Lean Blog Audio

By Mark Graban

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Episodes: 453

Description

Lean Blog Audio features Mark Graban reading and expanding on LeanBlog.org posts. Explore real-world lessons on Lean thinking, psychological safety, continuous improvement, and performance metrics like Process Behavior Charts. Learn how leaders in healthcare, manufacturing, and beyond create cultures of learning, reduce fear, and drive better results. Listen and learn: leanblog.org/audio

Episode Date
‘The Rock’ Says Getting Lean is Something Anybody Can Do… If You Work At It
Dec 11, 2025
5 Big Lean Questions with Mark Graban: Purpose, Misconceptions, and the Path Forward
Dec 09, 2025
Lean Without Layoffs: The Commitment That Makes Continuous Improvement Work
Dec 05, 2025
Stop Forcing Change: Use These Motivational Interviewing Questions Instead
Dec 02, 2025
GE’s Larry Culp: Why Lean Thinking Starts with Safety and Respect for People
Nov 21, 2025
Fred Noe of Jim Beam: Leadership Lessons on Mistakes, Innovation, and Long-Term Thinking
Nov 13, 2025
The Biggest Lean Six Sigma Myth: "Lean Is Just About Speed"
Nov 11, 2025
I’m Still Dreaming About My Meal at Sukiyabashi Jiro’s Sushi in Tokyo
Nov 08, 2025
Fear and Futility: Two Barriers to Improvement (and How Leaders Can Remove Them)
Nov 06, 2025
Leadership, Laughter, and Lean: How a CEO’s Shaved Head Symbolized $7 Million in Improvement
Nov 04, 2025
Ghosts, Zombies, and Frankenstein Processes: A Lean Halloween Reflection
Oct 31, 2025
Leader Standard Work Is About Behavior, Not Just Your Calendar
Oct 30, 2025
Coaching vs. Berating: Lessons from Football for Better Leadership
Oct 28, 2025
Plan, Do, Check, Act… or Plan, Do, Cover Your A**? Leadership Makes the Difference
Oct 18, 2025
A Look Back at Continuous Improvement at the Bedside: Allina Health Case Study
Oct 16, 2025
Leader Standard Work Is About Behavior, Not Just Your Calendar
Oct 14, 2025
From Know-It-All to Learn-It-All: Leadership Lessons from Mistakes
Oct 11, 2025
Gaming the System: What a USPS Smiley Face Teaches Us About Bad Metrics
Oct 09, 2025
Why "You're Being Safe" Should Be the Norm in Every Operating Room
Oct 07, 2025
95% of Enterprise AI Pilots “Fail”–Just Like Lean? Not So Fast
Oct 04, 2025
Jim Womack on the Origins of ‘Lean’ and Why It’s Often Misunderstood
Oct 02, 2025
Lean Lessons from Japan: Mindsets, Culture, and the Challenge of Speaking Up
Sep 30, 2025
Your Current Estimated Alarm Response Time Is... 13 Hours?
Sep 09, 2025
Avoiding the Dunning-Kruger Trap in Lean: Lessons from Early Mistakes
Sep 06, 2025
How a Vineyard “Improvement” Nearly Destroyed European Wine — and What We Can Learn from It
Sep 04, 2025
Kaizen Alone Isn’t Enough: Why Leaders Must Fix the System for Real Improvement
Sep 02, 2025
Einstein’s Favorite Mistake — and What It Teaches Us About Lean Thinking
Aug 30, 2025
Join Me at AME St. Louis 2025 for an Interactive Workshop on Better Metrics and Better Management
Aug 28, 2025
Beyond Tools: Why Lean Healthcare Depends on Respect and Continuous Improvement
Aug 26, 2025
Three Ways Pressure Warps Performance Metrics–and What Leaders Must Do Instead
Aug 24, 2025
Almost 17 Years Later: Reflections on Lean Hospitals and the Journey of Improvement
Aug 22, 2025
Kakorrhaphiophobia: How Fear of Failure Sabotages Continuous Improvement and Innovation
Jul 29, 2025
Kaiteki: The Japanese Philosophy Behind Motivated Employees and Lean Success
Jul 24, 2025
How Safe is it to Admit a Mistake at Work? [Poll]
Jun 16, 2025
Excited to Facilitate a Workshop at AME 2025: Deming, Red Beads & Process Behavior Charts
May 29, 2025
A Free Resource for Leaders: The Mistake-Smart Leader's Checklist
May 27, 2025
40 Years Ago: Just for the Mistake of It… New Coke!
May 22, 2025
Update on my June 17th Workshop: Improving the Way We Improve (Cincinnati)
May 19, 2025
Psychological Safety: You get your say, not always your way.
May 17, 2025
Join Me in Japan: A Lean Healthcare Accelerator Experience This October
May 14, 2025
Leadership by Fear Doesn’t Work — And Never Really Did
May 06, 2025
How Psychological Safety Drives Digital Transformation and the Toyota Production System (or Lean)
Apr 15, 2025
'The Mistakes That Make Us' Receives the Shingo Publication Award!
Feb 12, 2025
My Upcoming Webinar on Mistake-Proofing Across Industries
Feb 07, 2025
An Aussie Backpacker’s Workplace Frustration: The Universal Need for Better Leadership
Feb 06, 2025
Safety First: GE Aerospace’s Lynn Facility Demonstrates True Lean Leadership
Jan 21, 2025
Leadership Gone Wrong: The Cost of Prioritizing a CEO’s Ego Over Effectiveness
Jan 17, 2025
Starting the New Year with Global Leadership Resolutions: Building a Foundation of Psychological Safety
Jan 06, 2025
Lost My iPhone in Tokyo: A Lesson in Japanese Kindness and Culture on My Japan Study Trip
Dec 10, 2024
Ten Years Ago -- In the News Visiting a Japanese Lean Hospital
Dec 05, 2024
Surveying the Lean Global Connection Audience on Barriers to Speaking Up
Dec 03, 2024
Just Call it “5S Six Sigma” Instead of “Lean Sigma” Please
Oct 29, 2024
Lean Failure Explained: When Command-and-Control Leadership Sabotages Success
Oct 24, 2024
Whoa! A.I. Podcast Hosts Discuss “The Mistakes That Make Us”
Oct 21, 2024
Why Labeling Mistakes as 'Stupid' Is the Real Mistake: Turning Errors into Growth
Oct 09, 2024
Leadership Failure: How Refusing to Be Wrong Hurts Teams and Innovation
Oct 07, 2024
Why Kindness in Leadership Matters: Lessons from 'The Mistakes That Make Us'
Oct 01, 2024
Starbucks Mobile Ordering Chaos Again: Broken Processes, Inconsistent Service, and Misguided Quality Concerns
Sep 12, 2024
We’ve Stopped Punishing People for Mistakes. Now What?
Sep 04, 2024
A Monthly Bonus for Zero Injuries in the Factory — What Could Go Wrong?
Aug 29, 2024
The Power of Learning from Mistakes: Insights from ‘Lean Hospitals’ and ‘The Executive Guide to Healthcare Kaizen’
Aug 27, 2024
The 5 Most Controversial Ideas in The Mistakes That Make Us
Aug 22, 2024
From Football to Your Workplace: Why a Lone Wolf Can’t Transform An Organization
Jul 25, 2024
Understanding Slow Decisions: How "Motivational Interviewing" Can Help at Work
Jul 22, 2024
Executive Summary on Cultivating Psychological Safety and Continuous Improvement
Jul 16, 2024
Why Two Data Points Don't Show Trends: Understanding the Importance of Comprehensive Data Analysis in Workplaces and News
Jul 12, 2024
The Suggestion Box is Dead, with a New Obituary
Jul 11, 2024
Demystifying Toyota’s Andon System: How It Works and Common Misconceptions
Jul 05, 2024
I’ll Be Speaking, Learning, and Facilitating at the Global Lean Summit
Jul 01, 2024
Don't Digitize the Suggestion Box -- Improve a Better Way with Kaizen and KaiNexus
Jun 28, 2024
Psychological Safety: Ensuring Every Voice is Heard, Not Necessarily Followed
Jun 26, 2024
Join Me on Friday for The Mistakes That Make Us: A Book Birthday Event
Jun 25, 2024
Join Me at the Michigan Lean Consortium Annual Conference in August!
Jun 21, 2024
Mistakes and Errors: A Circular Definition; Leadership Matters
Jun 20, 2024
Upcoming Shingo Webinar on Learning From Mistakes and Psychological Safety
Jun 16, 2024
The Pitfalls of Safety Bonuses in Lean Factories: A True Story
Jun 15, 2024
Psychological Safety vs. Psychological Comfort: Understanding the Distinction
Jun 14, 2024
Preventing Surgical Errors: Effective Strategies Over Warning Signs in Operating Rooms
Jun 06, 2024
Celebrating 100 Years of Shewhart’s Control Charts: A Century of Quality Management
Jun 04, 2024
LinkedIn Poll on Barriers to Speaking Up: Fear and Futility
May 31, 2024
My New Mistake-Proofing Course for TKMG Academy: Available Now!
May 29, 2024
Do We Need Another Share in the See, Solve, Share Model of Continuous Improvement?
May 16, 2024
LinkedIn Poll on Barriers to Speaking Up: Fear and Futility
May 14, 2024
Uncovering Root Causes: Beyond the Conference Room – The Lean Approach to Problem Solving
May 09, 2024
Rewriting the Management Gospel: Lessons from Hayes, Abernathy, and the Frontlines of Industry
May 07, 2024
Navigating Hospital Processes (or a Lack Thereof): Systemic Issues in Outpatient Surgery
May 02, 2024
Don Petersen, Ford CEO Who Learned from Dr. Deming, Passes Away at 97
Apr 29, 2024
Transforming Leadership: How to Shift from Blame to Systemic Improvement
Apr 23, 2024
Bring Mark Graban to Speak at Your Health System’s Quarterly Leadership Forum
Apr 19, 2024
Embracing Challenges for Success: Lessons in Toyota Culture and Kaizen from Nate Furuta
Apr 17, 2024
GE Aerospace CEO Larry Culp on a Finger-Pointing Culture and a Better Alternative
Apr 11, 2024
Turning Bad News into Building Blocks: Cultivating a Culture Where Mistakes Fuel Growth (Larry Culp and GE)
Apr 04, 2024
The Problem (737 MAX and Beyond) at Boeing Isn't "Idiots." It's Far More Complex Than That... But Fixable
Mar 19, 2024
Cultivating a Culture of Candor: Transforming Workplace Communication for Better Outcomes
Mar 07, 2024
A Better Question Than "Do You Have Any Questions?"
Mar 05, 2024
Instead of Urging Your Employees to Be Brave, Help Them Feel Safe Speaking Up
Mar 04, 2024
Shigeo Shingo & Norman Bodek on Learning From Mistakes, Including Shingo’s
Mar 01, 2024
ChatGPT Summarizes the Chapters in My Book, Measures of Success
Feb 29, 2024
Come to Japan With Me and Katie Anderson in November to Study Lean!
Feb 26, 2024
Mistakes are Proof that You’re Trying? A Situational Analysis
Feb 22, 2024
What Will a “Quality Stand Down” Day Accomplish at Boeing?
Feb 16, 2024
Chef Gordon Ramsay on Never Making the Same Mistake Twice
Feb 13, 2024
Closing Boeing’s “Shadow Factory” is Harder Than it Sounds
Feb 07, 2024
Lean Leadership in Action: CEO Larry Culp's Journey to Revitalize GE at the Gemba
Feb 05, 2024
Mastering Mistake-Proofing: Insights from Toyota's Poka Yoke Approach
Jan 16, 2024
Psychological Safety in Manufacturing: How Silence in Aerospace Factories Can Turn Deadly
Jan 13, 2024
Congrats to Four Podcast Guests Who Were Named to the “Thinkers50” List
Nov 28, 2023
Cyber Monday / Week Deal: “Measures of Success” Signed Copies
Nov 27, 2023
World Kindness Day, The Mistakes That Make Us, and Help From Karyn Ross
Nov 16, 2023
Gemba vs. Genba -- Different Spellings or Different Words and Meanings?
Nov 15, 2023
From Punishment to Improvement: Transforming Workplace Culture
Oct 02, 2023
The Power of Small Acts: How 60 Cents Became Something Priceless
Sep 30, 2023
Boeing 767 Emergency Slide Mistakenly Deployed — Is This the Flight Attendant’s Fault?
Sep 18, 2023
Stop Spending Money on Problem-Solving Training; Focus on psychological safety instead
Sep 13, 2023
An Exciting Live-Streamed Event on September 6: The Lean Mindset with GE and Many Special Guests
Aug 29, 2023
Remembering and Honoring Chris Burnham, a Colleague and Friend
Aug 22, 2023
When Life Tests You: My Attempt to Donate a Couch Was Blocked by Bureaucracy
Aug 17, 2023
Speaking Up Isn’t a Matter of Character or Courage–It’s Driven by Culture
Aug 15, 2023
Lean Blog Audio: Trailer
Aug 14, 2023
Story: When Firing an Employee Doesn’t Prevent the Repeat of the Mistake
Aug 14, 2023
A Workplace Culture Where "FAIL" Means First Attempt in Learning
Jun 26, 2023
In Memoriam: Masaaki Imai, "The Father of KAIZEN™" (1930⁠-⁠2023)
Jun 17, 2023
A Near Miss with Amazon's Publishing Platform - Save Draft or Publish
Jun 12, 2023
Why Keep Asking, “What’s Your Favorite Mistake?”
May 15, 2023
Organizations Cannot Solve Problems Unless Leaders Admit Them and Help Others Feel Safe Speaking Up
May 12, 2023
Kindle Pre-Orders Open for “The Mistakes That Make Us” — Enter to Win Signed Paperback
May 07, 2023
Reader Question: Why Did I Get Into Lean Healthcare?
Apr 11, 2023
“The Mistakes That Make Us” — My Manuscript is Done! Some Backstory and What Comes Next
Apr 05, 2023
Measures of Success (Paperback Version) Turns Four Years Old
Mar 31, 2023
Learning from Small Mistakes to Avoid Big Mistakes, Operating Rooms and Patient Harm
Feb 23, 2023
GE's Larry Culp on Making it Safe for Bad News to Flow to the CEO (or Other Leaders)
Dec 01, 2022
Highlights from GE CEO Larry Culp's Remarks at the AME Conference in Dallas
Nov 28, 2022
Toyota Was Helped, not Hampered, by TPS During the Pandemic
Nov 22, 2022
Does Learning From Mistakes Mean It's OK to Try Any "Dumb Thing" - For Elon Musk or Any of Us?
Nov 10, 2022
Psychological Safety as a Pre-Condition for Lean
Nov 10, 2022
Isn't It Ironic? Mistakes That Interrupted My Webinar About Mistakes
Jul 03, 2022
This WSJ Article About Lean Isn't Terrible (via GE and Larry Culp)
Jan 04, 2022
Dolphins Are Also Smart Enough to Game the System to Get More
Oct 11, 2021
What Does Kaizen Suggest About How to Incentivize People to Submit Ideas?
Oct 08, 2021
Free Webinar: Applications of Lean Leadership Methods in Home-Based Care
Oct 07, 2021
Improvements to the Covid Vaccination Process -- Small and Large (and Hockey Hubs)
May 20, 2021
What Does Lean Mean to Healthcare Professionals? What Should it Mean?
Mar 18, 2021
Being Logical and Kind When a Mistake is Made
Mar 04, 2021
Will "Kaizen" Get the Buffalo Bills to Next Year's Super Bowl?
Feb 21, 2021
Blaming “Human Error” Isn’t an Excuse for Wasting 500 Doses of Covid Vaccine
Dec 30, 2020
Announcing a New Podcast Series: “My Favorite Mistake: Reflections From Business Leaders”
Aug 27, 2020
Why I'm "Handing Over" My Blog for the Week to #RootCauseRacism
Aug 08, 2020
Great Piece: "Health Care Workers Protect Us. It's Time to Protect Them."
Jun 22, 2020
The “Practicing Lean” Audiobook is Available Through Audible
Jun 11, 2020
Standard Work for Being as Safe as Possible When Refueling Your Vehicle
May 19, 2020
Remembering a Great Leader, Paul O'Neill (1935-2020)
Apr 22, 2020
What my Book "Lean Hospitals"​ Says About Inventory Planning
Apr 12, 2020
Thoughts From Lean Thinkers on Coping with the Coronavirus Crisis
Apr 11, 2020
See? Lean is About Flexibility, Not Low Inventory
Apr 10, 2020
One Doctor's Troubling Experiences in the Emergency Department [Covid-19]
Mar 20, 2020
Covid-19: Don't Blame Toyota or "Just in Time" for Your Risky Supply Chain Strategy
Mar 17, 2020
For Covid-19 Preparedness, Hospitals Need More Than Written Protocols
Mar 16, 2020
Jumping to Solutions: A Hard Habit to Break
Mar 03, 2020
My “Measures of Success” Workshop at the Shingo Conference 2020 in Orlando
Feb 12, 2020
GE's CEO Larry Culp Goes to the Gemba, Looks to Understand the Real Reality
Jan 30, 2020
When Should We Lower a Target and When Should We Try Harder to Figure Out How to Reach It?
Jan 30, 2020
Our Toyota Tour Guide's Kaizen
Nov 23, 2019
A Japanese Hospital CEO on Kaizen, Innovation & Breakthrough
Nov 23, 2019
Jess Orr on What She Learned by Leaving Toyota
Oct 11, 2019
Maybe "Just Do Its" Should be Called "Just PDSA Its"?
Oct 08, 2019
When Problems are Hidden in Kudos: From Celebrations to Root Cause Countermeasures
Oct 07, 2019
Previewing Mark Valenti's Webinar on "Motivational Interviewing" for the Workplace
Sep 10, 2019
General Jim Mattis on Leadership, Mistakes, and Defining Problems
Sep 03, 2019
Third Time's the Charm for the Iced Tea -- On Errors, Blame, and Process
Sep 02, 2019
Mark Graban Interviewed by KOGO Radio, San Diego
Sep 02, 2019
Embracing and Helping Surgeons Accept Change -- Instead of Blaming & Labeling Them
Aug 23, 2019
What Chefs and Restauranteurs Say About Learning From Failures & Mistakes
Aug 20, 2019
Bob Lutz on Tesla, Threats, & Communication About Quality - and Implications for Healthcare
Aug 18, 2019
Lean: A Combination of "Why?" and "Why Not?"
Aug 16, 2019
When Having a Process Improvement Idea Means You're Weak?
Jun 24, 2019
Come See a Culture of Continuous Improvement at Franciscan Health This October!
Jun 24, 2019
Inside Toyota's Takaoka #2 Line - Flexibility and Kaizen
Jun 11, 2019
Toyota, Respect for People (or "Humanity") and Lean
May 25, 2019
How PBCs (Process Behavior Charts) Can Enhance the Practice of OKRs (Objectives & Key Results)
May 20, 2019
My Talk: When Being Right is the Wrong Strategy for Change
May 17, 2019
When Old Habits and Old Science No Longer Make Sense - Evidence vs. Habit in Medicine and #Lean
May 16, 2019
Family Guy Skewers Marie Kondo (and 5S and Lean too?)
May 13, 2019
A Hospital CEO Who Wants Other CEOs to “Give a Damn” About Their People
May 01, 2019
On Boeing, GM, and Hospitals… and Epic Battles Between Reality and Spokespeople?
Apr 30, 2019
On Podcast Server Downtime, Scars from General Motors, and Taking Ownership of My Situation
Apr 29, 2019
Is "Kaizen" a Slogan or a Methodology for the Seattle Marine
Apr 22, 2019
The CEO Leading the Culture Change at ZSFGH
Apr 16, 2019
A Lean Guy Reads "Health Leaders" on Nursing Retention
Apr 15, 2019
WSJ News Flash: Developing Better Leaders Makes a Difference
Apr 10, 2019
Lean Should be Solution to Hospital Overwork or Understaffing
Jan 30, 2019
Toyota as a "People Development Company"
Jan 14, 2019
Value is Defined by the Customer...
Jan 09, 2019
For Big Leaps With New Year’s Resolutions, Start With
Jan 08, 2019
LinkedIn Post: The Carrot and The Stick “On Steroids”
Aug 16, 2018
React Less and Improve More by Using SPC More Effectively
Aug 14, 2018
#Lean Shouldn't be a Reason for Nurses to Strike
Aug 13, 2018
“ER wait times down, but only slightly” ??
Jul 23, 2018
The Catch-22 of #Lean & Kaizen: You Get More ROI by NOT...
Jul 19, 2018
Leaders & Lean: We Need to Better Support Doctors and
Apr 17, 2018
My Talk in Vegas: Leadership Lessons from Statistics and Psych
Apr 03, 2018
Elon Musk, Safety, and Leadership at Tesla
Mar 12, 2018
What's Going on at Whole Foods? It Doesn't Sound Like Lean...
Feb 16, 2018
Tour Preview: The Japanese Health Care System at a High Level
Feb 13, 2018
The WSJ Overgeneralizes about The "Japanese Model," Not...
Feb 13, 2018
#Lean Can Be Very Fragile, Especially With Executive Changes
Feb 05, 2018
Employee Complaints About Lean in Healthcare, Even at...
Feb 04, 2018
Somebody *Did* Get Unjustly Fired in Hawaii, But System...
Feb 04, 2018
"What would you say... you do here?" -- 2018 Edition
Jan 22, 2018
My Thoughts on Standardized Work and #Lean
Jan 18, 2018
What We're Looking Forward to Learning at Toyota
Jan 16, 2018
What the Book "Lean Thinking" Said About Healthcare...
Jan 15, 2018
The Response to the Hawaii False Alarm...
Jan 14, 2018
Did Toyota's Mindset Really Leave the (Now) Tesla...
Dec 05, 2017
A Powerful Message from Toyota's President
Dec 04, 2017
Should #Lean Conferences Add a "Code of Conduct" for S
Nov 07, 2017
#ChangeChampions at Franciscan St. Francis Health
Nov 06, 2017
Highlights from a Great Book: "The Leader's Handbook"
Oct 30, 2017
Looking for “Champions of Change” in Healthcare Supply
Oct 23, 2017
Of Course Doctors Hate Being "Excluded" From Attempts
Oct 10, 2017
Healthcare People: Study Lean and Kaizen in Japan
Oct 09, 2017
Toyota Helps a Young Inventor; Look at His Dad's Toyota...
Oct 04, 2017
#Lean Enterprise Institute Announces New CEO
Oct 03, 2017
"Our Hospitals Are Killing Us“ (1966)
Sep 26, 2017
Free Webinar Today on #Lean Collaboration Across Companies
Sep 21, 2017
Texas Hospital Saves Money Occasionally With Lean Six Sigma
Sep 20, 2017
This Organization Chose Not to "Deploy #Lean" Because...
Sep 12, 2017
Toyota Helps Children's Health Dallas Reduce Some CLABSIs
Sep 11, 2017
Variation in Definitions of #Lean (The Good, the Bad...
Aug 30, 2017
"Practicing Lean" Audiobook is Released! And a New Essay
Aug 29, 2017
How NOT to Improve Patient Flow: Laws, Targets, Blame,
Aug 29, 2017
Aim for "Effectiveness" in Your Gemba Walks, Not "Effi
Aug 24, 2017
Monday's #SolarEclipse: Supply Chain Challenges and Eye
Aug 23, 2017
Highlights of "Boss Level Podcast" - Gen. Stan McChrystal
Aug 17, 2017
My Webinar: Standardize What Makes Sense...
Aug 16, 2017
Does Being Giddy With Knowledge About Wine or Lean Cau
Aug 15, 2017
Dr. Don Berwick on Respect and Change at the Front Lines
Jul 26, 2017
Change: Desire, Ability, Reason, Need, and Commitment
Jul 24, 2017
The Conundrum that is Dr. Deming on Metrics, Measures,
Jul 16, 2017
Lean Healthcare Featured in Sunday's NY Times Business
Jul 11, 2017
Is This a 5S Problem or a Broader Healthcare Leadership Issue?
Jul 11, 2017
The Power of "How Might We?"
Jun 20, 2017
Is it a "Lean Transformation" or a "Lean Metamorphosis"?
Jun 19, 2017
Imitation as a Path to Innovation... If You Know What..
Jun 15, 2017
Do Words Matter on a Kaizen Card?
Jun 04, 2017
Easier, Better, Faster, Cheaper... What's Missing There?
Jun 04, 2017
A Prototype For My "Two-Bin Hand Sanitizer" Concept
May 18, 2017
A Lesson From Toyota: Thanking Employees for Pointing
May 16, 2017
3 Recent Audience Questions on Kaizen & Continuous Improvement
May 12, 2017
Reader Question: A Lone Wolf in #Lean Facilitator's Clothing
May 11, 2017
Thoughts on "Good" vs. "Better" from My College Marching Band
May 11, 2017
The Good and the Bad of the United CEO's Follow Up to
May 05, 2017
"Practicing Lean" as an Audio Book - First Half Now Available
May 04, 2017
My LinkedIn Article: Supply Chain Matters - at the Oscars
May 04, 2017
Don't Have Time for Meditation or Improvement? You Should...
Apr 30, 2017
Reader Question: How Many People & How Much Time for...
Apr 26, 2017
Is Calling People "Concrete Heads" the Most Effective...
Apr 18, 2017
What are the "Quick Wins?" Ask the People Doing the...
Apr 17, 2017
The United Flight 3411 Mess, Holding Individuals Accountable
Apr 13, 2017
My Article on Changing How We Think About Change
Apr 13, 2017
The Patient Pays Less, Yet the Surgeon's Paid More
Apr 10, 2017
Why You Shouldn't Call Yourself "Sensei" Or Make Other
Apr 06, 2017
Measures, Incentives, Heart Attack Mortality, Driving
Apr 05, 2017
Coming Soon– 4th Revised Ed. of “Lean Hospitals” (April Fool)
Apr 04, 2017
Sad Bloomberg BusinessWeek Article on Auto Supplier Safety
Mar 27, 2017
10 Years of "L.A.M.E."
Mar 21, 2017
New Whitepaper: "#Lean for Doctors"
Mar 10, 2017
#TBT: Don't Blame the Kicker, Don't Blame...
Mar 09, 2017
Personal Kaizen: How I Reduced Effort...
Mar 08, 2017
Learning & Emulating Without Copying Blindly from...
Mar 06, 2017
I Was Asked to Share "Pet Peeves" About Lean (and Lean Sigma)
Feb 23, 2017
If a Surgeon or Hospital Puts Quantity over Quality...
Feb 22, 2017
The Advice about #Lean That Your Hospital CEO Should Be Getting
Feb 20, 2017
Registration is Open! "Kaizen Live!" at Franciscan
Feb 13, 2017
Lessons Ford & the UAW Learned in Japan in 1981 Still Apply
Feb 12, 2017
#TBT: My Reflections on Dr. Deming's Notes...
Feb 02, 2017
The Heroism of Incremental CarIe & Incremental Improvement
Jan 30, 2017
Lean as Redesign and Continuous Improvement,
Jan 29, 2017
Improving Safety & Quality Matters, but...
Jan 25, 2017
You Don't Build a Culture of Continuous Improvement by...
Jan 19, 2017
2nd Post for the Deming Institute Blog
Jan 17, 2017
Lean is Not Just Process Improvement
Jan 16, 2017
Contest: Win a Set of #Lean & Patient Safety Books
Jan 15, 2017
Marie Osmond and The Excuses for Not Getting Lean
Jan 11, 2017
Better Metrics & "Understanding Variation"
Jan 09, 2017
My Post for the Deming Institute Blog:
Jan 06, 2017
What the World's Best Organizations...
Jan 04, 2017
My Visit to Cleveland Clinic
Jan 02, 2017
Food for Thought on Mistakes and Perfection
Jan 01, 2017
Examples of Corporate Speak Masking Reality
Dec 20, 2016
Bringing Me Problems is OK, We'll Find Solutions Together
Dec 18, 2016
#TBT: What CFO Magazine Wrote About #Lean in 2009
Dec 14, 2016
Human Nature Around Incentives & Rewards
Dec 12, 2016
"The reign of the king-leader is gone" at GM?
Dec 11, 2016
Lean People Don't Say Things Like "Idiot Proofing"
Dec 06, 2016
In My Global Lean Healthcare Travels,
Nov 17, 2016
ThedaCare CEO Dean Gruner to Retire; What's Next for ThedaCare?
Oct 28, 2016
Good News: UCSF to Teach #Lean to Residents
Sep 27, 2016
This Time, the NEJM Publishes Something Positive About #Lean
Sep 06, 2016
Part 3 of Day 1: #Lean Healthcare Trip to China
Jul 28, 2016
Lean Healthcare Trip to China, Day 1, Part 2
Jul 26, 2016
Mark Graban Interviewed on "Quality Digest Live"
Jul 25, 2016
"Lean Is About Quality, Not Just Speed or Efficiency...
Jul 24, 2016
Lean Healthcare Trip to China, Day 1, Part 1:
Jul 21, 2016
Free Excerpt from "Lean Hospitals" and "Practicing Lean"
Jun 23, 2016
Be Careful With "No Waiting Rooms" Just Like "Zero Inventories"
Jun 13, 2016
GM's CEO Roger Smith Thought Toyota Had Magic,
Jun 09, 2016
From 1994, But Relevant Today: "Why TQM Fails"
Jun 08, 2016
his Doctor is Upset About Something,
Jun 06, 2016
The Need for Standardized Work When Ordering Whiskey
Jun 03, 2016
My LinkedIn Post on Bad Toast & Bad Management
Jun 02, 2016
If Your Hospital Wants to "Implement #Lean,"
May 31, 2016
NEJM Authors Double Down on Their Claim That Lean = Taylorism
May 25, 2016
Stuff I'm Reading May 2016: Bad Patient Experiences...
May 24, 2016
Congratulations on Reducing Waiting Times,
May 19, 2016
Lean Hospitals: Thoughts from a Health System C.O.O.
May 17, 2016
J.C. Penney's CEO on Listening to Front-Line Employees
May 16, 2016
Free Chapter - Upcoming 3rd Edition of "#Lean Hospitals"
May 14, 2016
Updates: NICU Innovation, Labs, MLB Netting, VA Waiting
May 05, 2016
Why It's OK That This Suggestion Box Was Full of Cobwebs
May 04, 2016
A Radical Idea in Healthcare: Refunds for Dissatisfied Customers
May 03, 2016
A Post-Mortem on a Different Hospital Lean Journey
May 02, 2016
Why Would a New Healthcare CEO Kill a Lean Program?
May 02, 2016
More on "Motivational Interviewing" as a Method for
Apr 11, 2016
From a Patient Safety Tragedy to Lean & Baldrige
Mar 26, 2016
There's a Yuuuge Problem with Donald Trump's
Mar 11, 2016
Early Days of Lean in Veterinary Medicine?
Mar 08, 2016
What Virginia Mason's CEO Dr. Gary Kaplan Warns Against
Mar 06, 2016
Announced "Workplace Principles" for NHS Wales Staff
Mar 01, 2016
What We Can Learn About Teamwork and Culture
Feb 25, 2016
#Lean: The Toyota Production System is Mainly
Feb 24, 2016
#Lean Would Be a Solution for What These Nurses Complain About
Feb 23, 2016
Engaging Staff in Improvement is Actually the Toyota Way, Too
Feb 12, 2016
Toyota's Japan Shutdown Lessons for Hospitals (and Others)
Feb 07, 2016
Is This The One Question That Determines If You're
Feb 03, 2016
Kaizen Live! 2016 - See a Culture of Continuous Improvement
Feb 01, 2016
How Failed Lean Implementations Are Like a Bad
Jan 31, 2016
HBR Article on Avoiding the Futility of Suggestion Systems
Jan 26, 2016
Doctors Bash "Taylorism" and "Toyota Lean"
Jan 24, 2016
Wise Words from Mark Twain on Continuous Improvement
Jan 19, 2016
Where Do Hospitals Get the Idea that Lean is Only
Jan 11, 2016
Dr. Don Berwick is "Stunned" By How Few
Jan 07, 2016
"If the Employees are Upset, it's Not Really Lean"
Jan 06, 2016
Throwback Thursday: Humility is a Rare & Powerful Trait
Jan 04, 2016
Simple Mixups & How Blaming Workers
Jan 03, 2016
You Can't Force Anyone to Change Their Minds or Actions
Dec 29, 2015
You Got Them to Do What? Getting a Hospital to Dedicate
Nov 29, 2015
Maybe We Should Call it "The Many Whys"
Nov 18, 2015
You Just Have to Ask Why Five Times?
Nov 17, 2015
The First Ever Instance of "Lean Doesn't Apply to Us?"
Nov 11, 2015
It's Not #Lean to Have Dysfunctional Efficiency Targets
Nov 10, 2015
Fighting Against "The Way We've Always Done It"
Nov 10, 2015
Automakers & Car Dealers Should Survey Customers
Nov 09, 2015
Confusion over #Lean Manufacturing, Lean Healthcare,
Nov 06, 2015
How Kaizen & Continuous Improvement are Key to
Oct 08, 2015
Donald Trump's Red Hat (and Other Politicians' Hats)
Oct 04, 2015
"Learning to be Lean"
Sep 28, 2015
This Hospital CEO Was Never Going to Get Lean
Sep 24, 2015
Better Change Leadership as a Countermeasure
Sep 23, 2015
5S: The Good, the Bad, and the Extreme in Japanese Hospitals
Sep 21, 2015
In Tribute to and in Memory of Dr. Michel Tétreault
Sep 17, 2015
Are Millennials the Only Ones Who Need to Understand Why?
Sep 16, 2015
Stuff I'm Reading Sept 2015: Urgency, Problems, and Lemmings
Sep 09, 2015
Football, Holistic Systems, and Challenging the
Sep 03, 2015
Another Conversation About L.A.M.E. and Lean
Aug 31, 2015
Inc. Writes About Dr. Deming in 1987
Aug 27, 2015
Updating "Lean Hospitals" and a New eBook, "Practicing Lean"
Aug 24, 2015
So-Called "Just in Time" Retail Staff Scheduling is not #Lean
Aug 22, 2015
Using Lean to Organize Hospital Closets...
Aug 14, 2015
A Hospital Manager Makes Time for Kaizen
Aug 13, 2015
When Warnings Aren't Given or Heeded,
Aug 12, 2015
"Practice? We're Talking About Practice?" Yes, Practicing Lean
Aug 08, 2015
Let's Play Match Game '15 - Suggestion Box Edition
Aug 07, 2015
How My Blog Rant Helped Keep an Office 5S
Aug 06, 2015
Moving from "Visuals" to "Visual Management"
Aug 04, 2015
Why This Sushi Company Policy Letter
Aug 03, 2015
How These Credit Card Websites Illustrate Lean Mistake Proofing
Aug 01, 2015
A Lean Guy Listens to NPR: NICU Waste,
Jul 31, 2015
Key Points About Kaizen from Japanese Hospitals,
Jul 30, 2015
Model Lines and Model Cells as a Lean Transformation Strategy
Jul 28, 2015
Parody: Keith Olber-Lean and the
Jul 27, 2015
"Lean Won't Work Here... We're Different"
Jul 24, 2015
The Kaizen Approach to Getting Others Comfortable with Sushi
Jul 23, 2015
"This American Life" on NUMMI Lessons,
Jul 23, 2015
Fear, Lies, Failure, and Success (and Laughs)
Jul 20, 2015
Healthcare Headlines in the UK are Mostly Similar to the US
Jul 18, 2015
Reader Question from an MD:
Jun 30, 2015
Visual Management for an International Flight,
Jun 29, 2015
Kaizen Hints from Heloise, or, If Kaizen is Common Sense,
Jun 26, 2015
Would the WSJ Blame "Just in Time" for the Stanley Cup
Jun 25, 2015
How Would You Respond to This Kaizen Idea?
Jun 24, 2015
I'm Moderating a #LeanStartup Webcast Today:
Jun 19, 2015
Visiting MIT, Learning about "The Good Jobs Strategy"
Jun 19, 2015
A Lean Guy Reads the Boston Papers: Facts, Respect,
Jun 18, 2015
First Look: "Management on the Mend" by Dr. John Toussaint
Jun 15, 2015
A Tale of Two Clinics - What I Wish My Primary Care Could Be
Jun 13, 2015
Jack Dorsey: It's an "Organizational Failure" if the CEO
May 29, 2015
The Leadership Mantras of Don Davis
May 28, 2015
Lean: Hit or Myth? Layoffs, Patient-Centered Care, and More
May 27, 2015
The Joy of (Waste Reduction and) Cooking
May 26, 2015
10 Key Lean Mindsets for Factories, Hospitals, Startups,
May 25, 2015
Gemba in the NICU: More Notes from our "Kaizen Live"
May 19, 2015
U.S. Hospitals Have the Best E.R. Care for Kids,
May 18, 2015
Another Experiment That Works in Healthcare: Safety Huddles
May 13, 2015
An Experiment That Works in Healthcare: Pioneer ACOs
May 12, 2015
Are Hospitalists Ready to Get Serious About Reducing Waste
May 05, 2015
Some Highlights from Last Week's "Kaizen Live" Event
May 04, 2015
Throwback Thursday: Dr. Deming's Last Interview
May 03, 2015
The Scripps Health CEO is Right About No-Layoffs Policies
Apr 20, 2015
Why is the Hawthorne Effect Nothing to Brag About or Hope For?
Apr 15, 2015
Why Would These Workplace Slogans Be Offensive to Employees?
Apr 14, 2015
Rhode Island's Governor Announces Lean Initiative,
Apr 13, 2015
Throwback Thursday: 23 Tweets I Might Have Sent in 2002
Apr 09, 2015
What's Interesting About This Toyota Executive
Apr 07, 2015
An Invention to Prevent Empty Gel or Foam Sanitizer
Apr 06, 2015
10 More Reasons to Come See Kaizen at Franciscan
Mar 31, 2015
We Can't Ignore "Lean Horror Stories" or That Cheeseburger
Mar 27, 2015
Jim Womack on the Term "Lean" & Eric Ries on "Lean Startup"
Mar 26, 2015
Lean Factories and Lean Hospitals Are Safer and
Mar 25, 2015
Throwback Thursday: Creating the New American Hospital
Mar 19, 2015
Please Help with Research Topics
Mar 17, 2015
ThrowbackThursday: #Lean Manufacturing Training from 2002
Mar 12, 2015
It's Patient Safety Awareness Week and I Was Surprised
Mar 11, 2015
10 Ways that Lean Respects & Supports Healthcare Staff
Mar 10, 2015
Womack, Sweatshops, Hospitals, and Surveys
Mar 09, 2015
A Call for Partners to Measure Improvement Results
Mar 06, 2015
Why Kaizen is an Important Differentiator for Japanese Whisky
Mar 05, 2015
Kaizen: Giving Seven Days' Grace on a New Idea
Mar 04, 2015
The One Thing Google Should Show When You Search for a Hospital
Mar 03, 2015
A Story About a Hospital Putting Safety First
Feb 26, 2015
"Safety is always our top priority" -
Feb 25, 2015
"Accountability" Shouldn't Mean Blaming People
Feb 23, 2015
Paying Attention to Small Details
Feb 19, 2015
Who Ever Asks "Let's Plus/Delta That Visit / Stay"?
Feb 17, 2015
When Will The Federal Government&VA Learn?
Feb 16, 2015
Upcoming Kaizen Workshops in Boston and Indy
Feb 16, 2015
Why don't we do what we know we're supposed to do? Why don't I?
Feb 11, 2015
The "Productivity Paradox" of Healthcare IT and
Feb 06, 2015
What Does ThedaCare CEO Dean Gruner, MD Say About Safety?
Feb 05, 2015
The Patriots, Coach Belichick, Aspects of Lean Thinking,
Feb 01, 2015
Audio Parody - "Lean Serial"
Jan 30, 2015
"Lean Sigma" is Still Pretty Often Wrong on Lean
Jan 29, 2015
Looking back at the Toyota Tsutsumi plant tour, part 2
Jan 27, 2015
Looking back at the Toyota Tsutsumi plant tour, part 1
Jan 20, 2015
Putting Up Signs and Shooting Down Ideas
Jan 19, 2015
Parallels Between Personal Training and Lean Coaching
Jan 18, 2015
The Original Intent of My GM Standup Meeting
Jan 15, 2015
Strategy Deployment as a Series of Hypotheses - Pt 1
Jan 14, 2015
Fear of speaking up is a broader problem,
Jan 13, 2015
Lessons from the Football Coaching and Leadership
Jan 12, 2015
GM Got Gamed (Or, How to Fudge Your Production Numbers)
Jan 11, 2015
Throwback Thursday: Presenting Lean to Senior
Jan 08, 2015
"Four Days With Dr. Deming"
Jan 07, 2015
The Little Difference That Turned "No Ideas"
Jan 05, 2015