK in 2019. It’s a simple way to pay - you sign a mandate with a business or organisation and they take agreed amounts on a specified date. They come with a guarantee which protects you if payments are taken mistakenly. Or at least that’s what a Money Box listener thought when a payment for his gym membership went wrong. Cryptocurrencies like Bitcoin and Ethereum have soared in value beyond any other asset. Ten years ago one Bitcoin was worth one US dollar - today one is worth 53,000 US dollars - nearly £42,000 pounds. One big concern with buying, storing, or selling cryptocurrencies is how secure it is. Paul Lewis talks to an investor who discovered £11,000 had gone missing from his account, as well as cryptocurreny expert Kate Boucherel. Last week the High Court ruled that high cost lender Provident could move forward with a scheme to pay redress to customers to whom it had mis-sold loans. Provident has said that it can't afford to pay customers with valid claims the full amount of compensation they should receive - despite other parts of its business being very successful. Paul talks to Sara Williams, founder of the debt advisor website Debt Camel. Presenter: Paul Lewis Researcher: Sowda Ali Reporter: Dan Whitworth Production co-ordinator: Janet Staples Producer: Ben Carter Editor: Alex Lewis
May 01, 2021
Dementia & Money
1949
Adam Shaw looks at dementia and money. Producer Smita Patel Editor Alex Lewis
Apr 28, 2021
Can number spoofing be stopped?
1521
The regulator Ofcom tells Money Box people shouldn’t trust Caller ID. It says the spoofing of numbers can be stopped, but to do so will take years. Spoofing has been used by fraudsters to convince thousands of people they are being called by banks or HMRC and trick them into handing over tens of thousands of pounds. It's more than two years since the collapse of London Capital and Finance where investors lost £237m. This week the government announced a new scheme in which almost 9,000 people will get some of their money back. Why do many banks charge 39% interest on overdrafts but pay less than 1% on savings? Listener Edwyn describes the difference as ‘extraordinary’ and ‘scandalous.’ Paul talks to Sarah Coles, personal finance analyst at Hargreaves Lansdown. And what happens to your pension if you die before drawing it? Romi Savova from PensionBee explains. Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Sowda Ali Producers: Ben Carter and Joe Kent Editor: Alex Lewis
Apr 24, 2021
Problem Gambling
1726
Have you been tempted by a quick cash win, a jackpot prize or the challenge of finding a winning betting strategy? There are many forms of gambling available online and in person to engage and entertain us but when does a gambling hobby become a personal and financial problem? On Wednesday's Money Box Live Charmaine Cozier and guests explore the enticements that lure you in, lead to compulsion and where to get help. What are the symptoms of problem gambling and the steps to recovery? Joining Charmaine are: Anna Hemmings, CEO of Gamcare Matt Gaskell, Clinical Lead at The NHS Northern Gambling Service If you’ve a question or an experience you’d like to share e-mail moneybox@bbc.co.uk now Presenter: Charmaine Cozier Producer: Diane Richardson Editor: Alex Lewis
Apr 21, 2021
MPs demand action on IR35
1953
The Loan Charge All-Party Parliamentary Group has called on the Government to take urgent action to address the exploitation of some contractors, in a new report. MPs are also demanding a government-backed independent review into how the contracting market operates, to ensure contractors are paid and taxed fairly for the work they do. Paul talks to an IT project manager who barely avoided bankruptcy after an unexpected six-figure tax bill and Ruth Cadbury, co-chair of the Loan Charge APPG Group. How do banks protect vulnerable customers and protect their money from criminals? We hear one victim’s story about how she had tens of thousands of pounds stolen not once, but twice and how her bank failed to keep her money safe. Paul talks to Tamlyn Edmonds, specialist fraud prosecutor with Edmonds, Marshall, McMahon. A pilot scheme with a new approach to improve support for people with health and financial problems is being launched in Lambeth and Southwark in South London. If it's successful there are hopes it will be rolled out nationally. Paul talks to two of the people involved - Damon Gibbons, Executive Director of the Centre for Responsible Credit and Gay Palmer, a nurse and social prescriber. And in our podcast available from 2pm on Saturday you'll be able to listen to Anna Bowes from Savings Champion talking with Money Box listener Elettra about how to find the right savings account in a market with hundreds of different options. Presenter: Paul Lewis Researcher: Sowda Ali Reporter: Dan Whitworth Production co-ordinator: Sacha Cowlam Producer: Ben Carter Editor: Alex Lewis
Apr 17, 2021
Remote Working
2192
Working from home is changing the way we think about where we base our life and careers, but how remote can we be from our business or office? Can you live and work hundreds of miles away from your employer and what could that mean for your personal life and finances or for the company you work for? Whether you’re an employee or an employer we’d love to hear from you, e-mail moneybox@bbc.co.uk now with your thoughts, questions and experiences. Joining the conversation with presenter Felicity Hannah at 3pm on Wednesday 14 April are Neil Carberry, CEO at the Recruitment and Employment Confederation and Jodie Hill, Director at employment law firm Thrive Law. Presenter: Felicity Hannah Producer: Diane Richardson Editor: Emma Rippon
Apr 14, 2021
Why is the state pension so complicated?
2204
More than 200 pensioners responded to a request to tell us how much their state pension was. They were nearly all different amounts. Next week the basic pension is rising to £137.60 a week and the new state pension paid to younger pensioners to £179.60. But those are amounts that hardly anyone actually gets. So why are pensions - the old and the new - so complicated? Who better to answer that than two former pensions ministers. Sir Steve Webb had that job throughout the years of the coalition government and Baroness Ros Altmann for just over a year under David Cameron. Pockit is not a bank. But it does offer what it calls a current account. In fact that is a pre-paid card which customers load money onto and then can spend it almost as if it was a bank account. But some users have told Moneybox that their accounts have been locked and they they have struggled to get through to Pockit to find out what's going on. Paul talks to Martyn James, consumer rights expert at Resolver. It is now more than 90 days since the UK left the ambit of the EU at the end of the transition period. And more than one million UK people living in EU countries must adapt to the laws that apply to foreign residents. And if you have thought that maybe one day you would like to go to work or retire to an EU country what are the rules you will now have to follow? This week we look at Spain which is home to more people from the UK than any other EU country. Barry Davys is a partner in Spectrum International Financial Adviser group based in Catalunya. Researcher: Sowda Ali Producer: Ben Carter Editor: Richard Vadon
Apr 10, 2021
Divorce and separation during the pandemic
2019
There’s been a rise in the number of divorces according to the Office for National Statistics along with predictions that even more couples will split as a result of the coronavirus crisis. Many law firms are reporting huge spikes in the number of separations during the pandemic. Plans for new “no fault” divorce rules are due to come in in the next few months and will abolish the need to blame one of the parties when pursuing a divorce. But what happens to the finances during all of this? What if a couple weren’t married or owned some assets before the marriage? Presenter Louise Cooper will be joined by: Rhona Adams, partner at Morton Fraser and head of the family law team Claire Gordon, family law partner at Farrer & Co Michael Royce, senior policy and propositions manager at the Money and Pensions Service E-mail moneybox@bbc.co.uk or tweet @Moneybox now with your thoughts, questions and experiences. Producer: Darin Graham Editor: Richard Vadon
Apr 07, 2021
What might negative interest rates mean for UK banking services?
2134
Fancy earning interest on a £10,000 loan? We’ll find out about what negative interest rates mean for consumers in Denmark and what might happen if they were introduced here. Felicity Hannah talks to Niels Arne Dam, Chief Economist at Finance Denmark and Paul Pester, former CEO of TSB and currently the chair of research and ratings agency Fairer Finance. Women’s finances have been hit harder than men’s by the Covid crisis, so could that risk a widening wealth gap and how do we fix it? Maike Currie, investment director at Fidelity Investments and Professor Annamaria Lusardi, head of the Global Financial Literacy Excellence Center at The George Washington University School of Business have some ideas. And, if you’re eating too much chocolate this weekend then you’re not alone! But can that tell us anything about how you plan your pension, your investments, your savings? Or does it just mean you like chocolate? Felicity talks to Dr Pragya Agarwal, a behavioural data scientist and Claire Walsh, a chartered financial planner. Researcher: Jonelle Awomoyi Production Co-ordinator: Janet Staples Sound Engineer: Graham Puddifoot Producer: Ben Carter Editor: Emma Rippon
Apr 03, 2021
Number spoofing facilitating fraud
2733
All too often we hear about fraudsters using the phone to trick victims into handing over thousands or tens of thousands of pounds and destroying lives in the process. But how often to we get to hear an actual recording of these criminals in action? We play a recording of a fraud call in progress because a criminal made the terrible mistake of calling our Money Box reporter Dan Whitworth. Paul Lewis talks to Graeme Biggar, Director General of National Economic Crime Centre for the National Crime Agency and MP Steve Baker, who's a member of the Treasury Select Committee. The Government plans to put more regulations in place to address the widespread concerns about the poor practice and behaviour of private car parking operators. A new code of practice will be drawn up, with the system being introduced by the middle of next year. Paul talks to Steve Clark, Director of Operations and Business Development, British Parking Association. The FCA says it has no current plans to take further regulatory action against a compensation scheme set up by the guarantor loans lender Amigo - despite admitting the scheme might not be compatible with its current rules. Sara Williams, founder of the debt advice website Debt Camel, talks us through the latest developments. Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Jonelle Awomoyi Production Coordinator: Janet Staples Producer: Ben Carter Editor: Rosamund Jones
Mar 27, 2021
Debt during the pandemic
2046
A recent report by the Financial Conduct Authority (FCA) found that the coronavirus pandemic has driven more people into financial vulnerability. More adults in the UK have fallen into debt or have little capacity to ride out financial shocks, the FCA said. While furlough, other support grants and the Universal Credit uplift have helped many people avoid money problems, concerns are growing over the financial damage from multiple lockdowns, job losses, lower earnings and redundancies. How are people coping with debt during the pandemic and what support is available? Joining presenter Louise Cooper on the panel: Helen Undy, chief executive, Money and Mental Health Policy Institute Richard Lane, head of external affairs, Stepchange Colin Mathieson, from Advice Direct Scotland If you have a question about debt, please get in touch. E-mail moneybox@bbc.co.uk or tweet @MoneyBox. Producer: Darin Graham Editor: Rosamund Jones
Mar 24, 2021
Homeowners speak out on gagging clauses
1664
The government responds to Money Box’s revelation that developers are asking customers to sign non-disclosure agreements as a condition of getting problems with their new build homes fixed. We also hear from listeners asked to keep quiet - despite the denials of developers about the practice. A change in the law next month means there could be a huge rise in the number of contractors working through unregulated umbrella companies - and some of those companies are accused of withholding holiday pay and even pension payments. And thousands of those who tried to claim universal credit in the pandemic have been rejected because they live with a partner who earns too much. Presenter: Felicity Hannah Reporters: Dan Whitworth & Hannah Price Researcher: Sowda Ali Producer: Simon Maybin Editor: Rosamund Jones
Mar 20, 2021
Shopping and Covid
2236
There’s no doubt that the pandemic has changed the way we live. But what impact has a year of lockdowns and restrictions had on shopkeepers and shoppers? Has the last year broken the mould for retail? Many essential shops have been successful during the pandemic with some in suburban or rural areas doing more trade as many people work from home. As covid restrictions finally ease, will our shopping habits have changed permanently? Presenter Felicity Hannah is joined by: Kate Ancketill, founder and CEO, GDR Creative Catherine Erdly, founder of the Resilient Retail Club and advisor at Enterprise Nation Bill Grimsey, author of the Grimsey Review. If you have a question about shopping, city centres or the high street then please get in touch. E-mail moneybox@bbc.co.uk or tweet @MoneyBox. Producer: Darin Graham Editor: Rosamund Jones
Mar 17, 2021
Owners of defective new homes gagged
2079
A senior MP tells Money Box it’s “appalling” that house developers are asking some customers to sign non-disclosure agreements as a condition of fixing serious defects with new homes. A new report this week claims there are still around 250,000 mortgage “prisoners” - people trapped on high-interest mortgages. And what to do if something goes wrong when you try to buy goods and services on Instagram. Presenter: Paul Lewis Reporters: Dan Whitworth and Jonelle Awomoyi Researcher: Sowda Ali Production co-ordinator: Janet Staples Producer: Simon Maybin Editor: Rosamund Jones
Mar 13, 2021
The rise of trading apps
1676
More people are trying their hand at trading and investing using online platforms. Much of the trend is driven by trading apps, with a rise in the number of people signing up since the coronavirus pandemic hit last year. Investors can buy shares in companies and investment funds and keep track of them on their phones. Many of the apps say their services are free to use and commission-free, so how do they make money? Why have trading apps grown so quickly and what are the risks and benefits of investing this way? Presenter Charmaine Cozier is joined by: Martin Bamford, chartered financial planner and head of client education at Informed Choice and Ryan King, founder of Making Money Simple. If you're thinking about investing using an app or would like to share your experience, then please get in touch. E-mail moneybox@bbc.co.uk or tweet @MoneyBox. Producer: Darin Graham Editor: Rosamund Jones
Mar 10, 2021
Economic abuse law changes
1514
Earlier this week the Government announced that economic abuse will be a criminal offence under the Domestic Abuse Bill. The law previously only recognised abuse that took place within a relationship, not after separation. We hear one survivor's shocking tale - she was left with nearly half a million pounds of debt - and hear her reaction to the law change. Paul Lewis talks to barrister Dr Charlotte Proudman. On Wednesday the DWP revealed that 200,000 women could be in line for payouts averaging £13,500 to compensate them for the underpayment of their state pensions going back decades. The DWP estimate the bill to be about £2.7bn. Paul talks to Sir Steve Webb, former Pensions Minister and current partner at Lane Clarke & Peacock who explains why some pensioners lost out and who is likely to benefit now. The calculator Steve Webb mentions during the interview is available here - https://www.lcp.uk.com/is-your-state-pension-being-underpaid/ In the Budget the Chancellor confirmed that newly self-employed people who completed a tax return for 2019 to 2020 are now eligible for financial help. The group, which includes more than 600,000 people who became self-employed last year, were unable to access the first three instalments but they can now apply for the fourth Self-Employment Income Support Scheme grant. Paul talks through the changes with Andy Chamberlain, Director of Policy at IPSE. NatWest has become the latest high street bank/building society to launch a lottery-style savings account. With interest rates so low, is this the future? Rachel Springall, finance expert at moneyfacts.co.uk, explains Presenter: Paul Lewis Reporter: Dan Whitworth Researchers: Sowda Ali and Jonelle Awomoyi Producer: Ben Carter Editor: Rosamund Jones
Mar 06, 2021
How might the Budget affect you?
2287
Paul Lewis is joined by a panel of experts to discuss how the Budget might affect your finances. Panelists: Anita Monteith – Tax manager at Institute of Chartered Accounts in England and Wales Heather Self - partner, Blick Rothenberg Accountants Tina Riches – volunteer, Tax Aid Gareth Morgan - chief executive, Ferret You can also e-mail moneybox@bbc.co.uk or tweet @moneybox.
Mar 03, 2021
Carers call for increase in allowance
1562
Nearly a million carers will get an increase of just 35p a week from April. 939,000 people receive a benefit called Carer’s Allowance — currently £67.25 a week — for looking after another person who is severely disabled. In order to qualify people must provide for at least 35 hours a week - though most will spend considerably more time caring than that. The April rise amounts to just 1p extra per hour. This increase is in line with the rate of inflation the previous September when inflation was just half of one percent. Paul Lewis talks to the leader of the Liberal Democrats, Sir Ed Davey, and Gareth Howells, Chief Executive of the charity, Carers Trust. After last week’s item about one family’s 20 hour wait to tell HSBC about a push payment fraud which cost listener Richard £8500, Money Box asked for your experiences getting help from your bank when a theft happens. Hundreds of you were in touch. Dan Whitworth reports on what you told him and Paul talks to Tom Keatinge who is Director of the Centre for Financial Crime and Security Studies at Royal United Services Institute. One of Britain’s largest insurers has admitted long delays following instructions from customers to access their pension savings when they retire. Money Box received several complaints about the weeks and weeks it is taking for customers to get hold of their own money. Paul talks to Romi Savova, Chief Executive of Pension Bee. Presenter: Paul Lewis Reporter: Dan Whitworth Researchers: Sowda Ali and Jonelle Awomoyi Producer: Ben Carter Editor: Rosamund Jones
Feb 27, 2021
Managing someone else's money
1807
Who will take care of your affairs if you can't and how do you go about giving someone the right to manage your money? It can be a big step for everyone involved but setting up a power of attorney is one way to allow someone to control your money and personal needs. One or more people can help with dealing with your bank, paying your bills, and arranging care. But what if an individual doesn't have the mental capacity to grant power of attorney and what can you do if you're concerned that a relative's finances aren’t being managed responsibly? Presenter Felicity Hannah is joined by: Sandra McDonald, former public guardian for Scotland Melinda Giles, partner at Giles Wilson Solicitors Sarah Murphy, associate director for advice, information & training at ReThink We’d love to hear from you if you’re thinking about letting someone else manage your money or if you’d like to share your experience as an attorney. Please get in touch: moneybox@bbc.co.uk or tweet @MoneyBox. Producer: Darin Graham Editor: Rosamund Jones
Feb 24, 2021
Delays on bank's fraud line
2356
The impact long delays have when customers repeatedly call their bank's fraud line. Money Box hears about wait times of hours and hours. Paul Lewis explores why consumers are being asked to pay additional costs on online goods they have bought from overseas and why students are fighting not to pay for rooms they don't use during lockdown. In the podcast he also interviews the head of The Business Banking Resolution Service, which began operating this week. Presenter: Paul Lewis Reporter: Dan Whitworth Researchers: Sowda Ali and Jonelle Awomoyi Production co-ordinator: Janet Staples Producer: Ben Carter Editor: Rosamund Jones
Feb 20, 2021
Renting during the pandemic
1988
Almost half a million UK households are facing rent arrears according to a report from the Resolution Foundation published this week. That's in large part the result of people losing their jobs or losing pay during the pandemic. The eviction ban, which had been due to expire, has now been been extended. Louise Cooper and her panel of guests consider the impact that the end of the ban will eventually have on the rental market. They will also consider the size and severity of the property maintenance backlog that has built up over the past year and answer other questions from tenants and landlords. Contributors: Sara Stephens, partner Anthony Gold Solicitors John Stewart, deputy director policy and research National Residential Landlords Association Ruth Ehrlich, policy manager Shelter Presenter: Louise Cooper Producer: Darin Graham Editor: Rosamund Jones
Feb 17, 2021
Credit ratings
2233
Data processing and other mistakes led to huge financial costs for one Money Box listener whose credit rating went into freefall. Paul Lewis hears what went wrong and asks how similar problems might be avoided in the future. Also, unmarried parents still not being bereavement benefits to which the High Court has said they are entitled and Money Box reporter Lauren Moore looks into your refund rights on sale items. Presenter: Paul Lewis Reporters: Dan Whitworth and Lauren Moore Researchers: Sowda Ali and Jonelle Awomoyi Production Co-ordinator: Janet Staples Producer: Ben Carter Editor: Rosamund Jones
Feb 13, 2021
MBL: Working abroad
1654
Working from home has become more commonplace since the start of the coronavirus pandemic. With changes to the world of work, are you allowed to pack up your home office and work remotely in another country? Where should you pay tax? What about your employment rights? Has Brexit changed anything? Charmaine Cozier and guests look at the implications you might face if you’re working outside the UK. We'd love to hear your questions and experience. E-mail moneybox@bbc.co.uk now. Producer: Darin Graham Editor: Rosamund Jones
Feb 10, 2021
Caravaners denied refunds on fees
1851
Electricity and gas bills will rise in April by an average £96 a year - an increase of 9 per cent at a time when inflation is less than 1 per cent. Ellen Fraser, energy specialist at Baringa Partners explains why. Static caravan owners are paying £5000 a year or more in holiday park fees. But they have been unable to visit them during the lockdowns and say that they have been denied refunds on their annual bills. Paul Lewis talks to Gary Rycroft, a partner with solicitors Joseph A Jones and Ros Pritchard, Director General of the British Holiday & Home Parks Association. Barclays bank is refusing to refund the costs incurred by a listener after it wrongly told her it had not sold her a payment protection insurance policy (PPI). We hear from Alex Neil, Chief Executive of the consumer complaints website, Resolver. And Paul asks if firms that sell solutions to people in debt are more concerned about generating fee income than helping their customers. Sara Williams, who founded the debt advice website Debt Camel, talks through the issues. Presenter: Paul Lewis Reporter: Dan Whitworth Researchers: Darin Graham and Sowda Ali Producer: Ben Carter Editor: Rosamund Jones
Feb 06, 2021
Financial Abuse
2015
How do you recognise and bring an end to financial abuse? Maybe you’ve spotted that a relative is no longer eating properly, heating their home, or that money and jewellery has gone missing. Or perhaps somebody close to you is taking money, trying to take control of your bank account or even suggesting you should change your will. How do you tackle such difficult personal issues and suspicions? Paul Lewis and guest will be here to answer your questions about protecting yourself or a loved one from financial abuse on Wednesday’s Money Box Live. Joining Paul will be: Veronica Grey, Elder Abuse Charity, Hourglass Gary Rycroft, Solicitor & Partner, Joseph A Jones & Co Sandra McDonald, former Public Guardian for Scotland E-mail your experiences and questions about financial abuse to moneybox@bbc.co.uk Presenter: Paul Lewis Producer: Diane Richardson Editor: Emma Rippon
Feb 04, 2021
MBL: Fraud
1675
Fraudsters and scammers are always finding new ways to part you from your money, pressurising you to make a hasty decision or tricking you into sharing personal information. Fake investment firms took around £78m from UK consumers last year according to fraud reporting centre Action Fraud and now warnings are being given about Covid-19 vaccine scams. On Wednesday's programme Adam Shaw and guests will look at how to spot financial fraud and what to do if you've been taken in by these convincing criminals. We'd love to hear your questions and experience so e-mail moneybox@bbc.co.uk now. Presenter: Adam Shaw Producer: Diane Richardson Editor: Rosamund Jones
Feb 03, 2021
Self-employment income support scheme discrimination claims
2112
The Chancellor, Rishi Sunak, is being taken to court by mothers who claim the self-employed income support scheme discriminates against them. That's because they took maternity leave during the period their profits were assessed. The government currently calculates how much a self-employed person should receive in their grant, which covers lost profits during the pandemic, by looking at a three year average. And the maternity discrimination charity, Pregnant then Screwed, claims this disadvantages mothers whose average profits were hit because of time taken out from work. Paul Lewis talks to one of the mothers affected and speaks to Anna Dews from solicitors Leigh Day. A record one billion pounds will be spent next year on compensating customers of financial miss-selling by firms that have gone out of business, according to a forecast in The Financial Services Compensation Scheme Plan and Budget for 2021/22. The cost is more than a third higher than was paid out this year and that was over a third higher than last year’s total. It has just about doubled over three years. What's going on? Paul Lewis talks to FSCS Chief Executive, Caroline Rainbird. Nearly two months after Money Box first reported that the DWP was wrongly telling thousands of people that they owed it hundreds of pounds, Money Box continues to hear from listeners who say it is still going on. The Government told Money Box before Christmas that it had sorted the problem out. But Dan Whitworth talks to one woman who lost £1400 in December. The self assessment tax deadline has been extended to 28 February, so if you file after the original deadline of 31 January , the £100 penalty can be avoided. But the tax does still needs to be paid by the end of this month, not February. Confused? Don't worry because Heather Self, tax partner at Blick Rothenberg explains all. Presenter: Paul Lewis Producer: Ben Carter Reporter: Dan Whitworth Researchers: Darin Graham and Sowda Ali Editor: Rosamund Jones
Jan 30, 2021
Travel
2109
Stay at home is the current advice but travel companies are reporting a surge in holiday bookings from those hoping for adventure later this year. Others may have rebooked a trip which was cancelled last summer but be uncertain about whether they can or should go. What happens if your trip is cancelled again and what should you consider if you need or hope to travel safely when restrictions ease? On Wednesday’s programme Adam Shaw and guests will answer your questions about travel rules, rights and refunds. e-mail moneybox@bbc.co.uk now. On the panel are: Rory Boland, Travel Editor, Which? Jill Starley-Grainger, Editor, JetsetJourneys Presenter: Adam Shaw Producer: Diane Richardson Editor: Rosamund Jones
Jan 27, 2021
Students left without access to student finance
1892
Tens of thousands of students are being denied access to student funding despite a Government pledge in 2013 to change things. The delay to an 'alternative' student finance scheme would enable thousands of Muslim students to fund their university education every year. A damning report into how the Financial Conduct Authority has acted on pensions transfers. Many who've taken bad advice may have no recourse to compensation. Money Box has learnt that since the pandemic started last year thousands of people have been refused Universal Credit because they have over £16k in savings. We hear from someone who claims this rule has put her home deposit back by 10 years. In the podcast we are joined by Martin Lewis with an update on the fourth slice of the Self Employment Income Support Scheme. Presenter: Paul Lewis Producer/reporter: Alex Lewis Producers: Darin Graham and Ben Carter Editor: Rosamund Jones
Jan 23, 2021
MBL: Leasehold Reform
2015
What could the new plans for leasehold reform mean for you? Housing Secretary Robert Jenrick has announced what he calls the biggest reforms to English property law for 40 years, making it easier and cheaper for leaseholders to buy their freehold or extend their lease and introducing Commonhold tenure. On Wednesday's programme Felicity Hannah and guests take a look at the new proposals and ask how the system works in Scotland, where leaseholds were abolished in 2004. On the panel: Alan Cook, Partner, Pinsent Masons, Glasgow Sebastian O’Kelly, CEO, Leasehold Knowledge Partnership Dona Awano, Solicitor, Commonhold and Leasehold Experts Limited We'd love to hear your questions and experiences so e-mail moneybox@bbc.co.uk now to join the conversation. Presenter: Felicity Hannah Producer: Diane Richardson Editor: Rosamund Jones
Jan 20, 2021
Getting your credit balance back from your energy supplier
1741
If there is a hundred pounds or more credit on your electricity or gas account you can get it back. We tell you how to do it and explain what the situation is if the firm has gone bust. Simon York is the man in charge of tackling fraud at Her Majesty’s Revenues & Customs. We find out how much of the furlough grants have been lost to criminals. What happens to drivers whose car is parked on the street but can’t afford to get it taxed or MOT’d? And the man who asked his insurer a question and the answer cost him £350. Presenter: Paul Lewis Reporter: Ben Carter Researcher: Sowda Ali Producer: Alex Lewis Editor: Rosamund Jones
Jan 16, 2021
MBL: Cryptocurrencies
1872
Bitcoin values again capture the headlines, some central banks are developing their own digital currencies and PayPal and Facebook are entering the market. Digital currencies are evolving rapidly but what do you need to know before you consider buying, storing or selling cryptocurrencies? On Wednesday’s Money Box Live, Louise Cooper and guests discuss the development and the risks of digital currencies and we'd love to hear your stories too. e-mail moneybox@bbc.co.uk now with your questions and experiences. On the panel: Marcus Hughes, Coinbase UK and Europe General Manager Olinga Taeed, Visiting Professor in Blockchain, Birmingham City Business School Presenter: Louise Cooper Producer: Diane Richardson Editor: Emma Rippon
Jan 13, 2021
Brexit and your money
1926
For the first time since 1974 the United Kingdom is not part of the European Union, so how will this affect your finances? We look at the new Global Health Insurance card and explore why we might end up with better compensation for delayed flights. We also discover why some banks are closing UK accounts held by people living in the EU... and some aren't. And ask what UK pensions and benefits will be paid in future to British emigrants living in EU countries? Presenter: Paul Lewis Reporter: Ben Carter Producer: Alex Lewis Editor: Richard Vadon
Jan 09, 2021
Financial Education
2064
How good are you with money? Are you a saver, a spender or a canny investor and where did you learn those skills - from family, school, or maybe you taught yourself through the university of life? On Wednesday’s programme we want to find out what makes financial education work well, what do young people want to learn about money and how can we help them to achieve their financial goals? To share your ideas and experiences with Felicity Hannah and guests e-mail moneybox@bbc.co.uk now. On the panel: Dr Elizabeth Kilbey, Consultant Clinical Psychologist. Rebekah Kelly, Head of Education - School Age, MyBnk Stephanie Fitzgerald, Head of Young People Programmes, The Money Charity We also hear from Emma Muckalt, joint winner of Interactive Investor's Personal Finance Teacher of the Year 2020 (Primary School). Presenter: Felicity Hannah Producer: Diane Richardson Editor: Emma Rippon
Jan 07, 2021
A vision of our financial future
1649
2020 has been a tumultuous year, full of the unexpected, so what can we anticipate for our finances over the years to come? In 1998 futurologist Graeme Leach wrote a report for Barclays called ’2020 Vision’, designed to look beyond the impending millennium to life in the next 20 years. It wanted to stimulate thinking and discussion on how the future will look. Join Felicity Hannah to discover how Graeme’s predictions for 2020 have weathered and discuss with three listeners what their hopes and aspirations are for the next 20 years, what have been their successes and failures from the last 20, and what lessons can be learnt. Presenter: Felicity Hannah Producer: Alex Lewis Editor: Emma Rippon
Jan 02, 2021
MBL: Charity fundraising
2101
It’s been a tough year for charities since the global pandemic struck but many of you have come up with innovative ways to raise money for the causes you love. The closure of charity shops and the cancellation of events has greatly reduced income and many charities are also experiencing rising demands, so finding new ways to generate income has been vital. On Wednesday’s Money Box Live Louise Cooper and guests will look at charity finances and fundraising in 2020. Joining Louise are: Caron Bradshaw, Charity Finance Group Daniel Fluskey, Institute of Fundraising Robin Osterley, Charity Retail Association We’d love to hear your ideas and experiences so e-mail moneybox@bbc.co.uk now to join in with the conversation. Presenter: Louise Cooper Producer: Diane Richardson Editor: Emma Rippon
Dec 23, 2020
Regulator "flawed approach" to minibond firm
1875
A damning report by Dame Elizabeth Gloster finds that the financial regulator failed nearly 12,000 people who lost up to £237 million after an investment scheme collapsed. How have those who lost money reacted to her findings? A search through 390,000 online adverts for rented homes reveals that on two websites more than 80% discriminate against people on benefits. And concerns from the team dedicated to chasing, catching and prosecuting illegal loan sharks about the rise of people being targeted via social media. Presenter: Paul Lewis Reporters: Ben Carter and Maryam Ahmed Producer: Darin Graham Series Producer: Alex Lewis Editor: Emma Rippon
Dec 19, 2020
Rise in complaints about banks to Ombudsman
1832
Exclusive figures from the Financial Ombudsman Service show a big increase in the number of complaints about banks in relation to fraud and scams. The stats show the FOS upholds 32% of complaints on average – but when it comes to fraud and scam cases that number nearly doubles to 58%. What does the FOS think about recent reports in the press that suggests banks are trying to get out of their voluntary code to refund victims of fraud? We hear from one case study who had £13,200 stolen 18 months ago and was refused a refund, until Money Box got involved. Paul talks to Debbie Enever from the Financial Ombudsman Service In an exclusive interview Paul speaks to Alex Marsh, the UK boss of the biggest player in the Buy Now Pay Later market. The FCA is currently working on its review into BNPL as the industry braces itself for the prospect of regulation More listeners have been contacting Money Box to tell us they are being pursued for debts of over £1000 by the Department for Work and Pensions. It is trying to recover a payment they have never had from a benefit they are not claiming. We hear from some of those affected. Five major house builders are changing the way they sell new leasehold flats. Sebastian Kelly from the Leasehold Knowledge Partnership explains all. Producers: Ben Carter and Darin Graham Reporter: Dan Whitworth Editor: Emma Rippon
Dec 12, 2020
MBL: Shared Ownership
1744
If you’re priced out of the housing market, could shared ownership help you onto the property ladder? Offered by housing associations and private developers, these schemes allow you to buy a share in a property while paying rent for the portion that you do not own. Paul Lewis and guests answer your questions about the pros and cons of shared ownership. How does it work and what are the costs, responsibilities and restrictions? E-mail your questions, thoughts and experiences now to moneybox@bbc.co.uk On the panel will be: Kelly McCabe, Managing Director, TMP The Mortgage People Amy Nettleton, Chair, Shared Ownership Steering Group Giles Peaker, Housing Partner, Anthony Gold Solicitors Presenter: Paul Lewis Producer: Diane Richardson Editor: Emma Rippon
Dec 09, 2020
Fraud victims facing salary deductions
1789
We've been hearing from listeners who’ve been contacted by Department for Work and Pensions demanding repayment of Universal Credit advances that the DWP says they’ve received. The trouble is, they’ve never even applied for Universal Credit, let alone had an advance. The DWP are also contacting these fraud victims employers to deduct the money owed from their salary before investigations are completed. Two dozen people are facing the threat of redundancy because the small business they work for is being forced to shut down because it can’t get insurance. How is this possible and why isn’t the insurance market working like it should? Solicitor Merlin Batchelor talks us through his problem and Felicity talks to Martin McTague from the Federation of Small Businesses which is calling for the insurance industry and policy makers to investigate what’s going on. Savers at the UK’s government backed bank, National Savings and Investments, are struggling to withdraw their funds after the firm slashed its interest rate to next to nothing. Jill Waters, NS&I’s retail director joins us to explain what’s going on. Presenter: Felicity Hannah Reporter: Dan Whitworth Producers: Ben Carter and Darin Graham Editor: Emma Rippon
Dec 05, 2020
Payment Holidays
1621
Is taking a break from regular payments on your mortgage, credit card or a loan for example a good way to help you through financial difficulties? Charmaine Cozier asks what you should consider before deferring regular payments and whether there are alternatives or long term consequences for your money. We'd love to hear your questions, experiences and views so please e-mail moneybox@bbc.co.uk now. On the panel are: Sam Nurse, Money Advice Hub. Your Debt Doctor, Ripon Ray. James Jones, Experian. Presenter: Charmaine Cozier Producer: Diane Richardson Editor: Emma Rippon
Dec 02, 2020
Fraud in the Direct Debit system
2231
Money Box has found evidence of fraud in the Direct Debit system. We hear how Ursula, pictured with her son Phil, was repeatedly targeted. But how can you protect yourself against this fraud, once criminals use stolen personal details to drain your account? We get insight from Lisa Forte of Red Goat Cyber Security. Also - young people and hard up families are being priced out of rented homes by landlords asking for six months rent in advance. We hear from Jennie Bibbings of Shelter Cymru and John Stewart from the National Residential Landlords Association. And a breakthrough for some parents of children with learning disabilities who haven't been able to access their child's savings once they reach 18. Two child trust fund providers, OneFamily and BMO Finance, are defying government guidance and giving parents control of the money owed to their child. Normally parents have to go through a long, expensive process which may cost more than the total invested for their child in the fund. We hear the latest on this good news for some families, but also look at the plight of the many more still stuck with the old system, as their providers hang on for new guidance from the government. Plus in the Money Box Podcast Extra – the horrific case of a student in Nottingham who was assaulted and robbed – but struggled to be set free from his housing contract to recuperate at home. We hear what students can do if they feel they have to withdraw from their student accommodation contract. You can find details of the National Code for student housing and complaints process here https://www.unipol.org.uk/the-code Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Paul Waters Assistant Producer: Darin Graham Programme Coordinator: Janet Staples Editor: Emma Rippon
Nov 28, 2020
MBL: What does the Spending Review mean for you?
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As the government lay out their financial plans for the next year, Paul Lewis and our panel discuss how they will affect your money. From pay and benefits to housing and tax, the Chancellor's announcements could have a big impact on personal finances. Here to translate and dissect the Spending Review are our expert panel: Anita Monteith - Technical Lead & Senior Policy Adviser, Institute of Chartered Accountants in England & Wales Helen Barnard - Director, Joseph Rowntree Foundation Heather Self - Partner, Blick Rothenberg Email in your questions and comments on the Spending Review to moneybox@bbc.co.uk Producer: Beth Sagar-Fenton Production Co-ordinator: Janet Staples Editor: Emma Rippon
Nov 25, 2020
Parents not able to claim Test and Trace Support Payment
1769
Money Box investigates why parents who have to take unpaid leave to look after children who need to self isolate are unable to claim the £500 Test and Trace support payment. The Government wants to expand shared ownership as part of a five year housing plan. But is part renting, part buying a leasehold flat really a staircase to heaven? And why young people that the government has encouraged to pay into a Lifetime ISA account are unable to receive Universal Credit. Presenter: Paul Lewis Producer: Alex Lewis Editor: Emma Rippon
Nov 21, 2020
MBL: Record redundancies
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The UK is seeing a record number of redundancies, with the latest figures showing more than 314,000 people lost their jobs over the summer. Charmaine Cozier and our panel are here to answer your questions on all things redundancy, from legal rights to budgeting while you're out of work. Drop us a line with your thoughts or questions: moneybox@bbc.co.uk or tweet @moneybox Panel: Susie Al-Qassab - Head of Employment Law, Hodge Jones & Allen Solicitors Bukiie Smart - Founder of Save Spend Invest Presenter: Charmaine Cozier Producer: Beth Sagar-Fenton Editor: Emma Rippon
Nov 18, 2020
Warm Home Discount 'lottery'
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How do you make sure that people get advice before they cash in their pension funds early? The latest figures show that more than £2 billion was released early by nearly 350,000 people in the three months to September. Only about one in 30 of the people who take money out get guidance or advice about their decision. The Government’s answer is what it calls a ‘stronger nudge’ and on Monday it is expected to set out its plans to MPs as a new Pension Bill comes to its finale in the House of Commons. Chair of the Work and Pensions Committee, Stephen Timms MP, thinks a nudge is not enough. The Warm Home Discount gives customers on low incomes or in particular family circumstances £140 off one winter energy bill but Money Box has heard that some people who should be eligible to receive the discount are being refused because the scheme is running out of money and suppliers are tightening up the conditions. We speak to the boss of Utilita. How to talk to children about money and 19,000 investors want to know why they have not been able to get their hands on their missing millions for well over a year. Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Darin Graham Producer: Alex Lewis Editor: Richard Vadon
Nov 14, 2020
MBL: The "excluded" self-employed
2089
In the early days of lockdown the government announced support for the self-employed who'd had their work impacted - or even destroyed - by the pandemic. But it's estimated that more than a million people have been unable to claim any financial help from the scheme, and they've been in touch with Money Box in droves. Adam Shaw and our panel hear from some of those who've been stuck without government support and want to know why not, and ask what other help is out there for freelancers. Panel: Andy Chambers - Director of Policy at IPSE, the Association of Independent Professionals and the Self-Employed Tom Waters - Senior Research Economist from the Institute For Fiscal Studies Caroline Miskin - Technical Manager from the Institute of Chartered Accountants in England and Wales Producer: Beth Sagar-Fenton Editor: Emma Rippon
Nov 11, 2020
Refused a home Covid test
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A Money Box investigation has found that people across the UK are being refused home Covid tests because of their credit histories. The government uses a credit scoring database to verify the identity of those asking for the tests but that relies on people having a credit history big enough to leave a footprint. The guides on how to commit scams (and get away with it) being sold online and in plain sight on social media platforms. And the ins and outs of the new furlough as announced by the Chancellor on Thursday. Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Kafui Okpattah Producer: Alex Lewis Editor: Richard Vadon
Nov 07, 2020
MBL: Can I afford a baby?
2060
Felicity Hannah and our expert panel field questions on all things baby related - from parental leave and pay to saving for a baby, your legal rights, budgeting, dealing with unemployment and finding out what government help you can expect. Our panel includes: Laura Suter - Personal finance analyst at AJ Bell, and new parent Nick Hill - Money Advice Service Nyaradzo Nyakatawa - Legal advisor for charity Pregnant Then Screwed Producer: Beth Sagar-Fenton Editor: Emma Rippon
Nov 04, 2020
The end of furlough
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As the government’s Coronavirus Job Retention Scheme wraps up, what are your redundancy rights? And what happens if you’re on a zero-hours contract? Gym members are being pursued by debt collectors after they cancelled their direct debit for fees to gyms they couldn't go to because of the pandemic. And why are banks refusing to open accounts for newly formed charities and community groups? Presenter: Paul Lewis Researcher: Darin Graham Reporter: Kafui Okpattah Producer: Simon Maybin Editor: Richard Vadon
Oct 31, 2020
MBL: Lockdown Entrepreneurs Revisited
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Starting a business is hard, but starting one during lockdown is harder. Louise Cooper and guests revisit young entrepreneurs who made their side hustle into their 9-5 during lockdown to see how they’re getting on. They also hear from some new businesses owners looking for some help and guidance about starting and sustaining a successful company. Guests: Emma Jones, founder of Enterprise Nation Annabel Cork, founder of Make It Your Business Producer: Beth Sagar-Fenton Editor: Emma Rippon If you’ve got a story to share, do email us on moneybox@bbc.co.uk or you can Tweet us @moneybox
Oct 28, 2020
Tier 3: The last shift
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The numbers of people targeted by thieves on Instagram has sharply risen during lockdown and Action Fraud is warning Instagram users to be wary of fraudulent investment posts offering ‘get rich quick’ schemes. Criminals use the app to promote investment schemes, luring users with the promise of high returns. We speak to one man caught out. As Tier 3 coronavirus restrictions expand, we look at the support in place for workers. And it’s already estimated that nearly two million people who were not in financial difficulty before the pandemic are now struggling to pay all of their bills. Could a 'temporary' debt payment plan help them through the worst of the crisis? Presenter: Paul Lewis Researcher: Darin Graham Reporter: Dan Whitworth Producer: Alex Lewis Editor: Richard Vadon
Oct 24, 2020
Looking for work
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If you’re under 30 and struggling to be noticed by employers our panel are ready to help. Find out which industries are hiring, how to handle CV gaps and what to focus on when you get an interview. Email questions and tips to: moneybox@bbc.co.uk or tweet us @moneybox Panel: Lauren Mistry, Operations Director at Youth Employment UK John McCourt, Careers adviser with Skills Development Scotland Emlyn Evans, Adviser with Career Wales Presenter: Charmaine Cozier Producer: Beth Sagar-Fenton Editor: Richard Vadon
Oct 21, 2020
Why can't I get an NI number?
2210
Money Box has learnt that thousands of people with the right to work in the UK have not been able to access a National Insurance number. Without one they may not be able to work, open a high street bank account or claim benefits. The Bank of England has written to lenders to find out whether they are ready for a zero or even a negative Bank Rate. How likely is it and what will that mean for our savings, mortgages, and other debts? And the life insurance policy that wouldn’t pay out when a terminally ill man needed the help. Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Alex Lewis Editor: Emma Rippon
Oct 17, 2020
MBL: Mortgages for first time buyers
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Buying your first home has always been a challenge, but amid the madness of 2020 it could be harder than ever. Adam Shaw and a panel of guests answer calls from would-be first-time buyers, from the actor just starting to think about getting on the property ladder, to the social worker wondering whether shared ownership is the answer, and the dad who's seen his dream home slip away as lenders demand larger deposits. If you've a question or a story to share, do email us on moneybox@bbc.co.uk or you can Tweet us @moneybox. Producer: Beth Sagar-Fenton & Darin Graham Editor: Emma Rippon
Oct 14, 2020
Airbnb agrees to share tax data with HMRC
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People who let out property using Airbnb have been warned this week that the firm will send HMRC the details of their earnings going back to 2017. It may mean that some hosts will receive surprise tax bills. Thousands of people who invested in a mini-bond sold by a firm called Wellesley face an impossible choice next week. They must decide if they want the company to go into administration and lose everything, or vote for what is called a Company Voluntary Arrangement and lose nearly everything. When your vehicle is damaged and it is another driver’s fault it's pretty standard practice for their insurer, not yours, to sort out the repairs to your car but it has emerged that it can leave you without a right to complain or get redress when things go wrong. We speak to the MP calling for change. Presenter: Paul Lewis Producer: Alex Lewis Editor: Emma Rippon
Oct 10, 2020
MBL: Eviction Bans
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Renters could be at risk of losing their homes because of changes to the eviction ban that was brought in to protect tenants during the coronavirus pandemic. It's estimated that landlords have lost millions in rent since lockdown hit in March. What financial support and help is available and what are the different rules for England, Scotland, Wales and Northern Ireland? Louise Cooper is joined by Anny Cullum from Acorn Communities, Meera Chindooroy from the National Residential Landlords Association and Giles Peaker, a housing lawyer from Anthony Gold Solicitors. We'd love to hear your questions about renting, tenancies and evictions. E-mail moneybox@bbc.co.uk or tweet @moneybox. Presenter: Louise Cooper Producer: Darin Graham Editor: Emma Rippon
Oct 07, 2020
City's plan to end poverty in 10 years
1850
The costly experience of being unknowingly signed up to a phone competition service. We hear how one subscription cost a Money Box listener over £1,000 across 5 years. A new Sharia compliant investment fund has been launched on the London Stock Exchange. How does it work? Edinburgh - Scotland's wealthiest city - launches a plan to get rid of poverty by 2030. And hints and tips for making difficult financial decisions. Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Darin Graham Producer: Alex Lewis Editor: Emma Rippon
Oct 03, 2020
MBL: Personal Insurance
1853
The Financial Conduct Authority (FCA) say that 6 million policy holders are paying too much for their insurance premiums and that radical reforms could save consumers £3.7bn over 10 years. So how do you get the right policy at a fair price? Joining Paul Lewis to answer your questions and offer advice are: Louise O'Shea, Confused.com Graeme Trudgill, British Insurance Brokers' Association (BIBA) We'd love to hear your questions and ideas about personal insurance, e-mail moneybox@bbc.co.uk now and tweet @moneybox we'll include as many as we can in the programme. Presenter: Paul Lewis Producer: Diane Richardson Editor: Emma Rippon
Sep 30, 2020
Are car warranties worth it?
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This week the Chancellor, Rishi Sunak, revealed new measures to help stop mass job cuts in these economically uncertain times. This latest plan - the Job Support Scheme - was spurred on by the ending of the Coronavirus Job Retention Scheme (or furlough). From November, if bosses bring back workers part time, the government will help top up their wages. But there are concerns that it does nothing to assist the millions who have already missed out on government help. We also discuss whether it's worth buying a warranty on a second-hand car. One man spent £400 but was told it did not cover a £2000 repair. As businesses struggle in the Covid-19 era are they exploiting young workers by getting them to do job trials but refusing to pay them? And in the podcast the one subject that has dominated emails to moneybox@bbc.co.uk in recent months... how to get your money back for a cancelled flight, holiday, wedding, concert, football ticket, you name it. We reveal the answer. Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Darin Graham Producer: Alex Lewis Editor: Emma Rippon
Sep 26, 2020
MBL: Armed Forces Financial Help
1732
What financial support and guidance is available for serving and former members of the Armed Forces and their families? Joining presenter Charmaine Cozier to talk through some of the information, help and advice on offer are: Forces MoneyPlan The Royal British Legion The Forces Pension Society SSAFA – the Armed Forces charity If you’re a serving or former member of the Armed Forces we’d love to hear your money questions and experiences e-mail moneybox@bbc.co.uk or tweet @moneybox. Presenter: Charmaine Cozier Producer: Diane Richardson Editor: Emma Rippon
Sep 23, 2020
Ex-pat bank accounts closed due to Brexit
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Thousands of British people living in European countries have been told their UK bank accounts will be closed by the end of the year because of Brexit. Money Box has learnt that Lloyds Bank and Barclaycard have been writing to customers telling them to cut up their cards and pay off any outstanding overdrafts or debts in two months unless they can provide a UK address where they are resident. Buy now, pay later - the slogan of easy credit for generations but now it's being offered routinely in shops and online whenever you buy anything. The regulator is launching a review. A ban on evictions for residential tenants ends in England and Wales this weekend. We hear from tenants and landlords. And - in the podcast - what to do if you've ever been charged to keep hold of an old email address when you've changed broadband provider to get your money back. Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Darin Graham Producer: Alex Lewis Editor: Richard Vadon
Sep 19, 2020
MBL: Paying for University
1872
Tuition fees, loans, student jobs and financial help, whatever’s on your mind we’d love to hear your questions, dilemmas and advice so e-mail moneybox@bbc.co.uk now. Ready to guide you through university costs, student money and work will be: Tom Allingham, Save the Student. Eden Cairnie, StudentJob. Judith McMeekin, Student Money Adviser, Ulster University. Kellie McAlonan, Student Money Adviser, University of the West of Scotland. Presenter: Louise Cooper Producer: Diane Richardson Editor: Richard Vadon
Sep 17, 2020
Concern over increase in unpaid internships
1820
With fewer jobs and rising unemployment among young people Money Box has seen worrying evidence that the illegal practice of not paying interns is growing. Thousands of young people are locked out of their Government child trust funds even though they have reached 18. And would you invest in a bond backed by your local council? Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Darin Graham Producer: Alex Lewis Editor: Emma Rippon
Sep 12, 2020
MBL: Working From Home
1822
If you’ve replaced the buzz of the office with working at the kitchen table we’d love to hear how it's going. Have your work-life balance, your finances, career and productivity been affected? Does it make a difference to team working if you don't meet your colleagues face to face? What responsibilities do employers and employees need to consider and is working from home the future, or are you desperate to get back to the office? What happens if you’re asked to return to your place of work but you’d like more flexibility? Joining presenter Felicity Hannah to talk it over and discuss this changing world of work are: Alison Loveday, Employment Partner, Kennedys Law Louise Goss, Founder and Editor, thehomeworker.com David D'Souza, The Chartered Institute of Personnel and Development To join the debate e-mail moneybox@bbc.co.uk or tweet @moneybox now with your questions, views and ideas. Presenter: Felicity Hannah Producer: Diane Richardson Editor: Emma Rippon
Sep 09, 2020
The 'lost' Child Trust Funds
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From this month, young people turning 18 can access money given them by the Government in a Child Trust Fund. All children born from September 2002 were given vouchers to invest, the idea being to provide children with some savings at the age of 18, to help with the costs of university or living alone for the first time. Initially £250 was put into the account and another £250 was added when he or she reached the age of seven. For lower-income families, the payment was £500. But it's estimated about a third of eligible young people and their families have no idea these funds exist. So how do you go about finding them? The financial regulator is currently consulting on limiting the amount it has to pay out when it fails to operate effectively. Campaigners are concerned it is weakening the current consumer redress. More than two and a half million people have successfully claimed almost £8 billion from the UK government’s Self Employment Income Support Scheme. The scheme was designed to help self employed people whose businesses had suffered because of the economic crisis caused by Covid 19.. We hear from one man who found someone else had claimed his self-employment Government grant - twice! And in our podcast we get a leaseholders response to the news that four of the UK's largest housebuilders are now facing court action after "troubling evidence" was uncovered by the Competition and Markets Authority over the way they sold leaseholds. Presenter: Paul Lewis Reporter: Dan Whitworth Researcher Darin Graham Producer: Alex Lewis Editor: Emma Rippon
Sep 05, 2020
The Money Clinic: Hollie and Jay
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Eavesdrop as a couple open up to a relationship counsellor about their personal finances and their feelings. Money worries are known to put a big strain on relationships, and it can be hard to talk openly and honestly without tempers flaring or heads burying deep into the sand. In this episode, we hear Hollie and Jay in conversation with Dee Holmes, a counsellor from the relationship charity Relate. Jay has been on furlough and is now working reduced hours, but he’s still keen to save what little he has spare for a place to live with Hollie. Hollie is also keen on that idea but can’t quite seem to stop dipping into her savings to buy clothes. Can they find common ground? Presenter: Ruth Alexander Producer: Smita Patel
Aug 29, 2020
The Money Clinic: Maggie and Declan
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Eavesdrop as a couple open up to a relationship counsellor about their personal finances and their feelings. Money worries are known to put a big strain on relationships, and it can be hard to talk openly and honestly without tempers flaring or heads burying deep into the sand. In this episode, Maggie and Declan split their finances 50:50, but have significantly different living costs. Maggie spends generously on Declan and his children, but feels guilty if she spends anything on herself. They sit down with Dee Holmes, a counsellor from the relationship charity Relate, to explore why Maggie feels this anxiety, and what they both might be able to do to ease it. Presenter: Ruth Alexander Producer: Smita Patel
Aug 22, 2020
The Money Clinic: Poppy and Cliff
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Eavesdrop as a couple open up to a relationship counsellor about their personal finances and feelings. In this episode, cafe owners Poppy and Cliff return to the Money Clinic to talk to Dee Holmes, a counsellor with the relationship charity, Relate. Last summer, the Liverpool cafe owners spoke to Dee about how they could find a middle ground - Cliff’s ‘maverick’ attitude towards money was clashing with Poppy’s intense frugality. Since then, they’ve been forced to close their cafe due to Covid-19 and they want help managing the resulting financial and emotional fallout. Will they be able to get back on an even keel? Presenter: Ruth Alexander Producer: Smita Patel
Aug 15, 2020
The Money Clinic: Eve and Nick
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Eavesdrop as a couple open up to a relationship counsellor about their personal finances and their feelings. Money worries are known to put a big strain on relationships, and it can be hard to talk openly and honestly without tempers flaring or heads burying deep into the sand. In this episode, newly-weds Eve and Nick have different ideas about how joined up their finances should be. They sit down with Dee Holmes, a counsellor from the relationship charity Relate, to explore their different attitudes to money, and how they were formed. Will this bring the couple and their finances closer together? Presenter: Ruth Alexander Producer: Smita Patel
Aug 08, 2020
Coronavirus and holidays
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If your holiday plans are affected by coronavirus, what are your rights? Chaos caused by the pandemic has left travellers with many questions - about insurance, refunds and whether they can get away at all. Holidaying in a pandemic isn’t easy but sometimes cancelling isn't either. Our panel of travel experts is ready to answer your Covid-related questions. Email moneybox@bbc.co.uk or tweet @moneybox Guests: Rory Boland, Editor of Which? Travel Jill Starley-Grainger, Travel blogger from JetSet Journeys Presenter: Felicity Hannah Producer: Sally Abrahams Editor: Hugh Levinson
Aug 05, 2020
'We know apprenticeships work'
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From now, the over 75s will have to start paying for their TV licences. We speak to the BBC’s Director, Policy Clare Sumner about what the BBC is doing about the 1m pensioners who will receive demands for payment but should be exempt. In his summer statement, the Chancellor Rishi Sunak promised a bonus for employers who hire apprentices over the next six months because “We know apprenticeships work”. But the latest Ofsted figures show that 42% of apprenticeships inspected in England are either inadequate or require improvement - and that they are struggling to inspect at all due to lack of resources. Money Box speaks to the Skills Minister Gllian Keegan MP. And the debt collection firm that is demanding money from people who don’t owe it. What to do if it happens to you. Presenter: Paul Lewis Reporter: Kafui Okpattah Producer: Alex Lewis Editor: Emma Rippon + Ravin Sampat
Aug 01, 2020
Scams
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Fake emails, bogus calls, spoof texts: Fraudsters are exploiting the pandemic to fleece as many unwitting victims as they can. So how to spot a scam and keep your money safe? Join Felicity Hannah and a panel of experts offering top tips to avoid being scammed. Share your experiences by emailing moneybox@bbc.co.uk or tweet @moneybox Guests: Katy Worobec, Managing Director, Economic Crime, UK Finance Detective Sergeant Marc Cananur, Kent Police Richard Emery, bank fraud consultant, 4Keys International Producer: Sally Abrahams Editor: Emma Rippon
Jul 29, 2020
'Forced' back to work with no childcare
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During the health pandemic a fraud epidemic has been growing. The latest official crime survey found fraud accounts for a third of all crime in England and Wales. It costs the UK economy tens of billions of pounds and very often individuals many thousands of pounds. But the cost is much more than just financial. It can be emotionally and mentally devastating. Money Box has been given access to a rare recording of fraud in progress. An expert assesses what made it so believable and one of the most senior fraud investigators in the UK tells us what he's doing about this kind of financial crime. Also on the programme, the car finance customers stuck with a vehicle they cannot use and no longer own but they still have to tax and insure it. As government advice changes and people are asked to go back to work, many childcare providers remain closed. So do employers need to make any allowances? And in the podcast, will house prices go up or fall - a listener asks should he buy now or wait? Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Lizzy McNeil Producer: Alex Lewis Editor: Emma Rippon
Jul 25, 2020
MBL: Coronavirus and Universal Credit
2235
If you're claiming benefits for the first time because of coronavirus, what’s your experience? Millions of people who have lost their jobs or their income since lockdown, are having to apply for Universal Credit for the first time to help meet basic living costs. But how much do you get and how long before the money comes through? Join Paul Lewis and a panel of benefits experts offering advice on how to claim, what you might get and how to avoid pitfalls. Email your questions and stories to moneybox@bbc.co.uk or tweet @moneybox Guests: Anna Stevenson, Welfare benefits expert, Turn2Us Will Hadwen, Working Families Gary Martin, Welfare benefits specialist at Brixton Advice Centre Producer: Sally Abrahams Editor: Emma Rippon
Jul 22, 2020
Massive increase predicted in need for debt advice
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The organisation charged by the government to provide debt advice says it expects the number of people in financial difficulties to soar by 60% as the economic crisis begins to hit home. By late 2021 it expects that eight million people will have not been able to pay at least three bills in a six month period. And there are growing concerns that people with severe debt are being exploited by firms selling Individual Voluntary Agreements - a formal debt solution to pay back debts - which the firms make money from. Saving, if you can afford it. With interest rates at record lows, what is the motivation to save? Some community schemes think they have the answer. And Ofcom say it's concerned 'some customers are not being treated fairly' when it comes to being charged for keeping email addresses after switching provider - available to listen to in our podcast edition. Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Lizzy McNeil Producer: Alex Lewis Editor: Emma Rippon
Jul 18, 2020
MBL: Coronavirus and Childcare
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Schools partially closed, nurseries struggling to reopen, grandparents shielding, childminders grappling with social distancing and a lack of au pairs because of travel restrictions. Arguably the UK faces a childcare crisis. At the same time, lockdown is being lifted, the Job Retention Scheme is being wound down, and the government is urging us all back to work to rebuild our shattered economy. But how can parents work without affordable, quality childcare? And how can childcare providers deliver if they don't have the cash coming in? What help is available if you’re income’s dried up, but you still have fees to pay or overheads to settle? Louise Cooper and a panel of experts are here to answer your childcare questions. Email moneybox@bbc.co.uk or tweet @moneybox Guests: Purnima Tanuku, CEO, National Day Nurseries Association Will Hadwen, Benefits adviser from Working Families Megan Jarvie, Head of Family and Childcare at Coram Producer: Sally Abrahams Editor: Emma Rippon
Jul 15, 2020
How much of the Chancellor’s giveaway will come your way?
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As quarantine is lifted and airports get ready for summer flights, are some airlines taking advantage of people who are being offered the opportunity to rebook their flights? Earlier this week Chancellor Rishi Sunak outlined how he planned to get the economy up and running again following the harm done by coronavirus. Front and centre was a £2bn "kick-start' scheme to create more jobs for young people. But does it go far enough? Poppy and Ataysha - two young people who could be helped - tell us what they think. With Sam Windett, Chair of the Youth Employment Group. There were also big announcements on the coronavirus job retention scheme with £1000 promised for every person firms bring back to work after being put on furlough. But we hear about the furlough scheme sums that were just too tricky for one employment agency. With Lucy McLynn, Partner and Head of Employment at BatesWells. Plus stampduty, VAT and eating out. Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Lizzy McNeill Producer: Alex Lewis Editor: Emma Rippon
Jul 11, 2020
MBL: Coronavirus: Should I go to university this year?
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Online lectures yet full tuition fees; socialising at a distance and virtual fresher's events - all because of the pandemic. So is it financially worthwhile going to uni this year, if you won't be getting the university experience you’d hoped for or dreamed of? How valuable is a degree for your future earnings? Is it better to do an apprenticeship, to earn as you learn? Or ditch higher education altogether and dive into the uncertain jobs market? We'll be taking questions and hearing the dilemmas of school leavers across the across the UK as they decide what to do next. Join Adam Shaw and a panel of guests - and share your views and experiences. Email moneybox@bbc.co.uk or tweet @moneybox Guests: Dr Maria Neophytou, acting CEO of Impetus Paul Johnson, Director, Institute for Fiscal Studies Sophie Graham, a National Careers adviser Producer: Sally Abrahams Editor: Emma Rippon
Jul 08, 2020
Children duped by 'loot boxes'
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Just days after a damning House of Lords report, Money Box can reveal that loot boxes in some games aimed at children have win rates of as little as 0.01%. Experts are worried this could get children hooked on gambling. The courts have ordered changes in the way income is calculated which will mean more money for thousands of people on Universal Credit. And we hear from one listener who got his money back for a cancelled holiday through his debit card but now the company is trying to take it back. Presenter: Paul Lewis Reporter: Daniel Whitworth Researcher: Lizzy McNeill Producer: Alex Lewis Editor: Emma Rippon
Jul 04, 2020
Bounce Back Loans
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The government-backed loans designed to give small firms quick and easy access to cash during the coronavirus crisis. If you've applied for one, what's your experience? Has it saved your business from collapse? Many listeners have contacted us, angry and frustrated at the time it's taking to get the loans approved. For some, time is running out. Without income, how can they pay the bills, never mind adapt to the new phase of lockdown? Unless they get this emergency cash, they're worried they won't survive. Money Box Live wants to hear your questions, stories and successes. Email moneybox@bbc.co.uk or tweet @moneybox Guests: Stephen Pegge, Managing Director of Commercial Finance, UK Finance Craig Beaumont, Chief of External Affairs, Federation of Small Businesses Presenter: Louise Cooper Producer: Sally Abrahams Editor: Emma Rippon
Jul 01, 2020
Paying to access your holiday refund
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Listeners whose holidays have been cancelled are telling us that they are having to pay to get their money back off their credit card. With Helen Saxon, Banking Editor at MoneySavingExpert. Thousands of parents are using lockdown as an excuse not to pay maintenance for their children. Single parent charity Gingerbread say that Covid-19 is making things worse and that the official service that should make them pay is not checking what they say. The face masks that cost $10 to buy but $109 to deliver - and still don’t arrive. The dangers of believing ads on Instagram and social media. Presenter: Paul Lewis Researcher: Lizzy McNeil Producer: Alex Lewis Editor: Emma Rippon
Jun 27, 2020
MBL: Redundancy
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Are you worried you’re about to lose your job because of the coronavirus crisis? Has the job retention scheme kept you afloat since lockdown – but now your boss wants to let you go? If you’re facing redundancy, it's important to know your rights. How many days’ notice should you get and how much pay? If you're an employer, do you understand your obligations if you have to reduce your workforce? Millions of workers are at risk of redundancy in the coming months as the government furlough scheme starts to be phased out from August. So now is the time to get your redundancy queries answered. Paul Lewis and a panel of experts are here with knowledge and advice. Email your questions to moneybox@bbc.co.uk Guests: Merrill April, Partner at CM Murray, specialist employment lawyers Susan Raftery, Senior adviser at Acas, the conciliation and advice service for employees and employers Minesh Patel, Welfare policy manager, Citizens Advice Producer: Sally Abrahams Editor: Emma Rippon
Jun 24, 2020
Thieves stole my identity
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There's been a sharp rise in the number of people whose identity was stolen last year - up by almost 20% on the year before. It can have a devastating effect on your financial life. One listener tells us how it took months to restore her good name and cost her £10,000. Young people are inevitably hit badly by a major financial crisis like the one we are living through. Figures out this week show that the number of young unemployed people is growing by more than 4000 every single day. One charity has told the BBC Three reporter Harvey Day that the number of people in their twenties applying for emergency help has soared. And can National Savings and Investments keep up with the demands of being at the top of the best buy tables? Email moneybox@bbc.co.uk Presenter Paul Lewis Researcher: Lizzy McNeil Producers: Alex Lewis and Paul Waters Editor: Emma Rippon
Jun 20, 2020
MBL: Broadband during lockdown
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What’s the best way to get fast, reliable and affordable broadband during lockdown? With millions of us now working from home due to Covid-19, and children relying on the internet for online schooling, decent broadband is more important than ever. So how to be sure you're getting the right deal? What offers are available? How easy is it to move to a new provider - and what can you do if your current deal is about to end and you can't get through to your provider? We'll also have top tips on how to make the most of your existing broadband. Our panel of experts is ready to answer your questions and offer their advice. Email us with your broadband woes and wins: moneybox@bbc.co.uk Guests: Adam French, Senior Consumer Rights Editor at Which? Selina Chadha, Director of Consumer Policy at Ofcom Producer: Sally Abrahams Editor: Emma Rippon
Jun 17, 2020
Motor insurance in lockdown
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Money Box listeners tell us that their requests for refunds on their motor insurance are being refused despite using their cars less during lockdown. The regulator has recently called on firms to review the value of their policies in light of the lockdown but critics say they let car insurers 'off the hook'. Google is still allowing crooks to advertise dodgy investments and websites, despite telling this programme earlier in the year it was working with the Financial Conduct Authority to offer consumers better protection. We hear from one woman who had almost £30,000 stolen after clicking on a paid for advert that fraudsters had placed. And this week we learnt that the UK economy had shrunk by a fifth in a month - an unheard of decline - showing the difficulties that many firms are experiencing. More than a million have been kept afloat by the Coronavirus job retention scheme. From August all firms will have to start paying towards the costs of furloughing staff. How will they cope and what rights do furloughed employees have if they are facing redundancy? Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Lizzy McNeil Producers: Alex Lewis and Charmaine Cozier Editor: Emma Rippon
Jun 13, 2020
MBL: How to make your money grow
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Adam Shaw and guests discuss how you can make a return on your money in turbulent economic times. With saving rates low and stock markets volatile what should your strategy be, even if you only have a small amount to invest? Panel: Anna Bowes, co-founder of Savings Champion Felix Milton, financial planner at Philip J Milton Email your questions to moneybox@bbc.co.uk Producer: Ben Carter Editor: Emma Rippon
Jun 10, 2020
NHS re-joiners targeted by promoters of tax avoidance schemes
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Key workers who are returning to the NHS to help it cope during the coronavirus pandemic are being targeted by promoters of tax avoidance schemes, a Money Box investigation has found. Adverts posted on social media are designed to push key workers towards umbrella companies operating on the fringes of the law which, alongside standard ones, act as employers for freelance contractors. Posing as a health care worker, our reporter was told how she could legally hide a large chunk of salary from the taxman saving thousands of pounds. Her Majesty's Revenue and Customs (HMRC) is warning people not to sign up to what it describes as these "unscrupulous companies", saying some people could end up with large, unexpected tax bills. Presenter: Paul Lewis Reporter: Anna Meisel Editor: Emma Rippon
Jun 06, 2020
MBL: Single Parents
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There are nearly three million single parent families in the UK, which is 15% of all families. Their finances are often tight and they face a particularly high risk of poverty compared with other households. Louise Cooper and guests talk to single parents about the financial challenges brought about by coronavirus and we have experts on hand to offer advice and answer questions. Panel: Victoria Benson, CEO of Gingerbread, the charity for single parent families. Lee Healey, founder of Income Max, an organisation that helps maximise family incomes through a service that guides access to unclaimed benefits Email your experiences and questions to moneybox@bbc.co.uk Presenter: Louise Cooper Producers: Ben Carter and Eleanor Layhe Editor: Emma Rippon
Jun 03, 2020
Self-employed grant extended
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Over 2 million people have received a grant from the government’s self-employment income support scheme. This week Chancellor Rishi Sunak announced that it will be extended to pay out another lump sum worth 70% of average monthly trading profits, capped at £6,570. Guest: Andy Chamberlain, Director of Policy for the Association of Independent Professionals and the Self-Employed. It's been more than a month since a ban on using credit cards as a source of funds for gambling came into force. Reporter Dan Whitworth unearths a major loophole in those rules. Guest: Carolyn Harris MP and Chair of the all-party parliamentary group on gambling related harm. University students applying for maintenance loans who have experienced household loss of income of 15 percent or more, due to coronavirus, could be eligible for a higher amount. Guest: Tom Allingham from Save the Student Presenter Paul Lewis Reporter Dan Whitworth Producer Charmaine Cozier Editor Richard Vadon
May 30, 2020
MBL: Furlough problems
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A quarter of British employees have been furloughed since the Chancellor Rishi Sunak’s announcement in March. Under the Coronavirus Job Retention Scheme workers are entitled to receive 80% of their pay up to a maximum of £2500 a month but they’re not allowed to do any work for their employer while on furlough. Earlier this month the scheme was extended until October - but from August the government will expect employers to contribute to the huge ongoing costs - estimated at between £10-£15 billion a month. Furloughing is working well for the majority of people but it is causing a number of different problems for some - both employees and employers. Paul and guests talk to some of them. Panel: Susie Al-Qassab, employment partner at Hodge, Jones and Allen Sarah Chilton, employment partner at CM Murray Presenter: Paul Lewis Producer: Ben Carter Editor: Ravin Sampat
May 27, 2020
Festival goers refund woes
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Festival goers are trying to get their money back from the organisers of Afro Nation but are being told that Portuguese law means they’re not entitled to a refund – what can they do? Lenders are cutting credit card limits and that could affect your credit rating... but not in the way you might think. Former pensions minister Steve Webb tells us that tens of thousands of older married women pensioners are being paid up to £80 a week too little - how do you go about seeing if you're missing out and how can you claim if you are? Mortgage repayment holidays have helped ease the finances of millions of struggling home owners during coronavirus but how much will the delay in paying cost in the long run? Check out if you are owed pension money here https://www.lcp.uk.com/is-your-state-pension-being-underpaid/ Presenter: Paul Lewis Producer: Ben Carter Reporters: Felicity Hannah and Kafui Okpattah Editor: Emma Rippon
May 23, 2020
Finding a mortgage during Coronavirus
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Your questions on the challenges of getting and holding on to a mortgage or re-mortgage during coronavirus. How does being furloughed affect your prospects? Are some job sectors now less desirable to mortgage providers? What if pandemic-related delays in conveyancing are pushing you close to the expiry of your existing mortgage offer? Should fears of a market dip make you reconsider and sit tight where you are - or is it time to reduce your offer? Why are interest rates rising for some types of mortgages and falling for others? We hear what's happening in the mortgage and re-mortgage market from experts Jane King, independent mortgage advisor with Ash Ridge Private Finance - and from Martin Stewart, director of the independent mortgage broker, London Money. Email Money Box moneybox@bbc.co.uk Presenter: Louise Cooper Producer: Paul Waters
May 20, 2020
Furlough scheme abuse
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Money Box has been hearing from furloughed workers who say their employers are abusing the Coronavirus Job Retention Scheme. It allows staff to be put on leave while the government pays 80 per cent of their wages up to £2500 a month. One worker says he’s being forced to keep working and another says she’s been furloughed but isn’t being paid. Guest Sarah Chilton, partner with employment law specialists CM Murray We hear from Endija who bought her two-bedroom home after viewing it through a virtual tour. Guest Mark Hayward, chief executive of the National Association of Estate Agents And the programme looks at the latest measures to help insurance customers with financial difficulties caused by coronavirus. Email moneybox@bbc.co.uk with any questions for the programme. Presenter: Paul Lewis Producer: Charmaine Cozier Reporter: Dan Whitworth Editor: Emma Rippon
May 16, 2020
MBL: Starting a business during lockdown
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Felicity Hannah and guests talk to young entrepreneurs who've started businesses during the lockdown. She'll hear about the successes and challenges they encountered along the way. Guests: Emma Jones, founder of Enterprise Nation Zara Khalique, creator of Keep It Bright Email moneybox@bbc.co.uk or tweet @Moneybox with stories, experiences or questions for the panel. Producer: Ben Carter Editor: Emma Rippon
May 13, 2020
Can I get a mortgage on furlough?
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Pandemic-related salary cuts and being furloughed could affect your ability to get a mortgage. What will mortgage providers take into account - your previous normal salary or your 80% rate? And will job types in sectors hit badly by the coronavirus now be deemed less desirable by lenders? We hear your stories and get advice from Martin Stewart, Director of the independent mortgage broker, London Money. Millions of self-employed workers are being offered help through the government's new Self-Employed Income Support Scheme (SEISS). But Money Box listeners say they've experienced problems with the SEISS online checker and complain they've been wrongly rejected. We discover what's going on with the scheme and hear from the chief executive of HMRC, Jim Harra - the man in charge. Many of us are being forced to work from home during the pandemic and that can means extra costs for the employee. We find out from Heather Self, Tax Director at Blick Rothenberg, how your employer can offset your extra costs and what you can claim against tax. Good news for some Virgin Money customers who had their credit cards frozen this week and there's a cancelled holiday chargeback success story in the Money Box podcast. Email moneybox@bbc.co.uk or tweet @Moneybox with any personal finance questions or queries. Presenter: Paul Lewis Producer: Paul Waters Editor: Emma Rippon Reporter: Ben Carter
May 09, 2020
Young workers affected by coronavirus
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Graduates and young workers face huge challenges getting and staying in a job as coronavirus changes the employment picture. Louise Cooper discusses the consequences and solutions. Guests: Laura Gardiner, Research Director at the Resolution Foundation Michele Farmer, Regional Director at the Prince's Trust Email questions and experiences to moneybox@bbc.co.uk Reporter: Kafui Okpattah Producer: Ben Carter Editor: Emma Rippon
May 06, 2020
Furlough problems and obtaining cash refunds
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On this week’s Money Box we hear from people who’ve been furloughed by their employer but are being pressured into working anyway - something very much against the rules of the Job Retention Scheme. And can an employer force those people still working to take a pay cut? Paul talks through the legal implications with Susie Al-Qassab, partner at Hodge, Jones and Allen Solicitors. As the consumer watchdog threatens legal action against companies refusing to refund customers during the coronavirus pandemic, we hear about the struggles some listeners have been having with various companies. Gary Rycroft, partner at Joseph A Jones Solicitors, and consumer rights champion Helen Dewdney from The Complaining Cow website talk through the issues. And we have exclusive figures from the National Gambling Helpline about a sharp drop in callers and how it’s worried about what that might mean for 100,000s of problem gamblers during lockdown. Paul talks to one of the problem gamblers affected and speaks to Anna Hemmings, CEO at Gamcare. Reporter: Dan Whitworth Producer: Ben Carter Editor: Emma Rippon
May 02, 2020
MBL: Coronavirus and claiming benefits
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Many people are having to claim benefits for the first time due to coronavirus. Paul Lewis and guests find out how some people have found this experience. Was it clear how to claim? Did you find the rules easy to understand? Have you got your money yet? Is it enough? What other help is out there? Guests: Victoria Todd from Low Income Tax Reform Group and Will Hadwen, a welfare rights advisor with Working Families. Email: moneybox@bbc.co.uk Producer: Alex Lewis and Ben Carter Editor: Emma Rippon
Apr 29, 2020
Umbrella companies and the contractors “left in limbo”
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650,000 people work as contractors in a wide range of jobs across the UK – supply teachers, IT engineers, health care workers. But some of them have told Money Box they’ve been left in limbo by umbrella companies who say they need more clarity from the government before they can decide to furlough them or not. Issues about how much the contractors would get, how much holiday pay they’d be owed and what the industry will do if they don’t get any more guidance from the government means huge financial stress and worry for all those involved. Guest: Julia Kermode, Chief Executive, The Freelancer & Contractor Services Association. There's a glimmer of hope for cash savers as NS&I abandons plans for major interest rate cuts to its variable rate savings products which were due to happen on May 1. Anna Bowes Co-Founder of Savings Champion also rounds up what’s happening elsewhere in the cash savings market. We look at ways to safely access cash for people who are self-isolating and relying on relatives or volunteers to do their shopping for them. Guest: Helen Saxon, Banking Editor MoneySavingExpert Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Charmaine Cozier Editor: Emma Rippon
Apr 25, 2020
Car Finance
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On our programme last Saturday we looked at the new Financial Conduct Authority guidance for people with car finance who are struggling to pay it due to coronavirus. 80% of all private new car buyers take out finance at the dealership and there’s £110bn worth of debt outstanding. We get lots of questions from listeners about how car finance actually works so for this special podcast extra we’ve got Stuart Masson, editor of thecarexpert.co.uk to explain. He’ll also talk about the FCA guidance in more detail. Reporter and Producer: Ben Carter
Apr 24, 2020
Coping with debt and accessing credit
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Adam Shaw and guests talk to people struggling with bills and finding it hard to access credit. They offer practical advice about how to stay on top of your finances. Guests: Richard Lane from StepChange and Sara Williams from Debt Camel. Email: moneybox@bbc.co.uk Producer: Ben Carter Editor: Emma Rippon
Apr 22, 2020
Wage support changes and debt help
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Action to protect workers who would otherwise face redundancy due to the coronavirus outbreak was brought in by the government last month. Known as the Job Retention Scheme it pays 80 per cent of wages for people kept on by their employer up to a maximum of £2,500 a month. At the time there was disappointment from those who missed out because they didn’t start their job before the scheme’s cut-off date of February 28th. This week that date was extended to the 19th of March. The Treasury says the date change is “expected to benefit over 200,000 employees” - but will it? Guest: Heather Self, Tax Partner, Blick Rothenberg. Plans to refund the victims of fraud isn’t "working as well as hoped" according to financial watchdog the Payment Systems Regulator. Data gathered by the PSR shows that two high street banks who promised to refund victims refused to do so in 96% of cases. Money Box hears from the PSR Managing Director Chris Hemsley to find out what his organisation is doing about it, what action it wants to see from the banks… and why it isn’t taking tougher action already. Money Box also hears from the son of one victim whose bank initially refused to refund him after criminals used his bank details to steal his life savings of £90k. The FCA announced more plans to support households struggling to pay bills due to the impact of coronavirus on incomes. They include a three month payment freeze for car loans and a one month interest-free halt on high-cost short-term credit payments like payday loans. The FCA hopes to finalise the proposals by Friday 24 April and expect them to happen shortly afterwards. A three month credit card payment holiday for people with cash problems caused by coronavirus came into force this week. Guests: Sara Williams debt campaigner and founder of the Debt Camel blog and Stuart Masson Editor for thecarexpert.co.uk Presenter: Paul Lewis Editor: Emma Rippon Producer: Charmaine Cozier
Apr 18, 2020
Student Finance
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How are student finances being affected by coronavirus? Louise Cooper is joined by Tom Allingham from Save The Student and Hayley Borrett from The National Association of Student Money Advisers. They'll hear from students with concerns about paying fees, meeting rent obligations, making student loan payments and much more. Email moneybox@bbc.co.uk with questions and experiences or tweet @Moneybox Producer: Ben Carter Researcher: Kafui Okpattah Editor: Emma Rippon
Apr 15, 2020
Coping with ‘income shock’
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Millions of people are still facing huge financial pressure despite government measures to help them deal with the fallout from coronavirus. Some estimates show that up to half of the 5m people who are self employed won’t be helped by the support package that the government has announced. Many thousands more, who are employees, are not eligible for the job retention furlough arrangements. Unsurprisingly the benefits system has seen an unprecedented number of new applications for Universal credit. We’re hearing of a back log of many weeks as the Department for Work and Pensions tries to work through more than a million new cases. So if you are one of the millions of people affected by a huge and sudden loss in income, what can you do to survive? Paul Lewis and guests discuss their top tips for surviving financial shock. Joining Paul are: - Nick Hill - money expert, Money And Pensions Service - Laura Peters - from Mental Health and Money Advice - Anna Stevenson - welfare benefit expert at charity Turn2us Producer: Alex Lewis Editor: Emma Rippon
Apr 11, 2020
Tenants and landlords rights
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Louise Cooper and guests discuss how government rules help tenants and landlords affected by coronavirus. Guests: Henry Pryor - Buying agent and property expert Anny Cullum - National organiser for Acorn, a community and tenants union John Stewart - Policy manager at the National Residential Landlords Association Email questions to moneybox@bbc.co.uk Producer: Ben Carter Editor: Emma Rippon
Apr 08, 2020
New starters and the furloughed worker scheme
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People who have recently begun new jobs say that the government’s plan to help businesses hit by coronavirus may treat them unfairly. Under the Coronavirus Job Retention Scheme, a business can choose to furlough workers – that is, keep them on the books but not working and at home. The government will pay 80 per cent of their wages up to £2,500 per month. Companies may choose to top up furloughed employee wages to 100 per cent. However, to be eligible for furloughing, workers have to have been in employment with the company on February 28th, 2020. New starters say that unfairly leaves out people who happened to be between jobs on that date. It also means that people who have changed jobs since then cannot ask to be furloughed by their new employer. We hear the experiences and concerns of new starters and employers, alongside Edwin Morgan, director of policy at the Institute of Directors, and employment lawyer Amy Wren of Farrer and Co. Then we put your points to Harriet Baldwin, MP - a Conservative member of the Treasury Select Committee and former economic secretary to the Treasury. There's an update on the Financial Conduct Authority's proposals for new rules on lending. And on the podcast, happy news from a Money Box-inspired wedding. Presenter: Felicity Hannah Producer: Paul Waters Editor: Hugh Levinson
Apr 04, 2020
Coronavirus: Your travel queries answered
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In recent weeks the Money Box inbox has been inundated with your queries and questions about travel and holiday issues. So we invited Simon Calder, travel editor at The Independent, to shed some light on some of the most common problems people are facing.
Apr 02, 2020
Covid19 - Will insurance cover it?
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Wedding plans in ruins, holidays cancelled, business on hold and landlords unable to rent out their properties. This is exactly the kind of unexpected scenario we buy insurance policies for, but are they written to cover once in a century events like the coronavirus outbreak? Our panel of experts answer your questions on insurance policies and claims.
Apr 01, 2020
Assistance for the self-employed
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This week the Chancellor Rishi Sunak announced the Government’s much anticipated help package for the self employed. Only about two thirds of an estimated 6m workforce will gain anything, leaving over a million people without help. We look at the package in more detail, including the changes to benefits and hear top tips for getting paid in a timely manner. And the banks were quick to promise support for customers in need but are they actually delivering? Money Box listeners tell us their experiences. Presenter Felicity Hannah Reporter: Ben Carter Researcher: Darin Graham Producer: Alex Lewis Editor: Emma Rippon
Mar 28, 2020
Help for small businesses and the self employed
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Announcements from the Government are coming thick and fast about the help available for small business in these difficult times. An expert panel joins Adam Shaw to discuss and answer your questions on what assistance might be on offer. We also look at issues facing the self-employed and discuss what support is currently out there for them. Get in touch by email: moneybox@bbc.co.uk or tweet: @moneybox. Joining Adam: Will Hadwen - rights adviser from Working Families Sonali Parekh - Head of Policy at the Federation for Small Businesses Alasdair Hutchison - Policy Development Manager from the Association of Independent Professionals and Self Employed Producer: Darin Graham Editor: Emma Rippon
Mar 25, 2020
The Coronavirus Effect
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Money Box unpicks the Chancellor's announcement on support for wages and rents. Investments have taken a massive hit over the last few weeks as the stock market has dived. We speak to one Money Box listener who thought his fund, which was nearing maturity, had been moved to a 'safer' account - only to discover it hadn't. And the latest fraud statistics show that in 2019 fraud increased by 45%. We speak to Katy Worobec, Managing Director of Economic Crime at UK Finance, the collective voice of the banking industry. Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Darin Graham Producer: Alex Lewis Editor: Emma Rippon
Mar 21, 2020
MBL: Travel and coronavirus
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The UK government has urged Britons to avoid non-essential travel to anywhere in the world for 30 days to tackle the spread of coronavirus. Where does that leave people and their holiday plans? And what about future holidays? Joining presenter Louise Cooper to share their views: Simon Calder, Travel Editor at The Independent. Charlie Campbell, Senior Policy Adviser at the Association of British Insurers. Gary Rycroft, solicitor at Joseph A Jones & Co LLP. Email questions to moneybox@bbc.co.uk Producer: Darin Graham Editor: Richard Vadon
Mar 18, 2020
Corona Virus - the financial fallout
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The financial fallout from the Corona Virus pandemic. Making sense of the help available. And the Chief Financial Ombudsman, Caroline Wayman, tells us that the banks warnings are not good enough and that they need to do much to stop people becoming victims of so-called "push payment fraud". We report on a "never seen before" fraud that lead to a ninety-one year old losing his life's savings. The criminals used the victim's driving licence to set up an account in his name, but under their control. They stole £90,000 over five months. When he became suspicious he contacted his bank but they refused to refund him. Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Darin Graham Producer: Alex Lewis Editor: Emma Rippon
Mar 14, 2020
MBL: The Budget Special
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Whether you're young or old, rich or poor, how will the Budget affect your personal finances? Paul Lewis and a panel of experts give their opinions on how it will affect your wallet and take your calls. Our panel this week; Anita Monteith – Institute of Chartered Accountants Heather Self- Blick Rothenberg Accountants Tina Riches – Tax Aid Call 03700 100 444. Lines are open from 1pm on Wednesday 11 March. You can also email moneybox@bbc.co.uk or tweet @moneybox
Mar 11, 2020
TikTok - time for change?
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TikTok has been downloaded over 1.6 billion times and most of its users are young. They share videos and stream their activities live. The site allows people who have over 1000 followers to be given presents by other users in exchange for giving their account a 'shout out'. To give money you should be over eighteen. So how did a 9 year old girl gift thousands of pounds from her dad's bank account? It will be at least another two years before estate agents and the property business will be regulated - that estimate from the man the government asked to propose reforms. And why do student loan repayments take more from people who work and earn irregularly than if they had a steady salaried job? Presenter: Paul Lewis Reporter: Daniel Whitworth Producer: Alex Lewis Editor: Emma Rippon
Mar 07, 2020
MBL - The future of giving
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The traditional model of giving is in decline, no longer do people have a charity for life. Now the sector is coping with huge changes in the way people give from card payments, crowdfunding to adventure fundraising. Is sponsored skydiving becoming the raffle of the 21st Century? Technology offers huge opportunities as well as challenges, with new software making fundraising easier as well as connecting charities to donors across the world. But how can smaller charities tap into this potential?Louise Cooper and her panel of guests ask whether charities are ready for these changes and what they mean for donors. Joining Louise are- Kelly Southcott from charity consultancy Kivo Joe Saxton from charity research firm NPF Synergy Email: moneybox:bbc.co.uk with questions and experiences for the panel.
Mar 04, 2020
New hope for leaseholders
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People who bought leasehold homes from developers were "misled". That is the damning verdict of a report by the Competition and Markets Authority. They say its findings support calls for a change in the law in this area and that they are ready to take this fight to the courts to force developers to change their ways bringing new hope to leaseholders. Young savers in the government-backed pension scheme called NEST see their money grow more slowly than older people because their contributions are automatically put into a low risk, lower return fund. And after years where hundreds of thousands of students have overpaid their student loans by hundreds of millions of pounds, the Student Loans Company is starting to trial a system to automatically refund customers who have over-paid on their student loan repayments. Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Alex Lewis Editor: Emma Rippon
Feb 29, 2020
Discrimination and housing benefit
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Landlords and letting agencies who advertise property with a ban on renting benefits claimants - so-called "No DSS" clauses - risk legal action under anti-discrimination laws. So why do such restrictions persist? What can prospective tenants on benefits do about it? And what legal and financial risks are being run by landlords who display "No DSS" restrictions? Money Box Live takes your calls and hears from Polly Neate, the chief executive of the homelessness and housing advice charity, Shelter. And from John Stewart, policy manager of the Residential Landlords Association. Presenter: Paul Lewis Producers Paul Waters & Jordan Dunbar Email- moneybox@bbc.co.uk Twitter - @moneybox
Feb 26, 2020
Savings - are they drowning not waving?
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A Money Box investigation has found that two of the biggest broadband providers are charging people up to £90 a year to keep their email address if they switch to another supplier. The regulator Ofcom has told Money Box that it has written to the firms and may take further action. Nearly two million savers will miss out on more than £100 million a year income following the announcement this week of cuts to National Savings and Investments interest rates. Is this the end of savings? From April the liability for any underpaid tax shifts from the contractor - IT expert, business consultant or indeed a care worker - to the firm that wants the work done. The result is that many big firms including banks are refusing to take on contractors unless they become employees for the short period they work there. The contractors say that cuts the fees they are paid, increases their costs, and removes their flexibility. Campaigners say contractors are leaving the UK and want the changes to be delayed. Presenter: Paul Lewis Producer: Alex Lewis Editor: Richard Vadon
Feb 22, 2020
MBL: In-game purchases
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Unexpected bills from video games and apps? The online world of video games and apps can be financially treacherous, filled with loot boxes and micro-transactions. They can mean large, unexpected bills through the relatively new phenomenon of in-game purchases. Louise Cooper and guests discuss what your consumer rights are if things go wrong. Guests: Dr Jo Twist, CEO at The Association for UK Interactive Entertainment (UKIE) Alex Neill, CEO at Resolver David McClelland, technology journalist Producer: Ben Carter Editor: Hugh Levinson
Feb 19, 2020
Bereavement Support Payment
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Should the unwed lose out on a benefit paid to married people? Bereavement Support Payment is available to the widows, widowers or surviving civil partners of people who died on or after 6 April 2017. There's additional money if they have children. A recent High Court judgement held that the Pensions Act, by excluding bereaved unmarried partners from claiming Bereavement Support Payment, contravened the human rights of any children they might have. This week, Prime Minister Boris Johnson told parliament that he would look into what he described as an "injustice". Guest: Alison Penny, director of the Childhood Bereavement Network. Richard is 20 and earns £18,000 a year. He applied online for a credit card. When this was approved he was shocked to find he had an £8,000 credit limit. Guest: Peter Tutton, head of policy, StepChange debt charity. If you missed the January self-assessment tax deadline, picked up a £100 penalty and still haven't filed, there's another deadline. It's March 1st and if you have tax to pay the penalties for missing it could cost you a great deal more. How can you track down old pensions from past jobs? When you find them, will you be able to you lump them together? Guest: Claire Trott, head of pension strategy for Technical Connections. Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Charmaine Cozier Editor: Emma Rippon
Feb 15, 2020
MBL: Getting the best broadband deals
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This week Louise Cooper asks how you can negotiate the best broadband deal. How do you know if you’re paying too much? What’s the best way of securing a better deal? What are your rights if you’ve been overpaying? What are the best deals available at the moment? Guests: Selina Chadha: Director of Consumer Policy at Ofcom Adam French: Consumer Rights Editor at Which? Guy Anker: Deputy Editor at Money Saving Expert Email questions for the panel or top tips to moneybox@bbc.co.uk Producer: Ben Carter Editor: Emma Rippon
Feb 12, 2020
Leap in Under 30s taken to court for debts
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Money Box has found that there has been a big increase in the number of young adults being taken to court for unpaid debts. Court records show that last year around 160,000 people in their twenties were given County Court Judgments in England and Wales - a rise of 30 per cent from the year before. How a £3 month long trial for a dating website ended up costing one user £300. And Jon Douglas visits a bank that’s swimming against the tide by opening branches in rural locations. Presenter: Louise Cooper Researcher: Darin Graham Producer: Alex Lewis Editor: Emma Rippon
Feb 08, 2020
MBL: Dream weddings on tight budgets
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Wedding planning can be stressful and expensive. Venue, catering, flowers...the list goes on. Charmaine Cozier and guests talk through the best ways to budget and negotiate on price. Guests: Lisa Garwood-Cross, Living Thrifty Eve Obasuyi, Money Medics Ruby Norris, Wedding Ideas Magazine Gary Rycroft, Joseph A Jones Solicitors Email questions and experiences to moneybox@bbc.co.uk Producer: Ben Carter Editor Emma Rippon
Feb 05, 2020
Brexit and benefits
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One of the most important rights that Europe gave us was the freedom to live and work in EU countries and retire there. About a quarter of a million UK pensioners live in the EU and draw their UK pensions and, in most countries, still get the winter fuel payment. But will that continue post - Brexit? A Money Box investigation by Dan Whitworth has found more than 1000 people making the most serious complaints about maladministration at the Department for Work and Pensions face waiting 18 months before their case is even opened. And the campaigner trying to get Google to take action on adverts for unregulated investments. Presenter: Paul Lewis Producer: Alex Lewis Editor: Emma Rippon
Feb 01, 2020
MBL: Your rights when a dream holiday becomes a nightmare experience
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What are your rights when that dream holiday you've saved up for gets cancelled or you experience problems during the holiday itself? Paul Lewis and guests answer your calls and emails. Guests: the travel journalist Simon Calder and consumer champion Helen Dewdney. Email: moneybox@bbc.co.uk Producer: Ben Carter Editor: Emma Rippon
Jan 29, 2020
Concern over quick sale estate agents
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Home owners are at risk of losing large amounts of money when selling their properties by using so called quick sale estate agents. That’s a warning from Trading Standards. It’s told Money Box it’s seen dozens of examples of people losing tens of thousands of pounds from the market value of their homes when agents exploit people who are desperate to sell quickly. In the first half of last year private parking firms requested 4.32m driver details from the DVLA so they could issue fines to motorists. This number of demands is 25% up on 2018 which was itself a fifth higher than 2017. We get many emails to moneybox@bbc.co.uk from listeners asking what they should do when they think they have been sent a demand which they believe is unfair. We speak to parking expert John Wilkie to find out. A Money Box investigation has found that councils around the country are charging students Council Tax over the summer holidays when they should be exempt. Last week we heard from a student at Durham University who'd been sent a bill for hundreds of pounds. After the programme we were contacted by students from Oxford, Norwich, Salford, and Chester who had a similar story. Student bodies are now calling on the government to address the issue with local authorities to ensure that students aren’t forced to pay Council Tax. Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Darin Graham Producer: Dan Whitworth/Alex Lewis Editor: Emma Rippon
Jan 25, 2020
MBL: How to make the gig economy work for you
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The gig economy is booming in the UK. More than a million people are using online platforms to secure jobs. Some people say that Uber drivers and couriers are the poster boys and girls for an exploited part of the workforce. Others argue the flexibility of working when and where you want works perfectly for those who don't want a 9-5 job. Adam Shaw hears the good, the bad and the ugly tales from those working within the industry and he finds out how people can make the gig economy work for them. Email moneybox@bbc.co.uk with your experiences or questions for the panel. Guests: Nye Cominetti, economic analyst at the Resolution Foundation Max Dewhurst, courier and IWGB unionist Andy Chamberlain, Deputy Director of Policy and External Affairs at the IPSE. Producer: Ben Carter Editor: Emma Rippon
Jan 22, 2020
Should students pay council tax?
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Four students studying at Durham University received a surprise bill for Council Tax. They were billed hundreds of pounds for a period when no-one was living in the property over the summer. After Money Box got in touch, the council looked again at it and concluded that the request for payment was made in error. The charge has now been cancelled. It also reviewed their council tax records for 2019/20 and found no other cases of students being asked to pay. We speak to the editor of the Council Tax Handbook. Police forces across the UK have seen a recent spike in cases of what is called courier fraud. Criminals persuade older people to take cash out of the bank and then give it to a courier to keep it safe. What can potential victims do to avoid being scammed? Earlier this year we looked at the history of financial mistakes. We asked listeners to get in touch with their biggest financial mistakes. A number of people told us theirs was buying a flat with Grenfell-style cladding and then being billed tens of thousands of pounds for its removal. We hear from people in this position. Presenter: Paul Lewis Producer: Alex Lewis Editor: Emma Rippon
Jan 18, 2020
MBL: How to buy a property without help from mum and dad
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For many young people buying a home can seem like an impossible dream. High property prices, no way of saving for a big deposit and worries about paying for a hefty mortgage. But it's not all doom and gloom. Plenty of people are buying their first homes and the programme will hear from some of them. There are some cautionary tales though and we'll hear about those too. Felicity Hannah is joined by - Kate Faulkner, property market analyst and commentator, Ella Cheney, shared ownership programme manager at the National Housing Federation and BBC journalist Thea de Gallier who focuses on housing issues. Producer: Ben Carter Editor: Emma Rippon
Jan 15, 2020
Travelex customers face continued chaos
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Council tenants on Universal Credit are much more likely to be in rent arrears than those who don’t get the benefit. That’s according to research carried out by Money Box. We surveyed local authorities for 12 of the largest cities across Britain and found tens of thousands of people having to manage this debt. The numbers also suggest not only are people on the benefit more likely to be in arrears, but they’re likely to owe much more too. We find out why. Proposals about how to reform leasehold laws in England and Wales have been described as 'nothing more than tinkering' by campaigners. We speak to Professor Nick Hopkins the member of the Law Commission responsible for this report. And foreign exchange company Travelex is still closed for business after a ransom attack eleven days ago. We find out what this means for its customers. Presenter: Paul Lewis Reporter: Howard Mustoe Producer: Alex Lewis Editor: Emma Rippon
Jan 11, 2020
MBL: How to make money from social media
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The world of the influencer is a lucrative one. Online stars made $8bn in 2019 and it's not just household names that are earning money. Louise Cooper and her guests explain how you can make money from your social media presence. Louise talks to - Beckii Cruel who posted videos of herself dancing to Japanese pop music in the late 2000's and ended up 120,000 subscribers to her Youtube channel. Sara McCorquodale who has written a book (Influence) about the rise of the social media influencer and runs her own influencer marketing agency Corq. Kate McCabe who turned to social media when she lost her job a couple of years ago and now posts videos of her spotting bargains at car boot sales and antique Mike Parkes from Go Simple Tax who explains how influencers - whose remuneration comes in the shape of income, gifts and experiences - should complete their tax returns. Producer: Ben Carter Editor: Emma Rippon
Jan 08, 2020
The history of financial mistakes
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History is littered with tales of financial error – many instantly familiar even though they may have taken place several centuries apart. Why do we keep on making the same mistakes with our money and what can we do to stop making them? Paul Lewis discusses with Russell Napier, the Keeper of Edinburgh's Library of Mistakes, Prof Nicky Marsh who is writing a book on the history of financial advice and Dr Joe Gladstone from UCL's School of Management who helps people make better behavioural choices with their money. Picture: General Gregor Macgregor - Scottish soldier, adventurer and confidence trickster. Producer: Alex Lewis Editor: Emma Rippon
Jan 04, 2020
The Money Clinic revisited
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Money is one of the top three strains on relationships and it’s a common cause of rift between family and friends. You might be cautious and risk averse and hate to see your partner frittering their money away on new clothes and nights out; while they might think you should stop being so miserly with your cash and splash out once in a while. Earlier this year Ruth Alexander introduced ‘The Money Clinic’. In this special Money Box series we eavesdropped on the conversations of three couples and a mother and son talking honestly about their finances with a relationship counsellor. We learnt about their relationship with each other and how money impacted on their relationships, as well as hearing how they managed the emotional side of money. We learnt that individual attitudes to money are formed in early life, and how arguments about it are often about much more than just money. In this programme we catch up with two households and hear what impact the Money Clinic had on their relationship with money. If you have a money and relationship issue you would like to share, email moneybox@bbc.co.uk Presenter: Ruth Alexander Producer Smita Patel Editor Emma Rippon
Dec 28, 2019
The gift of money
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The Government has accepted all but one of the recommendations made by Sir Amyas Morse in his review of the controversial 'loan charge'. This means that 11,000 people will be let off paying money to HMRC. They had signed up to schemes that paid part of their salary as a loan. Promoters of the scheme had told them that meant they were not liable to income tax but had ended up receiving bills for thousands of pounds retrospectively. Financial advisers are not happy with changes the regulator has made to how you check if a financial adviser is registered. And the best way to gift money to children at Christmas. Presenter: Paul Lewis Reporter: Dan Whitworh Producer: Alex Lewis Editor: Emma Rippon
Dec 21, 2019
Money Box Live: Communal Living
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From a housing cooperative near the city, to an organic farm in the sticks, communal living can vary enormously. So what are the financial pros and cons of a shared lifestyle? Adam Shaw visits a co-housing scheme in Leeds where residents enjoy the privacy of their own home, whilst sharing meals, cars and mortgage costs. How much can they save on their monthly bills and what are the downsides of living together with your neighbours? If you have experience of communal living - whether a hippy commune, a co-housing scheme or even a student housing cooperative - do get in touch and share your stories. You can email moneybox@bbc.co.uk any time, or tweet @moneybox. Or call 03700 100 444. Lines open from 1pm on Wednesday 18 December. Guests: Chris Coates, an editor at Diggers and Dreamers, a website offering information about communal living Angela Vincent, from the UK Cohousing Network
Dec 18, 2019
The battle for buying your freehold at a fair price
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It's been described as a "David and Goliath" contest. Hundreds of leasehold home owners have joined together - for the first time - to begin a legal fight to take control of the freehold on their properties. They want investment companies, which bought the freeholds, to sell them for a fair price. Renovare is a new 'banking solution' for ex-offenders, charging £7.99 a month for its services. We speak to Chief Executive David Bright about their funding model. And now we know Brexit will happen, what do we know it will mean for your consumer rights and personal finances? Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Alex Lewis Editor: Emma Rippon
Dec 14, 2019
Money Box Live: How to find the right car finance
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Over 90% of all new car purchases are made using some form of finance. And yet research suggests the vast majority of buyers don't understand the contracts they're signing. If you're the proud driver of a shiny new motor, how much of the small print did you read before leaving the showroom? Do you know what are your obligations if you become ill soon after getting your car? And how important is the amount of mileage you expect to do in a year? Whether it’s a hire purchase agreement, a Personal Contract Purchase (PCP) or a straight leasing contract, what are your rights and what can you do if things go wrong? Join Louise Cooper and her panel of experts as they look under the bonnet of car finance deals. Guests: Stuart Masson, Editor, The Car Expert Adrian Dally, Head of Motor Finance at Finance and Leasing Association If you'd like to share your stories or experiences, contact the Money Box team. The number to call is 03 700 100 444, geographic charges apply. The lines open at 1pm on Wednesday 11 December. Or email moneybox@bbc.co.uk or tweet @moneybox
Dec 11, 2019
Christmas Debt
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For many households, Christmas is the most expensive time of year. Food, drink, presents - the list of things to spend money on can be endless. Many of us will be using debt as a way to make that spending happen. Figures this week show that there is so much unmanageable and unsustainable debt in the UK that just the fees and charges on it all work out at nearly £1000 for every single adult in the UK. People who are second cardholders on a Nationwide credit card account are being prevented from making online purchases because of new customer identity checks. These checks are being phased in under new European regulations which insist on a second line of identification when we buy things online. It's called 'Strong Customer Authentication'. Usually that means a six digit code is sent by text to your mobile to enter online but for certain accounts with more than one card holder, these texts are only going to the primary account holder. Investors in one of the UK's biggest commercial property funds run by M&G have been temporarily prevented from taking out their money. The fund owns offices, and shopping centres and whole High Streets of retail units. They have been having a difficult time with many going bust or demanding rent cuts to stay in business. But what does this mean for investors - those invested directly and indirectly via a pension fund? Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Alex Lewis Editor: Emma Rippon
Dec 07, 2019
Money Box Live: Fostering
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How much financial support is available for foster carers looking after children in need? Around 65,000 children live with foster families across the UK. Foster carers provide a safe and stable place for them to live when they can't live with their families. It may be for a few days or even for their entire childhood. But as a foster carer, what help is there if your finances don’t cover the bills and the extras needed? Paul Lewis and a panel of experts will be taking your calls and hearing your experiences of fostering. Guests: Jackie Sanders, Fostering Network Harvey Gallagher, Nationwide Association of Fostering Providers Paul Kind, Professor of Health Outcome Measurement, Leeds University If you'd like to share your stories, contact the Money Box team. The number to call is 03 700 100 444, geographic charges apply. The lines open at 1pm on Wednesday 4 December. Or email moneybox@bbc.co.uk or tweet @moneybox
Dec 04, 2019
Money Box election 2019 special
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With fewer than two weeks to go until the 2019 General Election, Money Box takes a personal finance look at the manifesto pledges of the four main parties. Among the subjects covered are issues like workers’ rights, benefits and taxes. Hear the Chancellor, the shadow Chancellor, as well as Liberal Democrat and SNP spokesmen on finance, talk through their promises and how they’d bring about the changes they want to see. Presenter: Paul Lewis Producers: Eleanor Briggs, Dan Whitworth and Alex Lewis Editor: Emma Rippon
Nov 30, 2019
Money Box Live: Bailiffs
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What can and can't bailiffs do when they knock on your door to collect a debt? What happens if it's not your debt, or you've paid it off already? And can you refuse them entry? Louise Cooper is joined by Matt Hartley from Money Advice Trust, the charity that runs National Debtline and Business Debtline; by Russell Hamblin-Boone, CEO, Civil Enforcement Association, the trade association representing civil enforcement agencies (bailiffs) and by Mike Holmyard from Citizens Advice Scotland. If you'd like to share your stories, contact the Money Box team. The number to call is 03 700 100 444, geographic charges apply. The lines open at 1pm on Wednesday. Or email moneybox@bbc.co.uk or tweet @moneybox
Nov 27, 2019
The best way to tip
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Money Box has learned that an increasing number of families who bought new build freehold homes are finding a few years later find they cannot sell them. It's down to the annual charges made to pay for things like maintenance of roads, streetlights, and parks. In many cases the local council will not take on these costs so, through a management company, developers impose a so-called rentcharge on the houses to cover these expenses. Legally this means that the management company can take possession of a property if the homeowner gets 40 days behind with their payments - something mortgage lenders don't like. Every year more than 4000 people reach state pension age - but do not qualify for a state pension. Many of them are self-employed and may have paid thousands of pounds a year in National Insurance contributions - but not the right sort of contributions to qualify for a pension. We speak to someone in that situation. When you buy a meal do you leave a tip? Around one in eight of us never does. Perhaps because we carry less cash or because we're not quite sure what happens to the tip we leave. Do the waiters really get the money? Or is it taken by the managers to meet their costs? Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Alex Lewis Editor: Andrew Smith
Nov 23, 2019
Money Box Live: Collectables
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From comic books to Dinky Toys, costume jewellery to milk bottles, there’s plenty of choice when it comes to collecting. But where should you buy and how to be sure you’re getting a good price, whether you're buying or selling? Paul Lewis is joined by Roo Irvine from Kilcreggan Antiques shop in Argyle and Bute. She's also an expert on BBC's Antiques Roadtrip and Bargain Hunt. Also on the panel is vintage toy collector, Lawrence Lambert, valuer on BBC TV’s Cash in the Attic. If you'd like to share your stories, contact the Money Box team. The number to call is 03 700 100 444, geographic charges apply. The lines open at 1pm on Wednesday. Or email moneybox@bbc.co.uk or tweet @moneybox
Nov 20, 2019
Starting young to save for retirement
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The UK's banks haven't been able to agree who should pay compensation to customers who have had money fraudulently stolen from their bank accounts. Until last May the banks routinely refused to refund these customers. A new Code promised that all innocent customers would be reimbursed from 28 May but that runs out at the end of next month. We speak to Tom Blomfield boss of Monzo, one of the biggest online-only banks. Can technology be used to make it easier and cheaper for people to borrow money - especially those who use expensive short term credit or have poor credit ratings? That was the starting point for the Affordable Credit Challenge which was launched in July to make loans not only more affordable but also more available to low income households. We find out about the solutions that have made it onto the shortlist. A few weeks ago we were contacted by a listener who had suggested to his daughter and son aged 19 and 18 that they start a pension. But they told him "it was a bonkers idea". But could they be persuaded it was in fact something worth considering? And the joke bank notes that made their way into circulation: who bears the cost when they’re discovered not to be legal tender? Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Alex Lewis Editor: Emma Rippon
Nov 16, 2019
Money Box Live: Leaving School at Sixteen
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What are the career options available for 16 year-olds today and what are the financial implications? Whether it's college, some paid work or getting an apprenticeship, how will your money issues change if you leave school and pursue other choices? Presenter: Adam Shaw Guests: Billy Sexton, All About School Leavers Erin Bartley, Careers adviser with Skills Development Scotland Tom Stenner-Evans, Partner, Michelmores
Nov 13, 2019
Hotel room investors face losing 'life changing' sums
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People who put money into a UK-wide hotel room investment scheme have been told they’re likely to have lost their money. Northern Powerhouse Developments tempted more than a thousand people to buy hotel rooms in tourist hotspots across England and Wales. Investors were told their money would earn them 10% a year and also be used to refurbish the hotels that had been bought. But, four years since it began to attract investors, the company behind the scheme is bust and the hotels are up for sale. BBC Wales reporter Kayley Thomas has been investigating. Three small energy suppliers owe the regulator more than £2 million between them because they have not obtained enough energy from renewable sources. This so-called renewable obligation is run by the regulator Ofgem to make sure that energy suppliers source enough of their energy as 'green'. We discuss the significance of this. Rising housing costs and inflexible tenancies are forcing young couples to live together long after their relationship has ended, sometimes sharing a room or even a bed. One survey of 2000 people found that one in six of us have lived with an ex-partner at some time. But is there anything you can do to ease the financial pain? Presenter: Paul Lewis Producer: Alex Lewis Editor: Emma Rippon
Nov 09, 2019
Money Box Live: How To Retire Young
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Could you save enough of your income and budget so tightly that you can afford to retire in your thirties or forties? A US movement called FIRE – Financial Independence Retire Early – encourages millennials to stash enough cash to quit their job early and still live well. But how does it work? And do you have to be on a massive salary to make it a reality? With interest rates at historic lows, where can you invest for a decent return? What happens if you're a low-income earner? And what sacrifices must you make to achieve retirement before you reach fifty? Louise Cooper will be joined by Barney Whiter, one of the UK's biggest ‘FIRE’ bloggers and Claer Barrett, Editor of FT Money Contact the Money Box team to tell your stories and ask questions. The number to call is 03 700 100 444, geographic charges apply. The lines open at 1pm on Wednesday 6 November 2019. Email moneybox@bbc.co.uk or tweet @moneybox
Nov 06, 2019
Opposite-sex civil partnerships become law
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In amongst this week's political upheaval, a date was set for opposite-sex civil partnerships to become law. The first ceremonies will take place on December 31 2019. So what impact could this have on your financial health? Money Box has been hearing from disgruntled clients of a claims management firm demanding money from some customers years after they thought their claims were closed. Ben Carter has been investigating. Earlier this week the regulator relaxed mortgage affordability barriers with the aim to help an estimated 150,000 home owners trapped in high cost loans and not able to switch to a better deal. The FCA estimates the measures may only help as few as 2000, leaving the rest still stuck. Presenter: Paul Lewis Producer: Alex Lewis Editor: Emma Rippon
Nov 02, 2019
Money Box Live: Mental Health & Money
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Our expert panel take a look at the problems around mental health and money. From how to make your benefits work better for you, talking with banks and how to avoid the complications that can come from periods of poor mental health. You can call Money Box Live 03 700 100 444. Or email us moneybox@bbc.co.uk or tweet @moneybox. Panel- Anne Riddle from the Bridge Money Advisory Service in Stoke-on-Trent Helen Undy from the Money and Mental Health Policy Institute Ayaz Manji from Mind
Oct 30, 2019
What's next for QuickQuid borrowers?
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The payday lender QuickQuid has entered administration. It follows an earlier announcement of plans to close its business in the UK where it was the largest firm of its type. It's owned by the US-based company Enova which gave "regulatory uncertainty" as the reason for departure. What does this mean for existing borrowers and also for customers awaiting compensation for loans they say they should never have had because there's no way they could afford to repay them? Guest: Martin Lewis, founder of Money Saving Expert. Money Box listener Elaine reveals how her 18-year-old son was bullied into becoming a money mule, which saw him laundering cash from criminal activities through his personal bank account. Guest: Detective Sargeant Marc Cananur from the Kent Police Economic Crime Unit. An expensive plumber's bill - but not the sort you might be thinking of. Murray Menzies paid into a pension scheme for his employees and now faces a £1.2m bill triggered by his decision to retire and close down the small family firm. Guest Katie Banks, Partner at Hogan Lovells and Chair of the Association of Pension Lawyers. Presenter: Paul Lewis Producer: Charmaine Cozier Editor: Bridget Harney
Oct 26, 2019
The Personal Finance of Comedy
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You might think of comedians as up on a stage in a pub, but that's just one part of what the job entails today. Social media, streaming services and stadium tours have changed the game. Instead of doing gigs to get on TV, you do TV to get people to your gig! We'll look at how to start out and deal with cash and card readers, how to navigate online streaming and how you can get a mortgage while still telling jokes for a living. The panel are- Charlie Dinkin, comedian,director and writer Tiernan Douieb, a stand-up perfomer and podcast presenter Sarah Fox Clinch, a mortgage specialist for comedians at Fox Davidson David Coppard, Head of Media and Entertainment at accountancy firm MHA MacIntyre Hudson
Oct 23, 2019
How to give yourself a pay rise
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This week the decision was made to wind down the funds managed by ‘star’ manager Neil Woodford. Listeners have been in touch wanting to know what this means for their money and if they will be able to claim compensation. We discuss with Mark Polson from The Lang Cat Financial Consultancy and Anna Sofat from Addidi Wealth. The Financial Conduct Authority has announced plans to ban the way in which some car retailers receive commission based on the interest rate of the car finance loan they arrange. Good news for consumers? And we speak to a company that allows employees to award themselves a pay increase. Presenter: Ruth Alexander Producer: Alex Lewis Editor: Emma Rippon
Oct 19, 2019
Credit scores
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Do you know what your credit score says about you? If you’ve had a breakup, make up, break down, spending spree or life shock in the last six years, your credit rating will have it recorded. The majority of us don’t know what our credit score is and how these numbers are created. A good credit rating helps us access loans, mortgages or credit cards. But could there be a better way of helping people access credit and see what they can really afford to borrow? Our panel of experts will help you find out what your score says about you, how to get a better one and why workouts are required before you hit the bank not just the beach. Contact the Money Box team to tell your stories and ask questions. The number to call is 03 700 100 444, geographic charges apply. The lines open at 1pm on Wednesday (9/10/19). Email moneybox@bbc.co.uk or tweet @moneybox
Oct 16, 2019
'Herders' and 'olders'
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In this programme we go undercover into the world of the mule, discovering how children as young as 13 are being groomed to hand over their bank account details to criminals. We reveal that some of the recruiters, known as herders, are also teenagers. The accounts are then used to launder the proceeds of crime. Latest figures show that the number of accounts belonging to under 21's being used by money mules has doubled since 2016. Money mules and herders face a 14 year prison sentence if caught. Presenter: Paul Lewis Producers: Tom Wright and Alex Lewis Editor: Emma Rippon
Oct 12, 2019
Can my money help fight climate change?
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Can I get a good return on investments that do good? Should you be letting your money speak rather than be out on the street? With £2.2 trillion in pension funds in the UK, do we really know what our money is doing and what it could be doing in the fight against climate change? We have an expert panel on hand with both the science and finance knowledge to help you navigate what's called impact investing. Mike Thompson - Committee on Climate Change Charlene Cranny - UK Sustainable Investment Fund Mary Stevens - Friends of The Earth Contact the Money Box team to tell your stories and ask questions. The number to call is 03 700 100 444, geographic charges apply. The lines open at 1pm on Wednesday (9/10/19). Email moneybox@bbc.co.uk or tweet @moneybox
Oct 09, 2019
Credit at 18 - getting the right deal for you
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Competition in the home and insurance market is not working and loyal customers are being penalised, according to the Financial Conduct Authority. The FCA estimates that six million people pay on average £200 too much - totaling an overpayment of £1.2bn a year. We hear from Huw Evans the Director General of the Association of British Insurers and Matthew Upton, Director of Policy at Citizen's Advice. Last week Money Box listener Sade emailed us saying she wanted to celebrate her 18th birthday by getting a credit card. So where should she begin? Helen Saxon from Money Saving Expert runs her through some of the options. And why are so many freehold houses sold with covenants which restrict everything from what vehicle you can park in your drive to whether you can put up a satellite dish? One homeowner told us hers was "not worth the paper it's written on". Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Alex Lewis Editor: Emma Rippon
Oct 05, 2019
Fundraising for schools
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Ever had the horror of running a cake stand? Do charity egg and spoon races haunt your dreams? Moneybox is looking to make you the Jeff Bezos of the the bake sale and make your fundraiser go further. Parent Teacher Associations are changing, their roles and are now more important than ever. With budget cuts in schools and pressure for new technology the need for extra funding has never been greater. Moneybox Live looks at how school fundraisers can maximise their money, bring in new volunteers, use charitable status to find new funding and adapt to the digital world. Presenter Felicity Hannah is joined by Carol Rogerson of PTA Plus magazine, Kerry Jane Packman from charity Parentkind and Susan Burton from start-up Classlist to answer listeners' questions. Contact the Money Box team to tell your stories The number to call is 03 700 100 444, geographic charges apply. The lines open at 1pm on Wednesday. Email moneybox@bbc.co.uk or tweet @moneybox
Oct 02, 2019
Struggling with insolvency
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For decades, Stoke-on-Trent was powered by industry, with tens of thousands working in mining and pottery. But when the mines and factories closed, generations of people were left out of work. For some, not working became a culture that stuck. But that's not the only reason why Stoke is the insolvency capital on England and Wales. The average wage in the area is £5,000 less than the national average, plus there are low levels of literacy, numeracy and IT skills. Poverty and poor health have helped reinforce financial exclusion, trapping many in a spiral of debt and deprivation which they can't get out of. Now the North Staffordshire Financial Inclusion Group is on a five-year mission to eradicate Stoke's debt issues. It plans to work with schools to get personal finance on the curriculum and actively target people who are struggling. Presenter: Paul Lewis Reporter: Hazel Morgan and Dan Whitworth Producer: Alex Lewis Editor Emma Rippon
Sep 28, 2019
Student Finance
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How do student loans work, when do you start repaying them and what happens when it goes wrong? It can be very confusing for students and their parents alike so we are here to help. Our panel help answer your questions about tuition fees, maintenance loans and how it all works. One of the most common questions is whether parents should pay the fees upfront to avoid their child getting into 'huge debt'....the answer might surprise you. Contact the Money Box team to tell your stories The number to call is 03 700 100 444, geographic charges apply. The lines open at 1pm on Wednesday. Email moneybox@bbc.co.uk or tweet @moneybox Panel: Tom Allingham, Save the Student Hayley Borrett, National Association of Student Money Advisers financial capabilty champion Presenter: Ruth Alexander Producer: Phoebe Keane
Sep 25, 2019
Thousands of students forced to pay back overpayments
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A Money Box investigation has discovered that tens of thousands of university students in England, Wales, and Northern Ireland have been forced to pay back millions of pounds in overpaid maintenance loans. The Department for Education says any money owed due to overpayments by the Student Loans Company, should be taken back from students whilst they're still at university except in exceptional circumstances. This can leave them receiving little or no money for months at a time, with very little notice. Binary options are a bet on whether the price of a commodity like gold or silver will be higher or lower at a certain time. The answer either 'yes' or 'no' and if you guess right you make money - if you are wrong you lose money. Earlier this year the FCA banned the sale, marketing and distribution of binary options to retail consumers as the potential for loss was so great - not to mention the possibility of fraud. So is there ever such a thing as a genuine binary option? And can you get your money back if you fall foul of a binary option scam? Presenter: Paul Lewis Reporter: Drew Miller Hyndman Producer: Dan Whitworth Editor: Emma Rippon
Sep 21, 2019
How do I start investing?
2023
Have you been thinking about investing but have been put off by the jargon or fees? Do you think that investing is just for the rich, or that you have to have thousands spare to get started? Are you scared of risk, or do you think it seems like a man's game? Our panel explain the basics for first time investors. Panel: Holly Mackay, Boring Money Anna Sofat, Addidi Wealth Anthony Morrow, Open Money
Sep 18, 2019
How digital payments are changing the way we donate
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This week Big Issue sellers have started to accept contactless payments. As donations to good causes dwindle we find out how digital transactions are reshaping the way we donate. Can 20 somethings who are making the minimum auto-enrolment pension contributions still have a comfortable retirement? A recent study found more than half of savers are confident that they will but experts are concerned that this confidence is misplaced. We crunch the numbers for a couple of volunteers to find out. And we look at the impact of a project to reduce the cost of the school day on the lives of families in Scotland. Presenter: Paul Lewis Reporter: Bethan Head Producer: Alex Lewis Editor: Emma Rippon
Sep 14, 2019
How do you ask for a pay rise?
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Whether you are a freelancer or working for a big company, talking about how much you're worth can be hard. Have you been too scared to ask for a pay rise? Have you asked but been rejected? Have you dodged negotiating your pay when offered a new position? We take your calls and offer advice on how to have those tricky conversations. Contact the Money Box team - email moneybox@bbc.co.uk or tweet @moneybox. Or call us from 1pm on Wednesday: 03 700 100 444 - geographic charges apply. Join Louise Cooper and her expert panel: Catherine Davies from Pay Rise Accelerator Andrew Chamberlain, Deputy Director of Policy at IPSE Natalie Reynolds author of "We have a Deal" and founder of negotiation consultancy Advantage spring Producer: Phoebe Keane Editor: Emma Rippon
Sep 11, 2019
Former Extra Energy customer shocked at new £4,000 bill
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Money Box reporter Dan Whitworth investigates why a failed energy company is still sending bills to customers. Extra Energy ceased trading ten months ago. Last month former customer Diane received a letter demanding over £4,000 for supplying gas to her 2 bedroom home. Guest: Ellen Fraser, Energy Analyst at Baringa. A savings account that pays a 50p bonus for every pound you save. Just imagine that. Well actually you don't have to because it exists. It's called a Help to Save Account, is backed by the government and was launched last year to encourage people on low incomes who claim certain benefits to save. The Treasury estimates that around 3.5million people could be eligible for the scheme, recent statistics from HMRC reveal only 132,000 accounts have been opened. Guest: Kelly Sizer, Senior Technical Manager, the Low Incomes Tax Reform Group. Cara explains how she balances running her international online business with being a 14-year-old schoolgirl. Guest: Julian Hall, the founder of Ultra Education which teaches entrepreneurship in schools to 7 to 18 year-olds. Presenter: Paul Lewis Producer: Charmaine Cozier Editor: Emma Rippon
Sep 07, 2019
Entrepreneurial mothers
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Have you set up a new business after becoming a parent? What are the challenges and rewards? The number of mothers that are working for themselves has doubled in the last ten years according to IPSE, a society representing Professionals and the Self Employed. There are now almost 600,000 freelancing mothers across the UK. In addition, there are many mums who are running their own businesses and employing others. But challenges remain - lack of access to finance and an absence of role models can hold some women back from striking out on their own professionally. But the Government is hoping to boost the numbers of female entrepreneurs with initiatives including free business mentoring services. From e-commerce, to setting up a franchise, to spotting a gap in a market and making it a profitable business, Money Box wants to hear stories from entrepreneurial mothers and share their top tips. Join Louise Cooper and expert panel. Guests: Entrepreneur Alison Cork – The Government's appointed Champion for Women Entrepreneurs and founder of The National Women’s Enterprise Network, helping women to set up their own businesses. Ruby Peacock from the Federation of Small Businesses ‘Women in Enterprise’ team Contact the Money Box team to tell your stories The number to call is 03 700 100 444, geographic charges apply. The lines open at 1pm on Wednesday. Email moneybox@bbc.co.uk or tweet @moneybox
Sep 04, 2019
Why have mortgage approvals hit a two year high?
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The number of mortgages approvals hit a two-year high in July, according to the Bank of England but approvals for first time buyer mortgages remained flat. We look at why it's happening, the problems for young house seekers, the deals that are out there and how to save for a deposit with the help of mortgage broker Rebecca Robertson, the Director of Evolution Financial Planning and first time buyer Ashley Agwuncha, who is also one third of money saving bloggers the Money Medics. The charity Samaritans, which offers a listening ear to people in crisis, has entered into a partnership with betting company Paddy Power Betfair - and is being heavily criticised for it. Our reporter Dan Whitworth investigates their relationship. We also hear from John Myers, whose son Ryan had a gambling addiction and took his own life. And from Carolyn Harris, the Labour MP for Swansea East, who is chair of the All Party Parliamentary Group on Gambling Related Harm. Nationwide has doubled the overdraft rate for some of its customers, and it's likely to be only the beginning of changes brought in by all banks and building societies - all part of what the regulator has described as the biggest overhaul of overdrafts for a generation. The changes are aimed at reducing the high cost of credit for some consumers and making it easier for everyone to compare, and perhaps switch between, different providers. But simpler does not always mean cheaper, as Money Box listener Cathy from Hertfordshire tells us. We also hear from debt campaigner and adviser Sara Williams, who runs the website, Debt Camel. Presenter: Ruth Alexander Producer: Paul Waters
Aug 31, 2019
The Money Clinic: Julie and Paul
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Money is one of the top three strains on relationships and it’s a common cause of rift between family and friends too. You might be cautious and risk averse and hate to see your partner frittering their money away on new clothes and nights out; while they might think you should stop being so miserly with your cash and splash out once in a while. In the Money Box Summer series Ruth Alexander introduces ‘The Money Clinic’. We eavesdrop on the conversations of three couples and a mother and son talking honestly about their finances with a relationship counsellor. We learn who they are, about their relationship with the other person, and what financial issues are coming between them. We hear practical tips on how each couple can better to manage their cash, and also how to manage the emotional side of money. We learn that individual attitudes to money are formed in early life, and how arguments about money are often about so much more than just money. In this programme we meet Paul who wants to retire early, but his wife Julie says he can’t afford to. Can they come up with a plan for this next stage of life that they will both agree to? Producer Smita Patel Editor Emma Rippon
Aug 24, 2019
The Money Clinic: Fay and Ben
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Money is one of the top three strains on relationships and it’s a common cause of rift between family and friends too. You might be cautious and risk averse and hate to see your partner frittering their money away on new clothes and nights out; while they might think you should stop being so miserly with your cash and splash out once in a while. In the Money Box Summer series Ruth Alexander introduces ‘The Money Clinic’. We eavesdrop on the conversations of three couples and a mother and son talking honestly about their finances with a relationship counsellor. We learn who they are, about their relationship with the other person, and what financial issues are coming between them. We hear practical tips on how each couple can better to manage their cash, and also how to manage the emotional side of money. We learn that individual attitudes to money are formed in early life, and how arguments about money are often about so much more than just money. In this programme, 20-somethings, Ben and Fay, have just moved in together. It’s an exciting time, but their arguments about money are getting them down. Can they learn to see eye-to-eye? Producer Smita Patel Editor Emma Rippon
Aug 17, 2019
The Money Clinic: Fiona and James
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Money is one of the top three strains on relationships and it’s a common cause of rift between family and friends too. You might be cautious and risk averse and hate to see your partner frittering their money away on new clothes and nights out; while they might think you should stop being so miserly with your cash and splash out once in a while. In the Money Box Summer series Ruth Alexander introduces ‘The Money Clinic’. We eavesdrop on the conversations of three couples and a mother and son talking honestly about their finances with a relationship counsellor. We learn who they are, about their relationship with the other person, and what financial issues are coming between them. We hear practical tips on how each couple can better to manage their cash, and also how to manage the emotional side of money. We learn that individual attitudes to money are formed in early life, and how arguments about money are often about so much more than just money. In this programme we meet Fiona, who is frustrated by her son James’ feckless attitude towards money. He’s 20-years-old but she feels like he sometimes acts like a two-year-old. How can she get him to change his ways? Producer Smita Patel Editor Emma Rippon
Aug 10, 2019
The Money Clinic: Poppy and Cliff
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Money is one of the top three strains on relationships and it’s a common cause of rift between family and friends too. You might be cautious and risk averse and hate to see your partner frittering their money away on new clothes and nights out; while they might think you should stop being so miserly with your cash and splash out once in a while. In the Money Box summer series Ruth Alexander introduces ‘The Money Clinic’. We eavesdrop on the conversations of three couples and a mother and son talking honestly about their finances with a relationship counsellor. We learn who they are, about their relationship with the other person, and what financial issues are coming between them. We hear practical tips on how each couple can better to manage their cash, and also how to manage the emotional side of money. We learn that individual attitudes to money are formed in early life, and how arguments about money are often about so much more than just money. In this programme we meet Cliff and Poppy who own a cafe together but their financial mind-sets are miles apart. He’s a ‘maverick’ with money, while she’s intensely frugal. Can they find a middle ground? Producer Smita Patel Editor Emma Rippon
Aug 03, 2019
The Costs of Being Disabled
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There are nearly 14 million disabled people in the UK and a report from Scope has found they have to pay an average of £583 every month to have the same living standards as someone without a disability. Inevitably, the costs of mobility aids and having to use certain public transport will add to the monthly outgoing. But what are some of the less obvious, or hidden, costs of having a disability? How does it all add up? And what can be done to mitigate these costs? Presenter Lee Kumutat and our guests discuss these questions and more as we hear from disabled people and their parents about how their disabilities cost them extra money, limits their access to financial institutions, and holds them back from independence. in this Money Box Live special we won't be taking calls in the programme but would still love to hear your thoughts and experiences which you can email to moneybox@bbc.co.uk. Guests: Jessica Leigh, Policy and Campaigns manager at Scope Dr Miro Griffiths, Teaching Fellow in Disability Studies at the University of Leeds Helen Undy, Chief Executive of Money and Mental Health Presenter: Lee Kumutat Producer: Drew Miller Hyndman Editor: Emma Rippon
Jul 31, 2019
Credit nightmares for young people
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Imogen is 21-years-old. She's also invisible – financially. Despite renting for 2 years, working and paying her bills on time the credit agencies she's contacted won’t let her see her credit record because her "identity can’t be verified." What does that mean and what can Imogen do? Guests Imogen and James Jones, Head of Consumer Affairs at Experian. Dan Whitworth reports on a woman's 20 month fight to retrieve £14,000 of her deceased mother’s savings. The money was taken via two direct debits fraudulently set up during the final 4 years of her mother's life when she’d been diagnosed with dementia. The fight to reclaim the cash only ended after Money Box stepped in. Guest: Veronica Gray, Director of Action on Elder Abuse, Northern Ireland. If you’ve been so unsettled by that tv ad with the animatronic head of Arnie Schwarzenegger that you can't take in any of the words, you may have missed the central message – August 29th is the deadline to make a payment protection insurance claim. Guest: Emma Stranack, the FCA's PPI deadline campaign lead. Reporter: Dan Whitworth Presenter: Paul Lewis Producer: Charmaine Cozier Editor: Andrew Smith
Jul 27, 2019
Renting and Letting
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Adam Shaw and guests discuss the new rules about fees, deposits, requirements for landlords to keep their property habitable and plans to change eviction law. To join the conversation call 03700 100 444 from 1pm – 3.30pm on Wednesday 24 July, email moneybox@bbc.co.uk or tweet @moneybox. Plus Adam visits the UKs largest Build to Rent scheme to find out what the concept offers tenants. On the panel Richard Lambert, Chief Executive, National Landlords Association Greame Brown, Director, Shelter Scotland Jennifer Phillips, Law Society Housing Law Committee We’d love to hear your views, questions and experiences so get in touch.
Jul 24, 2019
The challenge of charging an electric car
1979
Money Box listener Gary takes reporter Dan Whitworth on a guided tour of electric car charging points in Swindon to illustrate the complexities of navigating the system and the associated costs. Guest: David Newton, CEO of BP Chargemaster, the UK's largest electric charging network. Laura would love to be a homeowner. She regularly enters raffles and competitions in the hope of winning a house. Richard Williams, a solicitor specialising in gambling law, explains why and how home competitions can go wrong. The Residential Landlords Association and campaign group Generation Rent debate findings from the RLA’s survey on government plans to abolish section 21 notices in England and Wales. Section 21 allows a landlord to evict tenants without a reason and with just 2 months notice. Guests: Georgie Lammy, Campaigns Lead, Generation Rent and John Stewart Policy Manager, Residential Landlords Association. More people have been included in a scheme set up by HSBC to compensate people who paid unreasonable debt collection charges. Those affected were customers with loans, credit cards, or store cards with either HFC Bank Ltd or John Lewis Financial Services between 2003 and 2009. Both of those firms are now part of HSBC which told Money Box "We believe we have identified all those affected who may have paid a Debt Collection Charge between 2003 and 2009, and have or will shortly be writing to them. If someone believes they paid a Debt Collection Charge and we haven’t contacted them, they can call us to discuss on 0345 585 7564. Presenter: Paul Lewis Producer: Charmaine Cozier Editor: Emma Rippon
Jul 20, 2019
School holiday costs
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Share your experiences and tips for meeting the extra costs of the school holidays. Call 03700 100 444 from 1pm to 3.30pm on Wednesday 17 July (standard network charges apply) or e-mail moneybox@bbc.co.uk now. Whether you're working and need to find the money for extra childcare costs or you're looking for ways to entertain your children on a low income, we'd love to hear your stories and solutions on Wednesday’s Money Box Live. Joining presenter Louise Cooper are: Megan Jarvie, Head of Coram Family and Childcare Greta Defeyter, Director of the Healthy Living Lab at Northumbria University Ema Wilkes, Chief Executive, Neo Community Louise visited the Notting Hill Adventure Playground. Presenter: Louise Cooper Producers: Diane Richardson and Khadidja Ndiaye Editor: Emma Rippon
Jul 17, 2019
Fighting bank fraud branch by branch
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Money Box's Drew Miller Hyndman has been to Southampton where this week TSB Bank held the latest in a series of in-branch sessions aimed at educating people on how to avoid becoming victims of financial fraud. Guest: Ashley Hart, Head of Fraud for TSB. Jeremy Hunt and Boris Johnson have both set out their tax plans should they become Prime Minister. Carl Emmerson, Deputy Director of the Institute For Fiscal Studies compares, contrasts and costs the policies. Gaps in the money management skills of children who are in, or young people who have left, care in England is the focus of a new report. It follows an inquiry by the All Party Parliamentary Group on Financial Education for Young People. Ralph who went into care when he was 14 shares his perspective on the issue. Guest: Sam Turner, Voice and Influencing Manager at Become, a charity for children in care and young care leavers. July 31st is the deadline to renew tax credits. If you already claim them what do you have to do and if you don’t – could you? Guest Victoria Todd Head of the Low Incomes Tax Reform Group team. Reporter: Drew Miller Hyndman Presenter: Paul Lewis Producer: Charmaine Cozier Editor: Emma Rippon
Jul 13, 2019
Electric Cars
1967
Adam Shaw and guests discuss the costs and considerations of driving an electric car. To join the conversation call 03700 100 444 from 1pm – 3.30pm on Wednesday 10 July, email moneybox@bbc.co.uk or tweet @moneybox. We’d love to hear your views, questions and experiences. On the panel: Melanie Shufflebotham, Co-founder of Zap-Map and Next Green Car Claire Evans Consumer editor, Autocar and What Car? Anders Nilsson, GoCompare Presenter: Adam Shaw Producer: Diane Richardson Editor: Emma Rippon
Jul 10, 2019
Unfair delivery charges in Scotland
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Prepaid cards are continuing to increase in popularity, often as an alternative to a bank account. In many cases they are advertised as ‘no paper work, no fuss’ but Money Box hear's that's not always the case. A growing number of credit unions are offering loans which are repaid directly by child benefit payments to try to stop people getting into a cycle of expensive debt. Felicity Hannah reports on how they work in practice. Why people who live in parts of Scotland are being charged extra for online delivery charges and how Office of Tax simplification plans to simplify inheritance tax. Presenter: Paul Lewis Reporter: Felicity Hannah Producer: Alex Lewis Editor: Emma Rippon
Jul 06, 2019
Money Box Live: Power of Attorney
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Who will take care of your finances and welfare if you no longer can? Putting in place a Power of Attorney - what ever your age - allows one or more trusted people to manage your money and personal needs if and when you need help, such as dealing with your bank, paying your bills or arranging personal care. There are many aspects to consider such as who to appoint, what responsibilities they will have and whether you want to place restrictions on the decisions which can be made on your behalf or set out specific wishes in advance. Perhaps you have one but are having difficulty using it or you're concerned that a relatives finances are being managed badly? Who can help if a relative or friend has already lost mental capacity but doesn't have a power of attorney in place? Whether you're thinking of setting up a power of attorney or want to share your views and experiences of using one we'd love to hear from you. Presenter Paul Lewis will be joined by: Sandra McDonald, former Public Guardian for Scotland Samantha Buckthought, Partner, Wolferstans & Panel Deputy for the Court of Protection Katie Evans, Money and Mental Health Policy Institute Call 03700 100 444 from 1pm to 3.30pm on Wednesday 3 July (standard network charges apply) or e-mail moneybox@bbc.co.uk now.
Jul 03, 2019
Taking a 'butchers' at contract small print
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Tens of thousands of people are using two new apps which let them access their wages as they earn them. With no more waiting around for monthly pay days is this new tech helping people’s financial health or putting them at more risk of going into debt? Some of the people who lost money with the collapsed investment firm London Capital and Finance have been given a glimmer of hope they may be eligible for compensation. The Financial Services Compensation Scheme says some people may have been given advice about investing which would mean they could make a claim to get some, or all, of their money back. We hear the latest from the administrators and those who could benefit and those who are worried they might miss out. Counting down to the end of a five year loan agreement, one small business couldn’t wait to make the last payment. But the owners didn’t read the small print. It said they needed to give three month’s notice before they could stop paying the loan. We speak to a contract law specialist to see what people should do to avoid any similar nasty surprises. Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Alex Lewis Editor: Emma Rippon
Jun 29, 2019
Money Box Live: Cryptocurrencies
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Louise Cooper and guests look at the volatile world of investing in digital currencies. Call 03700 100 444 from 1pm to 3.30pm on Wednesday 26 June or e-mail moneybox@bbc.co.uk now with your experiences and questions. Joining Louise are: Marc Warne, Founder, Bittylicious Jemima Kelly, reporter, FT Alphaville Dave Jevans, CEO, CipherTrace Producer: Diane Richardson Editor: Emma Rippon
Jun 26, 2019
Complaints about car loans
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Complaints about the loans used to buy cars have trebled in three years - 50% up in the last year alone. A million new cars were sold to individuals in 2018 - more than nine out of ten on finance. We borrowed £45 billion to buy new and used cars last year. The size and growth of this finance has caused the Bank of England to express concerns and in November the Financial Conduct Authority was so worried it published new rules about how that credit was sold. We look at how well our ability to repay is being assessed. Small businesses and the self-employed who pay VAT will have to make big changes to how the submit their information to HMRC over the next few months. It's all part of Making Tax Digital where quarterly figures must be submitted using approved software rather than just entering them manually on the HMRC website. Some large firms who already make accountancy packages are telling customers they must sign up for new and often expensive upgrades but do they really need to? Nearly seven in ten people seeking advice were advised to transfer out of their guaranteed final salary pension and invest the money into a riskier pension fund. That's according to data released by the Financial Conduct Authority this week, collected over the last three and a half years. It says for most people that is bad advice - is it time for stricter controls on pensions transfers? Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Alex Lewis Editor: Emma Rippon
Jun 22, 2019
Childcare Costs
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Childcare in the UK is amongst the most expensive in the world – and prices keep rising. For some families, nursery fees cost more than the monthly mortgage. Whether you are looking at nurseries or childminders for your pre-school children what financial help is available to reduce costs? What is tax-free childcare and how does it work? Who is eligible for 15 or 30 hours’ free childcare a week – and what help can you get to pay for childcare if you’re on Universal Credit? We'll explore the options available to parents wanting to give their child the best start in life. Adam Shaw and a panel of guests will be taking your calls, emails and tweets. Do get in touch. Call 03700 100 444 – lines open at 1300 on Wednesday 19 June; email moneybox@bbc.co.uk or tweet @moneybox Guests: Megan Jarvie, Head of Coram Family and Childcare Charlotte McDonough, UK Policy advisor, Save the Children Neil Hill, Money expert, Money Advice Service Presenter: Adam Shaw Producer: Sally Abrahams
Jun 19, 2019
Pension credits and the TV licence
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An inquiry has been launched into the potential mis-selling of leasehold properties. The Competition and Market Authority are aiming to shed light on potential misleading practice and unfair terms to better protect people buying a home in the future. What difference could it make to the lives of many whose homes have become unsellable? We speak to some of the British Steel workers persuaded to transfer out of their final salary pension schemes by rogue advisers. This week the Financial Conduct Authority visited Port Talbot to answer some of their questions. Earlier this month, the Equity Income Fund run by fund manager Neil Woodford suspended withdrawals by its investors. We hear from a listener whose money became trapped in the fund despite requesting a withdrawal more than 72 hours before the fund was frozen. And after the BBC announced this week that many over-75's would have to start paying for their licence fee, we find out who will still be able to get it free. Presenter: Paul Lewis Reporter Dan Whitworth Producer: Alex Lewis Editor: Emma Rippon
Jun 15, 2019
Rent and Return
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For years we've rented carpet cleaners or hired a dinner jacket for a wedding. But now we're beginning to rent all sorts of other things too. Furniture., toys, even outfits for a work do. Money Box Live looks at the increasingly popular option of renting stuff rather than owning it. What can you borrow and what the pros and cons of doing so? We visit the Library of Things in south London where you can rent a tent, a waffle maker or even a ukulele. Will borrowing not buying help save the planet? Guests: Emily Gordon-Smith Director of Consumer Products at Stylus Martyn James, Consumer rights expert at Resolver Presenter: Louise Cooper Producer: Sally Abrahams
Jun 12, 2019
Bridging the 'advice gap'
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Millions of people need financial advice but don't get it according to a damning report out this week. It's called the 'advice gap' and includes people who need advice about investment or pensions but can't afford professional advice and people who need free advice on a variety of money matters but don't know where to get it. We discuss how to make financial advice more accessible to everyone. Banks have until April next year to implement major changes on overdraft charges. The fees from overdrafts bring in nearly two and a half billion pounds a year and they are mainly paid by a small number of customers who are in debt or vulnerable. The Financial Conduct Authority say it will be the biggest shakeup of overdraft fees in a generation, others aren't so impressed. Over 9000 students in higher education are estranged from their families, without the safety net of the bank of Mum or Dad if things go wrong. Estrangement charity Stand Alone has found that financial and other pressures mean they're three times more likely to drop out before their course finishes than other students. The Scottish Government have launched a brand new benefit for low income families. We found out how it works. Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Alex Lewis Editor: Emma Rippon
Jun 08, 2019
Credit Unions
1934
Credit unions are financial not-for-profit co-operatives run by their members which offer a range of saving accounts and loans. Around 2 million people in the UK belong to one. In order to join people must have something in common with other members such as living or working in the same area or having the same occupation. The work that credit unions do with those who are excluded from mainstream financial services has led to the perception that they are a "poor man's bank" but this isn't the whole story. Paul Lewis talks to Robert Kelly, Chief Executive of the Association of British Credit Unions, and Dr Paul A. Jones, Head of the Research Unit for Financial Inclusion at Liverpool John Moores University, about how credit unions are adapting in the age of fast digital banking With contributions from Teresa Manning, Chief Executive of Clockwise Credit Union and Professor Sharon Collard Research Director of the Personal Finance Research Centre at the University of Bristol. If you have a credit union related question for the panel you can call 03700 100 444 after 1pm on Wednesday 5th June or email moneybox@bbc.co.uk Standard geographic charges from landlines and mobiles will apply. Presenter: Paul Lewis Producer: Charmaine Cozier Editor: Emma Rippon
Jun 05, 2019
Ban on lettings fees begins
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Letting agencies can no longer charge tenants fees when they rent a property. They've already been banned in Scotland and now England is following suit. They can be pretty hefty - for example £500 for a credit check, £200 to check out of the property. These fees account for £700m a year and account for a fifth of agencies turnover. So is this a win win for tenants or will the ban have unintended consequences? When it comes to elderly or vulnerable loved ones, family and friends often rely on other people to help manage their day to day lives, including going shopping, paying bills, helping them look after their money. Many elderly people fall victim to financial abuse. We speak to Action on Elder Abuse about what you can do to try to stop this from happening. And this week a major change began which should mean that victims of bank fraud are reimbursed for their losses in almost every case. But it only applies to frauds committed from last Tuesday, May 28th. So what can be done about the estimated £1bn of money people have had stolen before this code was introduced? Plus we find out more about TSB's 'fraud guarantee'. Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Alex Lewis Editors: Richard Knight + Richard Vadon
Jun 01, 2019
The Cost of Music
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Music streaming is big business. But how do the various providers differ and how do their payment models work - for consumers and musicians? We'll hear from grime artist Chiedu Oraka, Alice Enders from Enders Analysis and from Chris Cooke who is head of Music at CMU Insights, a music business consultancy. If you have a question for the panel or want to share your experience call us on 03700 100 444 between 1pm and 3.30pm on Wednesday 29nd May. (Standard geographic charges from landlines and mobiles will apply.) Or send an email before then to moneybox@bbc.co.uk Presenter: Louise Cooper Producer: Paul Waters
May 29, 2019
Call for online 'credit curfews'
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New safeguards for victims of bank fraud come into effect from Tuesday. Over 350 million pounds was stolen from accounts last year through what's called Authorised Push Payment Fraud - that happens when a person is tricked into transferring money into a fraudster's account. Often the banks have refused to refund victims but now they will have to. Figures released this week by StepChange - one of the UK's largest debt charities - show a big rise in the amount of debt relief orders in England and Wales. But what is a debt relief order and why are they at a four year high? Researchers at Newcastle University have found that a ban on online borrowing between 11pm and 7am could protect consumers and are calling for the introduction of 'credit curfews'. And when a Money Box listener's partner died suddenly just days after they had taken delivery of a new car she could no longer afford the repayments. But the finance company initially told her it would cost tens of thousands of pounds to get out of the contract. We speak car finance with a consumer contract lawyer. Presenter: Adam Shaw Reporter: Dan Whitworth Producer: Alex Lewis Editor: Emma Rippon
May 25, 2019
Crowdfunding
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Crowdfunding involves asking a lot of people for typically small amounts of money. It's done online as a way of financing businesses, individuals, charities or the development of ideas. There are different ways to do it including making a donation, giving money in return for shares in a business, providing a loan or receiving a reward linked to the fundraising project in return for your cash. Joining Adam Shaw to discuss the rules, risks and potential rewards of crowdfunding are Gerald Oppenheim Chief Executive for the Fundraising Regulator, Jes Bailey Founder and Consultant with Crowdfund 360 and Bruce Davis, Director of the UK Crowdfunding Association and also Co-Founder and Joint Managing Director at Abundance Investment. If you have a question for the panel or want to share your experience of crowdfunding as a donor or as a fundraiser call 03700 100 444 after 1pm on Wednesday 22nd May or send an email before then to moneybox@bbc.co.uk Standard geographic charges from landlines and mobiles will apply. Presenter: Adam Shaw Producer: Charmaine Cozier Editor: Emma Rippon
May 22, 2019