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CX Real Talk is about bringing together experience practitioners in Customer Experience to get deep on topics like Omnichannel Marketing, Customer Loyalty and more. Hosted by strategic consultant Mark Johnson, each episode presents an expert perspective, and gets into the down and dirty of applying it for your business.
| Episode | Date |
|---|---|
|
Personalisation with Empathy - ft Strategic Consultant Ellie Quacquarelli
|
Nov 02, 2026 |
|
Black Friday Email Marketing with No Surprises - ft Deliverability Expert Steve Henderson
|
Oct 18, 2026 |