Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 487 features Emily, CTO with Cobb County 911, GA.

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Episode topics –

• Emily's 9-1-1 story

• A family of service

• I fell into dispatch, literally

• A loss and restoration of hearing

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 486 features Deborah, Retired 9-1-1 professional out of El dorado SO, California.

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INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Deborah's 9-1-1 story

• From fashion to service life

• Retiring after 30 years in dispatch

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 485 features Elizabeth Mills, Telecommunications Officer, Hendricks County, IN.

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INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Elizabeth's 9-1-1 story

• From rental cars to dispatch

• First day on phones equals a tanker explosion

• Calls that help solidify our calling to 9-1-1

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 484 features Violet, former 911 dispatcher and current 911 Grant Writer.

To find out more about Violet you can visit her here - Instagram | Web

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INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Violet's 9-1-1 story

• Recap at the Mini-C

• When you are the only one in dispatch and it's going to hell

• Eye opening dispatch research

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 483 features Heather, CTO and Nugget the Peer Support Dispatcher out of Knox County 911, Indiana.

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Episode topics –

• Heather's 9-1-1 story

• From hotel management to dispatch

• Being human in 9-1-1

• The motivation for Nugget

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 482 features Wendy, former 911 dispatcher, and a Peer Support Recovery Specialist.

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INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Wendy's 9-1-1 story
• Dispatching while in high school
• Calls that stick
• Leaving and giving back
• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 481 features Angela Johnson, former 911 dispatch supervisor and Licensed Professional Counselor, and DTBG4 speaker.

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INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Angela's 9-1-1 story recap

• The road to compassion fatigue (CF) education

• Symptoms of compassion fatigue

• Difference between CF and PTSD

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 480 features Morrissa, Telecommunicator and CTO w/North Carolina State Highway Patrol.

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INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Morrissa's 9-1-1 story

• Early training

• Multitask or Omnitask

• Line of duty death

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 479 features Congresswoman Norma Torres.

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Episode topics –

• Clarification of the Consolidated Appropriations Act

• Why the 9-1-1 SAVES Act is still important

• What needs to be done to cross the finish line

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 478 features Shae, dispatcher with Pershing County SO, Nevada.

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INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Shae's 9-1-1 story

• From taxes to 9-1-1

• Early training and release

• Remembering where you started

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 477 features Linda, CTO w/FoxComm 911 out of Illinois.

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INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Linda's 9-1-1 story

• In training for 9-1-1 prior to 9-1-1

• The moment you know your calling

• 2022 Telecommunicator of the Year

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 476 features Whitney, Deputy Director, and Trista, 9-1-1 professional, with Allegan County Central Dispatch, MI.

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Episode topics –

• The beginning of Within the Trenches
• Trista's story in 2010
• Whitney features episode 1
• Where it was and where we are now
• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 475 features Sabrina, Supervisor with Hutchinson-Reno Co 911, KS.

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Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Sabrina's 9-1-1 story

• Growing up public safety

• From EMT to dispatch

• Calls; how it started, how it ended

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 474 features Bryce, Emergency Dispatch Supervisor, Cedar Park Police, TX.

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Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Bryce's 9-1-1 story

• Setting the expectation for new hires

• The human side of hard calls

• The Mandalay Bay Shooting

• Breaking Trauma

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 473 features Kris, Communications Training Officer with NRV911 out of Virginia.

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Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Kris's 9-1-1 story

• Growing up Public Safety

• The reality of 9-1-1

• Training the next generation

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 472 features Open Mic stories from the Imagine Listening session at the 2022 NJ NENA conference.

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INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 471 features #IAM911 stories from the Imagine Listening session at the 2022 NJ NENA conference.

WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES, YOU ARE LISTENING AT YOUR OWN RISK. WHAT YOU ARE ABOUT TO LISTEN TO COULD BE A TRIGGER.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 470 features Shannon, 9-1-1 dispatcher with Santa Clara County out of California, and Founder of Help for the Headset.

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INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Shannon's 9-1-1 story

• Daughter of Dispatch

• Sharing conference education

• Help for the Headset

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 469 features Theresa 9-1-1 dispatcher, CTO w/Cobb Co 9-1-1, GA, and Author.

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Carbyne - Facebook | LinkedIn | Twitter | Web

To find out more about Theresa, her book and more, please follow the links below

Facebook | Instagram | Web | YouTube

Episode topics –

• Theresa's 9-1-1 story

• Serving others

• These are my people

• Can I call 9-1-1 NOW?

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 468 features Casey Rives, Solutions Consultant, and former 9-1-1 dispatcher out of Fairfax County, VA.

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INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Casey's 9-1-1 story

• The moment it all comes together

• Calls that stick

• Advice from your future self

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 467 features Kevin Hazzard, former paramedic and author of "American Sirens: The incredible story of the black men who became America's First Paramedics."

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

For more information on Kevin Hazzard please visit - https://www.kevinhazzard.com/

Episode topics –

• Kevin's public safety story

• From reporting to emergency medicine

• The Exorcist incident

• A brand of chaos

• American Sirens

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 466 features Open Mic stories from the Imagine Listening session at the 2022 Indiana 911 Professionals conference.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 465 features Jenny, Emergency Communications with Rutherford Co SO out of Tennessee, and this is a Carbyne exclusive episode.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Jenny's 9-1-1 story

• Daughter of Dispatch

• Calls that stick

• Catching the bad guy

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 462 features Dru Clarke, Customer Success Manager, with Carbyne. This episode is a Carbyne exclusive Dispatcher’s Roundtable broadcast where we talked about Mental Health and Suicide Prevention.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Dru's 9-1-1 story

• Early training

• What is 9-8-8?

• Mental Health and Suicide Prevention

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 461 features Veronica, Supervisor, Johnson County 9-1-1, Indiana.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

WARNING - INCLUDES AUDIO THAT MIGHT NOT BE SUITABLE FOR ALL AUDIENCES

Episode topics –

• Veronica's 9-1-1 story

• Early calls

• Calls that stick

• Mall Shooting

• Officer crash

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 460 features John Barney, Communications Officer with Melbourne Police Department out of Florida, and Co-Founder of Gold Line Support.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Learn more about Gold Line Support visit - LinkedIn | Web

Episode topics –

• John's 9-1-1 story

• From young cadet to EMT

• Calls that stick

• The motivation for Gold Line Support

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 458 features Cindy Sparrow, Founder of Cindy Sparrow International and 25 year 9-1-1 frontline professional.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

For more information on Cindy Sparrow International, please visit https://www.cindysparrow.com/

Episode topics –

• Cindy's 9-1-1 story

• How 9-1-1 gets into your blood

• A call to remember

• The motivation to start Cindy Sparrow International

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 457 is a Dispatcher’s Roundtable episode. In round 33 my guest Sara Pagel, Functional Health Practitioner with Thin Line Consulting joins me to discuss the topic of physical response to stress and trauma.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

For more information on Thin Line Consulting, and the Phoenix Vitality App, please visit https://www.thinlineconsulting.org/

Episode topics –

• Sara’s public safety story

• Trauma and the body

• The way the body keeps the score

• Stress and its long term effects

• How to combat this

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 456 features Ricardo Martinez II, Creator/Host of this podcast. This is a special episode for the six year anniversary of the #IAM911 movement.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Background story of the #IAM911 movement

• Project #IAM911

• The social media reach

• Imagine Listening

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 455 features Holly Williams, Training Coordinator at Orange County Emergency Communications in Virginia.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Holly's 9-1-1 story
• A history of family service
• Early training
• Calls that stick
• Making a change through training
• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 454 is a special episode that features Kevin and Steph, creators and hosts of "Tell Us A Good Story" podcast and myself as their guest.

Sponsored by

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Carbyne - Facebook | LinkedIn | Twitter | Web

Listen to more of the “Tell Us A Good Story” podcast with Kevin + Steph Mason

https://kevinandsteph.com/

Episode topics –

• Ricardo's 9-1-1 story

• Early training

• First call

• Hard calls

• the #IAM911 movement

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 453 features Toby, Communications Officer at NRV911.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Toby's 9-1-1 story

• Early training

• Most impactful call

• Young Professionals

• the Tenacious Telecommunicator

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 452 features Amanda, 9-1-1 Dispatcher, Burt County Sheriff's Office out of Nebraska.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Amanda's 9-1-1 story

• From retail to public safety

• Developing training

• PTSD and recovery

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 451 features Amy, Deputy Director at Greenville County, SC, Jennifer, Executive Director at Mental Health America of Greenville County, SC, and Jason, VP of Sales with RapidDeploy.

This is a RapidDeploy exclusive episode.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Amy's 9-1-1 story

• Jennifer's journey into the mental health profession

• Jason's journey into public safety

• What is 988?

• What is the 988 call process?

• A look at collaboration

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 450 features Open Mic stories from the Imagine Listening session at the 2022 NENA conference.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 449 features #IAM911 stories from the Imagine Listening session at the 2022 NENA conference.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 448 features Ashley, Founder of The Raspy Dispatcher, Dispatcher out of California.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

The Raspy Dispatcher - Facebook | Instagram | YouTube

Episode topics –

• Ashley's 9-1-1 story

• Early training

• Being human

• Creating a space for grace

• The Raspy Dispatcher

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 447 features siblings, Erin and Tom, dispatcher's with Stamford ECC, CT, and this is a Carbyne exclusive episode.

Sponsored by

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RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Erin's 9-1-1 story

• Tom's 9-1-1 story

• Early training

• a water rescue

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 446 features Andrea, Customer Success Manager with Carbyne.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Andrea's 9-1-1 story

• Public safety at an early age

• Calls that stick

• When it comes to change

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 445 features Tina Buneta, Director of Aurora 911 out of Colorado.

Sponsored by

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RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Tina's 9-1-1 story
• A new environment
• Early training
• 20 years later, closure
• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 443 features Cody Post, Executive Director at the RED Center out of Ohio, and this is a Carbyne exclusive episode.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Cody's 9-1-1 story

• From Explorer to public safety

• Early training

• A water rescue

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 442 features Yasmen, 9-1-1 Communications Supervisor with Osceola Sheriff's Department out of Florida.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Yasmen's 9-1-1 story

• Early training

• How life experience can impact our calls

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 441 features Erika Lakey, 9-1-1 Communications Specialist with Osceola Sheriff's Department out of Florida.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Erika's 9-1-1 story

• One choice can change your life

• Early training

• How the job has changed us

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 440 features Karl Hatton, Director at PenCom 9-1-1, and Dennis Laboy, Communications Supervisor at PenCom 9-1-1 out of Washington State. In this episode they share T-CPR save stories, and we are also joined by Julie Buckingham, Program Director with RQI (Media Partner Sponsor.)

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• RQI intro w/Julie

• Karl's 9-1-1 story

• Dennis's 9-1-1 story

• T-CPR save stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 439 is a special Open Mic Live episode that was broadcasted from NAVIGATOR 2022 with attendees of the conference sharing funny 9-1-1 stories.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Open Mic Live stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 438 features Lt. Jessica Long, 240 Paramedic at Quad out of Ohio, and this is a Carbyne exclusive episode.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Jessica's 9-1-1 story

• From corporate communications to public safety

• Differences in dispatch and the field

• A water rescue

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 437 features Open Mic stories that were shared during an Imagine Listening session at the 2022 Texas Public Safety Conference.  

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics – 

• Open Mic Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 436 features #IAM911 stories that were shared during an Imagine Listening session at the 2022 Texas Public Safety Conference.

WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK.

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Episode topics –

• #IAM911 Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 435 features Angela, Licensed Professional Counselor working with first responders and trauma, and dispatcher of 18 years.

Episode topics –

• Angela's 9-1-1 story

• From the field to dispatch

• Compassion fatigue

• Giving back to dispatch

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 434 features a special Open Mic Live session from the Texas Public Safety Conference. I was joined by Crystal and Terri and we had an amazing time.

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Episode topics –

• Men in beast mode

• #SweetPotatoFace

• Maxi skirt mishaps

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 433 features Juliet, Senior Supervisor with WestComm Regional Dispatch out of Massachusetts, and is the first recipient of the Firework Scholarship awarded by 911der Women Inc. and sponsored by the 360 Dispatcher and Within the Trenches Media.

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Episode topics –

• Juliet's 9-1-1 story

• A calling to public safety at a young age

• From EMT to Dispatch

• A promise to a caller

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 432 features Valerie, Training Coordinator with New River Valley Emergency Communications Regional Authority out of Virginia.

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Episode topics –

• Valerie's 9-1-1 story

• Pulled toward the path of Public Safety

• 9-1-1 tech from then to now

• Making a difference with every call

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 431 features Amanda, Communications Technician with Stark County out of Ohio and this is a Carbyne exclusive episode.

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Episode topics –

• Amanda's 9-1-1 story

• Falling in love with dispatch

• Calls that stick

• The need for debriefings and a save

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 430 features Lee Ann Magoski, Director of Emergency Communications, Monterrey County, California.

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Episode topics –

• Lee Ann's 9-1-1 story

• From explorer cadet to dispatch

• Taking calls on day 1

• Inspired to make change in public safety

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 429 features Monica Kirk, Supervising Public Safety Dispatcher, San Jose Fire Department, California.

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Episode topics –

• Monica's 9-1-1 story

• A surprise application

• From wedding coordinator to dispatch

• Others see us even when we don't

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 428 features Wendy Hummell, retired detective, podcast host and creator of Guns & Yoga.

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More Information -

Wendy Hummell - Web

Guns & Yoga Podcast - Podbean

Episode topics –

• Wendy's 9-1-1 story

• Early training

• From Agent to Detective

• A change in health and wellness

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 427 features Melanie Neal, Executive Director with Guilford Metro 9-1-1 out of NC.

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Episode topics –

• Melanie's 9-1-1 story

• From the SO to dispatch

• The loss of a family

• Reclassification and beyond

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 426 features Veronica Neal, Partner Development Representative with Virtual Academy.

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Episode topics –

• Veronica's 9-1-1 story

• From coffee to dispatch

• An 18 wheeler crash & a homicide suspect

• A serial bomber

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 425 features my Keynote presentation from the 2022 Be the Difference conference. The incident in this story is used as a way to compare real life experience to what we deal with in dispatch and how we can overcome.

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Episode topics –

• An Emergency Landing

• Who do we turn to when we need help

• Removing our headphones to hear

• Landing safely, together

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 424 features Lauren Sisler, ESPN Sportscaster, and Inspirational Speaker.

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Episode topics –

• Lauren's story

• Losing her parents at 18

• The power and will to move forward

• When life comes full circle

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 423 features Keely, Executive Director with Mountain Valley Communications Center, NJ.

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Episode topics –

• Keely's 9-1-1 story

• Challenged accepted

• Firm training

• Debriefings and recognition

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 422 features Rachel Hein, ECRC Supervisor with Intrado.

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Episode topics –

• Rachel's 9-1-1 story

• Advanced training from the womb

• A public safety family

• The importance of Intrado's ECRC

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 421 features Jennifer Poole, Senior Public Safety Regional Manager with RapidSOS.

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Episode topics –

• Jennifer's 9-1-1 story

• Early training

• Understanding what dispatcher's go through

• From dispatch to Industry Partner

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 420 is a live Open Mic broadcast with stories shared by the audience and those who attended the 2021 MPSTC. 

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Episode topics –

• Open Mic/funny 9-1-1 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 419 features #IAM911 stories from an Imagine Listening session at the 2021 Michigan Public Safety Telecommunications Conference back in October. WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK. 

Sponsored by

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Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 418 features Jamie, Deputy Director at Stephens County 9-1-1 in Georgia.

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Episode topics –

• Jamie's 9-1-1 Story

• Early training

• From Supervisor to Deputy Director

• The impact of being an empath

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 417 features Erin, Operations Manager with Northwest Central Dispatch System out of Illinois.

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Episode topics –

• Erin's 9-1-1 Story

• Early training

• From Frontline to Operations Manager

• IAED Dispatcher of the Year

• Knowing when to ask for help

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 416 features Tyler, former dispatcher out of Minneapolis 9-1-1.

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Episode topics –

• Tyler's 9-1-1 Story

• Early training

• Working multiple public safety disciplines

• Working during the 2020 protests & riots

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 415 features Christa Poyorena, Dispatcher at Genesee County 9-1-1, MI.

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Episode topics –

• Christa's 9-1-1 Story

• Early training

• Calls that change you

• A callers final plea

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 414 features Tim Prugh, Retired Dispatch, South Bend City and St. Joe County.

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Episode topics –

• Tim's 9-1-1 Story

• Early training

• Hearing loss in dispatch

• What to look out for

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 413 features Julie Buckingham, Program Director with RQI.

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Episode topics –

• Julie's 9-1-1 Story

• Ride along shoot out

• Training and feeling comfortable

• The continued practice of CPR

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 412 features Madison, Kayte, Kendra, and Shelby of Ada County Sheriff's Office, Boise, Idaho and West Valley.

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Episode topics –

• Madison's 9-1-1 Story

• Kayte's 9-1-1 Story

• Kendra's 9-1-1 Story

• Shelby's 9-1-1 Story

• ARVP Program

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 411 features Roxy, Director at Lyon County 9-1-1 out of Kansas and this is a Carbyne exclusive episode.

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The Past and Future of 9-1-1 - Written by Roxy Van Gundy

Episode topics –

• The Past and Future of 9-1-1

• 9-1-1 is still not available everywhere

• The importance of Real-Time Location

• Embracing new technology

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 410 features a panel of 9-1-1 professionals as they share stories of the power of video to 9-1-1. This is a Carbyne exclusive episode.

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Episode topics –

• 9-1-1 professional panel discusses the power of video to 9-1-1 through real-life situations and saves from their centers.

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 409 features Sara Pagel, former 9-1-1 dispatcher, and Functional Health Practitioner with Thin Line Consulting.

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Episode topics –

• Sara's 9-1-1 story

• The good and bad of training

• Line of duty death

• From dispatch to Thin Line Consulting

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 408 features Kallie, Communication Officer, Training, and TAC Assistant with New Madrid PD, Missouri.

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Episode topics –

• Kallie's 9-1-1 story

• Growing up 9-1-1 w/mom

• A call that made an impact from the inside

• How our experiences can help others in training

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 407 features Leslie Whitham of RapidSOS, and Doug Showalter of Showalter & Company.

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Episode topics –

• What's new with Leslie

• What's new with Doug

• 9-1-1 Technology

• How reactions to situations in dispatch can impact others

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 406 features Hilary, Dispatch Shift Supervisor, Rockport/Aransas Co. 9-1-1, TX.

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Episode topics –

• Hilary's 9-1-1 story

• Early calls

• An active shooter

• Taking on the challenge of 9-1-1 & learning

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 405 features Sierra, Senior Regional Communications Officer, Idaho State Police and this episode was recorded live at the 2021 NENA conference.

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Episode topics –

• Sierra's 9-1-1 story

• In dispatch with mom

• A ride along at 13

• A love for the job

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 404 features Jessica, 9-1-1 Dispatcher, Marshall County 9-1-1, Kentucky.

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Episode topics –

• Jessica's 9-1-1 story

• Early calls

• A new perspective

• Triggers

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 403 features Jacob, Lead Dispatcher, IT, Carter County 9-1-1, TN.

Make sure to check out FatguyzBBQ on YouTube https://www.youtube.com/channel/UC24K1umgTlPQLQzSs3-DEEA 

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Episode topics –

• Jacob's 9-1-1 story

• An early love for dispatch

• BBQ & doing something outside of 9-1-1

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 402 features Vickie, Lead Public Safety Dispatcher, Banning PD out of California.

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Episode topics –

• Vickie's 9-1-1 story

• Early Public Safety as an Explorer

• Hard calls & Training

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 401 features Gary, 9-1-1 Coordinator and Training Officer at Warren County Communications Center, New Jersey.

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Episode topics –

• Gary's 9-1-1 story

• Catching that 9-1-1 bug

• The call that breaks

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 400 features Open Mic stories from Imagine Listening and this episode was recorded live at the 2021 NENA conference.

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Episode topics –

• Open Mic Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 398 features Open Mic stories from Imagine Listening and this episode was recorded live at the 2021 NAVIGATOR conference.

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Episode topics –

• Open Mic Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 397 features stories from the #IAM911 movement and this episode was recorded live at the 2021 NAVIGATOR conference.

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Episode topics –

• #IAM911 Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 395 features Lindsay and Theresa, 9-1-1 Professionals at Watertown PD, South Dakota.

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Episode topics –

• Lindsay's 9-1-1 story

• Theresa's 9-1-1 story

• I'll show you

• Teamwork

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 394 features Ryan, emergency communications officer and EMDQ - Idaho State Communications Center.

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Episode topics –

• Ryan's 9-1-1 story

• From video games to surveillance

• A cardiac arrest at a conference

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 393 features Christy Warren, Retired Firefighter and creator/host of The Firefighter Deconstructed Podcast.

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Episode topics –

• Christy's Public Safety Story

• From med school to EMT

• The switch to Fire

• Christy's PTSD story

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 392 features Ricardo Martinez, creator/host of the podcast.

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Episode topics –

• Sometimes you need a voice

• Blue Toyota Tercel

• 4th of July Baby

• The newspaper

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 391 features Kathryn, Shift Supervisor with Baldwin County 9-1-1, Alabama.

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Episode topics –

• Kathryn's 9-1-1 story

• Early training

• Kathryn's first cardiac arrest

• Knowing when to ask for help

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 390 features Open Mic stories shared for Imagine Listening during Dare to be Great 3.

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Episode topics –

• Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 389 features #IAM911 stories shared for Imagine Listening during Dare to be Great 3.

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Episode topics –

• #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 388 features Ricardo Martinez, creator/host of the podcast.

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Episode topics –

• The waitress

• Stranger Triggers

• Textbook CPR

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 387 features a preview of Dare to be Great 3 and a reflection on the first two virtual conferences.

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Episode topics –

• DTBG3 Preview & Reflection

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 386 features Jeff Troyer, Executive Director with Kalamazoo County Dispatch Authority and this is an INdigital exclusive episode.

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Episode topics –

• Jeff's 9-1-1 story

• Early training

• Communicating with child caller

• When a call is meant for you

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 385 features the Power of Storytelling from the 2021 VA NENA/APCO conference.

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Episode topics –

• It's a blessing

• The #IAM911 Movement

• Project IAM911

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 384 features Kelly, CTO with Jefferson County 911 Communications out of Kansas.

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Episode topics –

• Kelly's 9-1-1 story

• Early training

• A cardiac arrest for the first call

• Building a connection with callers

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 383 features funny 9-1-1 stories from Open Mic that were shared during an Imagine Listening session at the 2021 Be the Difference conference.

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Episode topics –

• Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 382 features stories from the #IAM911 movement that were shared during an Imagine Listening session at the 2021 Be the Difference conference. WARNING - IF YOU HAVE PTSD OR SUICIDAL TENDENCIES, YOU ARE LISTENING AT YOUR OWN RISK. THE STORIES YOU ARE ABOUT TO HEAR ARE ALL TRUE AND COME FROM THE DISPATCHERS WHO LIVED THEM.

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Episode topics –

• #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 381 features Brett Wrenn, Customer Success Manager at Carbyne.

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Episode topics –

• Brett's 9-1-1 story

• Early training

• The impact of our calls

• Technology and 9-1-1

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 380 features Edie DeVilbiss, Shape Good Habits (former dispatcher out of Colorado.)

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Episode topics –

• Edie's 9-1-1 story

• Early training

• A call to serve

• Shape Good Habits

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 379 features Joni Harvey, Michigan State 9-1-1 Administrator and this is an INdigital exclusive episode.

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Episode topics –

• Joni’s 9-1-1 story

• 9-1-1 hits home

• A rare thank you

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 378 features Donald Clark, Systems Administrator, Monterey Co. Emergency Communications, CA and this is a RapidDeploy exclusive episode.

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Episode topics –

• Donald’s 9-1-1 story

• When the call drops

• Technology, 9-1-1, and a global pandemic

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 377 features Captain Kevin Haight, Idaho State Police.

Special thanks to INdigital and RapidDeploy

Episode topics –

Kevin's 9-1-1 story

• Growing up Public Safety

• Early training

• Reclassification/Thesis

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 376 features Adam Timm, Head of Change Management at RapidDeploy.

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Episode topics –

• Recap with Adam

• Stress and Resilience

• NPSTW2021

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 375 features Kaitlin Jordan, law enforcement dispatcher, and public education specialist, Charleston County Consolidated 9-1-1, SC.

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Episode topics –

• Kaitlin's 9-1-1 story

• In pursuit of the job

• Early training

• The importance of public education

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 374 features Charlie Cullen, Technical Services Director for the UCSF Police Department, CA.

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Episode topics –

• Charlie's 9-1-1 story
• Early training
• Calls that stick
• 9-1-1 tech of old to present
• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 373 features Monique, Deputy Director, Cheyenne County Emergency Communications, Nebraska.

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Episode topics –

• Monique's 9-1-1 story

• Early dispatch fears

• Training and moving up

• An impact story

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 372 features Dawn, 9-1-1 Lead Dispatcher with Davis County, Utah, and Instructor with the Denise Amber Lee Foundation.

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Episode topics –

• Dawn's 9-1-1 story

• Interview dispatchers as a child who wanted to be a dispatch

• Trials of home life

• Training for a greater good

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 371 features Karen Carlson, PSAP Product Manager, NICE Public Safety.

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Episode topics –

• Karen's 9-1-1 story

• Early days in dispatch

• 9-1-1 tech, then and now

• Becoming an Industry Partner

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 370 features Dr. Stephanie Conn, Psychologist at First Responder Psychology, Author of Increasing Resilience in Police & Emergency Personnel.

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To learn more about Dr. Stephanie Conn and get a copy of her book head over and check it out! https://firstresponderpsychology.com/

Episode topics –

• Stephanie's 9-1-1 story

• Coming from an LEO family

• From public safety to Psychology

• STS vs Burnout

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 369 features funny and outrageous 9-1-1 stories from an Open Mic session.

Episode topics –

• Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 368 features #IAM911 stories from a virtual Imagine Listening session.

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Episode topics –

• #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 367 features Rob McMullen, Director at Knox county 9-1-1 out of Indiana.

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Episode topics –

• A different direction

• Rob's transition

• The bounce back

• Technology and COVID

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 366 features Chris, Field Engineer, with INdigital and dispatcher with Blount County 911 out of Alabama. This is an INdigital exclusive for February.

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Episode topics –

• Chris's 9-1-1 story

• Calls that stick

• A 9-1-1 tech change over 22 years

• Finding the humor in 9-1-1 calls

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 365 features Laura, National Training & Coordinating Manager at St. John Ambulance out of New Zealand.

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Episode topics –

• Laura's 9-1-1 story

• The advancement of emergency services technology

• Molding the next generation through training and experience

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 364 features Gail Karas, Director of Fulton County 9-1-1, out of Indiana and this is an INdigital exclusive episode.

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Episode topics –

• Gail's 9-1-1 story

• A father's inspiration

• The impact of calls and how they shape us

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 363 features Janelle, Emergency Services Dispatcher, Oak Creek Police Department out of Wisconsin.

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Episode topics –

• Janelle's 9-1-1 story

• Early training

• The importance of debriefings

• Scholarships, opportunity, and writing

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 362 features Daniel Sundahl, Firefighter, Paramedic, Artist (DanSun Photo Art) and Keynote Speaker.

https://www.dansunphotos.com/

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Episode topics –

• Daniel's Public Safety story
• An early love for public safety
• Possessed
• Therapy through art
• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 361 features Michael Sugrue, Retired Police Sergeant, Former Air Force Captain, and Mental Health Advocate.

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Episode topics –

• Michael's Public Safety story

• An early love for public safety

• From the military to law enforcement

• The call that changed an outlook on dispatch and what they deal with

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 360 features Monica, Dispatch Supervisor and Trainer, Harvey County Emergency Communications, Kansas.

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Episode topics –

• Monica's 9-1-1 story

• Old school training

• Training for the greater good

• The wonders of 9-1-1 technology

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 359 features Holly Peacock, Alabama Service Manager with INdigital.

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Episode topics –

• Holly's 9-1-1 story

• There and back again, a 9-1-1 tale

• Goodbye dispatch, hello Industry Partner

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 358 features Senator, Cheryl Kagan, District 17 State of Maryland and Chair of the Maryland NG911 Commission.

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Episode topics –

• An intro to Senator Cheryl Kagan

• A dive into 9-1-1

• The triumph of the Maryland NG911 Commission

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 357 features Joe McCarville, Owner/Instructor at 911 Gold Line Training.

911 Gold Line Training - Facebook | Twitter | Web

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Episode topics –

• Recap - Joe's 9-1-1 story

• Working DERECHO - Inland Hurricane

• DISC Assessment

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 356 features Brittany, CTO with Charleston County Consolidated 9-1-1 Center out of South Carolina.

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Episode topics –

• Brittany's 9-1-1 story

• Early training

• The loss of hearing

• Gold stars

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 355 features Jacque & Josi, 9-1-1 dispatchers, with Mat-Com in Wasilla, Alaska and part of ABC's hit show, "Emergency Call."

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Episode topics –

• Jacque's 9-1-1 story

• Josi's 9-1-1 story

• Early training/calls

• Calls that stick

• Emergency Call recap

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 354 features Samantha, Emergency Communications Officer 2, Cobb County 9-1-1, GA and the 2020 WTT Continuing Education Scholarship recipient.

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Episode topics –

• Samantha's 9-1-1 story

• From the bank to public safety

• Calls that stick

• An article read from 911derWomen - "Bigger than the bias: being a person of color in 911"

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 353 features Brian, Public Safety SME, Datamark GIS.

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Episode topics –

• Brian's 9-1-1 story

• Early public safety through the Explorer Program

• Calls that stick

• From dispatch to Industry Partner

• IPSTA conference session

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 352 features Dan Wright, Deputy Director, Baldwin County 9-1-1, AL. 

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Episode topics –

• Recap of Dan's appearance back in 2013 on episode 8

• Dan's 9-1-1 story

• Hurricane Sally

• TERT response

• Self-care

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 351 features Hank Hunt, President of the Kari Hunt Foundation. This episode is Hank's presentation from the Dare to be Great - Fall Virtual Conference and it's a story of heartbreak and triumph. 

Thank you to Hank and Dj for allowing me to share their story and presentation.

Sponsored by

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Episode topics –

• A daughter's call goes unanswered
• Early life for Kari and the family
• A marriage goes sour
• A coward runs
• I tried to call 9-1-1 and it didn't work
• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 350 features Mike, Systems Infrastructure Specialist with INdigital.

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Episode topics –

• Mike's 9-1-1 story

• From dispatching at home to the fire department at 16

• Enter EMT at 18

• The evolution of 9-1-1

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 349 features Molly, ESTA ambulance call taker, Melbourne, Australia.

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Episode topics –

• Molly's 0-0-0 story

• Jumping into the profession during COVID-19

• High priority calls within the first hour of taking calls

• Advice to those getting into the profession

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 348 features the Open Mic Live stories shared during the Response2020 Imagine Listening session.

Sponsored by

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Episode topics –

• Open Mic Live stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 347 features the #IAM911 stories shared during the Response2020 Imagine Listening session.

Episode topics –

• #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 346 features Luz, 9-1-1 Dispatcher out of Southern California and Founder of Dispatch Wellness. 

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Episode topics –      

• Luz's 9-1-1 story

• A compelling interest in dispatch through records

• Early training

• Dispatch and Yoga

• And more    

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 345 features Roxy, Director, Lyon County Emergency Communications Center. 

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Episode topics –      

• Roxy's 9-1-1 story

• Early training

• Dispatching in Alaska

• An explosion

• And more    

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 344 features Ryan, Systems Administrator at Gallatin County, KY and this is an INdigital exclusive. 

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Episode topics –      

• Ryan's 9-1-1 story

• Early training

• Calls that stick

• MEVO & the future of 9-1-1

• And more    

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 343 features Anne, Assistant Director of Admin and Training at city of Cambridge, MA. 

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Episode topics –      

• Anne's 9-1-1 story

• Early training

• Translating multiple languages during a 9-1-1 call

• And more    

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 342 is the second part to the Imagine Listening session, called, "Open Mic" and features the stories that highlight the lighter side of 9-1-1. Thank you to everyone who attended, shared stories, and who were there for each other. 

Sponsored by

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Episode topics –      

• Open Mic Stories   

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 341 features the stories of those who attended the first virtual Imagine Listening session. Not only was it a success, but it was held on National #IAM911 Day. 

***WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES, YOU ARE LISTENING AT YOUR OWN RISK.*** The stories you are about to hear are all true and come from the dispatchers who live them. Thank you to everyone who attended, shared stories, and were there for each other. 

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –      

• #IAM911 Stories   

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 340 features Myriam, Public Safety Dispatcher with City of Berkeley City and Fire, California. 

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Episode topics –      

• Myriam's 9-1-1 story

• Early training

• Bridging the generational gap of 9-1-1

• And more    

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 339 features Tom, retired Communications Director out of Indiana. 

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Episode topics –      

• From street sweeper to dispatcher

• Early training

• 70's public safety tech to present day

• And more    

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 338 features Christine, Dispatch Supervisor with Waukesha County Communications out of Wisconsin. 

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INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –      

• Recap of Growing up 9-1-1: Parenting advice from a 14 year old

• Signs of PTSD

• Fear is a liar

• Rebuilding and restoration

• And more    

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 337 features Monica, Exec Director of Colorado 9-1-1 Resource Center, Immediate Past President of NENA & Chandy COO & GM of Emergency Services with Inteliquent, and are Co-Chairs of Women in 9-1-1 (WIN) with NENA. 

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

To learn more about WIN please email win@nena.org

Episode topics –      

• Chandy's public safety story 

• Monica's 9-1-1 story 

• The WIN message

• And more    

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 336 features Ernie, a law enforcement officer out of San Antonio, Texas and is part of the subject of an HBO documentary entitled Ernie & Joe: Crisis Cops.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

To learn more please visit
https://ernieandjoethefilm.com/ 

Episode topics –      

• Ernie's public safety story 

• Early love for the badge 

• Becoming a mental health advocate

• And more    

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 334 features an announcement that I have been teasing since around the end of June 2020. This episode reveals the next chapter. It's an episode you do not want to miss. 

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –      

• History of Within the Trenches podcast

• The end

• New beginnings

• And more    

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 333 features James, 9-1-1 Communications Officer with an agency in South Jersey.   

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –      

• James's 9-1-1 story 

• From explorer to Dispatcher 

• Burn out/recovery 

• And more    

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 332 features Kimberly, dispatcher with Carilion PD out of Virginia.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –    

• Kimberly's 9-1-1 story

• Wendy's parking lot birth

• A chance meeting

• And more  

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 331 features Joe Serio, President at the 360 Dispatcher. In this episode we talk about fear and how overcoming fear and realizing that the biggest obstacle is right in the mirror.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

For more information on Joe Serio please follow the link below

The 360 Dispatcher - https://360dispatcher.com/

Episode topics –    

• Joe's Public Safety story

• Overcoming Fear

• When your biggest obstacle is you

• And more  

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 330 features Rosa Ramos, ENP, CMCP, Manager with Alameda County Regional Emergency Communications Center out of California.  

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –    

• Rosa's 9-1-1 story

• Early calls

• Championing your cause

• Reclassification in California

• And more  

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 329 features Sara Weston, Senior Project Consultant with 911 Authority and Founder of the 911WonderWomen.  

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Visit 911derwomen.com to learn more!  

Episode topics –    

Recap of episode 277
Remembering Wendy Day
The birth of the 911derWomen group
The 1 year birthday
And more  

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 328 features Tyrell Morris, Executive Director with Orleans Parish Communication District, Louisiana.  

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –  

• Tyrell's 9-1-1 story

• Early training

• Facing COVID-19

• How to #SHOWUP

• And more 

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Air medical. It’s something I have never done but imagine sending them out, assisting with the landing zone and hope that the patient is located. Episode 327 features Anna, Air Medical Flight Coordinator, Pafford EMS, Air 1 Division out of Mississippi. 

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

• Anna's 9-1-1 story

• Early training

• Air Medical procedures

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 326 features Amber, Public Safety Telecommunicator with Warren County Communications out of New Jersey. 

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

• Amber's 9-1-1 story
• Early training
• Infant CPR
• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 325 features funny Open Mic stories of those who attended the 2020 Georgia Emergency Communications conference. 

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

• Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 324 features the #IAM911 stories of those who attended the 2020 GECC conference. ***WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK.***

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

• #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 323 features Jill, Training and Recruitment specialist, and Amy, Communications Officer III, with Forsyth 9-1-1 and this episode was recorded live from the Georgia Emergency Communications Conference.   

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

• Jill’s 9-1-1 story

• Amy’s 9-1-1 story

• Early training

• When 9-1-1 hits home

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 322 features Tony Harrison, President of Public Safety Group and this episode was recorded live from the Georgia Emergency Communications Conference. In this episode Tony shares his 9-1-1 story and reflects on what happened as a supervisor during the Oklahoma City Bombing.    

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

• Tony’s 9-1-1 story

• OKC Bombing Audio

• Lessons learned

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 321 features Jim Lake, Director for Charleston County Consolidated 9-1-1 Center in South Carolina. In this episode we visit the future of 9-1-1 and the Bunny Slipper Project.  

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

• Jim’s 9-1-1 story

• Dispatching from home as a kid

• The Bunny Slipper Project

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 320 features Halcyon, 9-1-1 dispatcher with an agency out of Nebraska. This episode was recorded at the 2020 CalNENA conference in California. 

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

• Halcyon’s 9-1-1 story

• Calls that stick

• A passion for training

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 319 features Stacy, public safety dispatch supervisor, with Shascom 9-1-1. This episode was recorded at the 2020 CalNENA conference in California. Below you will find pictures that Stacy took during the Carr fire incident.

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

• Stacy’s 9-1-1 story

• Calls that stick

• The Carr fire incident

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 318 features funny Open Mic stories of those who attended the 2020 CalNENA conference.

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

• Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 317 features the #IAM911 stories of those who attended the 2020 CalNENA conference. ***WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK.***

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

• #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 316 features funny Open Mic stories of those who attended the Industry Leaders Forum at the 2020 CalNENA conference.

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

• Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 315 features the #IAM911 stories of those who attended the Industry Leaders Forum at the 2020 CalNENA conference. ***WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK.***

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

• #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 314 features Stacy, Chief of Emergency Communications, with Manatee County Department of Public Safety, and Brooks, VP of GIS at RapidDeploy. In this episode we visit Next Generation 9-1-1, dispatch stories, and the importance of not only GIS for routing calls but how developing software for 9-1-1 can be impacted by a line of code.

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

• Stacy’s 9-1-1 story

• Brook's journey into 9-1-1

• The importance of GIS (Geographic Information System) in routing calls and location accuracy

• Developing software in 9-1-1 and the importance of coding at 100%

• and much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 313 features Director Karima Holmes with the Office of Unified Communications. In this episode we talk about Karima’s journey from dispatch to Director and what it takes to bridge the gap between dispatch and multiple agencies. It’s an episode you do not want to miss.

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

• Karima’s 9-1-1 story

• Bridging the gap between dispatch and multiple agencies

• and much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 312 features three 9-1-1 professionals of the Office of Unified Communications (DC911.) In this episode I spoke with Jettia, Calltaker, Greg, EMS/Fire dispatcher, and Mike, Law Enforcement dispatcher and they not only share their 9-1-1 experience but the unique challenges that come with a large center commanding many agencies.

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

• Jettia’s 9-1-1 story

• Greg’s 9-1-1 story

• Mike’s 9-1-1 story

• Unique challenges between multiple agencies

• and much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 311 features Leah, Executive Director with the Alabama 9-1-1 Board, Sara, Senior Consultant with 911Authority, and Megan, Dispatch supervisor at Decatur County Communications and the first recipient of the Wendy Day Memorial Scholarship.

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

• A recap of what has been going on with the 911derwomen group

• Empowering women through the Wendy Day Memorial Scholarship

• Megan’s 9-1-1 story

• and much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 310 features Congresswoman Norma Torres who represents California’s 35th District. In this episode we recap what has been going on since we last spoke, the status of the 911SAVES Act, and much more!

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

• A recap and update from our last episode

• The status of the 911SAVES Act

• The Congresswoman’s thoughts on state and county reclassification

• A call to action

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 309 features Tracy Eldridge, Community Engagement Manager with RapidSOS and the NG9-1-1 Institute’s 2020 9-1-1 Industry Professional of the Year recipient and February spotlight for the 911derWomen group. In this episode we recap Tracy’s moment right before receiving her award and take a trip back to her first award, along with her triumph in public safety.

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

• A trip back to Tracy’s first award in 5th grade

• Challenges & struggles in public safety as the lone female in some cases

• That moment, right before receiving her award in DC

• The future of women in 9-1-1, leading the way

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 308 features Olivia Mead, Founder & CEO of Yoga for First Responders. In this episode Olivia shares her love, drive, and inspiration for yoga, and how she and her organization are changing the lives of those in public safety.

YFFR - Facebook | Twitter | Instagram | Web | YouTube

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

• Growing up with yoga through her father

• A journey of practice and discovery

• Building mental toughness & emotional adaptability

• A personal #IAM911 story

• Exploring yoga for 9-1-1 call takers and dispatchers

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 307 features Paula, 9-1-1 dispatcher with Muskogee County EMS out of Oklahoma. In this episode Paula shares her 9-1-1 story along with a raw post on social media after a traumatic call she took.

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

• Paula’s 9-1-1 story

• From a server at Chili’s to dispatch

• A raw post on social media that hit home for those in public safety

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 306 features Jim Brown, retired 9-1-1 dispatcher and reclassification advocate. In this episode Jim shares stories from his days in dispatch, an officer involved shooting that he will never forget, and he shares his work on reclassification in the state of West Virginia.

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

• Jim’s 9-1-1 story

• Transitions and technology from the 70’s & 80’s to now

• The call that left Jim practically crawling to his car

• Reclassification in WV, county-by-county

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 305 features Nicole, Training and Administrative Supervisor with Chelsea Emergency Management and Communications. This episode was recorded live from the 2020 NENA SBP Conference in Austin, Texas.

WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY BE A TRIGGER. LISTEN AT YOUR OWN RISK.

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

• Nicole’s 9-1-1 story

• The Boston Marathon Bombing

• The call that broke Nicole

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 304 features Monica Million, President of NENA. This episode was recorded live from the 2020 NENA SBP Conference in Austin, Texas.

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

• The importance of NENA SBP & CIF

• 9-1-1 around the world

• International 9-1-1 Coalition

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 303 features Leah, Executive Director of the Alabama 9-1-1 Board. This episode was recorded live from the 2020 NENA SBP Conference in Austin, Texas.

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

• Leah’s 9-1-1 story

• An unforgettable first 9-1-1 call

• From dispatch to Executive Director of Alabama

• 911der Women and beyond

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 302 features April Heinze, 911 and PSAP Operations Director with NENA. In this episode we talk about how YOU can get involved and make a difference in the 9-1-1 industry as well as the importance of the upcoming Standards and Best Practices Conference and Stress, Wellness, & Resiliency: A NENA Critical Issues Forum.

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

• April’s transition from INdigital to NENA

• April’s new role responsibilities and how it relates to dispatch

• How YOU can make a difference in 9-1-1

• Stress, Wellness, & Resiliency: A NENA Critical Issues Forum

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 301 is the first episode of 2020 and was recorded at the 2019 IPSTA Conference in Illinois. This episode features Edna, Telecommunicator with Chicago OEM and Pat, Dispatcher of the Year and Telecommunicator with Chicago OEM.

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

• Pat and Edna’s 9-1-1 story

• Starting out at the same time

• The change in 9-1-1 technology

• Dispatcher of the Year Award

• Calls that stick

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. This is the final episode of 2019 and we are going out with a bang. Episode 300 was recorded at the 2019 IPSTA Conference. This episode is known as an Open Mic session and it features funny and outrageous 9-1-1 stories and experiences. I want to thank everyone who attended the session and for doing the job you do. Thank you!

Supported by INdigital

Episode topics –

• Open Mic Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 299 was recorded at the 2019 IPSTA Conference. This episode features the stories of those who make up the #IAM911 movement in the state of Illinois.

Supported by INdigital

Episode topics –

• #IAM911 Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 298 was recorded at the 2019 Texas Fall Conference. This episode features the stories of those who make up the #IAM911 movement in the state of Texas.

Supported by INdigital

Episode topics –

• #IAM911 Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 297 was recorded at the 2019 IPSTA Conference in Illinois. This episode features Shantal, dispatcher with Lake County Sheriff’s Office.

Supported by INdigital

Episode topics –

• Shantal’s 9-1-1 story

• The difficulty of next of kin notifications

• The change in 9-1-1 technology over 22 years

• Building relationships between co-workers

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 296 was recorded at the 2019 Kansas Fall Conference. This episode features the lighter side of 9-1-1 dispatch.

Supported by INdigital

Episode topics –

• Open Mic Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 295 was recorded at the 2019 Kansas Fall Conference. This episode features the stories of those who make up the #IAM911 movement in the state of Kansas.

Supported by INdigital

Episode topics –

• #IAM911 Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 294 features Dawn, training manager, with an agency out of northeast Kansas and was recorded live at the 2019 Kansas fall conference.

Supported by INdigital

Episode topics –

• Dawn’s 9-1-1 story

• Early training

• A trip through time in 9-1-1 technology

• The good calls that stick

• And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 293 features Catherine, a communications officer with an agency out of central Kansas and was recorded live at the 2019 Kansas fall conference.

Supported by INdigital

Episode topics –

• Catherine’s 9-1-1 story

• Early training

• From one side of public safety to dispatch

• When the caller is the killer

• Calls that stick

• And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 292 features Carlton, IT Manager with Shelby County 9-1-1 and was recorded live at the 2019 TENA conference in Tennessee.

Supported by INdigital

Episode topics –

• Carlton’s journey into public safety IT

• What could happen when a call fails to deliver

• Devices are always listening, can the tone or volume of our voice trigger a device to call 9-1-1

• And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 291 features Ron Leonard, Chaplain and Molly with Canines for Christ and was recorded live at the 2019 TENA conference in Tennessee.

Canines for Christ - Facebook | Web

Contact Ron at inchristalone2004@comcast.net

Supported by INdigital

Episode topics –

• History of Canines for Christ

• Ron’s part as a Chaplain and handler

• Molly’s duty as a therapy dog

• And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 290 features Lesley, QA/Training Coordinator with Carter County ECD and was recorded live at the 2019 TENA conference in Tennessee.

Supported by INdigital

Episode topics –

• Lesley’s 9-1-1 story

• Calls that stick with you

• Dale Earnhardt Jr. incident

• And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 289 features Morgan, telecommunicator with Bradley County 9-1-1 Center and was recorded live at the 2019 TENA conference in Tennessee.

Supported by INdigital

Episode topics –

• Morgan’s 9-1-1 story

• Inspiration through dispatch stories

• And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 288 features Heather, Training Supervisor, and Paige, Supervisor, with Monroe County E-9-1-1 and was recorded live at the 2019 TENA conference in Tennessee.

Supported by INdigital

Episode topics –

• Paige’s 9-1-1 story

• Heather’s 9-1-1 story

• When trainers make a difference

• Calls that stick with you

• And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 287 features Sara, a dispatcher with South Metro Fire Rescue out of Colorado.

Supported by INdigital

Episode topics –

• Sara’s 9-1-1 story

• Giving birth over the phone

• How do we make this job more of a career?

• And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 286 was recorded at the 2019 APCO national conference in Baltimore, Maryland. This episode is called Open mic. In this episode we share stories from the lighter, more funny, side of dispatch.

Supported by INdigital

Episode topics –

• Open mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 285 was recorded at the 2019 APCO national conference in Baltimore, Maryland. This episode features the stories of those who make up the #IAM911 movement out of multiple states.

Supported by INdigital

Episode topics –

• #IAM911 Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 284 was recorded at the 2019 APCO national conference in Baltimore, Maryland. This episode is called Open mic. In this episode we share stories from the lighter, more funny, side of dispatch.

Supported by INdigital

Episode topics –

• Open mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 283 was recorded at the 2019 APCO national conference in Baltimore, Maryland. This episode features the stories of those who make up the #IAM911 movement out of multiple states.

Supported by INdigital

Episode topics –

• #IAM911 Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 282 was recorded at the 2019 APCO national conference in Baltimore, Maryland. This episode is called Open mic. In this episode we share stories from the lighter, more funny, side of dispatch.

Supported by INdigital

Episode topics –

• Open mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 281 was recorded at the 2019 APCO national conference in Baltimore, Maryland. This episode features the stories of those who make up the #IAM911 movement out of multiple states.

Supported by INdigital

Episode topics –

• #IAM911 Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 280 features Gina, Communications Officer with Roswell PD out of Georgia and Juan, Medical Interpreter with Telelanguage.

Supported by INdigital

Episode topics –

• Gina’s 9-1-1 story

• How Juan became a Medical Interpreter

• Medical translation birth call

• 9-1-1 audio

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 279 features Jason, dispatch supervisor, and training coordinator with Leominster Police Department out of Massachusetts.

Supported by INdigital

Episode topics –

• Jason’s 9-1-1 story

• Mic clicks for better or worse

• And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 278 features myself as I take a trip back to where the podcast started as a class project, my last day in dispatch, 1 million downloads and counting and more. Thank you all for listening and for the support. This would be nothing without all of you.

Supported by INdigital

Episode topics –

• Behind the mic - Stories from the Trenches

• 6 year anniversary of my last shift in dispatch

• Final radio transmission

• And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 277 was recorded at the 2019 NENA national conference in Orlando, Florida. This is episode features Sara, Senior Project Consultant with 911 Authority. This is an episode you do not want to miss. This will also be followed up by a guest blog written by Sara as a continuation of this story. Make sure to look out for it.

This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web

And sponsored by RapidSOS - Facebook | Twitter | Web

As well as sponsored by 911 Authority, Connecting Public Safety with Technology - Facebook | Web

For more information on the 911der Women Facebook page please click here and request an invite as it is currently a closed group.

Presented by NENA

Supported by INdigital

Episode topics –

• Sara’s 9-1-1 story

• An introduction to Wendy Day

• Empowering the women of 9-1-1

• And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 276 was recorded at the 2019 NENA national conference in Orlando, Florida. This is episode features Dispatch Dana, 9-1-1 advocate and James, 9-1-1 Field Coordinator for the Nebraska Public Service Commission.

This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web

And sponsored by RapidSOS - Facebook | Twitter | Web

Presented by NENA

Supported by INdigital

Episode topics –

• James’s 9-1-1 story

• A hard lesson in giving out calls over the radio without reading it first

• 9-1-1 audio

• Dispatch radio mistakes

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 275 was recorded at the 2019 NENA national conference in Orlando, Florida. This is a live audience episode of Open Mic. This is the last half of Imagine Listening where we visit the lighter side of 9-1-1 and share funny and outrageous stories.

This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web

And sponsored by RapidSOS - Facebook | Twitter | Web

Presented by NENA

Supported by INdigital

Episode topics –

• Open mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 274 was recorded at the 2019 NENA National conference. This is a live audience episode of Imagine Listening featuring the stories of the #IAM911 movement. This is a hard episode and a WARNING that this is not intended for a younger audience as it contains adult language and adult content. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK. THE FOLLOWING STORIES ARE ALL TRUE AND COULD BE A TRIGGER.

This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web

And sponsored by RapidSOS - Facebook | Twitter | Web

Presented by NENA

Supported by INdigital

Episode topics –

• #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 273 features my sisters Crystal, Dee-von, her boyfriend Chris and myself. In this episode we reflect on different 9-1-1 calls that involved our family.

This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web

And sponsored by RapidSOS - Facebook | Twitter | Web

Presented by NENA

Supported by INdigital

Episode topics –

• Early 90’s when our house was broken into and our run for safety

• Two weeks later - attempted break-in while we were at home

• Girl screaming for help after car crash

• 2 year old yelling for help in the middle of the night

• Guardian angel

• And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 272 was recorded at the 2019 NENA National conference. This episode features Tina, with the Denise Amber Lee Foundation.

This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web

And sponsored by RapidSOS - Facebook | Twitter | Web

Presented by NENA

Supported by INdigital

Episode topics –

• Tina’s 9-1-1 story

• Calls that stick

  • Suicide call

  • Assisted a 7 year old do CPR on their father who had overdosed

  • Sex trafficking of a 15 year old that escaped and was saved

• And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 271 was recorded at the 2019 NENA National conference. This episode features Jordan, telecommunications lead with Henderson 9-1-1 out of Kentucky and the 2019 Within the Trenches Continuing Education Scholarship recipient.

This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web

And sponsored by RapidSOS - Facebook | Twitter | Web

Presented by NENA

Supported by INdigital

Episode topics –

• Jordan’s 9-1-1 story

• Scholarship win & conference experience

• And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 270 was recorded at the 2019 NENA national conference in Orlando, Florida. This is episode features Tracy Eldridge of RapidSOS.

This episode is sponsored by sponsored by RapidSOS - Facebook | Twitter | Web

Presented by NENA

Supported by INdigital

Episode topics –

• An overview of RapidSOS

• What’s new

• RapidSOS Save - Prince William County

• And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 269 was recorded at the 2019 NENA National conference. This episode features Steve Raucher, Co-Founder and CEO of RapidDeploy.

This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web

Presented by NENA

Supported by INdigital

Episode topics –

• Steve’s 9-1-1 story

• the loss of a loved one and the inspiration to change public safety

• And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.